Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 10610 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

54% Complete

5744

Very good

28% Complete

2976

Average

10% Complete

1062

Poor

4% Complete

466

Very poor

3% Complete

362

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    Round Indicators
    Sue N 01/15/2019 Family

    “Will not book with Barcelo again”

    We just returned from a week at Barcelo Maya Beach. The overall resort is beautiful and has a lot to offer; however, there were several little things that added up to our decision not to return. With the exception of one night when we had dinner at the buffet at Tropical rather than Beach, our food was always cold. Our safe wasn't working when we arrived...in fact it wasn't even secured to the closet. It took two days and two phone calls before they brought us a new one. We had a Family Suite, and the tv in the living room wasn't working properly. That also took 2 calls to resolve. Not once did the maid replace the linens properly in the bathroom. Only 2 days did we have a bath mat. As I stated earlier, we were in a Family Suite. There were 2 washcloths. There should have been a minimum of 3, and most days they didn't replace any. We weren't given toilet paper the last 2 days. We used the decaf coffee, and it was replaced with regular. We never got decaf again. The hall lighting must be on a timer, but it turns on too late. It's very dark and unsafe without the lights on. None of these things ruined our vacation by any means, but we will go back to Iberostar. They seem to know how to take care of their guests much better!
    Round Indicators
    akanksha3110 01/15/2019 Couples

    “Great service but some things need work”

    Beautiful resort and impeccable service. However, taking away two stars because of the food and rooms. The food at the buffet was pretty bland and definitely did not have enough vegetarian options which was troublesome for my husband who is vegetarian. Also the rooms were dated and need some upgrade. Overall our experience was not bad at all thanks to the amazing staff at the resort.
    Round Indicators
    DayTrip26605361558 Blackwood, New Jersey. 01/15/2019 Couples

    “Barcelo Review by Alyssa and Robert”

    The overall trip was fantastic. We had a great week and would definitely recommend this place to other people. There were just a few minor things that had happened that we were not too pleased about. All in all 4 out of 5 rating
    Round Indicators
    dinom2013 Winnipeg, Canada. 01/15/2019 Family

    “5 stars ”

    What an awesome resort we were here between Christmas and New Years. The check in was fast people were awesome. The rooms were clean. The food was good. No waiting for drinks. I would like to give a big shout out to two people that really added to our enjoyment. Jannett T and Saul the bartender from strikers these two people know customer service and how to look after guests. You need to spend some time in Strikers and make sure Saul mixes you your drink. This resort is large and you won’t be disappointed. Being we were there at Xmas i wondered if we would have long waits. I am happy to say not one bad experience.
    Round Indicators
    Passenger34820877943 Solon, Ohio. 01/15/2019 Couples

    “A week in paradise”

    A wonderful white beach getaway with many activities. Great hospitality and good food for the most part. The staff is extremely friendly and hard-working. Gym and spa are five-star in quality - clean and very well maintained...

    EVALUATION

    Round Indicators

    • january 15 2019
    • Family

    Sue N

    “Will not book with Barcelo again”


    We just returned from a week at Barcelo Maya Beach. The overall resort is beautiful and has a lot to offer; however, there were several little things that added up to our decision not to return. With the exception of one night when we had dinner at the buffet at Tropical rather than Beach, our food was always cold. Our safe wasn't working when we arrived...in fact it wasn't even secured to the closet. It took two days and two phone calls before they brought us a new one. We had a Family Suite, and the tv in the living room wasn't working properly. That also took 2 calls to resolve. Not once did the maid replace the linens properly in the bathroom. Only 2 days did we have a bath mat. As I stated earlier, we were in a Family Suite. There were 2 washcloths. There should have been a minimum of 3, and most days they didn't replace any. We weren't given toilet paper the last 2 days. We used the decaf coffee, and it was replaced with regular. We never got decaf again. The hall lighting must be on a timer, but it turns on too late. It's very dark and unsafe without the lights on. None of these things ruined our vacation by any means, but we will go back to Iberostar. They seem to know how to take care of their guests much better!


    EVALUATION

    Round Indicators

    • january 15 2019
    • Couples

    akanksha3110

    “Great service but some things need work”


    Beautiful resort and impeccable service. However, taking away two stars because of the food and rooms. The food at the buffet was pretty bland and definitely did not have enough vegetarian options which was troublesome for my husband who is vegetarian. Also the rooms were dated and need some upgrade. Overall our experience was not bad at all thanks to the amazing staff at the resort.


    EVALUATION

    Round Indicators

    • january 15 2019
    • Blackwood, New Jersey
    • Couples

    DayTrip26605361558

    “Barcelo Review by Alyssa and Robert”


    The overall trip was fantastic. We had a great week and would definitely recommend this place to other people. There were just a few minor things that had happened that we were not too pleased about. All in all 4 out of 5 rating


    EVALUATION

    Round Indicators

    • january 15 2019
    • Winnipeg, Canada
    • Family

    dinom2013

    “5 stars ”


    What an awesome resort we were here between Christmas and New Years. The check in was fast people were awesome. The rooms were clean. The food was good. No waiting for drinks. I would like to give a big shout out to two people that really added to our enjoyment. Jannett T and Saul the bartender from strikers these two people know customer service and how to look after guests. You need to spend some time in Strikers and make sure Saul mixes you your drink. This resort is large and you won’t be disappointed. Being we were there at Xmas i wondered if we would have long waits. I am happy to say not one bad experience.


    EVALUATION

    Round Indicators

    • january 15 2019
    • Solon, Ohio
    • Couples

    Passenger34820877943

    “A week in paradise”


    A wonderful white beach getaway with many activities. Great hospitality and good food for the most part. The staff is extremely friendly and hard-working. Gym and spa are five-star in quality - clean and very well maintained...


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