Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe

Premium Level at Barceló Bávaro Palace

Texto: 5050 An exclusive spot on Bávaro Beach that offers guests luxury, comfort and elegance. Carretera Bávaro, Km. 1 | 23301 Bávaro, Higuey | PO Box 3177
+1 809 227 2356 +1 809 6867723
Premium Level at Barceló Bávaro Palace Texto: 5050 4 out of 5 based on 201 ratings. 201 user reviews.
Premium Level at Barceló Bávaro Palace reviewed by jawsgolf on . Our 18th time! Great as usual! I can't understand some of the negative reviews of this resort? The place is fantastic, and the beach is outstanding. This time my daughter and family stayed at the resort for a... Rating: 5
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Premium Level at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 Bávaro, Higuey   PO Box 3177  


Places of Interest

17.8 km Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Bávaro Palace

4.0/5 Round Indicators
| 207 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

56% Complete

117

Very good

19% Complete

41

Average

14% Complete

30

Poor

2% Complete

6

Very poor

6% Complete

13

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    Round Indicators
    Sharon S 05/16/2017 Friends getaway

    “Jr suite room ”

    Loved this resort and the staff are all friendly. Food is great . Pools are the best so many to choose from ... huge swim up bar . Huge arena for the shows . Casino and night club are a decent size .love the jacuzzi on the balcony. Been here 4x .
    Round Indicators
    victor p Bronx, New York. 05/05/2017 Family

    “wanderfull place”

    excelent food ,drinks,beds and a lot of fun to enjoy it . you can have muisc live and show every night .you can make reservations for restaurant .l visited the japanese and seafood and meat very good . so l recomend and l will be back again soon. minibar nice.the bar tender in beach the best remy peralta and jose cordero excelent job thank you guys.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you for share your impression in the TripAdvisor your positive experience in our little Caribbean paradise.We is very happy that you enjoyed your stay in our hotel and that you spent a wonderful vacation. We feel grateful for your comment about our resort. It’s a pleasure to know that you had a delightful stay thanks to the kindness of our coworkers Mr. Remy Peralta and Jose Cordero, please be assured that we will pass your comments to them. Our highest priority is to make our guests' stay the most beautiful and memorable of all. Thank you for your comments and suggestions will work to achieve maximum satisfaction of our guests; we hope to see you on your next vacation!! Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    jawsgolf Georgetown, Canada. 04/24/2017 Couples

    “Our 18th time!”

    Great as usual! I can't understand some of the negative reviews of this resort? The place is fantastic, and the beach is outstanding. This time my daughter and family stayed at the resort for a week - at the family section. They had a great time as well. The service is OK and should improved, but overall the resort is beautiful with many things to keep us occupied. My wife and I were a little more occupied than normal with our grandsons, and a little more tired. Plus my daughter and son-in-law knocked off our complimentary champagne while we were having lunch and the little buggers were at the kids resort. We gave them the key to our room. What you do for family! We hope to return next year! Bye the way, we constantly meet people who have been to this resort many more times than us, I guess they must share our love of this place!

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Bavaro Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for letting us know that you enjoyed your stay with us, we hope to have the opportunity to welcome you for the 19th time again to our property, on a next visit at Punta Cana to have the opportunity to continue providing the most memorable vacation. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    KimberlySav Glastonbury, Connecticut. 04/17/2017 Family

    “Not family friendly”

    For the amount of money we were spending, we really didn't think this hotel was worth it. The room seemed dark and outdated. We had lights out, the t.v.'s didn't always work, the bathroom had mold on the ceiling and the shower overflowed one day. And we were at the "premium" level. We did our best to call maintenance and have things fixed but because we don't speak fluent Spanish, we couldn't communicate our problems. The resort was not family friendly at all. I don't really think this is the fault of the resort necessarily but instead the type of clientele they attract. Whether we were in our room or down at the beach, the people were loud, crude, and obnoxious. In the room next to ours we seemed to have the frat boys who would go out onto the patio with their music blaring, drinking, smoking and screaming swears. The beach was the exact same thing. I've got two kids. I don't need them listening to the f-word every two seconds. I don't need people blowing their cigarette or cigar smoke in our face. I don't need to listen to their music either. Ever hear of headphones? What makes people think that the whole beach wants to listen to their music? We found ourselves keeping the patio doors closed or moving our beach chairs. But really, is that what I'm paying for? We were looking to relax for a week on the beach. It was not relaxing at all. The beach is beautiful. But like I said, you need to put up with the people on the beach. Some of the rooms looked nice, but ours was not. We tried changing rooms but there was nothing else available. The food was very foreign to us as they seem to cater to a much more global clientele. So we had trouble finding things to eat. Don't expect the hamburgers to be made of beef. The buffet gets boring when it's the only place to eat for breakfast and lunch and the menu items never change. Luckily we were at the premium level so at least dinner was at a sit down restaurant every night. Service was hit or miss. There were some wonderful people who worked very hard and were very friendly. But then we also encountered people who seemed very unhappy to be working there and didn't want to be bothered with you. The language barrier was a lot harder than I expected it to be. There were so many employees that spoke no English at all. I know I can't expect everyone to speak my language but it just made it challenging for us. And that takes away from the experience. This resort is great if you are looking to party and get drunk every day and night. If you want to unwind and spend some quality time with your kids, this is not the place for you.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We have read with concerned your comments because contrary to what we wish, we could not meet your expectations and provide you a memorable stay. Please, accept our sincere apologies for the situations that affected you while vacationing with us. We lament the maintenance inconveniences you encountered in your room; this certainly does not reflect the overall service that we are recognized for, we can assure you that we will be giving the matters the proper attention and corrective measures are going to be taken in order to avoid these situations from reoccurring. In another hand we are sorry for not been able to provide a satisfactory vacation memorable due to inappropriate behavior that showed some guests staying at the hotel; we extend our sincerest apologies for the inconvenience encountered during your stay. Please be knowledge we do not encourage or promote such as groups that disturbs the enjoyment and relaxation of customers. Concerning the language barrier, your perception for a lack of English from some of our staff members is very concerning for us, because we are continuously giving English courses to our Employees, since we know the importance of languages knowledge in the Tourism Industry and at Barceló Hotels & Resorts our main goal is the total satisfaction of all our guests. Please be assured that we will never cease in our efforts to achieve the total satisfaction of our guests. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service Cordially, Javier Cordero Gilsanz, General Manager at Barceló Bavaro Palace.

    Round Indicators
    Darlene O St. Thomas. 04/10/2017 Family

    “Premium is the way to go but check-in and pool areas are not so "Premium!"”

    We just stayed here for a week and absolutely loved it. The trip was amazing - from the transport to the stay to the transport back to the airport. The people are lovely and the resort is spectacular. Food was excellent and service was beyond expectations. We found two things challenging - the hour long check in and no chairs at the pool. It seems like you would have the packets ready instead of having to pull one form, print one form, dig in the drawer for the wifi code, pull keys, sign another document, etc. Took about an hour and when we went back to the premium area for the booze and great snacks, we could hear other guests that were checking in had the same annoyance. The second thing is that there were hardly any chairs available at the pools. There are many pools, too. But, apparently guests go out early to save chairs. According to the pool concierge, there is nothing that can be done. SO, we would go to the pool at 11 and there would be a lot of open chairs but they had towels on them that meant that they were saved by guests earlier. One lady said that she saved 10 chairs about 5am that morning. She wasn't a premium guest either. So, we had to go to the beach where there is a lot of chairs. But, it seems like there should be no saving seats, or premium seating or a pool for premium guests only. We brought this to the attention of the pool concierge but she said there was nothing that she could do. So, that would be nice if there were more chairs or some sort of chair saving rules. Seems odd to say but we would have really liked to enjoy the pools and services at the pool.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you very much for having chosen as your holiday destination. We are glad that we were able to provide you a delightful stay and that you enjoyed our beach, our facilities; we strive to provide an excellent service and offer our guests the most memorable vacations, so we are glad of having achieved our goal! We regret to read that apparently we have not been able to ensure our own hotel policy, which prohibits the booking of chairs, was respected during your visit. Your opinion will not go unnoticed and we are pleased to inform you that, with immediate effect we will remind customers of the ban on our hotel reservation of unused chairs near the beach and pools. We are deeply sorry for this dissatisfaction during your visit to our property. I can assure you that this was never our intention, We hope welcome you and your family once again to our little paradise. We remain at your disposal. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • may 16 2017
    • Friends getaway

    Sharon S

    “Jr suite room ”


    Loved this resort and the staff are all friendly. Food is great . Pools are the best so many to choose from ... huge swim up bar . Huge arena for the shows . Casino and night club are a decent size .love the jacuzzi on the balcony. Been here 4x .


    EVALUATION

    Round Indicators

    • may 5 2017
    • Bronx, New York
    • Family

    victor p

    “wanderfull place”


    excelent food ,drinks,beds and a lot of fun to enjoy it . you can have muisc live and show every night .you can make reservations for restaurant .l visited the japanese and seafood and meat very good . so l recomend and l will be back again soon. minibar nice.the bar tender in beach the best remy peralta and jose cordero excelent job thank you guys.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you for share your impression in the TripAdvisor your positive experience in our little Caribbean paradise.We is very happy that you enjoyed your stay in our hotel and that you spent a wonderful vacation. We feel grateful for your comment about our resort. It’s a pleasure to know that you had a delightful stay thanks to the kindness of our coworkers Mr. Remy Peralta and Jose Cordero, please be assured that we will pass your comments to them. Our highest priority is to make our guests' stay the most beautiful and memorable of all. Thank you for your comments and suggestions will work to achieve maximum satisfaction of our guests; we hope to see you on your next vacation!! Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • april 24 2017
    • Georgetown, Canada
    • Couples

    jawsgolf

    “Our 18th time!”


    Great as usual! I can't understand some of the negative reviews of this resort? The place is fantastic, and the beach is outstanding. This time my daughter and family stayed at the resort for a week - at the family section. They had a great time as well. The service is OK and should improved, but overall the resort is beautiful with many things to keep us occupied. My wife and I were a little more occupied than normal with our grandsons, and a little more tired. Plus my daughter and son-in-law knocked off our complimentary champagne while we were having lunch and the little buggers were at the kids resort. We gave them the key to our room. What you do for family! We hope to return next year! Bye the way, we constantly meet people who have been to this resort many more times than us, I guess they must share our love of this place!


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, First of all we would like to express our sincerest gratitude for your trust and loyalty to Barceló Hotels & Resorts for your holidays and for choosing our Barceló Bavaro Palace hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. Thank you for letting us know that you enjoyed your stay with us, we hope to have the opportunity to welcome you for the 19th time again to our property, on a next visit at Punta Cana to have the opportunity to continue providing the most memorable vacation. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • april 17 2017
    • Glastonbury, Connecticut
    • Family

    KimberlySav

    “Not family friendly”


    For the amount of money we were spending, we really didn't think this hotel was worth it. The room seemed dark and outdated. We had lights out, the t.v.'s didn't always work, the bathroom had mold on the ceiling and the shower overflowed one day. And we were at the "premium" level. We did our best to call maintenance and have things fixed but because we don't speak fluent Spanish, we couldn't communicate our problems. The resort was not family friendly at all. I don't really think this is the fault of the resort necessarily but instead the type of clientele they attract. Whether we were in our room or down at the beach, the people were loud, crude, and obnoxious. In the room next to ours we seemed to have the frat boys who would go out onto the patio with their music blaring, drinking, smoking and screaming swears. The beach was the exact same thing. I've got two kids. I don't need them listening to the f-word every two seconds. I don't need people blowing their cigarette or cigar smoke in our face. I don't need to listen to their music either. Ever hear of headphones? What makes people think that the whole beach wants to listen to their music? We found ourselves keeping the patio doors closed or moving our beach chairs. But really, is that what I'm paying for? We were looking to relax for a week on the beach. It was not relaxing at all. The beach is beautiful. But like I said, you need to put up with the people on the beach. Some of the rooms looked nice, but ours was not. We tried changing rooms but there was nothing else available. The food was very foreign to us as they seem to cater to a much more global clientele. So we had trouble finding things to eat. Don't expect the hamburgers to be made of beef. The buffet gets boring when it's the only place to eat for breakfast and lunch and the menu items never change. Luckily we were at the premium level so at least dinner was at a sit down restaurant every night. Service was hit or miss. There were some wonderful people who worked very hard and were very friendly. But then we also encountered people who seemed very unhappy to be working there and didn't want to be bothered with you. The language barrier was a lot harder than I expected it to be. There were so many employees that spoke no English at all. I know I can't expect everyone to speak my language but it just made it challenging for us. And that takes away from the experience. This resort is great if you are looking to party and get drunk every day and night. If you want to unwind and spend some quality time with your kids, this is not the place for you.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. We have read with concerned your comments because contrary to what we wish, we could not meet your expectations and provide you a memorable stay. Please, accept our sincere apologies for the situations that affected you while vacationing with us. We lament the maintenance inconveniences you encountered in your room; this certainly does not reflect the overall service that we are recognized for, we can assure you that we will be giving the matters the proper attention and corrective measures are going to be taken in order to avoid these situations from reoccurring. In another hand we are sorry for not been able to provide a satisfactory vacation memorable due to inappropriate behavior that showed some guests staying at the hotel; we extend our sincerest apologies for the inconvenience encountered during your stay. Please be knowledge we do not encourage or promote such as groups that disturbs the enjoyment and relaxation of customers. Concerning the language barrier, your perception for a lack of English from some of our staff members is very concerning for us, because we are continuously giving English courses to our Employees, since we know the importance of languages knowledge in the Tourism Industry and at Barceló Hotels & Resorts our main goal is the total satisfaction of all our guests. Please be assured that we will never cease in our efforts to achieve the total satisfaction of our guests. We hope you might consider returning to the hotel in the future. There is nothing that makes us feel better than to have the opportunity to welcome you and demonstrate you our commitment to excellent service Cordially, Javier Cordero Gilsanz, General Manager at Barceló Bavaro Palace.

    EVALUATION

    Round Indicators

    • april 10 2017
    • St. Thomas
    • Family

    Darlene O

    “Premium is the way to go but check-in and pool areas are not so "Premium!"”


    We just stayed here for a week and absolutely loved it. The trip was amazing - from the transport to the stay to the transport back to the airport. The people are lovely and the resort is spectacular. Food was excellent and service was beyond expectations. We found two things challenging - the hour long check in and no chairs at the pool. It seems like you would have the packets ready instead of having to pull one form, print one form, dig in the drawer for the wifi code, pull keys, sign another document, etc. Took about an hour and when we went back to the premium area for the booze and great snacks, we could hear other guests that were checking in had the same annoyance. The second thing is that there were hardly any chairs available at the pools. There are many pools, too. But, apparently guests go out early to save chairs. According to the pool concierge, there is nothing that can be done. SO, we would go to the pool at 11 and there would be a lot of open chairs but they had towels on them that meant that they were saved by guests earlier. One lady said that she saved 10 chairs about 5am that morning. She wasn't a premium guest either. So, we had to go to the beach where there is a lot of chairs. But, it seems like there should be no saving seats, or premium seating or a pool for premium guests only. We brought this to the attention of the pool concierge but she said there was nothing that she could do. So, that would be nice if there were more chairs or some sort of chair saving rules. Seems odd to say but we would have really liked to enjoy the pools and services at the pool.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you very much for having chosen as your holiday destination. We are glad that we were able to provide you a delightful stay and that you enjoyed our beach, our facilities; we strive to provide an excellent service and offer our guests the most memorable vacations, so we are glad of having achieved our goal! We regret to read that apparently we have not been able to ensure our own hotel policy, which prohibits the booking of chairs, was respected during your visit. Your opinion will not go unnoticed and we are pleased to inform you that, with immediate effect we will remind customers of the ban on our hotel reservation of unused chairs near the beach and pools. We are deeply sorry for this dissatisfaction during your visit to our property. I can assure you that this was never our intention, We hope welcome you and your family once again to our little paradise. We remain at your disposal. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

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