1. General terms and conditions of booking
Terms and conditions of booking
Your booking will be guaranteed by your CREDIT CARD.
In the case of offers, promotions, special rates, non-refundable and restricted rates, from the time that the booking is made or from the time that restrictions are applied, a secure deposit may be charged using our POS, which will be subtracted from the final bill at the hotel. As an additional guarantee, your credit card details will be stored in a secure and confidential manner. Barceló Group is committed to keeping the information provided by the customer under the strictest confidence. If you have to pay part or all the booking cost at the hotel on arrival, we may require that you pay on the day of your arrival (check-in date).
If you wish to CHANGE OR CANCEL your booking, you must do so in advance before the original booking check-in date as specified in the particular conditions for the selected rate or offer. Otherwise the corresponding charges specified will be applied.
Once you have booked, please print YOUR BOOKING, which is proof of the services you have bought and the booking you have made. Retain this voucher and present it to the hotel reception upon arrival. In the event of not providing the voucher at the hotel, the hotel will not be responsible for any error regarding your booking, including the rate booked, number of guests and/or services booked. Note down the booking CONFIRMATION NUMBER, as you will need it to access the booking information if you wish to change, modify or cancel your booking.
Please remember that everyone (including children) who is going to stay in the hotel must have a PERSONAL IDENTIFICATION DOCUMENT, as well as official and current documents to verify:
- that the booking terms and conditions have been complied with, such as the age of children and the identity of the occupants of the room, as specified in the booking
- that the terms and conditions of any discounts applied to the booking are complied with
- that, if a prepayment was made, the guest is the credit/debit card holder
This document will be requested by the hotel reception upon arrival. In the event of failure to provide such proof or to meet any of the conditions stated above, the hotel reserves the right to charge you 100% of your stay even when prepayments have been made, and in addition to charge for the amounts previously discounted.
The BOOKING PAYMENT must be made in the hotel’s currency. The prices in other currencies shown in brackets just below the price in the hotel's currency, and featuring in the booking process and booking voucher, are merely informative prices and are subject to the variations in exchange rates of each day.
As a general rule, drinks are not included for half-board bookings (breakfast and dinner) and full-board bookings (breakfast, lunch and dinner). For the All Inclusive accommodation type, please note that the services included are detailed in the specific booking terms and conditions.
Prices including the word “from” are calculated for 2 people occupying one room. If the booking is made for a higher or lower number of guests per room the price may vary. Prices are only valid for individual bookings; they are not applicable to groups or special events.
All the rates shown include the taxes in force at the time of formalising the booking. However, after formalising the booking, any possible increase of indirect tax or fee applicable (such as, but not limited to, the VAT or IGIC), or any new applicable rate, tax or any type of contribution that the contracted services may imply, will be applied and therefore the rates shown may be increased by the legally corresponding amount.
If a customer wishes to make a complaint, they should speak to the reception of the hotel where the booking was made, or write to: Barceló Hotel Group, Customer Services Department, C/ Josep Rover Motta, nº 27, 07006 Palma (Balearic Islands – Spain). Further information at the help portal (https://barcelo.custhelp.com).
The customer’s personal information will be incorporated into automatic files that are owned by the Barceló Group with the aim of managing the booking and to offer them promotional information concerning products, services, offers and promotions relating to the tourist activity and any other activity linked to the customer’s conditions.
As the user, you expressly authorise Barceló to pass or exchange these details to societies of “Grupo de Empresas Barceló” (Barceló Companies Group) for the purposes of advertising campaigns, marketing, television studios, goods and services offers and, in general, for the contracting of other services which are analogous, complementary or related to its company purpose. In accordance with article 22 of the Law 34/2002 of 11 July of the Information Society Services and Electronic Commerce Act (LSSI), Barceló and its group of companies will communicate their intention to send you commercial communications by email or any other equivalent electronic means.
We understand that with this communication you this intention and give your consent to receiving any aforementioned information.
We would also like to inform you that you can exercise their right to access your data, rectify it, cancel and/or oppose its processing, in compliance with Organic Law 15/1999 of 13 December on personal data protection, by writing to the Data Security Protection Committee at the following address:
C/ José Rover Motta, 27. 07006, Palma de Mallorca. Spain