Family Club at Barceló Bávaro Palace Deluxe Hotel Pool

Family Club at Barceló Bávaro Palace

Texto: 37096 Luxury family rooms and completely exclusive service at the Bávaro Palace hotel. Carretera Bávaro, Km. 1 | 23301 Bávaro, Higuey | PO Box 3177
+1 809 227 2356 +1 809 6867723
Family Club at Barceló Bávaro Palace Texto: 37096 4 out of 5 based on 91 ratings. 91 user reviews.
Family Club at Barceló Bávaro Palace reviewed by Bigb0007 on . Worst service and rooms on earth! This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to... Rating: 1
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Family Club at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 Bávaro, Higuey   PO Box 3177  


Places of Interest

18 km Punta Cana International Airport

350 m The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Family Club at Barceló Bávaro Palace

4.0/5 Round Indicators
| 95 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

49% Complete

47

Very good

28% Complete

27

Average

9% Complete

9

Poor

6% Complete

6

Very poor

6% Complete

6

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    Round Indicators
    Dany V 04/12/2017 Family

    “Excelent”

    The best hotel in bavaro punta cana for a familly trip i been there several time and i also had been in about 6 others best resolt like the hard rock but barcellonis so convinien for every needs everything is close and they have the best food viariety of all .

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, Thanks for having chosen us as your holiday destination and for letting us know your experience in our property. We really appreciated your feedback which is received with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. We are glad to know that you feel attendant while stayed with us, this certainly reflect the overall service that we are recognized for. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you again. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    T0maszL Brooklyn, New York. 04/10/2017 Family

    “1st time in my life...”

    I stayed at this resort beginning of April 2017. Just came back. Resort is a quick 20 min drive from Punta Cana airport. The check in was busy around 3pm a little wait but not bad. I stayed at the family club room near Barcy . This is an honest review based on my experience etc I read the previous reviews prior and was worried about not going here but I'm very happy that my kids had fun. Some advice.. People say the hotel rooms are smoking or smell of smoke. Not true i didn't smell nothing Yes no free WiFi you pay for WiFi in lobby for days needed. Give you code and yoj connect after payment.Can't tell you if choppy or stable. I used my roaming cellphone I bought roaming plan from my cellphone provider paid 10 dollars for 24 hrs from time of activation and worked fine just to text and make calls to usa. Browsing very slow so forget about that unless your phone says 4g. Connection was h or h plus overall If you want 4g you need to go out of room and try to catch it but it's spotty and in certain areas. Buffet was good a lot of choices. Restaurant good choices like steakhouse hibachi Mexican restaurants but need reservation which is free to make and the restaurant are free to eat. No alcohol at buffet and in restaurants only wine which you pay unless you want cheap house wine which is free. Upon arrival make a reservation to try these types of restaurants but mysteriously it's hard to find something for 6pm or 7pm. Don't know why the restaurants aren't packed and saw plenty of empty tables but they were trying to give us dinner after 8 9pm. Need to talk with them and arrange something maybe someone will cancel a reservation. Buffet open 7am to 11pm Restaurants open 6pm to 11pm casual attire long pants nice shoes etc Sports bar open 24 hr Casino free WiFi until 4pm and casino open 24 hrs Bowling and pool table center free Barcy Play area open from morning until 12am can leave your kids there and come with them to play. Did some excursions that I recommend such as diving in ocean para sailing and atv riding outside the resort . Depending where your room is nice walk to all locations pool buffet etc under 10 min. Car tram goes in different locations on property from adults only to family club beach etc . Multiple stop. Runs 8am to 2am Disco club next to casino under same roof dance drink from 10pm to 3am entry free 18 and over . Check out was around 8am for me needed to take airport transfer at 830 so checkout was quick. Infinity pool located in spa roof area pay 25 usa dollars per person for per day. All spa fees extra. Plenty of gift shops in area below lobby area. Don't have cash or credit on you charge the fee of your expense to your room and then pay for it when you check out of room Check in 3pm but our room was available at 130 so that was a plus. Check out 12pm Would come back again or try Barcelo hotels somewhere else in Mexico etc Stay tuned

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, Thanks for having chosen again Barceló Bávaro Palace and for taking the time to write us on this page, we are so lucky to have the opportunity to receive your comments, we really appreciate your positive feedback. It is a pleasure to know that you could enjoy our facilities, room and services were of your liking. All our hard working staff does his best effort to offer our valued guests the most beautiful experience in our little Caribbean Paradise. In the same way, we lament that our internet service were not to your liking, we are taking your comments into consideration fro improvement. We are grateful that you recommended us and you return to our facilities to offer you the most memorable vacations. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    Bigb0007 Toronto, Canada. 03/06/2017

    “Worst service and rooms on earth!”

    This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to switch to a new room. I will never be returning here ever again. What ever you do please don't come here. The service is better anywhere else but not here. Management treats you like a 1 star hotel. But as you can see my bracelet is premium. This is the worst service ever and I just can't believe Barcelo resorts is treating Canadians like this. BTW all rooms are smoking rooms.

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, It is a pleasure to receive such positive comments as a frequent guest like you. These motivate us as a team to improve every day the quality of service we offer in order to achieve the total satisfaction of our guests and if we can exceed their expectations, anticipating their wishes. We are deeply sorry for your dissatisfaction with the room occupied during your last visit to our property. We can assure you that this was never our intention, we are deeply sorry with uncomfortable situation during your stay with us; please allow us to comment you that this situation corresponds to an isolated occurrence which it is not representative of our overall service. We hope we have the possibility to welcome you again in our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    Cathy B 01/17/2017 Family

    “Paradise !”

    Beautiful spotless grounds, excellent food in all the restaurants, very friendly staff. We relaxed by the pool. Hot and Thirsty ? - Jump in the very large pool and swim up to the bar. Played golf, on-site casino, scuba diving, evening entertainment. Walk along the beach. Resort also had lots for kids of all ages to do. I would go back in a heart beat !!!

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, Thanks for having chosen us as your holiday destination. Thanks for your kind comments about our resort, it is a pleasure for us to letting us know that you have a wonderful vacation in our property, thank you for highlighting our grounds, gastronomy in all our different restaurant, our facilities and entertainment, we are glad to know that were of your liking. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    Round Indicators
    Mendy29 01/03/2017 Family

    “Excellent place to escape from the reality of daily life!”

    Excellent place to escape from reality of daily life. A perfect place to unwind all your worries and be captive of this piece of paradise on earth. Great facilities, staff committed to please even the most demanding taste. Poor WIFI, restricted and very expensive.

    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
     Dear Guest, Thanks for having chosen us as your holiday destinations. It’s a pleasure. Thank you so much, I really appreciate that you contact us to let us know that you had a delightful holiday with us. There is no biggest reward for us than know that you are now safe back home and that you had a wonderful time during your stay in our property. I would like to take this opportunity to tell you that we really appreciate your preference. We hope that your experience with us stays as a special memory and that come many more visits. Here we have a big team that each day do their best for offer our guests the quality of service they deserved, for us always rewards us with your preference. Regards, Javier Cordero Gilsanz, General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • april 12 2017
    • Family

    Dany V

    “Excelent”


    The best hotel in bavaro punta cana for a familly trip i been there several time and i also had been in about 6 others best resolt like the hard rock but barcellonis so convinien for every needs everything is close and they have the best food viariety of all .


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, Thanks for having chosen us as your holiday destination and for letting us know your experience in our property. We really appreciated your feedback which is received with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. We are glad to know that you feel attendant while stayed with us, this certainly reflect the overall service that we are recognized for. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you again. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • april 10 2017
    • Brooklyn, New York
    • Family

    T0maszL

    “1st time in my life...”


    I stayed at this resort beginning of April 2017. Just came back. Resort is a quick 20 min drive from Punta Cana airport. The check in was busy around 3pm a little wait but not bad. I stayed at the family club room near Barcy . This is an honest review based on my experience etc I read the previous reviews prior and was worried about not going here but I'm very happy that my kids had fun. Some advice.. People say the hotel rooms are smoking or smell of smoke. Not true i didn't smell nothing Yes no free WiFi you pay for WiFi in lobby for days needed. Give you code and yoj connect after payment.Can't tell you if choppy or stable. I used my roaming cellphone I bought roaming plan from my cellphone provider paid 10 dollars for 24 hrs from time of activation and worked fine just to text and make calls to usa. Browsing very slow so forget about that unless your phone says 4g. Connection was h or h plus overall If you want 4g you need to go out of room and try to catch it but it's spotty and in certain areas. Buffet was good a lot of choices. Restaurant good choices like steakhouse hibachi Mexican restaurants but need reservation which is free to make and the restaurant are free to eat. No alcohol at buffet and in restaurants only wine which you pay unless you want cheap house wine which is free. Upon arrival make a reservation to try these types of restaurants but mysteriously it's hard to find something for 6pm or 7pm. Don't know why the restaurants aren't packed and saw plenty of empty tables but they were trying to give us dinner after 8 9pm. Need to talk with them and arrange something maybe someone will cancel a reservation. Buffet open 7am to 11pm Restaurants open 6pm to 11pm casual attire long pants nice shoes etc Sports bar open 24 hr Casino free WiFi until 4pm and casino open 24 hrs Bowling and pool table center free Barcy Play area open from morning until 12am can leave your kids there and come with them to play. Did some excursions that I recommend such as diving in ocean para sailing and atv riding outside the resort . Depending where your room is nice walk to all locations pool buffet etc under 10 min. Car tram goes in different locations on property from adults only to family club beach etc . Multiple stop. Runs 8am to 2am Disco club next to casino under same roof dance drink from 10pm to 3am entry free 18 and over . Check out was around 8am for me needed to take airport transfer at 830 so checkout was quick. Infinity pool located in spa roof area pay 25 usa dollars per person for per day. All spa fees extra. Plenty of gift shops in area below lobby area. Don't have cash or credit on you charge the fee of your expense to your room and then pay for it when you check out of room Check in 3pm but our room was available at 130 so that was a plus. Check out 12pm Would come back again or try Barcelo hotels somewhere else in Mexico etc Stay tuned


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, Thanks for having chosen again Barceló Bávaro Palace and for taking the time to write us on this page, we are so lucky to have the opportunity to receive your comments, we really appreciate your positive feedback. It is a pleasure to know that you could enjoy our facilities, room and services were of your liking. All our hard working staff does his best effort to offer our valued guests the most beautiful experience in our little Caribbean Paradise. In the same way, we lament that our internet service were not to your liking, we are taking your comments into consideration fro improvement. We are grateful that you recommended us and you return to our facilities to offer you the most memorable vacations. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • march 6 2017
    • Toronto, Canada

    Bigb0007

    “Worst service and rooms on earth!”


    This place is not what it used to be. They ruined my vacation and we only just getting started. I asked for premium and they said they are over booked. Why do such a horrible thing. I had to beg to switch to a new room. I will never be returning here ever again. What ever you do please don't come here. The service is better anywhere else but not here. Management treats you like a 1 star hotel. But as you can see my bracelet is premium. This is the worst service ever and I just can't believe Barcelo resorts is treating Canadians like this. BTW all rooms are smoking rooms.


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, It is a pleasure to receive such positive comments as a frequent guest like you. These motivate us as a team to improve every day the quality of service we offer in order to achieve the total satisfaction of our guests and if we can exceed their expectations, anticipating their wishes. We are deeply sorry for your dissatisfaction with the room occupied during your last visit to our property. We can assure you that this was never our intention, we are deeply sorry with uncomfortable situation during your stay with us; please allow us to comment you that this situation corresponds to an isolated occurrence which it is not representative of our overall service. We hope we have the possibility to welcome you again in our resort. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • january 17 2017
    • Family

    Cathy B

    “Paradise !”


    Beautiful spotless grounds, excellent food in all the restaurants, very friendly staff. We relaxed by the pool. Hot and Thirsty ? - Jump in the very large pool and swim up to the bar. Played golf, on-site casino, scuba diving, evening entertainment. Walk along the beach. Resort also had lots for kids of all ages to do. I would go back in a heart beat !!!


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, Thanks for having chosen us as your holiday destination. Thanks for your kind comments about our resort, it is a pleasure for us to letting us know that you have a wonderful vacation in our property, thank you for highlighting our grounds, gastronomy in all our different restaurant, our facilities and entertainment, we are glad to know that were of your liking. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • january 3 2017
    • Family

    Mendy29

    “Excellent place to escape from the reality of daily life!”


    Excellent place to escape from reality of daily life. A perfect place to unwind all your worries and be captive of this piece of paradise on earth. Great facilities, staff committed to please even the most demanding taste. Poor WIFI, restricted and very expensive.


    Javier C, Director General at Family Club at Barcelo Bavaro Palace Deluxe, responded to this review
    Dear Guest, Thanks for having chosen us as your holiday destinations. It’s a pleasure. Thank you so much, I really appreciate that you contact us to let us know that you had a delightful holiday with us. There is no biggest reward for us than know that you are now safe back home and that you had a wonderful time during your stay in our property. I would like to take this opportunity to tell you that we really appreciate your preference. We hope that your experience with us stays as a special memory and that come many more visits. Here we have a big team that each day do their best for offer our guests the quality of service they deserved, for us always rewards us with your preference. Regards, Javier Cordero Gilsanz, General Manager at Barceló Bávaro Palace.

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