Barceló Hotel Interiors  Bilbao Nervión
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Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, Metro Station

15 km Puerto

200 m Guggenheim Museum

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3127 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

46% Complete

1443

Very good

41% Complete

1289

Average

8% Complete

281

Poor

2% Complete

74

Very poor

1% Complete

40

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    Round Indicators
    joanna53 Oban. 09/18/2018 Couples

    “Perfect stay”

    We were sadly only one night here and would definitely come back. The room was comfortable and quiet, the location is perfect, near to the Guggebhiem and the old city, and the breakfast couldn't have been better. Thank you also to the frendliness of the staff.
    Round Indicators
    307068304 Boston. 09/16/2018 Couples

    “Great location poor service”

    We came for 2 week vacation in the Basque country and decided to stay in central location and travel. This hotel did not meet our expectations. Here is why.1. Rooms are small, not in line with the pricing2. Internet is not available. We stayed in room 425 and in 80% of the cases Wifi was not working. We filed 2 complaints with no resolution.3. Trying to solve all problems with spraying perfume like smell in the lobby is simply horrible. For people that can smell anything at all this is unbearable.4. There is no real service culture. In most cases we had 2 problems - no understanding of English and no real attention to the problem, the way staff is trained to treat guests is very superficial. No information is being volunteered, like for instance parking validation at the public parking. I was told by the parking attendant in Spanish that we can save 10% on a daily basis, which was not coming from the hotel.5. Concierge is a nice lady but only available in limited hours but also not offering anything proactively. We stayed for 2 weeks and only got specific answers to specific questions. We got all of our information from the tourist office in Bilbao including recommended driving routes, places to see etc. I am very used to hotel concierge to be way more proactive.6. Smell in the corridors. Your cleaning staff is not using deodorants and corridors are not being ventilated in any reasonable way.7. No nets on the windows. This is an issue in all of Europe but without the nets insects are coming in and ruin good sleep.8. Bedding quality. While linens are super clean and nice the blankets and pillows are really sub-par synthetic and not pleasant for use. Again at 4 star hotel I would expect another level.9. Smokers are allowed to smoke right in front of the hotel sliding doors, with all the smoke coming in. For non smokers it is a real problem.10. Coffee machines at breakfast are not in line with demands. There are constant lines to get coffee and machines only offer very small portions, plus get overused, need cleaning to operate. I saw this every single day of 2 weeks we stayed at the hotel.On the plus side location is great, breakfast has plenty of options and cleaners do a fair job inside the room.
    Round Indicators
    391ronann Plymouth, United Kingdom. 09/16/2018 Couples

    “Happy tourist from U.K.”

    A very good holiday which exceeded my expectations. Meals served efficiently. Breakfast was special with a vast variety of items. Bar staff were always friendly and helpful. Bilbao Nervion is a hotel I would recommend.
    Round Indicators
    G1779UWalanc Lancaster, United Kingdom. 09/15/2018 Couples

    “Great location”

    Trendy hotel in an excellent location within easy walking distance of Guggenheim and the Old Town. Woken up by person in next room having a shower, sounded like it was the shower in our room. Wifi not too good in our room, weak signal and sometimes couldn't connect.
    Round Indicators
    Sally A Wanaka, New Zealand. 09/15/2018

    “Large hotel busy with bus tour groups.”

    Not the quietest hotel & quite small rooms but the bed was comfortable and the shower good. It was a free standing shower (unlike many hotels that have a shower over a bath) Breakfast was included in our room rate - a very good selection of food and drinks but it’s a huge breakfast area & very crowded and noisy with tour groups. We soon worked out that it was better to have a late breakfast after many had left!

    EVALUATION

    Round Indicators

    • september 18 2018
    • Oban
    • Couples

    joanna53

    “Perfect stay”


    We were sadly only one night here and would definitely come back. The room was comfortable and quiet, the location is perfect, near to the Guggebhiem and the old city, and the breakfast couldn't have been better. Thank you also to the frendliness of the staff.


    EVALUATION

    Round Indicators

    • september 16 2018
    • Boston
    • Couples

    307068304

    “Great location poor service”


    We came for 2 week vacation in the Basque country and decided to stay in central location and travel. This hotel did not meet our expectations. Here is why.1. Rooms are small, not in line with the pricing2. Internet is not available. We stayed in room 425 and in 80% of the cases Wifi was not working. We filed 2 complaints with no resolution.3. Trying to solve all problems with spraying perfume like smell in the lobby is simply horrible. For people that can smell anything at all this is unbearable.4. There is no real service culture. In most cases we had 2 problems - no understanding of English and no real attention to the problem, the way staff is trained to treat guests is very superficial. No information is being volunteered, like for instance parking validation at the public parking. I was told by the parking attendant in Spanish that we can save 10% on a daily basis, which was not coming from the hotel.5. Concierge is a nice lady but only available in limited hours but also not offering anything proactively. We stayed for 2 weeks and only got specific answers to specific questions. We got all of our information from the tourist office in Bilbao including recommended driving routes, places to see etc. I am very used to hotel concierge to be way more proactive.6. Smell in the corridors. Your cleaning staff is not using deodorants and corridors are not being ventilated in any reasonable way.7. No nets on the windows. This is an issue in all of Europe but without the nets insects are coming in and ruin good sleep.8. Bedding quality. While linens are super clean and nice the blankets and pillows are really sub-par synthetic and not pleasant for use. Again at 4 star hotel I would expect another level.9. Smokers are allowed to smoke right in front of the hotel sliding doors, with all the smoke coming in. For non smokers it is a real problem.10. Coffee machines at breakfast are not in line with demands. There are constant lines to get coffee and machines only offer very small portions, plus get overused, need cleaning to operate. I saw this every single day of 2 weeks we stayed at the hotel.On the plus side location is great, breakfast has plenty of options and cleaners do a fair job inside the room.


    EVALUATION

    Round Indicators

    • september 16 2018
    • Plymouth, United Kingdom
    • Couples

    391ronann

    “Happy tourist from U.K.”


    A very good holiday which exceeded my expectations. Meals served efficiently. Breakfast was special with a vast variety of items. Bar staff were always friendly and helpful. Bilbao Nervion is a hotel I would recommend.


    EVALUATION

    Round Indicators

    • september 15 2018
    • Lancaster, United Kingdom
    • Couples

    G1779UWalanc

    “Great location”


    Trendy hotel in an excellent location within easy walking distance of Guggenheim and the Old Town. Woken up by person in next room having a shower, sounded like it was the shower in our room. Wifi not too good in our room, weak signal and sometimes couldn't connect.


    EVALUATION

    Round Indicators

    • september 15 2018
    • Wanaka, New Zealand

    Sally A

    “Large hotel busy with bus tour groups.”


    Not the quietest hotel & quite small rooms but the bed was comfortable and the shower good. It was a free standing shower (unlike many hotels that have a shower over a bath) Breakfast was included in our room rate - a very good selection of food and drinks but it’s a huge breakfast area & very crowded and noisy with tour groups. We soon worked out that it was better to have a late breakfast after many had left!


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