Our commitment: enjoy your stay with peace of mind
Offering the best experience for our guests has been our mission from the start of the company, almost 90 years ago. We take care of the health and well-being of our clients very seriously, so the safety and hygiene of our hotels have always been a priority and we are recognized in this field among the most demanding in the sector.
The current environment requires a strengthening of our protocols, which according to the latest recommendations given by experts and international institutions in terms of safety against viral-infectious diseases, including the COVID-19, we have adapted our prevention and hygiene processes to ensure the utmost safety and confidence of our guests, employees and collaborators at all our hotels. For your study and development, we have constituted a Technical Commission whose aim is for us to enjoy the return to the activity with maximum safety.
We have created the programme for this purpose We care about you which includes a sizing plan to ensure you enjoy your next stay at any of our hotels in complete tranquillity.
For us, you are the first!
Travel in maximum safety and tranquillity.
Hygiene and steriliser
Hardened cleaning protocols under the supervision of a new figure of hygienist responsible for guaranteeing complete hotel disinfection.
Specific audits will be carried out to verify new protocols before the hotel opens and the usual audits will be reinforced for regular verification by our partners:
In areas such as the swimming pool, lobby, buffet, meeting rooms and other congresses, there will be a new array of elements to guarantee safety measures. There shall also be safety measures for guests and employees.
Digitalisation of processes and information for contactless.
New food and drink protocols
Adapted gastronomic service with new concepts that guarantee the safety and well-being of our guests and employees: assisted buffet, new Grab concept & Go and boost the Room Service. Taking care of the gastronomy, taking care of local, healthy and ecological local products.
Training and awareness
Continuous awareness program for self-protection of employees and training on the new operative protocols against COVID-19 and other infectious-infectious diseases. These programmes will be reinforced by our expert team/hygiene collaborators’ modules.
Adapting the leisure and entertainment programmes as well as the facilities fitness and wellness to the new standards for safety and hygiene.
Meetings & Events
Adapting the facilities for meetings and events to the new safety and hygiene protocols, enhancing the digital experience.
It supports the communication of the rules, measurements and services adapted to each hotel in order to help and keep its customers informed.