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Barceló Hotel Interiors  Bilbao Nervión
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Map and location

Paseo Campo Volantín, 11   48007 Bilbao , País Vasco   España  


Places of Interest

9 km Bilbao

200 m RENFE Abando, Metro Station

15 km Puerto

200 m Guggenheim Museum

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Bilbao Nervión

4.5/5 Round Indicators
| 3980 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

46% Complete

1854

Very good

39% Complete

1569

Average

9% Complete

375

Poor

2% Complete

110

Very poor

1% Complete

73

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    Round Indicators
    davel279 Bilbao, Spain. 02/17/2020

    “Service/ room service”

    I thought the hotel very nice and clean, staff fine if you didn’t annoy them. Room service for a sandwich finishes at 11pm (so does all room service) so what is the point in room service ? . Rooms small but Clean. Staff lack lustre

    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
     Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Bilbao Nervión.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are glad to know that you found the Hotel clean and nice. Regarding the friendliness of the staff, we regret not having achieve our standards of excellence. We will remind to our head of departments the importance of caring our guests. Concerning the room service, we are afraid to inform you that it finishes at 23pm as we do not have cooks after that time. However, we will consider your suggestion in order to improve the service provided. Thank you once again for making us your choice hotel and for your constructive critics. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind Regards,

    Round Indicators
    jingles38 Watford, United Kingdom. 01/27/2020 Couples

    “Great location”

    Stayed for four nights. Loved the location as it was near the Guggenheim museum, old town and other tourist attractions in Bilbao. Customer service at reception is a little bit disappointing. When we checked out, we were not even asked if we had enjoyed our stay. Room was a good size although the bathroom was not separate ( its parts of the bedroom, not much privacy when sharing with friends) Overall the best thing about this hotel is the location. To get to the airport was quite easy - take the 3247 from the main plaza, running every 15 minutes, only cost €3 per person compared to €30 euro for a taxi.
    Round Indicators
    KLBOS Burnham-On-Sea, United Kingdom. 01/21/2020 Couples

    “Excellent as always”

    This was our 5th stay at the Barceló and it’s always good. We were due to stay before Christmas but our flight was cancelled due to the French strikes, the hotel were very efficient and readily transferred our reservation to January and not charging a fee. There have been some minor changes since our last trip. All of the staff we encountered were exceptionally friendly and helpful. The ladies in the bar would ask if you wanted a further drink just before they closed. The bar area is open plan in the lobby , good choice of drinks and snacks at reasonable prices , no more expensive than outside bars. The lobby has lots of seating areas and leads to the restaurant which looked popular although we haven’t eaten here.the menu changes daily and is advertised on information boards in the lobby and outside. There are two breakfast options one in the restaurant and a snack type option near the bar area. Our room was located on the 4th floor, it was very quiet as it faced the back. It was extremely clean and had a huge comfy bed. Tea and coffee facilities were available together with a small mini bar. I am not a big fan of the bathroom arrangements in some rooms , we were on a short trip so lived with it. The shower and toilet open up into the room and the sink acts as a room divide. This can prove awkward when two people are trying to get ready at the same time as the bathroom area is quite small. The shower was powerful and had a soap dispenser inside. Checkout was efficient and you are able to leave bags. This hotel is perfectly located to cover the whole city , turn left and you get to old town in less than 10 mins , turn right and it’s less than 10 mins to the Guggenheim or shopping area. Plenty of bars and restaurants around. Very good facilities at a reasonable cost in a superb location. We love Bilbao and will certainly be back and would stay here again.
    Round Indicators
    ingridl893 Ystad, Sweden. 01/07/2020

    “A nice and friendly hotel”

    This hotel has a very good location near everything you like to see in Bilbao, alking distance to Guggenheim and The old town. Friendly staff, and they speak good English. We had a suit on the 3:rd floor, maybe not up to what is shown on the photos! A very long suit wit a strange "TV-room" as you enter the suit. Not much to use there, not so "cosy". A coffee making machine that was good, not cleaned though. Open sugar bag since last guest! View towards the river was nice, bath and toilet ok. All over ok value for money but not top rating.

    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
     Dear guest, First of all, we would like to thank you for choosing us in your last visit to Bilbao and for sharing this nice review in TripAdvisor. We are sorry you didn't like the suite layout, we will take your opinion into account for future renovations. Also, accept our apologies regarding the cleanliness of the coffee machine, we will talk with the cleaning team in order to tell them what happened and prevent this from happening again. Regarding the location, we are glad you liked it and that you could enjoy the main points of interest as the Old Town and the Guggenheim Museum. Thanks as well for pointing out the kindness of our staff. We will make sure to share your kind words as we know it will mean a great deal to them. We really hope to welcome you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    Round Indicators
    Benjamin B Lausanne, Switzerland. 01/02/2020

    “Nice hotel to visit Bilbao”

    It is just at the border of the center but the hotel is really nice, comfy and you can take a quick breakfast if you don't want to pay for the buffet breakfast. Nice location and easy to visit the city by foot.

    EVALUATION

    Round Indicators

    • february 17 2020
    • Bilbao, Spain

    davel279

    “Service/ room service”


    I thought the hotel very nice and clean, staff fine if you didn’t annoy them. Room service for a sandwich finishes at 11pm (so does all room service) so what is the point in room service ? . Rooms small but Clean. Staff lack lustre


    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
    Dear Guest, Thank you very much for the time you spent to share your personal impressions of your stay at our Barceló Bilbao Nervión.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are glad to know that you found the Hotel clean and nice. Regarding the friendliness of the staff, we regret not having achieve our standards of excellence. We will remind to our head of departments the importance of caring our guests. Concerning the room service, we are afraid to inform you that it finishes at 23pm as we do not have cooks after that time. However, we will consider your suggestion in order to improve the service provided. Thank you once again for making us your choice hotel and for your constructive critics. We look forward to serving you again and to have the opportunity to exceed your expectations in a not too distant future. Kind Regards,

    EVALUATION

    Round Indicators

    • january 27 2020
    • Watford, United Kingdom
    • Couples

    jingles38

    “Great location”


    Stayed for four nights. Loved the location as it was near the Guggenheim museum, old town and other tourist attractions in Bilbao. Customer service at reception is a little bit disappointing. When we checked out, we were not even asked if we had enjoyed our stay. Room was a good size although the bathroom was not separate ( its parts of the bedroom, not much privacy when sharing with friends) Overall the best thing about this hotel is the location. To get to the airport was quite easy - take the 3247 from the main plaza, running every 15 minutes, only cost €3 per person compared to €30 euro for a taxi.


    EVALUATION

    Round Indicators

    • january 21 2020
    • Burnham-On-Sea, United Kingdom
    • Couples

    KLBOS

    “Excellent as always”


    This was our 5th stay at the Barceló and it’s always good. We were due to stay before Christmas but our flight was cancelled due to the French strikes, the hotel were very efficient and readily transferred our reservation to January and not charging a fee. There have been some minor changes since our last trip. All of the staff we encountered were exceptionally friendly and helpful. The ladies in the bar would ask if you wanted a further drink just before they closed. The bar area is open plan in the lobby , good choice of drinks and snacks at reasonable prices , no more expensive than outside bars. The lobby has lots of seating areas and leads to the restaurant which looked popular although we haven’t eaten here.the menu changes daily and is advertised on information boards in the lobby and outside. There are two breakfast options one in the restaurant and a snack type option near the bar area. Our room was located on the 4th floor, it was very quiet as it faced the back. It was extremely clean and had a huge comfy bed. Tea and coffee facilities were available together with a small mini bar. I am not a big fan of the bathroom arrangements in some rooms , we were on a short trip so lived with it. The shower and toilet open up into the room and the sink acts as a room divide. This can prove awkward when two people are trying to get ready at the same time as the bathroom area is quite small. The shower was powerful and had a soap dispenser inside. Checkout was efficient and you are able to leave bags. This hotel is perfectly located to cover the whole city , turn left and you get to old town in less than 10 mins , turn right and it’s less than 10 mins to the Guggenheim or shopping area. Plenty of bars and restaurants around. Very good facilities at a reasonable cost in a superb location. We love Bilbao and will certainly be back and would stay here again.


    EVALUATION

    Round Indicators

    • january 7 2020
    • Ystad, Sweden

    ingridl893

    “A nice and friendly hotel”


    This hotel has a very good location near everything you like to see in Bilbao, alking distance to Guggenheim and The old town. Friendly staff, and they speak good English. We had a suit on the 3:rd floor, maybe not up to what is shown on the photos! A very long suit wit a strange "TV-room" as you enter the suit. Not much to use there, not so "cosy". A coffee making machine that was good, not cleaned though. Open sugar bag since last guest! View towards the river was nice, bath and toilet ok. All over ok value for money but not top rating.


    BilbaoNervion, Director de Relaciones con Clientes at Barcelo Bilbao Nervion, responded to this review
    Dear guest, First of all, we would like to thank you for choosing us in your last visit to Bilbao and for sharing this nice review in TripAdvisor. We are sorry you didn't like the suite layout, we will take your opinion into account for future renovations. Also, accept our apologies regarding the cleanliness of the coffee machine, we will talk with the cleaning team in order to tell them what happened and prevent this from happening again. Regarding the location, we are glad you liked it and that you could enjoy the main points of interest as the Old Town and the Guggenheim Museum. Thanks as well for pointing out the kindness of our staff. We will make sure to share your kind words as we know it will mean a great deal to them. We really hope to welcome you again soon. Kind regards, Management Team Barceló Bilbao Nervión

    EVALUATION

    Round Indicators

    • january 2 2020
    • Lausanne, Switzerland

    Benjamin B

    “Nice hotel to visit Bilbao”


    It is just at the border of the center but the hotel is really nice, comfy and you can take a quick breakfast if you don't want to pay for the buffet breakfast. Nice location and easy to visit the city by foot.


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