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Barceló Hotel Gastronomy Costa Vasca
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Map and location

Avenida Pio Baroja, 15   20008 San Sebastián , País Vasco   España  


Places of Interest

23.1 km San Sebastián Airport

2.11 km San Sebastian Railway Station

22.6 km Bidasoa Fairgrounds

550 m Ondarreta beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Costa Vasca

4.0/5 Round Indicators
| 2691 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

41% Complete

1109

Very good

38% Complete

1033

Average

13% Complete

357

Poor

5% Complete

137

Very poor

2% Complete

55

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    Round Indicators
    tog1966 Milton Keynes, United Kingdom. 08/21/2019

    “Reasonable”

    A little out of the main old town area, a 1.2mile walk along the sea front which was very nice, but maybe not be in the winter. Very nice local area 5 min walk down hill to the left, bars cafes, restaurants. Rooms big and clean with modern decor. Reception looking tired, all staff professional and polite. Very nice outside pool area, and soon to have a spa , indoor pool etc.

    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
     Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Costa Vasca was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for highlighting our location a few minutes from the beach of Ondarreta and La Concha, it is this last beach that separates us from the historic center of the city, we are also very close to Matia Street, the main street in the old area. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    lisakillick Oxford, United Kingdom. 08/21/2019 Couples

    “Barcelo Costa Vasca”

    Great location, fabulous pool, comfortable rooms and a team of experienced professionals. The Hotel is within easy reach of Ondaretta beach. San Sebastian has so much to offer to the traveller and we shall certainly return

    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
     Dear Mrs. Lisa, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. We are glad to know that you enjoyed our privileged location a few minutes from the beach and our newly renovated pool, perfect for a swim in summer days. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    DaveRF81 Hale, United Kingdom. 08/20/2019 Family

    “Lovely hotel and good location.”

    We had a great stay here, helpful staff and very convenient. Location is good but do be aware the beach is a brisk 10 minute walk downhill which works out as a bit of a slog uphill! Great sized rooms, nice breakfast (kids aren’t free unfortunately) and nice decor. Parking is super handy as there isn’t a lot of on street. We would definitely stay here again.

    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
     Dear Dave, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also very happy to hear that you liked our b-likeat breakfast buffet. B-LikEat breakfasts represent healthy eating habits that have become a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We are located a few minutes from the beach of Ondarreta and La Concha, it is the emblematic walk of this last beach that separates us from the old town. We are glad to know that you liked both our location and the parking lots that the establishment has, one inside and one outside. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    Round Indicators
    1kiwi1976 San Pedro de Alcantara, Spain. 08/17/2019 Family

    “A little pricey ”

    We stayed 3 nights during a busy week and although the people were really nice, I thought that it was a bit expensive. We paid around 300 a night without breakfast and had booked a family room around 4 months in advance. The family room turned out to be a standard room with an extra bed shoved in, no balcony overlooking the back of the hotel. We were told to get the family room in the picture we should have gone superior. Breakfast is great but at €21 each it is really expensive considering we were eating dinner with drinks for around €90 in total. Location is ok, close to the beach but a distance from the old town. €9 in a taxi each way, 30 minute walk or you can take the car but parking around the old town ain’t cheap.

    Bcostavasca, Manager at Barcelo Costa Vasca, responded to this review
     Dear Guest, We would like to thank you for your preference in selecting our Barceló Costa Vasca hotel for your holidays in San Sebastian, as well as for taking the time to tell us about your recent experience among us. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. In addition, I am very sorry that the room you were allocated in, was did not exceed your expectations. I would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless, it is our goal to achieve maximum customer satisfaction, and for further occasions we recommend you contact directly with us to make sure we offer you the room category that suits your stay according to your needs. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience. Best Regards, Management Department Barcelo Costa Vasca

    Round Indicators
    Delpa74 Paris, France. 08/16/2019 Family

    “Not a 4 stars, overpriced and overrated ”

    Disappointing overpriced and overrated hotel. At the arrival there is no staff to help you with luggages neither available trolleys (basic for a 4 stars hotel). Downstairs parking is a 20 euros/day fee for a tiny, dark and smelly place. Swimming pool area is half of the one shown on their website due to a recent undergoing construction that was never triggered in any advice or info. Room family rate is 375 euros/night with breakfast only and if you want to play pool or soccer table, you need to ask for coins 2 euros each ... so cheap scale. Spa treatments (aromatherapy and hot stone massages) have been the most awful ones ever had. If you want to access to sauna you need to pay 12 euros/hour (!) and you need 1 additional euro for your looker. Ah ... a cap is mandatory to access to sauna/spa area and if you don’t have yours the price is another 2 euros. Lobby and bar are freezing areas with such a low aircond, while bar on the swimming pool side is not even facing the pool ... hence if you want to get a drink while your kids are swimming ... just forget about. No food is allowed in the swimming pool area ... really a 4 stars hotel cannot afford the staff to get orders and bring food on the swimming pool??? Room cleanliness is questionable, the wardrobe in the family room was ridiculously tiny even for 1 person. Got 3 consecutive days without replenishing bath tissues. Again ... basic details for a pricey 4 stars 1 km away from the closest beach. A part of the staff is helpful and kind but the other 50% is not. One positive note comes from the breakfast buffet, even if also here for 2-3 consecutive days some food (salmon, fresh yogurt) was suddenly out of stock. The second one is linked to three staff members (maitre, barman on swimming pool and lifeguard) who have been always very professional and kind. San Sebastien is an amazing place, Barcelo’ Costa Vasca unfortunately is just average and highly overpriced.

    Bcostavasca, Manager at Barcelo Costa Vasca, responded to this review
     Dear guest, Although we sincerely regret your disappointment with your stay at Barceló Costa Vasca Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experiences among us. First of all, we would like to apologise if we did not have the chance to help with your luggage upon arrival, during busy hours we also have two luggage trolleys and this is why we are very concerned to read your comment, as we do have the resources mentioned to our guest’s disposal. Furthermore, we are sorry that the extra services provided by the hotel were overpriced to your opinion. We study our competitive set prices in order to offer the best rates to our clients. Rest assure we have taken good note of your comments about the parking, spa treatments and accessories… In addition, we are surprise to read that you could not eat by the pool as we do have a pool bar open from 10:00 to 19:00 where our guests can order drinks or food non-stop. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best Regards, Management Department Barcelo Costa Vasca

    EVALUATION

    Round Indicators

    • august 21 2019
    • Milton Keynes, United Kingdom

    tog1966

    “Reasonable”


    A little out of the main old town area, a 1.2mile walk along the sea front which was very nice, but maybe not be in the winter. Very nice local area 5 min walk down hill to the left, bars cafes, restaurants. Rooms big and clean with modern decor. Reception looking tired, all staff professional and polite. Very nice outside pool area, and soon to have a spa , indoor pool etc.


    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
    Dear Guest, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Costa Vasca was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. Thank you for highlighting our location a few minutes from the beach of Ondarreta and La Concha, it is this last beach that separates us from the historic center of the city, we are also very close to Matia Street, the main street in the old area. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We hope to welcome you back to our hotel in the near future for yet another great stay. Best regards, Guest Experience Manager Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • august 21 2019
    • Oxford, United Kingdom
    • Couples

    lisakillick

    “Barcelo Costa Vasca”


    Great location, fabulous pool, comfortable rooms and a team of experienced professionals. The Hotel is within easy reach of Ondaretta beach. San Sebastian has so much to offer to the traveller and we shall certainly return


    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
    Dear Mrs. Lisa, First and foremost we would like to thank you for choosing our Barceló Costa Vasca hotel for your visit to San Sebastián and for recommending us to the travel community of Tripadvisor, this is undoubtedly the best reward for us all. It is wonderful that you received personalised service from our employees since this is one of our most important pillars. Your words confirm that we are doing things right and this motivates us to continue working hard. We are glad to know that you enjoyed our privileged location a few minutes from the beach and our newly renovated pool, perfect for a swim in summer days. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • august 20 2019
    • Hale, United Kingdom
    • Family

    DaveRF81

    “Lovely hotel and good location.”


    We had a great stay here, helpful staff and very convenient. Location is good but do be aware the beach is a brisk 10 minute walk downhill which works out as a bit of a slog uphill! Great sized rooms, nice breakfast (kids aren’t free unfortunately) and nice decor. Parking is super handy as there isn’t a lot of on street. We would definitely stay here again.


    -XperienceManager-, Guest Relations Manager at Barcelo Costa Vasca, responded to this review
    Dear Dave, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Costa Vasca hotel and we thank you for your kind recommendation to Tripadvisor’s readers . We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We are also very happy to hear that you liked our b-likeat breakfast buffet. B-LikEat breakfasts represent healthy eating habits that have become a better way to live and travel. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products. We are located a few minutes from the beach of Ondarreta and La Concha, it is the emblematic walk of this last beach that separates us from the old town. We are glad to know that you liked both our location and the parking lots that the establishment has, one inside and one outside. On behalf of our entire team, we greatly look forward to your return. Please do not hesitate to contact me directly if we can assist in making your return even more memorable. Best regards, Guest Experience Manager Barceló Costa Vasca

    EVALUATION

    Round Indicators

    • august 17 2019
    • San Pedro de Alcantara, Spain
    • Family

    1kiwi1976

    “A little pricey ”


    We stayed 3 nights during a busy week and although the people were really nice, I thought that it was a bit expensive. We paid around 300 a night without breakfast and had booked a family room around 4 months in advance. The family room turned out to be a standard room with an extra bed shoved in, no balcony overlooking the back of the hotel. We were told to get the family room in the picture we should have gone superior. Breakfast is great but at €21 each it is really expensive considering we were eating dinner with drinks for around €90 in total. Location is ok, close to the beach but a distance from the old town. €9 in a taxi each way, 30 minute walk or you can take the car but parking around the old town ain’t cheap.


    Bcostavasca, Manager at Barcelo Costa Vasca, responded to this review
    Dear Guest, We would like to thank you for your preference in selecting our Barceló Costa Vasca hotel for your holidays in San Sebastian, as well as for taking the time to tell us about your recent experience among us. Please rest assured we have taken good note of your remarks related to the prices and sincerely regret your dissatisfaction, mostly because we always strive to give the best value to our guests studying the prices in accordance with hotels of the same category in our area. In addition, I am very sorry that the room you were allocated in, was did not exceed your expectations. I would like to take the opportunity to explain that we always allocate our rooms in accordance with the room category reserved as they are decisive to the cost of your stay. Nevertheless, it is our goal to achieve maximum customer satisfaction, and for further occasions we recommend you contact directly with us to make sure we offer you the room category that suits your stay according to your needs. We hope this does not deter you from staying with us again and look forward to welcoming you back to our hotel in the near future for a more positive experience. Best Regards, Management Department Barcelo Costa Vasca

    EVALUATION

    Round Indicators

    • august 16 2019
    • Paris, France
    • Family

    Delpa74

    “Not a 4 stars, overpriced and overrated ”


    Disappointing overpriced and overrated hotel. At the arrival there is no staff to help you with luggages neither available trolleys (basic for a 4 stars hotel). Downstairs parking is a 20 euros/day fee for a tiny, dark and smelly place. Swimming pool area is half of the one shown on their website due to a recent undergoing construction that was never triggered in any advice or info. Room family rate is 375 euros/night with breakfast only and if you want to play pool or soccer table, you need to ask for coins 2 euros each ... so cheap scale. Spa treatments (aromatherapy and hot stone massages) have been the most awful ones ever had. If you want to access to sauna you need to pay 12 euros/hour (!) and you need 1 additional euro for your looker. Ah ... a cap is mandatory to access to sauna/spa area and if you don’t have yours the price is another 2 euros. Lobby and bar are freezing areas with such a low aircond, while bar on the swimming pool side is not even facing the pool ... hence if you want to get a drink while your kids are swimming ... just forget about. No food is allowed in the swimming pool area ... really a 4 stars hotel cannot afford the staff to get orders and bring food on the swimming pool??? Room cleanliness is questionable, the wardrobe in the family room was ridiculously tiny even for 1 person. Got 3 consecutive days without replenishing bath tissues. Again ... basic details for a pricey 4 stars 1 km away from the closest beach. A part of the staff is helpful and kind but the other 50% is not. One positive note comes from the breakfast buffet, even if also here for 2-3 consecutive days some food (salmon, fresh yogurt) was suddenly out of stock. The second one is linked to three staff members (maitre, barman on swimming pool and lifeguard) who have been always very professional and kind. San Sebastien is an amazing place, Barcelo’ Costa Vasca unfortunately is just average and highly overpriced.


    Bcostavasca, Manager at Barcelo Costa Vasca, responded to this review
    Dear guest, Although we sincerely regret your disappointment with your stay at Barceló Costa Vasca Hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately to enhance our future guests' experiences among us. First of all, we would like to apologise if we did not have the chance to help with your luggage upon arrival, during busy hours we also have two luggage trolleys and this is why we are very concerned to read your comment, as we do have the resources mentioned to our guest’s disposal. Furthermore, we are sorry that the extra services provided by the hotel were overpriced to your opinion. We study our competitive set prices in order to offer the best rates to our clients. Rest assure we have taken good note of your comments about the parking, spa treatments and accessories… In addition, we are surprise to read that you could not eat by the pool as we do have a pool bar open from 10:00 to 19:00 where our guests can order drinks or food non-stop. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best Regards, Management Department Barcelo Costa Vasca

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

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