Barceló Old Town Praha Hotel Room Service

Barceló Old Town Praha

Texto: 40339 Hotel offering excellent value for money due to its strategic location in Prague and its recent refurbishment. CL Celetná 29/288 | 110 00 | Praga || República Checa
+420 222 337111 +420 222 337777
Barceló Old Town Praha Texto: 40339 4.5 out of 5 based on 1732 ratings. 1732 user reviews.
Barceló Old Town Praha reviewed by Nick M on . Nearly a perfect Experience I stayed there for a weekend trip to Prague. I had a suite which was very spacious and nice. One negative point to mention is, that the toilet is in the hallway and not as the rest of the bathroom... Rating: 4
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Barceló Old Town Praha

CL Celetná 29/288   110 00   Praga     República Checa  


Places of Interest

16.5 km Václav Havel Airport Prague 

1.9 km Trade Fair Palace

10 minutes National Theatre

15 Min. Prague and Hradcany Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Old Town Praha

4.5/5 Round Indicators
| 1736 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

66% Complete

1151

Very good

26% Complete

455

Average

4% Complete

74

Poor

2% Complete

35

Very poor

1% Complete

21

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    Round Indicators
    Nick M Berlin, Germany. 02/11/2018 Solo travel

    “Nearly a perfect Experience”

    I stayed there for a weekend trip to Prague. I had a suite which was very spacious and nice. One negative point to mention is, that the toilet is in the hallway and not as the rest of the bathroom next to the bedroom. That is a not perfect when you lie in bed and to get there you have to cross all the livingroom. The bed is a nice king size and verry comfortable to sleep in (after you got rid off all the pillows on the bed) The breakfast is simple with not that many choices especialy for bread, but what they have tasted good. One big negative point I have to mention is, that when I asked if it is possible to stay in the room a bit longer, despite the fact I am member of their loyalty program is that they would charge me extra! I never had that in any hotels of Barcelo I stayed in.

    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
     Dear Nick, We would like to thank you for sharing your impressions of Barceló Old Town Praha Hotel in Trip Advisor website. In one hand, we are glad to see you could enjoy the comfort of our beds. In the other hand, the fact of finding the toilet located at the entrance, away from the bathroom, is a standard in many houses in this country so as visitors may use it respecting the owner’s privacy; however, in some other room categories, the toilet is placed in the same bathroom facilities. We would kindly ask you to ask for a room with the toilet inside the bathroom in future visits to our hotel. Thanks once again for your attention. We hope we can welcome you soon in the future. Kindest regards, Mario Muñoz-Rodríguez Management

    Round Indicators
    helgacurtis London, United Kingdom. 01/29/2018 Business

    “Fire regulation breach”

    Fire regulation breach. We stayed in room 205 between 23-26 November 2017. On arrival I checked the fire escape route as I always do since the Grenfell Tower fire, where sixty people died due to the lack of usable fire exists. The fire exit belonging to our room was blocked off with disused furniture and other flammable objects. I notified the front desk staff immediately, but my complaint wasn’t taken seriously. The attached picture was taken 2 days after my complaint, at the end of our stay, showing the obstacles still uncleared. I notified the local Council in Prague I and the Fire Marshall. After the recent fire in the Eurostars David Hotel, I will press the issue again.

    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
     Dear guest, Thank you for sharing a review of Barceló Old Town Praha. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, your comment after 2 months is surprising us due to we contacted you through email by the time we recieved your pictures saying that that furniture had been removed and was here only because a punctual event that was taking place in that moment in our Hotel. As you could see we also attached you pictures. We totally understand your concerns about fire evacuation system and to follow this procedures is a must within Barceló Hotel Group. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely, Alejandro Martín General Manager

    Round Indicators
    SLOU77 Athens, Greece. 01/18/2018 Business

    “Good hotel.Perfect location”

    It is shuttled in the old city of Prague. It is a renovated old building. I didn't taste breakfast. They could have a better bed and pillows. They upgrade me to suite for free. You can even hear the old clock from the room!

    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
     Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Old Town Hotel and are delighted to read that we were able to match your holiday expectations. We also take note of your comments about pillows and pass them into our Quality Department due to despite is not a common complain we will consider it for future improvements. Thank you for the wonderful description of your suite room, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Alejandro Martín Director

    Round Indicators
    01/11/2018 Couples

    “Great location, standard 4* room”

    Lovely location in the middle of everything in Prague (Old Town Square, shopping areas...). The rooms are standard 4* rooms, quite modern and clean style which is a nice contrast to the old building the hotel is in. However, I missed a little more “personality”...
    Round Indicators
    Arina O 01/10/2018 Family

    “New Year's Eve in Prague”

    Booked a junior suite deluxe for my parents in this hotel. The location is very central and it's just few minutes by walk to Old town square and Republic square, where are also a big shopping centers : Palladium and Kotva. The room was clean and had all necessary facilities.Also, there is a nice view Wi-fi was free and fast, ironng facilities are available under request. There is no available shoes and bathrobes, but it is possible to purchase it for 8 EUR per person. Minibar has a variety of choice. Housekeeping services were good, just that they did not replenish all the things like coffee but that was not a big problem. Reception staff is very friendly and gives all the necessary information. We also enjoyed the new year's eve dinner which was in the restaurant of the hotel and the food was very delicious. I want to thank all the staff for their hospitality and would definitely recommend this hotel. :-)

    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
     Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Alejandro Martín General Manager

    EVALUATION

    Round Indicators

    • february 11 2018
    • Berlin, Germany
    • Solo travel

    Nick M

    “Nearly a perfect Experience”


    I stayed there for a weekend trip to Prague. I had a suite which was very spacious and nice. One negative point to mention is, that the toilet is in the hallway and not as the rest of the bathroom next to the bedroom. That is a not perfect when you lie in bed and to get there you have to cross all the livingroom. The bed is a nice king size and verry comfortable to sleep in (after you got rid off all the pillows on the bed) The breakfast is simple with not that many choices especialy for bread, but what they have tasted good. One big negative point I have to mention is, that when I asked if it is possible to stay in the room a bit longer, despite the fact I am member of their loyalty program is that they would charge me extra! I never had that in any hotels of Barcelo I stayed in.


    Barcelo_OldTown, General Manager at Barcelo Old Town Praha, responded to this review
    Dear Nick, We would like to thank you for sharing your impressions of Barceló Old Town Praha Hotel in Trip Advisor website. In one hand, we are glad to see you could enjoy the comfort of our beds. In the other hand, the fact of finding the toilet located at the entrance, away from the bathroom, is a standard in many houses in this country so as visitors may use it respecting the owner’s privacy; however, in some other room categories, the toilet is placed in the same bathroom facilities. We would kindly ask you to ask for a room with the toilet inside the bathroom in future visits to our hotel. Thanks once again for your attention. We hope we can welcome you soon in the future. Kindest regards, Mario Muñoz-Rodríguez Management

    EVALUATION

    Round Indicators

    • january 29 2018
    • London, United Kingdom
    • Business

    helgacurtis

    “Fire regulation breach”


    Fire regulation breach. We stayed in room 205 between 23-26 November 2017. On arrival I checked the fire escape route as I always do since the Grenfell Tower fire, where sixty people died due to the lack of usable fire exists. The fire exit belonging to our room was blocked off with disused furniture and other flammable objects. I notified the front desk staff immediately, but my complaint wasn’t taken seriously. The attached picture was taken 2 days after my complaint, at the end of our stay, showing the obstacles still uncleared. I notified the local Council in Prague I and the Fire Marshall. After the recent fire in the Eurostars David Hotel, I will press the issue again.


    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
    Dear guest, Thank you for sharing a review of Barceló Old Town Praha. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. On the other hand, your comment after 2 months is surprising us due to we contacted you through email by the time we recieved your pictures saying that that furniture had been removed and was here only because a punctual event that was taking place in that moment in our Hotel. As you could see we also attached you pictures. We totally understand your concerns about fire evacuation system and to follow this procedures is a must within Barceló Hotel Group. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Sincerely, Alejandro Martín General Manager

    EVALUATION

    Round Indicators

    • january 18 2018
    • Athens, Greece
    • Business

    SLOU77

    “Good hotel.Perfect location”


    It is shuttled in the old city of Prague. It is a renovated old building. I didn't taste breakfast. They could have a better bed and pillows. They upgrade me to suite for free. You can even hear the old clock from the room!


    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
    Dear guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló Old Town Hotel and are delighted to read that we were able to match your holiday expectations. We also take note of your comments about pillows and pass them into our Quality Department due to despite is not a common complain we will consider it for future improvements. Thank you for the wonderful description of your suite room, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Alejandro Martín Director

    EVALUATION

    Round Indicators

    • january 11 2018
    • Couples

    “Great location, standard 4* room”


    Lovely location in the middle of everything in Prague (Old Town Square, shopping areas...). The rooms are standard 4* rooms, quite modern and clean style which is a nice contrast to the old building the hotel is in. However, I missed a little more “personality”...


    EVALUATION

    Round Indicators

    • january 10 2018
    • Family

    Arina O

    “New Year's Eve in Prague”


    Booked a junior suite deluxe for my parents in this hotel. The location is very central and it's just few minutes by walk to Old town square and Republic square, where are also a big shopping centers : Palladium and Kotva. The room was clean and had all necessary facilities.Also, there is a nice view Wi-fi was free and fast, ironng facilities are available under request. There is no available shoes and bathrobes, but it is possible to purchase it for 8 EUR per person. Minibar has a variety of choice. Housekeeping services were good, just that they did not replenish all the things like coffee but that was not a big problem. Reception staff is very friendly and gives all the necessary information. We also enjoyed the new year's eve dinner which was in the restaurant of the hotel and the food was very delicious. I want to thank all the staff for their hospitality and would definitely recommend this hotel. :-)


    Barcelo_OldTown, Director General at Barcelo Old Town Praha, responded to this review
    Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Last but not least, thorough cleaning being an absolute must for Barceló we thank you for highlighting the cleanliness of our hotel; we strive to give total confidence in this area, being fully aware that this is basic for a comfortable holiday expérience in any hotel. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, Alejandro Martín General Manager

    Barceló Old Town Praha Hotel Surroundings

    Charming city hotel occupying a majestic 17th century building

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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