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Surroundings of the Occidental Madrid Este hotel
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Map and location

Agustín de Foxá, 32   28036 Madrid ,   España  


Places of Interest

12 km Adolfo Suárez Madrid-Barajas Airport

0,5 km Chamartín train station

7 km IFEMA

1.7 km Hospital la Paz

Guest reviews.

There is no better expert than a traveller.

Barceló Imagine

5.0/5 Round Indicators
| 723 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

83% Complete

602

Very good

12% Complete

92

Average

2% Complete

19

Poor

0% Complete

5

Very poor

0% Complete

5

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    Round Indicators
    ros6849 london. 01/21/2020

    “Christmas present”

    My daughter and I have just returned from 3 nights at The Imagine and I really can't think of anything negative to say about it ! Our room was really bright and nicely decorated, very comfy bed and nice bedding. The bathroom was very modern, very good rain shower, enormous bath towels and one of the best hairdryers of any hotel I have been to - it is not attached to the wall, stays on and had good heat. The breakfasts were amazing, absolutely everything you could possibly want all beautifully laid out. The breakfast room itself is a pleasure to eat in - probably because it was January it wasn't at all busy. We did eat a couple of times at the bar, service was friendly and helpful. Unlike some comments we found the location excellent, for a start it was very quiet, it cost 3.5 euros and took 15 minutes from the airport on the Renfe and when we came out of the station we could see the hotel,5 minutes walk max. To go into the centre on the Renfe was 3.50 euros RETURN !! and took ten minutes - just don't use the metro which takes about 40 minutes. You won't be disappointed!
    Round Indicators
    arminpar 01/20/2020 Business

    “Great service and wonderful hotel”

    Perfect hotel with great service, rooms and food. Would definitely recommend to anyone visiting Madrid. 10 minutes from central Madrid, very close to metro and taxi is very convenient. Received a picnic bag last day since I didn't have the time to eat before leaving for the airport. Thank you once again.
    Round Indicators
    Eleonora M roma. 01/06/2020 Family

    “Perfect for the family! Good position, excellent service”

    We are an italian family and we love Spain! Normally we chose a simple hotel in the centre of the city, but in this case we would like to stay in a Barcelo’ for the new years party with the junior club! All the services, food, room very clean, colourfull, and position next to station and metro of Chamartín and Bernabeu stadium, are perfect for the family
    Round Indicators
    CPhua7 Brisbane Region, Australia. 01/05/2020 Business

    “Fanatastic service and attention to detail”

    I spent two weeks in Madrid for work and stayed at this hotel. It was both a memorable and pleasurable experience, due to the excellent service and facilities at the hotel. Both Sonia (from the restaurant) and Patricia (Guest Services Manager) went above and beyond their duties, and made me feel very much at home and helped meet my dietary requirements and ensured that my reservations for after work (shows and restaurants) were made as per my requirements and needs. They also provide loan instruments, record player and records, which is great if you relax with music. Thank you once again for making my stay in Madrid pleasurable.

    Barceló I, Manager at Barcelo Imagine, responded to this review
     Dear Mrs Phua, Thank you so very much for your kind words. It fills us with joy and satisfaction to start the day with such a warm review! One of our main aims is to become our guests’ home during their time in Madrid, no matter if for work or pleasure. We just want to make everyone feel unique and special, and we could not be happier to read it has been your case, especially if you stayed for so long. Be sure we will transmit your comments to our staff, specially to the ones mentioned. They put all their soul and their effort every day to assist all our guests with their most sincere smile, and comments like yours make all this work worth. Being the first musical hotel in the city, we pay tribute to the most important artists from the last decades and want to highlight the rhythm in every single corner. That is the reason why we also do offer that special services you describe, such as the Room for a Jam, where you can become a star and turn your room into a real concert. Thank you again for your words, we will be looking forward to welcoming you back very soon. Our kindest regards, The Management

    Round Indicators
    Daniel B 01/02/2020 Couples

    “Nice hotell”

    Only negative thing i can say is Maybe thin walls. We couldnt sleep because of The guests above US speaking loud and listening to loud music. Dont know If it was The walls or The guests. Otherwise a very good hotell that we could return to. Friendly straff, very Nice rooms, clean and comfort.

    Barceló I, Manager at Barcelo Imagine, responded to this review
     Dear Daniel, Thank you for sharing your recent experience among us. Regarding the issue mentioned, you need to inform the Front Desk department anytime if something happens during your stay that disturbs your rest or that could be better. We are here 24h to assist you and to try make you feel at home. We take you at your word and hope you return to Barceló Imagine very, very soon. Despite the fact commented, we are thrilled to read you found your room clean, comfortable and nice during your days in Madrid. Thank you as well for your words towards our staff – we truly put all our effort on creating unforgettable experiences, and to set up a special place to spend your days in the city. We will be looking forward to welcoming you soon. Best regards, The Management

    EVALUATION

    Round Indicators

    • january 21 2020
    • london

    ros6849

    “Christmas present”


    My daughter and I have just returned from 3 nights at The Imagine and I really can't think of anything negative to say about it ! Our room was really bright and nicely decorated, very comfy bed and nice bedding. The bathroom was very modern, very good rain shower, enormous bath towels and one of the best hairdryers of any hotel I have been to - it is not attached to the wall, stays on and had good heat. The breakfasts were amazing, absolutely everything you could possibly want all beautifully laid out. The breakfast room itself is a pleasure to eat in - probably because it was January it wasn't at all busy. We did eat a couple of times at the bar, service was friendly and helpful. Unlike some comments we found the location excellent, for a start it was very quiet, it cost 3.5 euros and took 15 minutes from the airport on the Renfe and when we came out of the station we could see the hotel,5 minutes walk max. To go into the centre on the Renfe was 3.50 euros RETURN !! and took ten minutes - just don't use the metro which takes about 40 minutes. You won't be disappointed!


    EVALUATION

    Round Indicators

    • january 20 2020
    • Business

    arminpar

    “Great service and wonderful hotel”


    Perfect hotel with great service, rooms and food. Would definitely recommend to anyone visiting Madrid. 10 minutes from central Madrid, very close to metro and taxi is very convenient. Received a picnic bag last day since I didn't have the time to eat before leaving for the airport. Thank you once again.


    EVALUATION

    Round Indicators

    • january 6 2020
    • roma
    • Family

    Eleonora M

    “Perfect for the family! Good position, excellent service”


    We are an italian family and we love Spain! Normally we chose a simple hotel in the centre of the city, but in this case we would like to stay in a Barcelo’ for the new years party with the junior club! All the services, food, room very clean, colourfull, and position next to station and metro of Chamartín and Bernabeu stadium, are perfect for the family


    EVALUATION

    Round Indicators

    • january 5 2020
    • Brisbane Region, Australia
    • Business

    CPhua7

    “Fanatastic service and attention to detail”


    I spent two weeks in Madrid for work and stayed at this hotel. It was both a memorable and pleasurable experience, due to the excellent service and facilities at the hotel. Both Sonia (from the restaurant) and Patricia (Guest Services Manager) went above and beyond their duties, and made me feel very much at home and helped meet my dietary requirements and ensured that my reservations for after work (shows and restaurants) were made as per my requirements and needs. They also provide loan instruments, record player and records, which is great if you relax with music. Thank you once again for making my stay in Madrid pleasurable.


    Barceló I, Manager at Barcelo Imagine, responded to this review
    Dear Mrs Phua, Thank you so very much for your kind words. It fills us with joy and satisfaction to start the day with such a warm review! One of our main aims is to become our guests’ home during their time in Madrid, no matter if for work or pleasure. We just want to make everyone feel unique and special, and we could not be happier to read it has been your case, especially if you stayed for so long. Be sure we will transmit your comments to our staff, specially to the ones mentioned. They put all their soul and their effort every day to assist all our guests with their most sincere smile, and comments like yours make all this work worth. Being the first musical hotel in the city, we pay tribute to the most important artists from the last decades and want to highlight the rhythm in every single corner. That is the reason why we also do offer that special services you describe, such as the Room for a Jam, where you can become a star and turn your room into a real concert. Thank you again for your words, we will be looking forward to welcoming you back very soon. Our kindest regards, The Management

    EVALUATION

    Round Indicators

    • january 2 2020
    • Couples

    Daniel B

    “Nice hotell”


    Only negative thing i can say is Maybe thin walls. We couldnt sleep because of The guests above US speaking loud and listening to loud music. Dont know If it was The walls or The guests. Otherwise a very good hotell that we could return to. Friendly straff, very Nice rooms, clean and comfort.


    Barceló I, Manager at Barcelo Imagine, responded to this review
    Dear Daniel, Thank you for sharing your recent experience among us. Regarding the issue mentioned, you need to inform the Front Desk department anytime if something happens during your stay that disturbs your rest or that could be better. We are here 24h to assist you and to try make you feel at home. We take you at your word and hope you return to Barceló Imagine very, very soon. Despite the fact commented, we are thrilled to read you found your room clean, comfortable and nice during your days in Madrid. Thank you as well for your words towards our staff – we truly put all our effort on creating unforgettable experiences, and to set up a special place to spend your days in the city. We will be looking forward to welcoming you soon. Best regards, The Management

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