Where would you like to go?
1 2

Due to COVID-19, we would like to remind you to check the health inspection regulations for travelling to Spain. More information

Our commitment: that you’ll enjoy your stay with peace of mind

We Care About You, Barceló Hotel Group’s concept of health and safety.

Our seal of health represents and guarantees all our experience and research in health, safety and hygiene, adapted to the new situation.

This programme introduces new protocols and strengthens measures to comply with WHO recommendations, from international bodies such as the WTTC (World Travel & Tourism Council) and government institutions at the level of each country where we operate.


Disinfecting footwear and baggage

Hand sanitising stations

Safe distance and directional signage

Check-in & digital out*

(*) In hotels with technology available

Secure protocol for assigning rooms

Room key on your mobile*

(*) In hotels with technology available

Digital communication

Express check-out

Deep keys to keys

Other areas

Reinforced cleaning and sterilising protocols,

A new figure: We Care About You Specialist, trained in the use of hospital cleaning products.

Air circulation and natural ventilation.

Strengthening of regular washing and sanitizing equipment.

Management of capacity in lifts.

Safe distance and directional signage.

Digital communication via Barceló APP and digital media.

Mask use compulsory.

Regular specific COVID-19 audits.

Gel stations.

Reinforcement of cleaning and sterilising protocols

Increased natural ventilation time.

Digital communication via Barceló APP.

Reduction of decorative elements.

Reduction of stationery and confectionery items

Reinforcement of cleaning and sterilising protocols

Sealed supplementary textiles (blanket, quilt)

Sealed TV and AC remotes.

À la carte mini bar service.

Set of exclusive cleaning material per room.

Complimentary disinfection of most commonly used surfaces and objects.

Use of hospital cleaning products.

Flexible cleaning service for safety: room, sheets and towels.

Cuisine service adapted to the guest and with additional security measures.

Hand sanitising stations

Signage to direct guests

The buffet service includes showcooking, individual presentation of food and a change of hangers every 15 minutes.

Additional partitioning and sneeze guards in all areas of the buffet.

Tongs changed every 15 minutes at the buffet

Compulsory to wear a mask at all times except at the table

Continuous supervision of measures.

Flexible service options: Room service, Grab & Go.

Control of room capacity.

Signage in check-in and check-out areas.

Seating protocol.

Contactless payment.

Room layout adapted to safety distances.

Table set-up adapted for safety purposes.

Individual paper tablecloth.

Individual paper napkin

QR code to access menus.

Signage in check-in and check-out areas.

Condiments in individual sachets.

Newly designed signage, according to regulations.

Adapted room layout.

Monitoring of directional flows in the entry and exit of guests attending other events.

Redistribution of seats, according to m2.

Scheduling of coffee break, lunch and dinner shifts.

Digital meeting experience via Barceló App: scheduling, information, streaming of meetings.

Gel stations.

Coffee break: single-format food.

Mask and gel at the disposal for guests in the function rooms and communal areas, upon request.

Signage for the management of capacity, flows, seating and safety distances.

Safety signage.

Elimination of waiting rooms.

Adapted set-up in rest areas, reception and booths.

Digital menu.

Gel stations.

List of treatments adapted to regulations for your safety

List of treatments adapted to regulations for your safety

Mask use compulsory.

Control of room capacity.

Optimisation of opening hours.

Directional signage for guests.

Supply of individual bag with towel, flip flops and cap.

Management of capacities and distances at the swimming pool.

Reinforcement of cleaning and sterilising protocols.

Compulsory use of a towel on the sun loungers.

Activity programmes adapted to regulations for safety.

Room capacity management.

Booking of activities via App.

Safety signage.

Spaces and equipment cleaned and disinfected between use.

Air circulation and natural ventilation.

Mask use compulsory.

Gel stations.

Management of capacity and booking via the Barceló app.

Disinfection of machines.

Towel and mask use compulsory.

Towel and mask use compulsory.

Gel stations.

We Care About You 65+

All the We Care About You measures, and also:


Personalised monitoring and attention by the hotel team.


Priority in assigning rooms with easy access and close to the hotel’s main services.



  • Healthy option available in the hotel restaurants
  • Priority assignment to tables with easy access and with better natural ventilation.

Priority room service requests


Priority assignment of sunloungers with easy access


Entertainment programme adapted to prioritise activities in outdoor areas, in small groups and to avoid exchanging items: Digital bingo, screen-based challenge contest, cooking workshops and much more.

Barceló Hotel Group important information – COVID-19

Find out the latest news about the situation in our hotels or how to manage your bookings during this time.

Get the best price with MyBarceló
Register or log into the booking process and get this fantastic price for members only.