Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe

Premium Level at Barceló Bávaro Palace

Texto: 5050 An exclusive spot on Bávaro Beach that offers guests luxury, comfort and elegance. Carretera Bávaro, Km. 1 | 23301 Bávaro, Higuey | PO Box 3177
+1 809 227 2356 +1 809 6867723
Premium Level at Barceló Bávaro Palace Texto: 5050 4 out of 5 based on 240 ratings. 240 user reviews.
Premium Level at Barceló Bávaro Palace reviewed by Vicki K on . Awesome Resort This resort is Beautiful! It is huge with 11 restaurants. The rooms are large and at the premium level the balconies have a jacuzzi. The pools are large with built-in jacuzzis and fountains. We... Rating: 5
map

Premium Level at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 Bávaro, Higuey   PO Box 3177  


Places of Interest

17.8 km Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Premium Level at Barceló Bávaro Palace

4.0/5 Round Indicators
| 244 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

58% Complete

143

Very good

20% Complete

49

Average

12% Complete

30

Poor

3% Complete

8

Very poor

5% Complete

14

Filter by

Sort by

    Round Indicators
    David G Indianapolis, Indiana, United States. 11/10/2017 Couples

    “NIce value but some issues, particularly wiht the casino”

    Pros: Great location, terrific beach, and excellent bartenders that seem to care about customer service Cons: Many staff are English-challenged, and communication is sometimes a problem; food and food options are plentiful, but quality is average. Do not expect gourmet dining. Rooms are a bit tired, and expect to hear every noise above quiet conversation through the walls and doors. I was VERY disappointed with the casino's approach to improving it's profit margins. When I cashed out the first time, I was owed $167.50. The cashier spread $167 in front of me, expecting me to take it and walk away. I didn't care too much about the missing $.50, and let it go. The second time, I gave them chips at slot receipts for $80.75. Same thing happened: they offered me $80, expecting to keep the $.75. This time, I asked about my $75 and why they weren't paying me what thy owed me. The two cashiers looked at each other, siad some words in Spanish, and then gave me the $.75. They were unpleasant throughout the process, acting like they were being inconvenienced and that they were doing me a favor. The third and final time I came back, again with an amoutn due that included an amount less than $1, they shorted me and I had to ask for it. Again, dirty looks prevailed. I never went back. These events happened over two days with different cashier staff working, so it is clear to me that the cashiers are instructed to attempt to extract this small amount of money from their guests. While it's only a small amount, I speaks to the integrity of the casino. It they are blatantly attempting to steal small amounts, who's to say what else might be going on? I took my business to the Hard Rock..
    Round Indicators
    NRaquel Apopka, Florida. 11/08/2017 Family

    “Excellent”

    This property is huge, we used their train to go around and visit, but were very pleased that the beach was within walking range. The room was comfortable and spacious. Very good mattress. What I didn't like is that the toilet is separated only by a frosted glass door that didn't reach the ceiling. The lack of privacy made it uncomfortable for me because any sound could be heard in the rest of the room. I would prefer a full size door that gives more privacy. We had a view to the garden, and far, we could see a little of the beach. We tried several restaurants and loved the food, I don't recall the names, but we went to the Italian, Mexican, Steakhouse and the Greek restaurants. When we went to the buffet I encountered some difficulty because being vegetarian, I could not find a description of what was in the food. For instance, "stuffed peppers" but it did not say stuffed with what. There was also a "Chick Pea salad" , but when I tried it had some kind of meat. Sometimes the servers were just servers and didn't know when I asked, so they had to go in the back to ask and it would take some time. The beach was very nice, warm water, and calm, no waves, but had areas with a lot of sea weed in the bottom. You had to select where to walk. I went to the spa once to have a pedicure. Not impressed with the service compared to the US. I was very concerned about the instruments and equipment, unsure if they were sterilized. The attendant didn't wear gloves.
    Round Indicators
    Vicki K Oak Ridge. 10/16/2017 Couples

    “Awesome Resort”

    This resort is Beautiful! It is huge with 11 restaurants. The rooms are large and at the premium level the balconies have a jacuzzi. The pools are large with built-in jacuzzis and fountains. We ate in 3 of the specialty restaurants; the Steak house, the seafood restaurant and the French restaurant. All were excellent. The beef here was the best we have ever had in the islands. The only picky items are the tv selections were poor and inconsistent, at least the english stations, and the shower, where the shampoo leaked out and was always empty. The golf course is adequate, but don't be fooled by the "free" greens fees, the cart fee is $50 per person.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you for share your positive experience on TripAdvisor. We are glad to know that you and your family had a delightful stay with us. It was very pleasant to know that you enjoyed our services, facilities and our Gran Teatro Bavaro was to your liking. It is really nice for us to hear that we meet your expectations and that you recommend us as ideal place to enjoy a family vacation. We are glad of your comments regarding the performance of our staff since our commitment is to our guests’ satisfaction as our top priority. We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    rosastna Santo Domingo, Dominican Republic. 10/15/2017 Family

    “Excellent Family Resort”

    I'm Dominican and I've been to Barceló countless times since I was little, and I was very glad to see that Barceló keeps getting better over the years. The staff at reception was very nice and helpful. Check-in was quick and we got our room on time. The staff suggested we made reservations for the à la carte restaurants, so we took a look at the menus and picked the restaurants straight away. Rooms and facilities: We got a family suite and we loved it. We had a partial view of the ocean and a partial view of the garden. We had 2 bathrooms, 2 double beds on one side and 1 king size bed on the other, a jacuzzi and a mini bar with beer, champagne and rum. The beds and pillows were comfy, the room temperature was easily manageable and overall a good comfy room that was cleaned daily. Overall, the facilities at this hotel look very clean and new and we loved that. Pools and beach: We were 3 adults and 2 children. We loved the fact that there is a little bit of everything for everyone. The kids loved the kid's pool over at the Family Deluxe section and the pool with the Pirate ship. The latter was very nice and chill and it's perfect if you don't want to be at the main pool which is normally more crowded since that's where all the fun activities are happening (If you're not Premium you have to pay to enter this section). The beach is, of course, very beautiful and clean. It's a relatively shallow beach so it won't be an issue if you or your kids can't swim . There are watersports and lots of chairs! so if you don't see empty chairs at first sight just walk a little towards the left (as if you were going to the Adults only area) and i'm sure you won't have a problem finding beach chairs. Food and drinks: I honestly wasn't expecting a lot food-wise. There is room for improvement in this area, but it did surprise me positively. The buffets looked good overall, the decorations and the presentation of the food was good. Flavor was good. The variety was ok, but it has room for improvement. During breakfast for example, there should be more choices for those that are lactose intolerant, they only had whole milk or chocolate milk (this applies to the coffee bar as well). At lunch time they served pretty much the same menu everyday, which became tiring after 4 days. We normally had dinner at the á la carte restaurants. We definitely recommend the French restaurant, both service and food were excellent. The Spanish one was also very good, we recommend it. The Steak House was good, but not the best. Overall, it was good, no one got food poisoning and ingredients looked fresh. Premium drinks are available for Premium level guests, so if they're not displaying a particular drink or brand, just request it and they'll offer it to you or similars, we had no issues there. Service: Service was okay, not exceptional. There is room for improvement for service at the buffets, but overall it was okay.You can tip if you want to, not mandatory, but recommended at the buffets if you're gonna go to the same one for the whole stay. Activities: You won't get bored. There are plenty of activities going on during the afternoon at the pool and at the beach. There is a bowling alley and a games center. There is a park for small children. At nighttime, you can go to the show (they weren't the best but at least you get entertained), there's a casino, the lobby bar and the disco which plays varied music, so no complaints there. Conclusion: I would go back if it was a family vacation. If I had to go back JUST with my partner, I'd probably choose another resort with a more personalized service and with a more varied buffet service. But overall, this was a very good for the whole family.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you so much for letting us know your positive impressions in regards to your last visit in our Barceló Bávaro Palace. We really appreciated your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. We thank in the same way your feedback on the services that were not at your total satisfaction. Your suggestions have already been transmitted to our head department, who is working on improvements. The total satisfaction of our guests is our main objective; that is why we are constantly in pursuit of excellence. We hope to see you soon! Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    Bigrob881 Dallas, TX. 10/10/2017 Family

    “1st timers review and opinion of Barceló ”

    Where to begin? I’ve read a lot reviews and was concerned about staying here. First, a little about me. I’m a very chill guy. I’m laid back and calm. I’ve been a road warrior for 14 years so I’ve stayed in a lot of hotels. Just getting here was exhausting mainly because of the 5:00 am flight and packing all night. We were premium level so I knew where to go. The bellhop told us to go to the main check in but I knew better. Check in was simple. We had to pay for the week and they gave us some papers but they didn’t go over too many of the benefits. I was so tired I didn’t notice until we were in the room. No worries. Lots of time to get that information. Our room was fantastic. We got the family deluxe suite where it’s two rooms, two bathrooms. This part is nice. Kids on one side, Mom and Dad on the other. The negative is that the bathroom areas do not give you privacy. They use a frosted glass which you can make out your outline clearly. There is also a hole that they use for the handle. Good for spying kids! This was upsetting to my wife. I’ll attach a photo of me pretending to use the restroom. Some issues on day one. I had to call down to have the toilet fixed three times. We also had issues with WiFi but that deserves its own section. They responded well except when I said that it leaking. I called again hours later and said you are wasting hundreds of gallons of water and then they came right up. The rest of the day and night was lost. Everyone got so tired that you are useless at different times so we settled for room service and just relaxed in the room. The rest of the 9 days had a few minor annoyances but nothing too major or upsetting. It became obvious to me that if you called the Premium Desk and they were busy they would just transfer you to nowhere/busy line. Which is odd because all you do is call back. They did this so many times that it can’t be a coincidence. However, you eventually get thru even if it takes 5 times. I just go with the flow. A couple of highlights: Wi-Fi: This was a hassle the first few days. They give you a ticket with a random numbers as your user id and the same with your password. You better memorize that or keep the ticket on you. We have 6 devices and the tickets were good for 4. Which means you have to log off one device to get on the other. Another headache is that you would have to call down to have them reset your user id because you would get an error that said too many people were logged on even if you logged off. After a few days of calling to reset they gave us another ticket and we didn’t have that issue anymore. The connection is decent. You want have internet at the beach but inside the main areas it worked fine if spotty. Beach/Pool Chairs: I guess they cleaned up the reserving of chairs by making you keep your beach towels with you. Which was a pain in the beginning but I got used to it especially when you realize that chairs are now open because you can’t lose your towels and get new ones without a hassle. The best tip I can give you for beach chairs is to walk away from the center/main part of the resort in either direction and the beach opens up. We stayed closer to the adult section and there were less people and more chairs. I never saw cocktail/waitress service anywhere and we walked to the bars to get the drinks which was fine because I’d eat 10,000 calories a day. I needed what exercise I could get. Food: Full disclosure. My kids only wanted to go to the buffet because they could get unlimited soft serve ice cream and be independent. The food at the buffet is 50% good and 50% bad. You just have to figure out which is which. They do change it up daily but some food stays out too long and becomes dry. The restaurants we went to where Santa Fe. If you can remember Sizzler then that’s it! For those who don’t, you get an average cut of meat, small potato and a decent sized salad bar. Dolce la Vita. That was the worst food. Almost inedible. We immediately went down to the buffet afterwards. La Comedie (French) this was really good. Not sure if it is worth the surcharge if you are not premium but it was good. Last was Kyoto. We all thought the food was good and the kids enjoyed the show they perform while cooking. I should also mention that room service was pretty good. It takes roughly 45 minutes but it is warm to your room. No complaints from me. I heard people complain of the dress code for men and were surprised. I’m not sure how this is a surprise. It is written on everything especially your reservation. Just know that half of the restaurants require long pants and shoes. Most Europeans, especially the Russians, dress nicely so you will want to fit in and not look like a slob. One tip about the food. No one writes down your order and almost every meal one of the drinks would be wrong or they bring out the wrong food for someone. We just went with it and laughed. The upside my daughter likes fish now since she thought she was getting chicken. LOL! Just don’t tell her she likes fish now. Language: Yes. Most don’t speak English. The signs are in Spanish, English and Russian. I found a simple Hola! and a smile went far. You can use Google translate to communicate. I used it to leave notes for the maid. Very Helpful. Voucher/Resort Credits: Just forget about the resort credit. It is just a coupon for up to a certain amount off. The My Barceló credit is only good at 4 places and not the stores. We used it at the Spa and had two free treatments. Overall, would I come back?…no. This is only because I would want to experience another resort or another Island. It has nothing to do with the service or the resort itself. We had a great time and did not want to leave after 10 days.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bavaro Palace hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We thank you for taking the time to bring your concerns to our attention. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our resort. We are sorry that we could not meet your expectations in all the mentioned subjects, and that we were not able to provide you the awesome stay you desired. We hope to have the opportunity to welcome you again and demonstrate you our commitment to provide excellent service. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • november 10 2017
    • Indianapolis, Indiana, United States
    • Couples

    David G

    “NIce value but some issues, particularly wiht the casino”


    Pros: Great location, terrific beach, and excellent bartenders that seem to care about customer service Cons: Many staff are English-challenged, and communication is sometimes a problem; food and food options are plentiful, but quality is average. Do not expect gourmet dining. Rooms are a bit tired, and expect to hear every noise above quiet conversation through the walls and doors. I was VERY disappointed with the casino's approach to improving it's profit margins. When I cashed out the first time, I was owed $167.50. The cashier spread $167 in front of me, expecting me to take it and walk away. I didn't care too much about the missing $.50, and let it go. The second time, I gave them chips at slot receipts for $80.75. Same thing happened: they offered me $80, expecting to keep the $.75. This time, I asked about my $75 and why they weren't paying me what thy owed me. The two cashiers looked at each other, siad some words in Spanish, and then gave me the $.75. They were unpleasant throughout the process, acting like they were being inconvenienced and that they were doing me a favor. The third and final time I came back, again with an amoutn due that included an amount less than $1, they shorted me and I had to ask for it. Again, dirty looks prevailed. I never went back. These events happened over two days with different cashier staff working, so it is clear to me that the cashiers are instructed to attempt to extract this small amount of money from their guests. While it's only a small amount, I speaks to the integrity of the casino. It they are blatantly attempting to steal small amounts, who's to say what else might be going on? I took my business to the Hard Rock..


    EVALUATION

    Round Indicators

    • november 8 2017
    • Apopka, Florida
    • Family

    NRaquel

    “Excellent”


    This property is huge, we used their train to go around and visit, but were very pleased that the beach was within walking range. The room was comfortable and spacious. Very good mattress. What I didn't like is that the toilet is separated only by a frosted glass door that didn't reach the ceiling. The lack of privacy made it uncomfortable for me because any sound could be heard in the rest of the room. I would prefer a full size door that gives more privacy. We had a view to the garden, and far, we could see a little of the beach. We tried several restaurants and loved the food, I don't recall the names, but we went to the Italian, Mexican, Steakhouse and the Greek restaurants. When we went to the buffet I encountered some difficulty because being vegetarian, I could not find a description of what was in the food. For instance, "stuffed peppers" but it did not say stuffed with what. There was also a "Chick Pea salad" , but when I tried it had some kind of meat. Sometimes the servers were just servers and didn't know when I asked, so they had to go in the back to ask and it would take some time. The beach was very nice, warm water, and calm, no waves, but had areas with a lot of sea weed in the bottom. You had to select where to walk. I went to the spa once to have a pedicure. Not impressed with the service compared to the US. I was very concerned about the instruments and equipment, unsure if they were sterilized. The attendant didn't wear gloves.


    EVALUATION

    Round Indicators

    • october 16 2017
    • Oak Ridge
    • Couples

    Vicki K

    “Awesome Resort”


    This resort is Beautiful! It is huge with 11 restaurants. The rooms are large and at the premium level the balconies have a jacuzzi. The pools are large with built-in jacuzzis and fountains. We ate in 3 of the specialty restaurants; the Steak house, the seafood restaurant and the French restaurant. All were excellent. The beef here was the best we have ever had in the islands. The only picky items are the tv selections were poor and inconsistent, at least the english stations, and the shower, where the shampoo leaked out and was always empty. The golf course is adequate, but don't be fooled by the "free" greens fees, the cart fee is $50 per person.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you for share your positive experience on TripAdvisor. We are glad to know that you and your family had a delightful stay with us. It was very pleasant to know that you enjoyed our services, facilities and our Gran Teatro Bavaro was to your liking. It is really nice for us to hear that we meet your expectations and that you recommend us as ideal place to enjoy a family vacation. We are glad of your comments regarding the performance of our staff since our commitment is to our guests’ satisfaction as our top priority. We hope that when returning to the Dominican Republic, you will give us the opportunity to welcome you again at our resort. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • october 15 2017
    • Santo Domingo, Dominican Republic
    • Family

    rosastna

    “Excellent Family Resort”


    I'm Dominican and I've been to Barceló countless times since I was little, and I was very glad to see that Barceló keeps getting better over the years. The staff at reception was very nice and helpful. Check-in was quick and we got our room on time. The staff suggested we made reservations for the à la carte restaurants, so we took a look at the menus and picked the restaurants straight away. Rooms and facilities: We got a family suite and we loved it. We had a partial view of the ocean and a partial view of the garden. We had 2 bathrooms, 2 double beds on one side and 1 king size bed on the other, a jacuzzi and a mini bar with beer, champagne and rum. The beds and pillows were comfy, the room temperature was easily manageable and overall a good comfy room that was cleaned daily. Overall, the facilities at this hotel look very clean and new and we loved that. Pools and beach: We were 3 adults and 2 children. We loved the fact that there is a little bit of everything for everyone. The kids loved the kid's pool over at the Family Deluxe section and the pool with the Pirate ship. The latter was very nice and chill and it's perfect if you don't want to be at the main pool which is normally more crowded since that's where all the fun activities are happening (If you're not Premium you have to pay to enter this section). The beach is, of course, very beautiful and clean. It's a relatively shallow beach so it won't be an issue if you or your kids can't swim . There are watersports and lots of chairs! so if you don't see empty chairs at first sight just walk a little towards the left (as if you were going to the Adults only area) and i'm sure you won't have a problem finding beach chairs. Food and drinks: I honestly wasn't expecting a lot food-wise. There is room for improvement in this area, but it did surprise me positively. The buffets looked good overall, the decorations and the presentation of the food was good. Flavor was good. The variety was ok, but it has room for improvement. During breakfast for example, there should be more choices for those that are lactose intolerant, they only had whole milk or chocolate milk (this applies to the coffee bar as well). At lunch time they served pretty much the same menu everyday, which became tiring after 4 days. We normally had dinner at the á la carte restaurants. We definitely recommend the French restaurant, both service and food were excellent. The Spanish one was also very good, we recommend it. The Steak House was good, but not the best. Overall, it was good, no one got food poisoning and ingredients looked fresh. Premium drinks are available for Premium level guests, so if they're not displaying a particular drink or brand, just request it and they'll offer it to you or similars, we had no issues there. Service: Service was okay, not exceptional. There is room for improvement for service at the buffets, but overall it was okay.You can tip if you want to, not mandatory, but recommended at the buffets if you're gonna go to the same one for the whole stay. Activities: You won't get bored. There are plenty of activities going on during the afternoon at the pool and at the beach. There is a bowling alley and a games center. There is a park for small children. At nighttime, you can go to the show (they weren't the best but at least you get entertained), there's a casino, the lobby bar and the disco which plays varied music, so no complaints there. Conclusion: I would go back if it was a family vacation. If I had to go back JUST with my partner, I'd probably choose another resort with a more personalized service and with a more varied buffet service. But overall, this was a very good for the whole family.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you so much for letting us know your positive impressions in regards to your last visit in our Barceló Bávaro Palace. We really appreciated your positive feedback and we are glad to know that you had a delightful stay and that you could enjoy our services and facilities. It‘s nice to hear that we have met your expectations and that in general our hotel, staff and services was of your liking and satisfaction. We thank in the same way your feedback on the services that were not at your total satisfaction. Your suggestions have already been transmitted to our head department, who is working on improvements. The total satisfaction of our guests is our main objective; that is why we are constantly in pursuit of excellence. We hope to see you soon! Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • october 10 2017
    • Dallas, TX
    • Family

    Bigrob881

    “1st timers review and opinion of Barceló ”


    Where to begin? I’ve read a lot reviews and was concerned about staying here. First, a little about me. I’m a very chill guy. I’m laid back and calm. I’ve been a road warrior for 14 years so I’ve stayed in a lot of hotels. Just getting here was exhausting mainly because of the 5:00 am flight and packing all night. We were premium level so I knew where to go. The bellhop told us to go to the main check in but I knew better. Check in was simple. We had to pay for the week and they gave us some papers but they didn’t go over too many of the benefits. I was so tired I didn’t notice until we were in the room. No worries. Lots of time to get that information. Our room was fantastic. We got the family deluxe suite where it’s two rooms, two bathrooms. This part is nice. Kids on one side, Mom and Dad on the other. The negative is that the bathroom areas do not give you privacy. They use a frosted glass which you can make out your outline clearly. There is also a hole that they use for the handle. Good for spying kids! This was upsetting to my wife. I’ll attach a photo of me pretending to use the restroom. Some issues on day one. I had to call down to have the toilet fixed three times. We also had issues with WiFi but that deserves its own section. They responded well except when I said that it leaking. I called again hours later and said you are wasting hundreds of gallons of water and then they came right up. The rest of the day and night was lost. Everyone got so tired that you are useless at different times so we settled for room service and just relaxed in the room. The rest of the 9 days had a few minor annoyances but nothing too major or upsetting. It became obvious to me that if you called the Premium Desk and they were busy they would just transfer you to nowhere/busy line. Which is odd because all you do is call back. They did this so many times that it can’t be a coincidence. However, you eventually get thru even if it takes 5 times. I just go with the flow. A couple of highlights: Wi-Fi: This was a hassle the first few days. They give you a ticket with a random numbers as your user id and the same with your password. You better memorize that or keep the ticket on you. We have 6 devices and the tickets were good for 4. Which means you have to log off one device to get on the other. Another headache is that you would have to call down to have them reset your user id because you would get an error that said too many people were logged on even if you logged off. After a few days of calling to reset they gave us another ticket and we didn’t have that issue anymore. The connection is decent. You want have internet at the beach but inside the main areas it worked fine if spotty. Beach/Pool Chairs: I guess they cleaned up the reserving of chairs by making you keep your beach towels with you. Which was a pain in the beginning but I got used to it especially when you realize that chairs are now open because you can’t lose your towels and get new ones without a hassle. The best tip I can give you for beach chairs is to walk away from the center/main part of the resort in either direction and the beach opens up. We stayed closer to the adult section and there were less people and more chairs. I never saw cocktail/waitress service anywhere and we walked to the bars to get the drinks which was fine because I’d eat 10,000 calories a day. I needed what exercise I could get. Food: Full disclosure. My kids only wanted to go to the buffet because they could get unlimited soft serve ice cream and be independent. The food at the buffet is 50% good and 50% bad. You just have to figure out which is which. They do change it up daily but some food stays out too long and becomes dry. The restaurants we went to where Santa Fe. If you can remember Sizzler then that’s it! For those who don’t, you get an average cut of meat, small potato and a decent sized salad bar. Dolce la Vita. That was the worst food. Almost inedible. We immediately went down to the buffet afterwards. La Comedie (French) this was really good. Not sure if it is worth the surcharge if you are not premium but it was good. Last was Kyoto. We all thought the food was good and the kids enjoyed the show they perform while cooking. I should also mention that room service was pretty good. It takes roughly 45 minutes but it is warm to your room. No complaints from me. I heard people complain of the dress code for men and were surprised. I’m not sure how this is a surprise. It is written on everything especially your reservation. Just know that half of the restaurants require long pants and shoes. Most Europeans, especially the Russians, dress nicely so you will want to fit in and not look like a slob. One tip about the food. No one writes down your order and almost every meal one of the drinks would be wrong or they bring out the wrong food for someone. We just went with it and laughed. The upside my daughter likes fish now since she thought she was getting chicken. LOL! Just don’t tell her she likes fish now. Language: Yes. Most don’t speak English. The signs are in Spanish, English and Russian. I found a simple Hola! and a smile went far. You can use Google translate to communicate. I used it to leave notes for the maid. Very Helpful. Voucher/Resort Credits: Just forget about the resort credit. It is just a coupon for up to a certain amount off. The My Barceló credit is only good at 4 places and not the stores. We used it at the Spa and had two free treatments. Overall, would I come back?…no. This is only because I would want to experience another resort or another Island. It has nothing to do with the service or the resort itself. We had a great time and did not want to leave after 10 days.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Barceló Bavaro Palace hotel, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. We thank you for taking the time to bring your concerns to our attention. It is through communications of this nature that we are given an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from our resort. We are sorry that we could not meet your expectations in all the mentioned subjects, and that we were not able to provide you the awesome stay you desired. We hope to have the opportunity to welcome you again and demonstrate you our commitment to provide excellent service. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z