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Barceló Hotel Pool  Maya Beach
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Beach

4.5/5 Round Indicators
| 12256 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

55% Complete

6776

Very good

26% Complete

3294

Average

9% Complete

1208

Poor

4% Complete

536

Very poor

3% Complete

453

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    Round Indicators
    Carlos L 10/22/2019 Family

    “Great experience. Had never heard of this resort, but it certainly exceeded our expectative.”

    This was our first trip to the Cancun area, and at the beginning I was a bit hesitant about going, since we are not the beach-kind-of-people, but the fact that we were going with other couples (all family) convinced us. All in all, the resort had enough amenities so that we all came out very satisfied.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear carlos L, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, we are happy you could enjoy the property and the service. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Regards,

    Round Indicators
    raulbrey San Antonio, Texas. 10/22/2019 Family

    “Abraham & Ediths weeding”

    This resort is Average at best. For an all inclusive we were expecting more. The food was very American (hamburgers, hot dogs, chicken nuggets, nachos, etc.) We would not stay here again. Find something that has more to offer. Like pools and pool bars that stay open past 7pm.

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards,

    Round Indicators
    linabouzergan1234 Nice, France. 10/22/2019 Family

    “Vacacion”

    I love the swing pool and the animation team The hotel is good and the personel is very nice I like the complexe and the dance leson The personal live in hotel is very nice I love the music in the swing pool Sergio y irasema paola is very nice and gentil

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Guest, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Regards,

    Round Indicators
    Ulises O 10/21/2019 Family

    “Family trip”

    Very good staff, awesome food nice rooms all the activities very funny with all the staff specially Irasema in bingo game, Paola playing ping pong in the pool and with Sergio dancing!! Thank you so much we hope to come back soon!!

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear Ulises O, Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us. Best Regards,

    Round Indicators
    hemangchokshi San Francisco, California. 10/21/2019 Couples

    “Waste of money unless you enjoy horrible food and old hotels”

    Every buffet serves the same food and it’s all floating in oil. The rooms are old and falling apart. Check in was a disaster and the receptionist told us multiple items that were not true. The list goes on and on....

    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
     Dear hemangchokshi, We thank you for your stay at Barceló Maya Beach, and we are sincerely sorry to read that we have not been able to meet your expectations. It is not something atypical from our services and kindly staff. We hope that we will have the pleasure of welcoming you back upon a next opportunity, and show you our sincere commitment and high level of service. Looking forward to this opportunity. Warm Regards,

    EVALUATION

    Round Indicators

    • october 22 2019
    • Family

    Carlos L

    “Great experience. Had never heard of this resort, but it certainly exceeded our expectative.”


    This was our first trip to the Cancun area, and at the beginning I was a bit hesitant about going, since we are not the beach-kind-of-people, but the fact that we were going with other couples (all family) convinced us. All in all, the resort had enough amenities so that we all came out very satisfied.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear carlos L, First of all, I would like to thank you for choosing Barceló Maya Beach as your vacation resort and the comments you kindly share with the Tripadvisor users, we are happy you could enjoy the property and the service. We hope to have the opportunity to receive you once again, it will be our pleasure to serve you. Regards,

    EVALUATION

    Round Indicators

    • october 22 2019
    • San Antonio, Texas
    • Family

    raulbrey

    “Abraham & Ediths weeding”


    This resort is Average at best. For an all inclusive we were expecting more. The food was very American (hamburgers, hot dogs, chicken nuggets, nachos, etc.) We would not stay here again. Find something that has more to offer. Like pools and pool bars that stay open past 7pm.


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, Thank you for your contact, we are sorry that you left with this negative view of our property that not allowed you to fully enjoy your Vacation. I can let you know that all guest comments whether negative or positive are very important to us, as they show us the areas that we need to improve. We will be happy to receive you again one day with a guarantee that we can exceed your expectations. Warm regards,

    EVALUATION

    Round Indicators

    • october 22 2019
    • Nice, France
    • Family

    linabouzergan1234

    “Vacacion”


    I love the swing pool and the animation team The hotel is good and the personel is very nice I like the complexe and the dance leson The personal live in hotel is very nice I love the music in the swing pool Sergio y irasema paola is very nice and gentil


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Guest, Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We hope to have you back very soon on your next vacation. Regards,

    EVALUATION

    Round Indicators

    • october 21 2019
    • Family

    Ulises O

    “Family trip”


    Very good staff, awesome food nice rooms all the activities very funny with all the staff specially Irasema in bingo game, Paola playing ping pong in the pool and with Sergio dancing!! Thank you so much we hope to come back soon!!


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear Ulises O, Thank you very much for sharing your great comments. We are glad that you truly enjoyed the hotel, but specially the great service we are well known for. We hope to welcome you back soon. Thank you once again for staying with us. Best Regards,

    EVALUATION

    Round Indicators

    • october 21 2019
    • San Francisco, California
    • Couples

    hemangchokshi

    “Waste of money unless you enjoy horrible food and old hotels”


    Every buffet serves the same food and it’s all floating in oil. The rooms are old and falling apart. Check in was a disaster and the receptionist told us multiple items that were not true. The list goes on and on....


    DirectorBeachCaribe, Gerente at Barcelo Maya Beach, responded to this review
    Dear hemangchokshi, We thank you for your stay at Barceló Maya Beach, and we are sincerely sorry to read that we have not been able to meet your expectations. It is not something atypical from our services and kindly staff. We hope that we will have the pleasure of welcoming you back upon a next opportunity, and show you our sincere commitment and high level of service. Looking forward to this opportunity. Warm Regards,

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