Barceló Royal Beach Hotel Interiors

Barceló Royal Beach

Modern hotel in the heart of Sunny Beach, with an attractive set of swimming pools. Ideal for families or couples. AL Sunny Beach. Black Sea | 8240 Sofía, Bulgaria
+35 95 542 0400 +35 955420 411
Barceló Royal Beach 4 out of 5 based on 923 ratings. 923 user reviews.
Barceló Royal Beach reviewed by johnandeunice on . It's the best hotel in Sunny Beach This is our 2nd stay at the Royal Barcelo Beach and we have just booked again for the same time next year. If you want to relax in luxurious surroundings before you hit the strip then this is for... Rating: 5
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Barceló Royal Beach

AL Sunny Beach. Black Sea   8240 Sofía, Bulgaria  


Places of Interest

28.3 km Burgas Airport

8 km Nessebar Ethnographic Museum

156 km Cavarna Golf Course

82 km Ropotamo Reserve

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Barceló Royal Beach

4.0/5 Round Indicators
| 954 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

47% Complete

457

Very good

28% Complete

272

Average

12% Complete

115

Poor

6% Complete

66

Very poor

4% Complete

44

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    Mark T Sutton in Ashfield, United Kingdom. 06/26/2017 Couples

    “Royal Beach Barcelo 5* No way on earth.”

    My wife and myself have been to Sunny Beach 3 times now and the most recently was in June 2017 to the Royal Beach Barcelo. We booked this as it was a 5* for a little luxury but how wrong was we. On arrival you get met by a Porter who takes your bags but after that the customer service experience ends. We were taken to a room where we requested a pool view and yes we got one we could see at least 10 feet of it, the rest of the view was a rusty fire escape. The wardrobe would not open fully and every time you opened the door it scraped against the front door. The safe was positioned that you could only use it if you got on your hands and knees or you were a limbo dancer. The pillows were lumpy and drab, I have thrown better away at home. The cooker vent didn't look safe as it was not fitted correctly. There was dust in the room specifically on the lamp and the bedside table. My wife wrote her name in it the second week of the stay and we get a maid service daily. The grouting behind the taps in the bathroom could have been done by a 2 year old. We asked for towels on arrival as there were none and it took 3 days to get them. On arrival there was tomato ketchup on the balcony but thankfully the rain on the 4th day washed it off as the maid didn't. We noticed at breakfast if you were all inclusive you were well catered for but if you were bed and breakfast it was fend for yourself time. I have attached photos for your perusal but I would say this is a 3* at best. We have stopped in the Yunona before which is opposite this hotel and the service was fantastic.
    Round Indicators
    SimonB1967 Ipswich, United Kingdom. 06/25/2017

    “Great modern hotel”

    We stayed here from 17th to 24th June 2017. It was only a 30 minute transfer from Borgas airport to the hotel. The hotel itself is very modern, well maintained, clean and tidy. We had a fifth floor room with a balcony and a pool and sea view. The room was very modern, clean and well equipped, including a large smart TV. The bathroom was fabulous with a bath and separate shower. The staff were friendly and helpful, I particularly like the barman in sports bar who was a real character and provided very good service. The food was great with plenty of variety. I really liked the pizza's, there was also a carver, fish salad, cheeses, various dishes, good selection of desserts including ice-cream. We ate at the Ala Carte restaurant, which was outside near the pools. One visit is included with the all inclusive. I would recommend the rib eye steak. All in all a great hotel situated a short walk from the sandy beach. It wasn't too busy or noisy, we were always able to get a sun bed. Drinks included in the all inclusive are marked in the drinks menu with AI which consist of local spirits, beers, wine, cocktails and soft drinks. Like the Pina Colada's and the gin and tonic but there are plenty of drinks to choose from and the measures are very generous.
    Round Indicators
    Stefan Dimov P 06/21/2017 Couples

    “Lovely!”

    I don't understand people going on holiday and spending it complaining about the weather and the sand... me and my family had another great holiday at Bulgaria in our favourite hotel! Thanks to all the staff for the excellent services, tasty food and room cleaning. Can't wait to return!

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear Stefan Dimov P, Thank you for the great feedback on your recent holiday experience at our Barcelo Royal Beach. The guest satisfaction is our number one goal and there is nothing better than achieving that. We are happy our hotel and staff were able to meet all your needs during your stay and we are looking forward to welcoming you again in near future! Kind regards, The team of Barcelo Royal Beach

    Round Indicators
    PeterheedGlennyboy Peterheed. 06/21/2017 Couples

    “Perfect Location”

    Location is spot-on . Some lovely little Café Bars all around the hotel . We were Self Catering, so they all received our custom . The Eagle was the best closest which had su per friendly ser vice , Tony is an absolute Gentleman. The Red Lion , contrary to reports is actually very good !. The food is spot-on, and the drink is about average price's , so nothing to worry about . The Jupiter is good , but understaffed at night . One night we got ushered in by the Doorman , just to be ignored by all the waiters . Needless to say, we went elsewhere. But we did have 2 very good lunches there . The KFC is spotless , but the portions are very small , & price wise , about the same as the U.K. The Red Lion & KFC , can both be reached thru keycarded gates from the Pool. I found service & drinks at the pool bar to be both perfect , but never used any of their other bars , as there are so many lovely bars on the beach , which are very cheap . The beach bars are nice , but nothing impressive in daytime, but at night , some of them are stunning , and not busy . The hotel itself has a lot of excellent security measures, like entry to your Block from the pool side or Premium Mall side is all accessed only via your room key ." Timesaver ....... You don't need to take the card out your wallet for it to work , just touch wallet/purse against the touch , and hey presto !. Shame I only discovered this with 4 days left of my holiday. Housekeeping is the only thing that this hotel is needing to urgently address! . We had our room "visited" most times we requested a "clean". Fresh towels were virtually always provided , oh and a bog roll , but nothing else. The bed's were never made up , and we never got a change of sheets until we requested it at reception. We assumed we would have got a change after at least our first week, but no !, day#8 , no !, day#9 , no ! By day #10 we needed a change .They were embarrassed, and it got sorted pronto . Reception are brilliant. Overall I would highly recommend this place . You can't hear a peep from any of the nightlife,which is within a few minutes walk, and with your patio doors closed , not a sound from the pool either . Peacefully and relaxing. The Air con in the apartment is really good , with separate outlets for the bedroom & the lounge. The fridge is super cold !. We were on the 4th Floor , and in an apartment with a big Living room. Never had to wait more than 15 seconds for a lift , as there are 2 side by side . There's a small shop between blocks E & F for bits & bob's like Water , Crisps , Beer etc , and I think the prices are similar to the bigger shops . Brilliant selection of Ice Creams , which don't get a chance to melt as it seconds to the lift.

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear PeterheedGlennyboy, Thank you so much for the lovely details that you have provided about our central but quite location, our spacious units, and the service at our outdoor Bistro. We appreciate your nice comments about our Reception and we could like to apologize for any inconvenience caused by the chambermaid in charge. The cleaning standards of Barcelo Royal Beach are strictly maintained on a daily basis and the situation that you have described is totally unacceptable. Please do not hesitate to share with us any additional details as our team strives to reach all your expectations. We do hope that you will visit us in future and we assure you that the highest standards of Barcelo Royal Beach will be observed so you could enjoy a wonderful summer vacation! Best regards, The team of Barcelo Royal Beach

    Round Indicators
    KHLondon London. 06/20/2017 Couples

    “Hmm could be much better”

    Having just returned from a week at the Barcelo Royal Beach I will hopefully give a honest review. We picked this Hotel as we have stayed at several Barceló hotels. The Room-Very large overlooking the pool, bathroom had a large bath and separate shower. Plenty of hot water and large towels, Room had sofa and two twin beds, but housekeeping lets the room & hotel down, beds not made properly if at all, only on one day was our bedding pulled up other than that not touched. bedding not changed, supplies i.e. Loo Roll not replaced (my tip take your own), dirty glasses not removed from the room. Nice TV in room but very few English channels (I know you don’t come away to watch TV but sometimes nice to have on when you are getting ready for the evening) Food - I have to say that the food was very nice if a bit repetitive, could be a bit warmer but plenty of choice, lovely salads and the deserts although not too much choice were very nice and plenty of fresh fruit. What lets the restaurant down was the service it was diabolical, tables were not cleared, and if you sat at an empty table you had to wait ages and I mean ages for someone to bring cutlery and napkins, and as for a drink .... again you had to wait ages for a drink, but the wine was very palatable but we were never offered a refill (bearing in mind we were All Inclusive). I think the service suffers as the hotel is not fully AI on several occasions we were handed a bill for our drinks. We didn’t eat at the ala carte so can’t comment in that. More staff needed !!! The Pools – all looked fine plenty of sunbeds with toppers etc., wasn’t too keen on all the seagulls which were around the pool and liked swimming in them, on evening we counted 20 enjoying their evening swim, nor sure how healthy this is, but also don’t really know how the hotel can resolve. Entertainment team worked had to get people involved but seemed to struggle, music round pool not to loud. The Bars – The pool bar very miserable staff hard to get a drink only realised cocktails were available on the last day. The Sports Bar where the evening entertainment takes place was a bit like a dungeon with numerous TVs showing sport (obviously) not really comfortable to sit in, this needs to be much improved. The Lobby bar was ok and I would particularly like to mention Gabriella as she is such an asset to this hotel and worked so hard. Cocktails not available at this Bar (They should be) Late checks out are available on request only if available which is different to the answer I received when I asked the question before we left, I expect to pay for this and after almost begging we were allowed to keep our room until 7pm at a costs of 100 lev (approx. £45 which was what I expected to pay) we could have had the room until 11pm at cost of 180 lev, as we were not being picked up until midnight this was crucial to us. Please bear this in mind of you have a late departure. This could be a really good hotel but needs to concentrate on improving housekeeping standards and service levels. As for Sunny Beach its self it is what it is and people seem to love it we were indifferent and would probably not go back

    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
     Dear KHLondon, We first would like to thank you for choosing Barcelo Royal Beach for your holidays in Sunny Beach. Our team sincerely appreciates your positive comments about our rooms and the food variety. We are truly concerned to read your remarks on the cleaning service, mostly because your comments do not reflect the high standard of service we strive to ensure for our guests. Nevertheless please accept our apologies and rest assured that your review will be shared with our Housekeeping Manager for information and further revision. In relation to the restaurant service, we feel sorry for any inconvenience you may have suffered. We will take into consideration your constructive comments as our aim is to pay attention to each piece of advice. Please note that we have opened a second Buffet restaurant in order to meet the needs of our guests. We are really sorry if we have misled you with the details provided prior to your stay with not entering into the details that in case of higher occupancy the late check-in could not be available at all times. Still, as you have experienced by yourself our Reception team is trying hard to find a solution in such situations. We hope that you will visit the hotels of Barcelo again in near future. Please feel always welcome to Barcelo Royal Beach! Yours Sincerely, The team of Barcelo Royal Beach

    EVALUATION

    Round Indicators

    • june 26 2017
    • Sutton in Ashfield, United Kingdom
    • Couples

    Mark T

    “Royal Beach Barcelo 5* No way on earth.”


    My wife and myself have been to Sunny Beach 3 times now and the most recently was in June 2017 to the Royal Beach Barcelo. We booked this as it was a 5* for a little luxury but how wrong was we. On arrival you get met by a Porter who takes your bags but after that the customer service experience ends. We were taken to a room where we requested a pool view and yes we got one we could see at least 10 feet of it, the rest of the view was a rusty fire escape. The wardrobe would not open fully and every time you opened the door it scraped against the front door. The safe was positioned that you could only use it if you got on your hands and knees or you were a limbo dancer. The pillows were lumpy and drab, I have thrown better away at home. The cooker vent didn't look safe as it was not fitted correctly. There was dust in the room specifically on the lamp and the bedside table. My wife wrote her name in it the second week of the stay and we get a maid service daily. The grouting behind the taps in the bathroom could have been done by a 2 year old. We asked for towels on arrival as there were none and it took 3 days to get them. On arrival there was tomato ketchup on the balcony but thankfully the rain on the 4th day washed it off as the maid didn't. We noticed at breakfast if you were all inclusive you were well catered for but if you were bed and breakfast it was fend for yourself time. I have attached photos for your perusal but I would say this is a 3* at best. We have stopped in the Yunona before which is opposite this hotel and the service was fantastic.


    EVALUATION

    Round Indicators

    • june 25 2017
    • Ipswich, United Kingdom

    SimonB1967

    “Great modern hotel”


    We stayed here from 17th to 24th June 2017. It was only a 30 minute transfer from Borgas airport to the hotel. The hotel itself is very modern, well maintained, clean and tidy. We had a fifth floor room with a balcony and a pool and sea view. The room was very modern, clean and well equipped, including a large smart TV. The bathroom was fabulous with a bath and separate shower. The staff were friendly and helpful, I particularly like the barman in sports bar who was a real character and provided very good service. The food was great with plenty of variety. I really liked the pizza's, there was also a carver, fish salad, cheeses, various dishes, good selection of desserts including ice-cream. We ate at the Ala Carte restaurant, which was outside near the pools. One visit is included with the all inclusive. I would recommend the rib eye steak. All in all a great hotel situated a short walk from the sandy beach. It wasn't too busy or noisy, we were always able to get a sun bed. Drinks included in the all inclusive are marked in the drinks menu with AI which consist of local spirits, beers, wine, cocktails and soft drinks. Like the Pina Colada's and the gin and tonic but there are plenty of drinks to choose from and the measures are very generous.


    EVALUATION

    Round Indicators

    • june 21 2017
    • Couples

    Stefan Dimov P

    “Lovely!”


    I don't understand people going on holiday and spending it complaining about the weather and the sand... me and my family had another great holiday at Bulgaria in our favourite hotel! Thanks to all the staff for the excellent services, tasty food and room cleaning. Can't wait to return!


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear Stefan Dimov P, Thank you for the great feedback on your recent holiday experience at our Barcelo Royal Beach. The guest satisfaction is our number one goal and there is nothing better than achieving that. We are happy our hotel and staff were able to meet all your needs during your stay and we are looking forward to welcoming you again in near future! Kind regards, The team of Barcelo Royal Beach

    EVALUATION

    Round Indicators

    • june 21 2017
    • Peterheed
    • Couples

    PeterheedGlennyboy

    “Perfect Location”


    Location is spot-on . Some lovely little Café Bars all around the hotel . We were Self Catering, so they all received our custom . The Eagle was the best closest which had su per friendly ser vice , Tony is an absolute Gentleman. The Red Lion , contrary to reports is actually very good !. The food is spot-on, and the drink is about average price's , so nothing to worry about . The Jupiter is good , but understaffed at night . One night we got ushered in by the Doorman , just to be ignored by all the waiters . Needless to say, we went elsewhere. But we did have 2 very good lunches there . The KFC is spotless , but the portions are very small , & price wise , about the same as the U.K. The Red Lion & KFC , can both be reached thru keycarded gates from the Pool. I found service & drinks at the pool bar to be both perfect , but never used any of their other bars , as there are so many lovely bars on the beach , which are very cheap . The beach bars are nice , but nothing impressive in daytime, but at night , some of them are stunning , and not busy . The hotel itself has a lot of excellent security measures, like entry to your Block from the pool side or Premium Mall side is all accessed only via your room key ." Timesaver ....... You don't need to take the card out your wallet for it to work , just touch wallet/purse against the touch , and hey presto !. Shame I only discovered this with 4 days left of my holiday. Housekeeping is the only thing that this hotel is needing to urgently address! . We had our room "visited" most times we requested a "clean". Fresh towels were virtually always provided , oh and a bog roll , but nothing else. The bed's were never made up , and we never got a change of sheets until we requested it at reception. We assumed we would have got a change after at least our first week, but no !, day#8 , no !, day#9 , no ! By day #10 we needed a change .They were embarrassed, and it got sorted pronto . Reception are brilliant. Overall I would highly recommend this place . You can't hear a peep from any of the nightlife,which is within a few minutes walk, and with your patio doors closed , not a sound from the pool either . Peacefully and relaxing. The Air con in the apartment is really good , with separate outlets for the bedroom & the lounge. The fridge is super cold !. We were on the 4th Floor , and in an apartment with a big Living room. Never had to wait more than 15 seconds for a lift , as there are 2 side by side . There's a small shop between blocks E & F for bits & bob's like Water , Crisps , Beer etc , and I think the prices are similar to the bigger shops . Brilliant selection of Ice Creams , which don't get a chance to melt as it seconds to the lift.


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear PeterheedGlennyboy, Thank you so much for the lovely details that you have provided about our central but quite location, our spacious units, and the service at our outdoor Bistro. We appreciate your nice comments about our Reception and we could like to apologize for any inconvenience caused by the chambermaid in charge. The cleaning standards of Barcelo Royal Beach are strictly maintained on a daily basis and the situation that you have described is totally unacceptable. Please do not hesitate to share with us any additional details as our team strives to reach all your expectations. We do hope that you will visit us in future and we assure you that the highest standards of Barcelo Royal Beach will be observed so you could enjoy a wonderful summer vacation! Best regards, The team of Barcelo Royal Beach

    EVALUATION

    Round Indicators

    • june 20 2017
    • London
    • Couples

    KHLondon

    “Hmm could be much better”


    Having just returned from a week at the Barcelo Royal Beach I will hopefully give a honest review. We picked this Hotel as we have stayed at several Barceló hotels. The Room-Very large overlooking the pool, bathroom had a large bath and separate shower. Plenty of hot water and large towels, Room had sofa and two twin beds, but housekeeping lets the room & hotel down, beds not made properly if at all, only on one day was our bedding pulled up other than that not touched. bedding not changed, supplies i.e. Loo Roll not replaced (my tip take your own), dirty glasses not removed from the room. Nice TV in room but very few English channels (I know you don’t come away to watch TV but sometimes nice to have on when you are getting ready for the evening) Food - I have to say that the food was very nice if a bit repetitive, could be a bit warmer but plenty of choice, lovely salads and the deserts although not too much choice were very nice and plenty of fresh fruit. What lets the restaurant down was the service it was diabolical, tables were not cleared, and if you sat at an empty table you had to wait ages and I mean ages for someone to bring cutlery and napkins, and as for a drink .... again you had to wait ages for a drink, but the wine was very palatable but we were never offered a refill (bearing in mind we were All Inclusive). I think the service suffers as the hotel is not fully AI on several occasions we were handed a bill for our drinks. We didn’t eat at the ala carte so can’t comment in that. More staff needed !!! The Pools – all looked fine plenty of sunbeds with toppers etc., wasn’t too keen on all the seagulls which were around the pool and liked swimming in them, on evening we counted 20 enjoying their evening swim, nor sure how healthy this is, but also don’t really know how the hotel can resolve. Entertainment team worked had to get people involved but seemed to struggle, music round pool not to loud. The Bars – The pool bar very miserable staff hard to get a drink only realised cocktails were available on the last day. The Sports Bar where the evening entertainment takes place was a bit like a dungeon with numerous TVs showing sport (obviously) not really comfortable to sit in, this needs to be much improved. The Lobby bar was ok and I would particularly like to mention Gabriella as she is such an asset to this hotel and worked so hard. Cocktails not available at this Bar (They should be) Late checks out are available on request only if available which is different to the answer I received when I asked the question before we left, I expect to pay for this and after almost begging we were allowed to keep our room until 7pm at a costs of 100 lev (approx. £45 which was what I expected to pay) we could have had the room until 11pm at cost of 180 lev, as we were not being picked up until midnight this was crucial to us. Please bear this in mind of you have a late departure. This could be a really good hotel but needs to concentrate on improving housekeeping standards and service levels. As for Sunny Beach its self it is what it is and people seem to love it we were indifferent and would probably not go back


    BarceloPremium, PAGM at Barcelo Royal Beach, responded to this review
    Dear KHLondon, We first would like to thank you for choosing Barcelo Royal Beach for your holidays in Sunny Beach. Our team sincerely appreciates your positive comments about our rooms and the food variety. We are truly concerned to read your remarks on the cleaning service, mostly because your comments do not reflect the high standard of service we strive to ensure for our guests. Nevertheless please accept our apologies and rest assured that your review will be shared with our Housekeeping Manager for information and further revision. In relation to the restaurant service, we feel sorry for any inconvenience you may have suffered. We will take into consideration your constructive comments as our aim is to pay attention to each piece of advice. Please note that we have opened a second Buffet restaurant in order to meet the needs of our guests. We are really sorry if we have misled you with the details provided prior to your stay with not entering into the details that in case of higher occupancy the late check-in could not be available at all times. Still, as you have experienced by yourself our Reception team is trying hard to find a solution in such situations. We hope that you will visit the hotels of Barcelo again in near future. Please feel always welcome to Barcelo Royal Beach! Yours Sincerely, The team of Barcelo Royal Beach

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