Barceló Hotel Restaurant Terrace Bávaro Palace Deluxe

Premium Level at Barceló Bávaro Palace

Texto: 5050 An exclusive spot on Bávaro Beach that offers guests luxury, comfort and elegance. Carretera Bávaro, Km. 1 | 23301 Bávaro, Higuey | PO Box 3177
+1 809 227 2356 +1 809 6867723
Premium Level at Barceló Bávaro Palace Texto: 5050 4 out of 5 based on 234 ratings. 234 user reviews.
Premium Level at Barceló Bávaro Palace reviewed by Pa R on . Amazing Resort!! This was a "sisters trip". From start to finish this place and the premium stay was amazing. First check in, staff was friendly and accommodating I drank champagne while my sister checked us in. We... Rating: 5
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Premium Level at Barceló Bávaro Palace

Carretera Bávaro, Km. 1   23301 Bávaro, Higuey   PO Box 3177  


Places of Interest

17.8 km Punta Cana International Airport

The Lakes Golf Course (by P.B. Dye)

Premios y Reconocimientos Prizes and awards

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Premium Level at Barceló Bávaro Palace

4.0/5 Round Indicators
| 234 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Cleaning

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Service


GUESTS’ SCORE

Excellent

58% Complete

137

Very good

19% Complete

46

Average

12% Complete

30

Poor

3% Complete

8

Very poor

5% Complete

13

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    Pa R Piscataway, United States. 08/29/2017 Family

    “Amazing Resort!!”

    This was a "sisters trip". From start to finish this place and the premium stay was amazing. First check in, staff was friendly and accommodating I drank champagne while my sister checked us in. We were told of all the perks that premium level allowed, so many it was hard to remember. Next the room, we had an oceanfront walkout #6156, a nice little walk from the main building, but we didn't mind the exercise, especially after eating the amazing food (I thought the French restaurant was the best), but the Steakhouse and Japanese restaurant were also very good. We were not able to get reservations to the Italian restaurant, but I was told by other guest that it's really good. I wish there had been a restaurant that would have offered authentic Dominican food, being from the States I've eaten Dominican food here, but would have enjoyed eating while in the DR. I didn't care for the buffet food, but there was always cheese and fruits available to eat. By the second day we found the Sports bar and was able to get food more to our liking. The staff was excellent, we were always greeted with an "hola" and a smile by all staff. We spent a lot of time at the spa area and the s pa pool, because it was easier to find seating areas. The pools are massive and amazing, but difficult to find seating if you are not there early. We took a dune buggy adventure, another amazing experience with amazing staff who gave directions in both English and Spanish. The Resort also has a train that can take you to different areas in the Resort, as a Premium guest, we had access to the other areas and spent some time at the adults only Barcelona Beach. This area seemed to be more sedate, I preferred the Palace. If I had any negative about any part of my stay, it would be the missed opportunity to eat Dominican food and the lack of finding seating at the pool areas.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. We really appreciated your feedback which is received it with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. Thank you so much for your kind comments about our grounds and infrastructure as well as your great impression about the service provided for our Premium Level guests. Thanks for your comments about our restaurant a la carte in especial our French and Japanese; we are glad that you had a wonderful time in our little paradise and the room occupied was to your liking. It’s a pleasure to know that in general you were satisfied. In the same way we apologize for the other services we provide didn’t meet your expectation. Please be assured that we will take your opinion into consideration. Once again, we thank you for choosing our hotel for your sisters getaway, and we look forward to have the opportunity to serve you again in the future. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    HeureuxChevreuse Chevreuse. 08/28/2017 Family

    “Still the best after comimg there since 15 years”

    In first part of July, we came as every year, with our three grand son. We had a premium suite and a smaller suite communicating. As always our stay was wonderfull. Carmen Caminero and Leydi pampered us, helped by Miriam at the premium reception. We spent two weeks thre, it was all long a dream. The food, specially at the French, Italian and the Santa Fe> The Japanese was a real show as usual. The bars are peasant every where, our preference goes to the family pool one with Leonidas and Maryleen. The buffet are with a huge choice and of a perfect quality. If any special need ask and you will get what you desire. Thank you to Barceló team. Or stay was superb, we will come back for sure.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, We would like to thank you for taking the time to send us your positives comments and observations in regards to your experience. We really appreciated your impressions in regards to our A la Carte Restaurants, it is truly a pleasure for us to know that you enjoyed your stay at our resort and that you appreciated the hard work and commitment of our staff, specially to all the personnel mentioned above; we are aware that it is only because of them that we are able to achieve our goal and provide you a delightful stay. Comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, we really appreciate your preference and for having chosen our chain Barceló Hotels & Resorts for your last holiday. We hope welcome you soon in our installation. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    ForTee6 London, Canada. 08/23/2017 Family

    “Beautiful Resort!”

    This is our sixth trip to the Barcelo Palace! We adore this beach, the many palm trees and the expanse of beautiful, very well-kept grounds and walkways throughout. The groundskeepers work so hard to maintain everything and it shows. We take four children ranging in age from 8-15. They love the Pirate's Island, the soccer pitch, the chess boards, the ping-pong. The whole family ends the day with the outstanding, warm, welcoming staff at Barcy Park's Waterpark and "Bar Bambu". The fantastic team of Marilin Nim, Leonidas Ramirez and Elias Medina are so appreciated; they work so hard, always with a smile, and are tremendously patient with the many tired children that are constantly ordering "no alcohol mudslides" and popcorn! Thank you sincerely for making every stay so memorable. Upgrading to Club Premium on this trip did not change our room category and working around children's schedules meant we did not take full advantage of the perks. It was awesome to see some menu changes at the golf course and in the Italian restaurant. Cleanliness of tables, especially in the buffet areas, is hugely concerning--placemats get shaken onto the floor--nothing is washed off after a previous diner. Rooms are beginning to show their wear & tear; theatre performances in the evening are a little too stilted; what about old movie night or Dominican history night? Thank you to Barcelo for working hard to try to keep things top notch; thank you to the amazing staff who work so hard as we enjoy their beautiful island. We will see you again!

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace as your holiday's destination in the Dominican Republic. Thanks for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We really appreciate your impressions in regard our property, we look forward to greet you all with open arms to our wonderful Caribbean paradise; our beloved Dominican Republic. Regards, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    Round Indicators
    Nina P 07/08/2017 Couples

    “Honeymoom Trip”

    Very Disappointed. We stayed here for our honeymoon on the premium level ocean fron room. When we booked, we told them we were honeymooning which comes with a package that includes t shirts, wine in room, breakfast delivered day after etc. Never once did they acknowledge that we were honeymooners. Even during check in, my husband asked if they needed to see our marriage license to confirm and the lady in the private check in for club members said no, that it is not necessary. We even called down the next day to ask about our honeymoon breakfast that was supposed to be included and the lady said they would send someone up but no one ever came. We never received anything special in regards to our honeymoon. Also the room was small and fridge was never cold. Lastly the food at the resort is way to salty especially at the French and seafood restaurant. We enjoyed food at the buffet more than the restaurants that require reservations. The only thing good are the fruits. We also enjoyed the cocktails that were made at Carrey Lobby Bar. Overall staff was efficient but not friendly toward us. They seem to cater more to customers who speak Spanish. Not a great vacation and probably would not come back for the amount that we paid to stay on the premium level with an ocean front room.

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear Guest, Although we sincerely regret your disappointment with your stay in our Barceló Bavaro Palace, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sorry that your honeymoon did not turn out as you expected we are very sorry of not having achieved your satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case. We kindly ask you to get in contact with us when planning your next vacation; it would be our pleasure to help you, giving assistance prior arrival, and mend the bad moment you had. There would be no biggest reward than to have the opportunity to welcome you and your family once again. Kind Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    Round Indicators
    Vince K Atlanta, Georgia. 07/05/2017 Friends getaway

    “Barcelo Bavaro Palace - 3rd Stay”

    I've been to the Barcelo Palace 3 times, most recently in June, 2017. I obviously like it, or I wouldn't have returned again and again. It's not perfect, but it's definitely a great resort and worth consideration. There's an adults-only side, and a kid-friendly side. The kid-friendly side looks like it is a few years newer, and has some room categories that aren't offered on the adults-only side. You can't go wrong either way - I recommend reviewing all the room categories before deciding on the adults-only part of the resort. Here's my take on what's good and what could be improved..... THE GOOD For the price, it's a great resort. It's an all-inclusive, and you truly don't have to leave the resort for anything. There are paid excursions, or you can leave and explore on your own, but this is my "go relax at the beach and don't worry about ANYTHING" place, so I'm very happy just to stay "on campus" for the entire time. The price is fair - not inexpensive - but you get what you pay for. The "Premium Level" service is a worthwhile upgrade. It gets you an oceanfront room with an amazing view of a beautiful beachfront, wifi access (see below), access to a couple of extra restaurants, and most of all access to the Premium Level concierge lounge and staff. The Premium Level staff are attentive, helpful, and will do just about anything to make your stay more pleasant. A special callout to Ms. Santana - the Premium Level manager - who keeps her staff on top of their game. These guys are busy ALL the time, and really do an exceptional job of attending to all the guest's needs. Additional callouts for Johanna P., Dominga R., Elvis (yes, really), and most especially to Sandra S. Each of these Premium Level employees have gone above and beyond to make our stay(s) truly unforgettable each time, and they are a big part of the reason we've booked this hotel 3 times, and will likely return again. WHAT COULD BE BETTER The food... The buffets are usually good, and if you get something freshly cooked-to-order, it's usually VERY good. The restaurants vary widely. My favorites are Mexico Lindo and Chez Gourmet - they are both outstanding. Coral (seafood restaurant) is awful - the service is terrible and the food is marginal at best (and that's being generous). The other restaurants are about what you would expect - acceptable and good, but not great. The wifi is very spotty. For a 4-star resort in 2017, one expects to have adequate wifi service everywhere on the resort property. This last stay (June, 2017), the wifi was largely unusable in our room - it would connect, then drop within 60-90 SECONDS. We called and logged several complaints, but it never got any better. It's been bad on past stays as well, so this is a long-term problem that needs some attention. The wifi was no better at the beach near our room, and only marginally better by the big pool. We ventured down to the adults-only pool one day and the wifi seemed to be working just fine. At the end of the day, I can live without being connected for a few days, but for the price and for the "level" of this resort, the wifi just needs to work. OTHER STUFF TO KNOW I agree with some of the other reviews regarding the excursions - the ones offered by the resort are just average, and feel very "touristy". The best resort-offered excursion IMHO is the helicopter tour to Saona. I did this in 2016, and it was my first time in a helicopter. I was a little apprehensive about the whole thing, but it turned out to be a really cool and beautiful experience. If you choose this excursion, I recommend going in the morning (it gets really hot later in the day), and definitely don't eat any food or drink anything that isn't bottled/canned. Two of us got food poisoning from the lunch we ate on this excursion, so eat/drink at your own risk! (Note: The food was NOT prepared by or provided by Barcelo - we had no food issues while on the resort.) Excursions, part deux: I'm a SCUBA diver and wound up booking my own dive trip through a dive shop along the south shore of the island in 2016. I worked with the hotel staff to hire an off-duty taxi driver for the day ($90) and had a really fun day of diving and also was able to see some of the countryside and towns between the resort and the dive shop. We had a wifi hotspot in our minivan - kind of an ironic twist that we had to leave the resort to get connectivity :-). I highly recommend doing your own tour if you are a little adventurous and want to get off the resort for a day. As noted above, spring for the Premium Level upgrade if your wallet can take the hit. It's definitely worth it - the Premium Level lounge is clean, offers all day drinks/snacks (without the crowd), and the staff there are exceptional. Again, the Premium Level staff are a primary reason I keep coming back to Barcelo Bavaro Palace. Bring an insulated cup of some sort for your drinks. Ice melts in <2 min without an insulated mug! Bring some tip dollars. It's not required or even expected and there's NEVER any pressure for tips. But it really makes their day to get a buck here and there when good service is received. The staff are very appreciative. Bring some good walking shoes. The resort is HUGE and you will likely wind up doing some walking! All good if you need to get your steps in, and there is also a trolley that does a continuous loop around the entire resort if you can't or just don't want to walk. And finally, don't miss the water park and putt-putt course. It's on the way to the golf course on the back side of the property - a short-ish walk from the main check-in area. Overall, I give the Barcelo Bavaro Palace a big thumbs-up! For a resort of this size and scale, it's amazing how immaculately kept the grounds and the beaches are. There's a small army of staff there trimming, raking, painting, sweeping, cleaning or just there to offer service. It's a beautiful full-service resort with an amazing beach and a relaxing environment. Now if they could only figure out the wifi.......

    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
     Dear guest, Warm greetings on behalf of all the team working at our Barceló Bávaro Palace. We would like to thank you for taking the time to send us your comments in regards to your experience in our Barceló Bávaro Palace. Thank you so much, I really appreciate that you contact us to let us know that you had a delightful holiday since there is no biggest reward for us than know that you are now safe back home and that you had a wonderful time during your last visit. Comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team work, devotion and commitment of each member of our Staff. We really appreciate your preference and for having chosen our chain Barceló Hotels & Resorts for your last holiday. We hope that your experience with us stays as a special memory and that come many more visits from your part. Thank you very much for your comments about our service and we appreciate in fact to know that your vacation was memorable. We hope to host you in our property soon! Sincerely, Javier Cordero Gilsanz, General Manager at Barceló Bávaro Palace.

    EVALUATION

    Round Indicators

    • august 29 2017
    • Piscataway, United States
    • Family

    Pa R

    “Amazing Resort!!”


    This was a "sisters trip". From start to finish this place and the premium stay was amazing. First check in, staff was friendly and accommodating I drank champagne while my sister checked us in. We were told of all the perks that premium level allowed, so many it was hard to remember. Next the room, we had an oceanfront walkout #6156, a nice little walk from the main building, but we didn't mind the exercise, especially after eating the amazing food (I thought the French restaurant was the best), but the Steakhouse and Japanese restaurant were also very good. We were not able to get reservations to the Italian restaurant, but I was told by other guest that it's really good. I wish there had been a restaurant that would have offered authentic Dominican food, being from the States I've eaten Dominican food here, but would have enjoyed eating while in the DR. I didn't care for the buffet food, but there was always cheese and fruits available to eat. By the second day we found the Sports bar and was able to get food more to our liking. The staff was excellent, we were always greeted with an "hola" and a smile by all staff. We spent a lot of time at the spa area and the s pa pool, because it was easier to find seating areas. The pools are massive and amazing, but difficult to find seating if you are not there early. We took a dune buggy adventure, another amazing experience with amazing staff who gave directions in both English and Spanish. The Resort also has a train that can take you to different areas in the Resort, as a Premium guest, we had access to the other areas and spent some time at the adults only Barcelona Beach. This area seemed to be more sedate, I preferred the Palace. If I had any negative about any part of my stay, it would be the missed opportunity to eat Dominican food and the lack of finding seating at the pool areas.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Receive a cordial greeting from all the team working at the Barceló Bávaro Palace. We really appreciated your feedback which is received it with gratitude since our guests’ opinion in regards to their experience is very important and assistance to us. Thank you so much for your kind comments about our grounds and infrastructure as well as your great impression about the service provided for our Premium Level guests. Thanks for your comments about our restaurant a la carte in especial our French and Japanese; we are glad that you had a wonderful time in our little paradise and the room occupied was to your liking. It’s a pleasure to know that in general you were satisfied. In the same way we apologize for the other services we provide didn’t meet your expectation. Please be assured that we will take your opinion into consideration. Once again, we thank you for choosing our hotel for your sisters getaway, and we look forward to have the opportunity to serve you again in the future. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • august 28 2017
    • Chevreuse
    • Family

    HeureuxChevreuse

    “Still the best after comimg there since 15 years”


    In first part of July, we came as every year, with our three grand son. We had a premium suite and a smaller suite communicating. As always our stay was wonderfull. Carmen Caminero and Leydi pampered us, helped by Miriam at the premium reception. We spent two weeks thre, it was all long a dream. The food, specially at the French, Italian and the Santa Fe> The Japanese was a real show as usual. The bars are peasant every where, our preference goes to the family pool one with Leonidas and Maryleen. The buffet are with a huge choice and of a perfect quality. If any special need ask and you will get what you desire. Thank you to Barceló team. Or stay was superb, we will come back for sure.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, We would like to thank you for taking the time to send us your positives comments and observations in regards to your experience. We really appreciated your impressions in regards to our A la Carte Restaurants, it is truly a pleasure for us to know that you enjoyed your stay at our resort and that you appreciated the hard work and commitment of our staff, specially to all the personnel mentioned above; we are aware that it is only because of them that we are able to achieve our goal and provide you a delightful stay. Comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, we really appreciate your preference and for having chosen our chain Barceló Hotels & Resorts for your last holiday. We hope welcome you soon in our installation. Sincerely, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • august 23 2017
    • London, Canada
    • Family

    ForTee6

    “Beautiful Resort!”


    This is our sixth trip to the Barcelo Palace! We adore this beach, the many palm trees and the expanse of beautiful, very well-kept grounds and walkways throughout. The groundskeepers work so hard to maintain everything and it shows. We take four children ranging in age from 8-15. They love the Pirate's Island, the soccer pitch, the chess boards, the ping-pong. The whole family ends the day with the outstanding, warm, welcoming staff at Barcy Park's Waterpark and "Bar Bambu". The fantastic team of Marilin Nim, Leonidas Ramirez and Elias Medina are so appreciated; they work so hard, always with a smile, and are tremendously patient with the many tired children that are constantly ordering "no alcohol mudslides" and popcorn! Thank you sincerely for making every stay so memorable. Upgrading to Club Premium on this trip did not change our room category and working around children's schedules meant we did not take full advantage of the perks. It was awesome to see some menu changes at the golf course and in the Italian restaurant. Cleanliness of tables, especially in the buffet areas, is hugely concerning--placemats get shaken onto the floor--nothing is washed off after a previous diner. Rooms are beginning to show their wear & tear; theatre performances in the evening are a little too stilted; what about old movie night or Dominican history night? Thank you to Barcelo for working hard to try to keep things top notch; thank you to the amazing staff who work so hard as we enjoy their beautiful island. We will see you again!


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace as your holiday's destination in the Dominican Republic. Thanks for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We really appreciate your impressions in regard our property, we look forward to greet you all with open arms to our wonderful Caribbean paradise; our beloved Dominican Republic. Regards, Javier Cordero Gilsanz General Manager Barcelo Bavaro Palace

    EVALUATION

    Round Indicators

    • july 8 2017
    • Couples

    Nina P

    “Honeymoom Trip”


    Very Disappointed. We stayed here for our honeymoon on the premium level ocean fron room. When we booked, we told them we were honeymooning which comes with a package that includes t shirts, wine in room, breakfast delivered day after etc. Never once did they acknowledge that we were honeymooners. Even during check in, my husband asked if they needed to see our marriage license to confirm and the lady in the private check in for club members said no, that it is not necessary. We even called down the next day to ask about our honeymoon breakfast that was supposed to be included and the lady said they would send someone up but no one ever came. We never received anything special in regards to our honeymoon. Also the room was small and fridge was never cold. Lastly the food at the resort is way to salty especially at the French and seafood restaurant. We enjoyed food at the buffet more than the restaurants that require reservations. The only thing good are the fruits. We also enjoyed the cocktails that were made at Carrey Lobby Bar. Overall staff was efficient but not friendly toward us. They seem to cater more to customers who speak Spanish. Not a great vacation and probably would not come back for the amount that we paid to stay on the premium level with an ocean front room.


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear Guest, Although we sincerely regret your disappointment with your stay in our Barceló Bavaro Palace, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. We are sorry that your honeymoon did not turn out as you expected we are very sorry of not having achieved your satisfaction and we apologize if you perceived lack of attention from our part. I can assure you that it was never our intention, on the contrary our personnel is trained to accomplish our guests' requirements and needs as much as we can. We extend our sincere apologies if this was not the case. We kindly ask you to get in contact with us when planning your next vacation; it would be our pleasure to help you, giving assistance prior arrival, and mend the bad moment you had. There would be no biggest reward than to have the opportunity to welcome you and your family once again. Kind Regards, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace

    EVALUATION

    Round Indicators

    • july 5 2017
    • Atlanta, Georgia
    • Friends getaway

    Vince K

    “Barcelo Bavaro Palace - 3rd Stay”


    I've been to the Barcelo Palace 3 times, most recently in June, 2017. I obviously like it, or I wouldn't have returned again and again. It's not perfect, but it's definitely a great resort and worth consideration. There's an adults-only side, and a kid-friendly side. The kid-friendly side looks like it is a few years newer, and has some room categories that aren't offered on the adults-only side. You can't go wrong either way - I recommend reviewing all the room categories before deciding on the adults-only part of the resort. Here's my take on what's good and what could be improved..... THE GOOD For the price, it's a great resort. It's an all-inclusive, and you truly don't have to leave the resort for anything. There are paid excursions, or you can leave and explore on your own, but this is my "go relax at the beach and don't worry about ANYTHING" place, so I'm very happy just to stay "on campus" for the entire time. The price is fair - not inexpensive - but you get what you pay for. The "Premium Level" service is a worthwhile upgrade. It gets you an oceanfront room with an amazing view of a beautiful beachfront, wifi access (see below), access to a couple of extra restaurants, and most of all access to the Premium Level concierge lounge and staff. The Premium Level staff are attentive, helpful, and will do just about anything to make your stay more pleasant. A special callout to Ms. Santana - the Premium Level manager - who keeps her staff on top of their game. These guys are busy ALL the time, and really do an exceptional job of attending to all the guest's needs. Additional callouts for Johanna P., Dominga R., Elvis (yes, really), and most especially to Sandra S. Each of these Premium Level employees have gone above and beyond to make our stay(s) truly unforgettable each time, and they are a big part of the reason we've booked this hotel 3 times, and will likely return again. WHAT COULD BE BETTER The food... The buffets are usually good, and if you get something freshly cooked-to-order, it's usually VERY good. The restaurants vary widely. My favorites are Mexico Lindo and Chez Gourmet - they are both outstanding. Coral (seafood restaurant) is awful - the service is terrible and the food is marginal at best (and that's being generous). The other restaurants are about what you would expect - acceptable and good, but not great. The wifi is very spotty. For a 4-star resort in 2017, one expects to have adequate wifi service everywhere on the resort property. This last stay (June, 2017), the wifi was largely unusable in our room - it would connect, then drop within 60-90 SECONDS. We called and logged several complaints, but it never got any better. It's been bad on past stays as well, so this is a long-term problem that needs some attention. The wifi was no better at the beach near our room, and only marginally better by the big pool. We ventured down to the adults-only pool one day and the wifi seemed to be working just fine. At the end of the day, I can live without being connected for a few days, but for the price and for the "level" of this resort, the wifi just needs to work. OTHER STUFF TO KNOW I agree with some of the other reviews regarding the excursions - the ones offered by the resort are just average, and feel very "touristy". The best resort-offered excursion IMHO is the helicopter tour to Saona. I did this in 2016, and it was my first time in a helicopter. I was a little apprehensive about the whole thing, but it turned out to be a really cool and beautiful experience. If you choose this excursion, I recommend going in the morning (it gets really hot later in the day), and definitely don't eat any food or drink anything that isn't bottled/canned. Two of us got food poisoning from the lunch we ate on this excursion, so eat/drink at your own risk! (Note: The food was NOT prepared by or provided by Barcelo - we had no food issues while on the resort.) Excursions, part deux: I'm a SCUBA diver and wound up booking my own dive trip through a dive shop along the south shore of the island in 2016. I worked with the hotel staff to hire an off-duty taxi driver for the day ($90) and had a really fun day of diving and also was able to see some of the countryside and towns between the resort and the dive shop. We had a wifi hotspot in our minivan - kind of an ironic twist that we had to leave the resort to get connectivity :-). I highly recommend doing your own tour if you are a little adventurous and want to get off the resort for a day. As noted above, spring for the Premium Level upgrade if your wallet can take the hit. It's definitely worth it - the Premium Level lounge is clean, offers all day drinks/snacks (without the crowd), and the staff there are exceptional. Again, the Premium Level staff are a primary reason I keep coming back to Barcelo Bavaro Palace. Bring an insulated cup of some sort for your drinks. Ice melts in <2 min without an insulated mug! Bring some tip dollars. It's not required or even expected and there's NEVER any pressure for tips. But it really makes their day to get a buck here and there when good service is received. The staff are very appreciative. Bring some good walking shoes. The resort is HUGE and you will likely wind up doing some walking! All good if you need to get your steps in, and there is also a trolley that does a continuous loop around the entire resort if you can't or just don't want to walk. And finally, don't miss the water park and putt-putt course. It's on the way to the golf course on the back side of the property - a short-ish walk from the main check-in area. Overall, I give the Barcelo Bavaro Palace a big thumbs-up! For a resort of this size and scale, it's amazing how immaculately kept the grounds and the beaches are. There's a small army of staff there trimming, raking, painting, sweeping, cleaning or just there to offer service. It's a beautiful full-service resort with an amazing beach and a relaxing environment. Now if they could only figure out the wifi.......


    Javier C, Director General at Premium Level at Barcelo Bavaro Palace, responded to this review
    Dear guest, Warm greetings on behalf of all the team working at our Barceló Bávaro Palace. We would like to thank you for taking the time to send us your comments in regards to your experience in our Barceló Bávaro Palace. Thank you so much, I really appreciate that you contact us to let us know that you had a delightful holiday since there is no biggest reward for us than know that you are now safe back home and that you had a wonderful time during your last visit. Comments such as yours, it is what definitely strengthens our philosophy of seeking the highest level of service excellence, thanks to an arduous team work, devotion and commitment of each member of our Staff. We really appreciate your preference and for having chosen our chain Barceló Hotels & Resorts for your last holiday. We hope that your experience with us stays as a special memory and that come many more visits from your part. Thank you very much for your comments about our service and we appreciate in fact to know that your vacation was memorable. We hope to host you in our property soon! Sincerely, Javier Cordero Gilsanz, General Manager at Barceló Bávaro Palace.

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