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Barceló Hotel Pool  Maya Colonial
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Map and location

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo ,   México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

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Barceló Maya Colonial

4.5/5 Round Indicators
| 9064 Reviews

TOTAL EVALUATION

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Cleaning

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Service


Comments

Excellent

61% Complete

5616

Very good

22% Complete

2071

Average

8% Complete

768

Poor

3% Complete

355

Very poor

2% Complete

254

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    Round Indicators
    SailorC74 Peace River, Canada. 01/28/2020

    “3rd time and it’s still great”

    We have come here 3 years in a row and enjoy ourselves every time. There is something for everyone to do, the food is great and the staff are amazing. The Barcelo group is doing some sprucing up and making things look new again. The painters and workers were not in our way and worked very fast
    Round Indicators
    ellenhC9680QJ Detroit, Michigan. 01/28/2020

    “Wonderful Getaway”

    We simply loved the rest and relaxation we experienced. The service was friendly, as we made attempts to speak Spanish and staff enjoyed helping us while we appreciated staff's ability to communicate in English. (Marisol Alvarez was a wonderful Spanish teacher!) ALL of the wait staff were so hardworking, Eduardo May, Jose Gomez, and Victor (who served us at breakfast and kept that coffee cup filled!), were awesome. Our room was simple and clean, perfect for us. The food, pools, beaches, and, fitness center were all great perfect. This was our second visit (we stayed at the Palace before), and we are already talking about a return visit. The complex is beautifully done, with water pools and lush landscaping, so even a walk to dinner is a lovely experience. The only *negative* for us, was when other guests would play their own music, creating competing sounds/noise at the pool/beach; but we overcame that by simply moving to a different area. There were always plenty of lounge chairs.
    Round Indicators
    Stacey G Aurora, Canada. 01/27/2020

    “16th visit, going back in a few months”

    This was probably my 16th or so time at the Barcelo Colonial/Tropicale. I went with my boyfriend, but other trips we were 17-29 people as this is our family's annual vacation destination. We stayed at the Colonial, Jalisco building, with VIP bracelets. Transportation - We landed at 8:40pm but didn't get to the resort until midnight. After sitting on the bus for 90 min we were told 2 guests were held up in customs (we finally left them behind) and two took off in a cab. I understand waiting for 15-30 min for people but 90 min was excessive. It was late, we were all tired and hungry and just wanted to get to the hotel. My suggestion is the bus waits until the majority have arrived, then max 20-30 min more. If people are held behind at customs, they can take a cab to the hotel or the hotel can send another car for them. Its not fair to inconvenience all other passengers. Checkin - we were supposed to have exclusive check in but as it was midnight we checked in at the front desk. It was fine with us as there was only 3 couples to check in. As well, Maraya (Mariel? sorry I don't have the spelling) the manager had our wifi passwords and welcome drinks ready for us. As well, she contacted our room a few times to check in to see how our stay was. Excellent service! Room - the rooms do need to be renovated and updated. In the past, we always had very damp rooms where the clothes or sheets were always damp. This time, this room was not as bad. We had a red ant infestation in our bathroom. We called maintenance and they came to spray the room and it helped. The room is nice and big, tv had stations in english, italian, french, spanish, big bathroom. I light the rainshowerhead but would have loved a hand held device as well.Our showerhead was spraying water in all directions. I called maintenance and they fixed it. Our balcony overlooked the garden between us and the spa building. It was nice and quiet. We were in 6311 the room closest to the oceanfront rooms. There are elevators midway through the building for those with mobility issues. It was nice to have a rack on the balcony to hand our wet clothes. Pool - the best pools I've ever seen. Unfortunately, the pool was cold as that week it was 24-25 degrees and windy. Gorgeous and very clean! I love the water spouts and you can walk the pools for exercise. Property - very well maintained, large, lit walkways between the buildings. Yes, it is a very big property. I have mobility issues (broken foot) and found it manageable. I always felt safe. The only suggestion is to have better ventilation in the bathrooms in the huts (like where the towel bar is). They are stinky! Oh, a raccoon was in our building hallway on the 3rd floor, a bit scary trying to get back into our room Staff - all amazing! Even if they didn't speak English, everyone would say Ola, try to help. I have some shout outs to these employees: Mariella the manager, Johnathon who checked us in quickly, Alfredo B. who had our breakfast table ready every morning in the Tropical buffet, he cleared our plates each time we came back with more food from the buffet. Guadalupe in guest services was great getting us into all the restaurants we wanted to eat at. Reyes Lopez was a great server in the Sante Fe restaurant, Placido & Moises at Mare Nostrum, Elizabeth in Tokyo restaurant arranged to have extra lobster for my meal! Alfredo Tinah at Tropicale lunch buffet was fantastic! Restaurants - My favourite as always is Tokyo! I tried la Trattoria for the first time and the seafood linguine was the best I've had. I would have preferred the parmesan wheel to have had chunks we could take out instead of grated pieces like for topping. I didn't enjoy the main dish, the beef. Next time, I'll try the pizza. Also, it was so busy at Mare Nostrum my dinner felt very rushed. The lobster tail was very tiny. The buffets have enough variety for you to find something to eat. The made to order pasta and omelletes are delicious and the crepe station too. I wished they would serve mango every morning, I only got to eat it twice in a week. Also the smoothie bar didn't have bananas every day. There was no parmesan to put on the pasta during lunch, only dinner. Who eats pasta without cheese? The beach buffets, Palmero was shut down for repairs, Mariachi was open but a walk. The quality of the food has gone downhill here and Strikers is old stale food. Beach - NO SEAWEED! I prefer the Colonial side. Yes you do have to look for sandy spot as there are tiny rocks when you enter only. I take water shoes. Be careful when you first walk in there is a little ditch/trench hole. Water was crystal clear and a little cold due to weather 24 degrees. But it was BEAUTIFUL! clean well kept beach. The Maya and Caribe side had no rocks when entering but I found you have to walk far into ocean for any depth or else its just shallow and also after a bit the bottom is not sand but rock so I was scared to scrape my foot. I prefer sandy bottom beach. I think that beach area is man made. Spa - we had hydrotherapy circuit included in our VIP package and we used it daily. Dry sauna, steam sauna (Turkish hammam), cold and hot plunge pools and Essence showers were amazing. My boyfriend would go 2x a day. They have a private pool out back with lovely chairs and lie down chairs in the pool with a jet section in the middle. But a drawback as that it was shaded 90% by the building. I don't think it was well thought out, it should have been moved over more so sun hits it all day. It was fantastic though. It had apples you could eat, but they were a bit mushy. I suggest having more fruit options. They also had lemon water and water with chorofyll. Overall, excellent! Only major suggestions: 1) free wifi for all guests, its 2020. Even in small remote villages in Greece, renting rooms you get free wifi 2) Do something about how damp the rooms are 3) Improve food in beach buffets and Strikers I still love the Barcelo and we are getting ready to book our family trip for April so I'll see you soon!
    Round Indicators
    esuljic 01/26/2020

    “Nice”

    Overall public areas are great. Pools are plenty, beach is amazing, activities are plenty. Rooms are not that great. They can use some renovation, cleaning, and maintenance. Food is Good with plenty of choices. I would go here again. Just make sure at check-in you do not get dampy room as others in our group had better rooms at same rate.
    Round Indicators
    nicoya-shae Stratford, ON. 01/26/2020

    “Amazing family vacation”

    We just returned from our trip very early this morning. We travelled with our kids, ages 8 & 4. Due to a snowstorm, our flight from Toronto was delayed by 2 hours, and our transportation to the hotel was not at the airport in Cancun when we arrived which pushed our arrival at the hotel back to almost 12:30 am. The hotel is approximately 1hr 30 mins from the airport. The immigration process at the Cancun airport was incredibly fast. We travelled with Air Transat with an all inclusive package, so our transfers were included, but if they weren't, there are plenty of places to rent cars and taxis. These people will call out to you in the airport, but they aren't aggressive. Checkin was fairly slow at the hotel, but that was to be expected when we arrived so late in the day. Despite it being super early morning, we were still offered a cool drink, which was nice. The hotel is huge and beautiful. It was immaculately clean and maintained. The bellboy was wonderfully helpful as he lugged our luggage to our room. We paid for the premium package, which allowed us a room closest to the beach, over looking the huge pool, but this is quite a far walk from the lobby, so if walking long distances is an issue, be prepared for that. However, we did notice several guests riding around in mobility scooters. I suspect the hotel could hook you up with one if needed. There are elevators and ramps to assist as well. This resort, as a whole, encompasses several hotels, which was confusing to me as I was researching it. There are 6 hotels, each individually named: Barcelo Maya Colonial ( where we stayed), Maya Beach, Maya Riviera, Maya Caribe, Maya Palace & Maya Tropical. The overall resort name is Barcelo Maya Grand Resort. The Colonial is more centrally located, and in my opinion, has the better beach. There is a larger kids water park right there as well. The other hotels have smaller waterparks. The resort is well laid out, but due to its size and me being directionally challenged, it was easy to get lost. The pathways are wide and smooth, as well as well lit at night. The rooms are all junior suites, at least as far as the Colonial goes. In the premium rooms, there are 2 doubles or 1 king, as well as a pull out couch. The balconys are spacious, with padded rattan chairs, a table and a small clothes line to hang wet suits. They are fairly private as well. There is a safe large enough to hold a laptop, and plenty of storage closets. The bathroom is large, with a tub/shower combo, as well as a rainfall shower, which was amazing. The water pressure is fantastic and they offer amenities such as a shampoo/conditioner/body wash dispenser in both showers, a shaving kit, shower cap, sewing kit, loton, soap, etc. The toilet has a privacy door the can be pulled across, and there are sliding doors that can be pulled across the bathroom opening. The towels are thick & new looking. The AC was excellent, but we found the ceilng fan provided us enough cooler air, or we left the balcony door open for the nice ocean breeze. The mini bar was always stocked with Pepsi, Diet Pepsi, iced tea, 7Up, juice boxes, water and Corona. There are many bars around the property. We don't drink a whole lot, so we just used the pool bar. Vast selection of alcohol, as well as bottled water, virgin slushy drinks, and pop/juice. There are also poolside, beach side wait staff to get drinks for you. There is A LOT of dye in the daiquiri mix, so be careful with that. The pool bar also doesn't start serving alcohol until noon. The pools are cold. There are plenty of them, and the main pool is enormous. There are plenty of lounge chairs, as well as hammocks. We never really had a hard time getting a place to sit, but some people would wake up early and place there towels and such on certain chairs, which happens everywhere. We were provided with a bottle of tequila and bottle of champagne in the premium category upon our arrival. The beach was very rocky. My recommendation is take water shoes. There are areas of the beach that have sandy entry, and I my opinion, the Colonial has the biggest part of un rocky beach. It wasn't too wavy when we were there. The water is also fairly shallow for a long way. The ocean was much warmer than the pool. There is snorkling by the pier, which works out as guests were feeding the fish, so they hang out around there. We saw a baby sting ray over there. The fish are so used to people being there that you can nearly touch them. There is also a dolphinarium at this resort, with 4 dolphins swimming in a pool. As an animal lover, I was both amazed at being able to see them, as you can watch them without paying to swim with them, and sad that they were stuck in a pool. We didn't swim with them, so i don't know what the cost was. There is plenty of water activities available. Aqua bikes, kayaks, catamarans, jet skis, snorkel gear, parasailing I believe there is a cost for the jet ski and parasailing and there is obvioulsy scuba diving. There are lifeguards at the kids area and the beach for most of the day. There is a decent kids club there with movies and activities for the kids. We felt safe leaving our kids here, and they had fun. They have a schedule posted of activities planned for the week, so you can plan accordingly. The food was good. There are buffets at each hotel. We only ate at the buffet at the Colonial. There are also pool side grills, which we ate at as well. There is a dress code; they will ask you to leave if you show up barefoot or in a bathing suit. There are several a la cartes; you're allowed to eat at any of them, except the ones at the adults only resort. Most are included in your all iclusive package, but there were 3 that you'd have to pay extra for. We only ate at the Italian restaurant, La Trattoria, which was delicious. I recommend the stuffed chicken. There are several excursions available as well. We swam with the turtles, which was seriously one of the best experiences of my life. But there are cenote tours, zipline tours, monkey sancuaries, cruises.... There is also Ventura, which is ziplining, roller coaster, 4x4 right across the street in the resort complex. This was about $80 USD per person. Looked like fun but we couldn't do it as both of our kids weren't old enough. At the resort, there are plenty of souvenir places in the MayaMall and Mexican Plaza. The MayaMall comes alive at dark. This is where the Italian restaurant we ate at is. There a fashion shops, jewelery kisoks, a small carousel and a haunted house, as well as a casino and a "skating rink." For a small fee, you can don skates and go skating. This is also where Strikers is, which is a bowling alley, video arcade and sports bar. The games cost money, but the sports bar is free. Pretty good food here. This is where you go to play 18 holes of minigolf. The minigolf course is actualy pretty good. Everything at the resort that costs money either needs to be charged to your room, or paid by credit card. The don't accept cash, except at the souvenir shops. It can be tricky, as you need to keep track of your purchases and pay at check out. There is also a large spa area, for adults as well as kids. Many spa options, including massage, trukish baths, etc. We didn't use these facilities, so I can't describe it. This resort is massive. They offer a double decker bus as transportation from hotel lobby to hotel lobby, as well as the dolphinarium. WiFi is available at the resort fro free between 10 am and 5:30 pm in the Maya mall, unless you pay for premium. We got free wifi resort wide all day. Also, everything seems to be open longer here. The towel hut is open until 8 pm, the pools are open until 10 pm, the sports bar is 24 hours, the arcade is open until 10 pm and the mayamall is open until 11. There is also Pirate's Island. This is not free; costs $20 USD per person, kids under 6 are free. There are bigger waterslides than at the kids waterparks throughout the resort. This is also where they have body boarding, which is included in the $20. If you want to surf ride, it's an additional $15 USD, but you get instruction as well as 1 hour. There are weekly passes you can buy as well, so save some money if you plan to do this a lot. There is an ambulance on site at all times, as well as a small clinic. The nightly shows are okay. The ever present Michael Jackson show was so so. The backup dancers seemed more into it than the Michael, who wasn't even lip syncing through most of the show. There was a guys against girls show that was pretty funny; the host was very engaging. The Cuban show they did was super loud; we had to leave. There weren't any kids shows, at least as far as the Colonial went. Our transfer back to the airport on our last day was nearly an hour late picking us up, which was frustrating. We were delayed on our return flight due to a mechanical issue, and when we arrived back in Toronto, we had four other flights arrive at the same time, which made getting a park n fly bus so much more difficult at 3 am. The staff at this resort are friendly and helpful. Most speak fluent English, but we made sure to speak Spanish to them when we could, which, I think, they appreciated. Even if you only learn a few words/ phrases, it's appreciated. Tipping was welcome but not demanded. There were no time share people here, which was a relief. All in all we had a wonderful trip, and would recommend this resort to everyone.

    EVALUATION

    Round Indicators

    • january 28 2020
    • Peace River, Canada

    SailorC74

    “3rd time and it’s still great”


    We have come here 3 years in a row and enjoy ourselves every time. There is something for everyone to do, the food is great and the staff are amazing. The Barcelo group is doing some sprucing up and making things look new again. The painters and workers were not in our way and worked very fast


    EVALUATION

    Round Indicators

    • january 28 2020
    • Detroit, Michigan

    ellenhC9680QJ

    “Wonderful Getaway”


    We simply loved the rest and relaxation we experienced. The service was friendly, as we made attempts to speak Spanish and staff enjoyed helping us while we appreciated staff's ability to communicate in English. (Marisol Alvarez was a wonderful Spanish teacher!) ALL of the wait staff were so hardworking, Eduardo May, Jose Gomez, and Victor (who served us at breakfast and kept that coffee cup filled!), were awesome. Our room was simple and clean, perfect for us. The food, pools, beaches, and, fitness center were all great perfect. This was our second visit (we stayed at the Palace before), and we are already talking about a return visit. The complex is beautifully done, with water pools and lush landscaping, so even a walk to dinner is a lovely experience. The only *negative* for us, was when other guests would play their own music, creating competing sounds/noise at the pool/beach; but we overcame that by simply moving to a different area. There were always plenty of lounge chairs.


    EVALUATION

    Round Indicators

    • january 27 2020
    • Aurora, Canada

    Stacey G

    “16th visit, going back in a few months”


    This was probably my 16th or so time at the Barcelo Colonial/Tropicale. I went with my boyfriend, but other trips we were 17-29 people as this is our family's annual vacation destination. We stayed at the Colonial, Jalisco building, with VIP bracelets. Transportation - We landed at 8:40pm but didn't get to the resort until midnight. After sitting on the bus for 90 min we were told 2 guests were held up in customs (we finally left them behind) and two took off in a cab. I understand waiting for 15-30 min for people but 90 min was excessive. It was late, we were all tired and hungry and just wanted to get to the hotel. My suggestion is the bus waits until the majority have arrived, then max 20-30 min more. If people are held behind at customs, they can take a cab to the hotel or the hotel can send another car for them. Its not fair to inconvenience all other passengers. Checkin - we were supposed to have exclusive check in but as it was midnight we checked in at the front desk. It was fine with us as there was only 3 couples to check in. As well, Maraya (Mariel? sorry I don't have the spelling) the manager had our wifi passwords and welcome drinks ready for us. As well, she contacted our room a few times to check in to see how our stay was. Excellent service! Room - the rooms do need to be renovated and updated. In the past, we always had very damp rooms where the clothes or sheets were always damp. This time, this room was not as bad. We had a red ant infestation in our bathroom. We called maintenance and they came to spray the room and it helped. The room is nice and big, tv had stations in english, italian, french, spanish, big bathroom. I light the rainshowerhead but would have loved a hand held device as well.Our showerhead was spraying water in all directions. I called maintenance and they fixed it. Our balcony overlooked the garden between us and the spa building. It was nice and quiet. We were in 6311 the room closest to the oceanfront rooms. There are elevators midway through the building for those with mobility issues. It was nice to have a rack on the balcony to hand our wet clothes. Pool - the best pools I've ever seen. Unfortunately, the pool was cold as that week it was 24-25 degrees and windy. Gorgeous and very clean! I love the water spouts and you can walk the pools for exercise. Property - very well maintained, large, lit walkways between the buildings. Yes, it is a very big property. I have mobility issues (broken foot) and found it manageable. I always felt safe. The only suggestion is to have better ventilation in the bathrooms in the huts (like where the towel bar is). They are stinky! Oh, a raccoon was in our building hallway on the 3rd floor, a bit scary trying to get back into our room Staff - all amazing! Even if they didn't speak English, everyone would say Ola, try to help. I have some shout outs to these employees: Mariella the manager, Johnathon who checked us in quickly, Alfredo B. who had our breakfast table ready every morning in the Tropical buffet, he cleared our plates each time we came back with more food from the buffet. Guadalupe in guest services was great getting us into all the restaurants we wanted to eat at. Reyes Lopez was a great server in the Sante Fe restaurant, Placido & Moises at Mare Nostrum, Elizabeth in Tokyo restaurant arranged to have extra lobster for my meal! Alfredo Tinah at Tropicale lunch buffet was fantastic! Restaurants - My favourite as always is Tokyo! I tried la Trattoria for the first time and the seafood linguine was the best I've had. I would have preferred the parmesan wheel to have had chunks we could take out instead of grated pieces like for topping. I didn't enjoy the main dish, the beef. Next time, I'll try the pizza. Also, it was so busy at Mare Nostrum my dinner felt very rushed. The lobster tail was very tiny. The buffets have enough variety for you to find something to eat. The made to order pasta and omelletes are delicious and the crepe station too. I wished they would serve mango every morning, I only got to eat it twice in a week. Also the smoothie bar didn't have bananas every day. There was no parmesan to put on the pasta during lunch, only dinner. Who eats pasta without cheese? The beach buffets, Palmero was shut down for repairs, Mariachi was open but a walk. The quality of the food has gone downhill here and Strikers is old stale food. Beach - NO SEAWEED! I prefer the Colonial side. Yes you do have to look for sandy spot as there are tiny rocks when you enter only. I take water shoes. Be careful when you first walk in there is a little ditch/trench hole. Water was crystal clear and a little cold due to weather 24 degrees. But it was BEAUTIFUL! clean well kept beach. The Maya and Caribe side had no rocks when entering but I found you have to walk far into ocean for any depth or else its just shallow and also after a bit the bottom is not sand but rock so I was scared to scrape my foot. I prefer sandy bottom beach. I think that beach area is man made. Spa - we had hydrotherapy circuit included in our VIP package and we used it daily. Dry sauna, steam sauna (Turkish hammam), cold and hot plunge pools and Essence showers were amazing. My boyfriend would go 2x a day. They have a private pool out back with lovely chairs and lie down chairs in the pool with a jet section in the middle. But a drawback as that it was shaded 90% by the building. I don't think it was well thought out, it should have been moved over more so sun hits it all day. It was fantastic though. It had apples you could eat, but they were a bit mushy. I suggest having more fruit options. They also had lemon water and water with chorofyll. Overall, excellent! Only major suggestions: 1) free wifi for all guests, its 2020. Even in small remote villages in Greece, renting rooms you get free wifi 2) Do something about how damp the rooms are 3) Improve food in beach buffets and Strikers I still love the Barcelo and we are getting ready to book our family trip for April so I'll see you soon!


    EVALUATION

    Round Indicators

    • january 26 2020

    esuljic

    “Nice”


    Overall public areas are great. Pools are plenty, beach is amazing, activities are plenty. Rooms are not that great. They can use some renovation, cleaning, and maintenance. Food is Good with plenty of choices. I would go here again. Just make sure at check-in you do not get dampy room as others in our group had better rooms at same rate.


    EVALUATION

    Round Indicators

    • january 26 2020
    • Stratford, ON

    nicoya-shae

    “Amazing family vacation”


    We just returned from our trip very early this morning. We travelled with our kids, ages 8 & 4. Due to a snowstorm, our flight from Toronto was delayed by 2 hours, and our transportation to the hotel was not at the airport in Cancun when we arrived which pushed our arrival at the hotel back to almost 12:30 am. The hotel is approximately 1hr 30 mins from the airport. The immigration process at the Cancun airport was incredibly fast. We travelled with Air Transat with an all inclusive package, so our transfers were included, but if they weren't, there are plenty of places to rent cars and taxis. These people will call out to you in the airport, but they aren't aggressive. Checkin was fairly slow at the hotel, but that was to be expected when we arrived so late in the day. Despite it being super early morning, we were still offered a cool drink, which was nice. The hotel is huge and beautiful. It was immaculately clean and maintained. The bellboy was wonderfully helpful as he lugged our luggage to our room. We paid for the premium package, which allowed us a room closest to the beach, over looking the huge pool, but this is quite a far walk from the lobby, so if walking long distances is an issue, be prepared for that. However, we did notice several guests riding around in mobility scooters. I suspect the hotel could hook you up with one if needed. There are elevators and ramps to assist as well. This resort, as a whole, encompasses several hotels, which was confusing to me as I was researching it. There are 6 hotels, each individually named: Barcelo Maya Colonial ( where we stayed), Maya Beach, Maya Riviera, Maya Caribe, Maya Palace & Maya Tropical. The overall resort name is Barcelo Maya Grand Resort. The Colonial is more centrally located, and in my opinion, has the better beach. There is a larger kids water park right there as well. The other hotels have smaller waterparks. The resort is well laid out, but due to its size and me being directionally challenged, it was easy to get lost. The pathways are wide and smooth, as well as well lit at night. The rooms are all junior suites, at least as far as the Colonial goes. In the premium rooms, there are 2 doubles or 1 king, as well as a pull out couch. The balconys are spacious, with padded rattan chairs, a table and a small clothes line to hang wet suits. They are fairly private as well. There is a safe large enough to hold a laptop, and plenty of storage closets. The bathroom is large, with a tub/shower combo, as well as a rainfall shower, which was amazing. The water pressure is fantastic and they offer amenities such as a shampoo/conditioner/body wash dispenser in both showers, a shaving kit, shower cap, sewing kit, loton, soap, etc. The toilet has a privacy door the can be pulled across, and there are sliding doors that can be pulled across the bathroom opening. The towels are thick & new looking. The AC was excellent, but we found the ceilng fan provided us enough cooler air, or we left the balcony door open for the nice ocean breeze. The mini bar was always stocked with Pepsi, Diet Pepsi, iced tea, 7Up, juice boxes, water and Corona. There are many bars around the property. We don't drink a whole lot, so we just used the pool bar. Vast selection of alcohol, as well as bottled water, virgin slushy drinks, and pop/juice. There are also poolside, beach side wait staff to get drinks for you. There is A LOT of dye in the daiquiri mix, so be careful with that. The pool bar also doesn't start serving alcohol until noon. The pools are cold. There are plenty of them, and the main pool is enormous. There are plenty of lounge chairs, as well as hammocks. We never really had a hard time getting a place to sit, but some people would wake up early and place there towels and such on certain chairs, which happens everywhere. We were provided with a bottle of tequila and bottle of champagne in the premium category upon our arrival. The beach was very rocky. My recommendation is take water shoes. There are areas of the beach that have sandy entry, and I my opinion, the Colonial has the biggest part of un rocky beach. It wasn't too wavy when we were there. The water is also fairly shallow for a long way. The ocean was much warmer than the pool. There is snorkling by the pier, which works out as guests were feeding the fish, so they hang out around there. We saw a baby sting ray over there. The fish are so used to people being there that you can nearly touch them. There is also a dolphinarium at this resort, with 4 dolphins swimming in a pool. As an animal lover, I was both amazed at being able to see them, as you can watch them without paying to swim with them, and sad that they were stuck in a pool. We didn't swim with them, so i don't know what the cost was. There is plenty of water activities available. Aqua bikes, kayaks, catamarans, jet skis, snorkel gear, parasailing I believe there is a cost for the jet ski and parasailing and there is obvioulsy scuba diving. There are lifeguards at the kids area and the beach for most of the day. There is a decent kids club there with movies and activities for the kids. We felt safe leaving our kids here, and they had fun. They have a schedule posted of activities planned for the week, so you can plan accordingly. The food was good. There are buffets at each hotel. We only ate at the buffet at the Colonial. There are also pool side grills, which we ate at as well. There is a dress code; they will ask you to leave if you show up barefoot or in a bathing suit. There are several a la cartes; you're allowed to eat at any of them, except the ones at the adults only resort. Most are included in your all iclusive package, but there were 3 that you'd have to pay extra for. We only ate at the Italian restaurant, La Trattoria, which was delicious. I recommend the stuffed chicken. There are several excursions available as well. We swam with the turtles, which was seriously one of the best experiences of my life. But there are cenote tours, zipline tours, monkey sancuaries, cruises.... There is also Ventura, which is ziplining, roller coaster, 4x4 right across the street in the resort complex. This was about $80 USD per person. Looked like fun but we couldn't do it as both of our kids weren't old enough. At the resort, there are plenty of souvenir places in the MayaMall and Mexican Plaza. The MayaMall comes alive at dark. This is where the Italian restaurant we ate at is. There a fashion shops, jewelery kisoks, a small carousel and a haunted house, as well as a casino and a "skating rink." For a small fee, you can don skates and go skating. This is also where Strikers is, which is a bowling alley, video arcade and sports bar. The games cost money, but the sports bar is free. Pretty good food here. This is where you go to play 18 holes of minigolf. The minigolf course is actualy pretty good. Everything at the resort that costs money either needs to be charged to your room, or paid by credit card. The don't accept cash, except at the souvenir shops. It can be tricky, as you need to keep track of your purchases and pay at check out. There is also a large spa area, for adults as well as kids. Many spa options, including massage, trukish baths, etc. We didn't use these facilities, so I can't describe it. This resort is massive. They offer a double decker bus as transportation from hotel lobby to hotel lobby, as well as the dolphinarium. WiFi is available at the resort fro free between 10 am and 5:30 pm in the Maya mall, unless you pay for premium. We got free wifi resort wide all day. Also, everything seems to be open longer here. The towel hut is open until 8 pm, the pools are open until 10 pm, the sports bar is 24 hours, the arcade is open until 10 pm and the mayamall is open until 11. There is also Pirate's Island. This is not free; costs $20 USD per person, kids under 6 are free. There are bigger waterslides than at the kids waterparks throughout the resort. This is also where they have body boarding, which is included in the $20. If you want to surf ride, it's an additional $15 USD, but you get instruction as well as 1 hour. There are weekly passes you can buy as well, so save some money if you plan to do this a lot. There is an ambulance on site at all times, as well as a small clinic. The nightly shows are okay. The ever present Michael Jackson show was so so. The backup dancers seemed more into it than the Michael, who wasn't even lip syncing through most of the show. There was a guys against girls show that was pretty funny; the host was very engaging. The Cuban show they did was super loud; we had to leave. There weren't any kids shows, at least as far as the Colonial went. Our transfer back to the airport on our last day was nearly an hour late picking us up, which was frustrating. We were delayed on our return flight due to a mechanical issue, and when we arrived back in Toronto, we had four other flights arrive at the same time, which made getting a park n fly bus so much more difficult at 3 am. The staff at this resort are friendly and helpful. Most speak fluent English, but we made sure to speak Spanish to them when we could, which, I think, they appreciated. Even if you only learn a few words/ phrases, it's appreciated. Tipping was welcome but not demanded. There were no time share people here, which was a relief. All in all we had a wonderful trip, and would recommend this resort to everyone.


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