Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 10913 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

5923

Very good

27% Complete

3044

Average

9% Complete

1089

Poor

4% Complete

477

Very poor

3% Complete

380

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    Round Indicators
    Guide38931363383 Spokane, Washington. 03/20/2019 Family

    “Great location”

    Barcelo Maya Beach has one of the best beaches. Service is excellent but rooms needs remodeling, getting old. Night entertainments are the same for last 3 years and every week they repeat them. Pools and beach are excellent. Overall we love to stay their during vacation.
    Round Indicators
    Colin H Deerfield, Illinois, United States. 03/20/2019 Couples

    “Golden corral buffets with a beautiful beach”

    Went for Sundara. It was amazing... this review is about the resort though. The food was mostly bad. Buffets were cold and not flavorful (msg?). The cook to order lines were long but decent. The reservation restaurants were good, thank you to CID for reserving sports for those of us arriving for sundara. This being said lower your expectations. Santa Fe was like an Outback Steakhouse but the Mediterranean sea food place was my favorite (forgot the name) Tipping is mandatory and you almost have to hold money in the air to get drink service when busy. Limited bar staff slows alcohol consumption :/ Speaking of cost savings... the alcohol... yuck. It was low proof (or watered down) and not good. Made the mistake of ordering a shot of whisky for my coffee and they served me the well, it couldn’t have been more than 50-60proof. I’m a bourbon drinker and this had no heat. Seems like you can ask for the better stuff but you have to know by name what they have (it’s hidden) and possibly pay the premium upgrade. I think the iced drinks are mostly sugar and water too, I always asked for an extra shot of ____ in the iced drinks to cut the sugar and make them better. The staff was very friendly. Checkout process is awful and archaic. Get an express checkout program... I missed the shuttle because of how slow the process was. Made no sense Beach is great but windy during my trip, mostly 🚩 . We always found a chair. Never had drink service on the beach tho, short walk to get one. Weather was perfect too. Cartel covered the beach selling cigars and sunglasses but once you look at any items you learn, they are actually cartel dealers and have an entire illegal pharmacy. My expectations are high due to the high cost and this place didn’t seem to provide the value. Nothing apart from checkout was awful, but not a ton was exceptional either. If coming for a Music festival, set your expectations. You paid a lot of money for the festival, at least half. This is not a luxury property. If this resort was half the cost, my reviews may have been much more positive but I’ve traveled to a few other all inclusive resorts and have had better at the same cost.
    Round Indicators
    N7898OWshannons 03/19/2019 Friends getaway

    “Food was terrible, Everything else was fantastic”

    And I don’t mean “oh I’m spoiled and I can’t get filet” I mean down right terrible food. If you go here make sure you pay extra for a beach dinner, it’s the ONLY food that is edible. (In fact it’s rather delicious) Even the fruit is tasteless. Positive- the event production is seemless and amazing! The rooms and bed are quiet and comfortable!
    Round Indicators
    pengwindy Belle River, Canada. 03/19/2019

    “Excellent Service”

    The resort is beautiful and very well kept by a tremendous staff! Bartenders are all awesome. We had great service. The food is great too. Everyone can find something they like at the buffets and the wall of donuts in the morning is too good to resist. Our family had an amazing time at this resort. The kids especially like Strikers which is a sports type bar that's open 24/7. It's our third trip and won't be our last.
    Round Indicators
    TX_MGM 03/19/2019 Family

    “Will not go back”

    We have stayed at Barcelo Maya Beach for 8 days with a family of friends during Spring Break. Positives: the beach, the beautiful grounds, some of the managers and employees who went above and beyond to accommodate our requests. Negatives - unfortunately many...Starting from the receptionist who unflinchingly told us the assigned rooms were close to the beach when in reality they were at the opposite end of the hotel to the fact that during our stay they did not bring soap or body lotion once until I have called several times (after 4 days in the room). Worse yet was the lack of communication with the tourists - i.e. nobody bothered to tell our group of 6 including 2 kids, that the buffet will be closed for 2 evenings - Monday and Tuesday, the daily activities are held at the sister property, or that the resort hosted a house/electronic music festival - Sundara - for four days - which meant a huge influx of spring breakers beginning on Wednesday. I don't want to go in the details about some things we have witnessed on the beach during the last few days but definitely not a sight for families with kids. If this festival becomes a tradition it would be fair for the hotel to warn the tourists this is not a family friendly hotel, especially spring break. Overall, including the restaurant closures, the lack of family shows for several days, spring break parties and extremely loud and sometime inappropriate music, lack of communication - we will not consider going back to Barcelo Maya and would not recommend for families during spring break or summer vacation.

    EVALUATION

    Round Indicators

    • march 20 2019
    • Spokane, Washington
    • Family

    Guide38931363383

    “Great location”


    Barcelo Maya Beach has one of the best beaches. Service is excellent but rooms needs remodeling, getting old. Night entertainments are the same for last 3 years and every week they repeat them. Pools and beach are excellent. Overall we love to stay their during vacation.


    EVALUATION

    Round Indicators

    • march 20 2019
    • Deerfield, Illinois, United States
    • Couples

    Colin H

    “Golden corral buffets with a beautiful beach”


    Went for Sundara. It was amazing... this review is about the resort though. The food was mostly bad. Buffets were cold and not flavorful (msg?). The cook to order lines were long but decent. The reservation restaurants were good, thank you to CID for reserving sports for those of us arriving for sundara. This being said lower your expectations. Santa Fe was like an Outback Steakhouse but the Mediterranean sea food place was my favorite (forgot the name) Tipping is mandatory and you almost have to hold money in the air to get drink service when busy. Limited bar staff slows alcohol consumption :/ Speaking of cost savings... the alcohol... yuck. It was low proof (or watered down) and not good. Made the mistake of ordering a shot of whisky for my coffee and they served me the well, it couldn’t have been more than 50-60proof. I’m a bourbon drinker and this had no heat. Seems like you can ask for the better stuff but you have to know by name what they have (it’s hidden) and possibly pay the premium upgrade. I think the iced drinks are mostly sugar and water too, I always asked for an extra shot of ____ in the iced drinks to cut the sugar and make them better. The staff was very friendly. Checkout process is awful and archaic. Get an express checkout program... I missed the shuttle because of how slow the process was. Made no sense Beach is great but windy during my trip, mostly 🚩 . We always found a chair. Never had drink service on the beach tho, short walk to get one. Weather was perfect too. Cartel covered the beach selling cigars and sunglasses but once you look at any items you learn, they are actually cartel dealers and have an entire illegal pharmacy. My expectations are high due to the high cost and this place didn’t seem to provide the value. Nothing apart from checkout was awful, but not a ton was exceptional either. If coming for a Music festival, set your expectations. You paid a lot of money for the festival, at least half. This is not a luxury property. If this resort was half the cost, my reviews may have been much more positive but I’ve traveled to a few other all inclusive resorts and have had better at the same cost.


    EVALUATION

    Round Indicators

    • march 19 2019
    • Friends getaway

    N7898OWshannons

    “Food was terrible, Everything else was fantastic”


    And I don’t mean “oh I’m spoiled and I can’t get filet” I mean down right terrible food. If you go here make sure you pay extra for a beach dinner, it’s the ONLY food that is edible. (In fact it’s rather delicious) Even the fruit is tasteless. Positive- the event production is seemless and amazing! The rooms and bed are quiet and comfortable!


    EVALUATION

    Round Indicators

    • march 19 2019
    • Belle River, Canada

    pengwindy

    “Excellent Service”


    The resort is beautiful and very well kept by a tremendous staff! Bartenders are all awesome. We had great service. The food is great too. Everyone can find something they like at the buffets and the wall of donuts in the morning is too good to resist. Our family had an amazing time at this resort. The kids especially like Strikers which is a sports type bar that's open 24/7. It's our third trip and won't be our last.


    EVALUATION

    Round Indicators

    • march 19 2019
    • Family

    TX_MGM

    “Will not go back”


    We have stayed at Barcelo Maya Beach for 8 days with a family of friends during Spring Break. Positives: the beach, the beautiful grounds, some of the managers and employees who went above and beyond to accommodate our requests. Negatives - unfortunately many...Starting from the receptionist who unflinchingly told us the assigned rooms were close to the beach when in reality they were at the opposite end of the hotel to the fact that during our stay they did not bring soap or body lotion once until I have called several times (after 4 days in the room). Worse yet was the lack of communication with the tourists - i.e. nobody bothered to tell our group of 6 including 2 kids, that the buffet will be closed for 2 evenings - Monday and Tuesday, the daily activities are held at the sister property, or that the resort hosted a house/electronic music festival - Sundara - for four days - which meant a huge influx of spring breakers beginning on Wednesday. I don't want to go in the details about some things we have witnessed on the beach during the last few days but definitely not a sight for families with kids. If this festival becomes a tradition it would be fair for the hotel to warn the tourists this is not a family friendly hotel, especially spring break. Overall, including the restaurant closures, the lack of family shows for several days, spring break parties and extremely loud and sometime inappropriate music, lack of communication - we will not consider going back to Barcelo Maya and would not recommend for families during spring break or summer vacation.


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