Since plans can change… Barceló Hotel Group important information – COVID-19
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Updated August 12, 2020
The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group. For this reason, we are closely complying with World Health Organization guidelines and the relevant authorities regarding any changes to the coronavirus (COVID-19) pandemic around the world.
Currently, the majority of our hotels are temporarily closed due to the COVID-19 pandemic situation. As the authorities of each country remove travel restrictions on their citizens, we will begin reopening hotels so we can welcome you once again. If, due to exceptional circumstances, we have to reopen any hotel later than planned, guests who have already booked will be relocated to a similar or superior category hotel in the same destination.
Given the exceptional circumstances, we would like to apologise for any inconvenience this health crisis may cause you or your loved ones and share with you the measures that we have adopted with regard to changing or cancelling a booking in order to offer our guests complete flexibility during these difficult times.
If your booking has been affected by COVID-19 and was subject to prior justification, the Barceló Hotel Group The changes have been completely flexible, offering 100% flexibility to postpone your booking up to 24 hours before your arrival for individual bookings with arrival date until December 31, 2020. You will have the option to change the date of your booking so that, when this has all passed, you can enjoy your stay sometime in the 12 months following the check-in date and of course still enjoy the best price guaranteed.
For any changes or to manage your booking, please contact our Call Centre by calling the customer service number in your country. We are currently receiving an unprecedented number of requests and we are trying to process them as quickly as possible. If you have requested a refund for your booking and we haven’t replied yet, we ask for your patience, as our team is managing an exceptionally high volume of requests at this time. We would like to thank you for your patience and understanding at this time.
If you have made your booking through an online agency or other travel agent, we recommend you contact the booking provider for information on their change policy.
We have launched a new concept called We Care About You. This project includes all the measures applied to establish a safe working environment for our employees and suppliers, while also offering an experience that meets the current needs of our guests without forgetting our main objective: making everyone feel safe and making sure guests enjoy their experience. If you would like to know more about this project, click here.
The use of masks is determined by the health authorities at all times. Currently, the general recommendations in Spain establish that the use of masks is compulsory for people over the age of 6, in outdoor areas and in public use areas.
It is also mandatory to use a mask on public, air, sea and rail transport, as well as in a private vehicle, if occupants are not of the same household.
The following general exceptions are established: people with disabilities or respiratory diseases, as well as practicing sports or consuming food and beverages.
These measures and exceptions may vary depending on the Autonomous Community. We recommend you verify the situation of each Community before your trip and always carry a mask with you in case it is necessary to use it during your stay.
Thank you for your trust in the Barceló Hotel Group. Our company has almost 90 years of experience and a guarantee of professionalism and reliability that allows us to reassure our customers at times like these. We are convinced that this will pass and we are doing all we can to be able to welcome you to our hotels once again when the situation is back to normal.