Hotel Pool  Occidental Grand Punta Cana Resort

Royal Level at Occidental Punta Cana

Texto: 37262 An exclusive club where every guest can enjoy hydromassage and VIP services by the best beach in Punta Cana. Avenida España | 2300 Bávaro | La Altagracia
809 221 8787 809 221 8790
Royal Level at Occidental Punta Cana Texto: 37262 4 out of 5 based on 645 ratings. 645 user reviews.
Royal Level at Occidental Punta Cana reviewed by Amanda Y on . Excellent time Resort was awesome the alacarts were great especially the steak house so much food lots of bottled water all over the resort if you have wee kids there is tiny pools all over for them we were a... Rating: 4
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Royal Level at Occidental Punta Cana

Avenida España   2300 Bávaro   La Altagracia  


Places of Interest

24.2 km Punta Cana International Airport

3.3 km Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Royal Level at Occidental Punta Cana

4.0/5 Round Indicators
| 812 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

409

Very good

23% Complete

191

Average

11% Complete

92

Poor

6% Complete

56

Very poor

8% Complete

66

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    Round Indicators
    Madeline G 04/28/2017 Family

    “Awesome! ”

    I had an awesome time with my husband and his family. The rooms are clean and we had a great view of the beach on building 25. The staff are helpful and friendly. Freddi at the front desk and Marcus our concierge were super helpful. The pool, beach, restaurant, spa and bar are amazing - great service. I woukd definitely recommend this hotel. Thanks Edwin Gomez for inviting us to this hotel, it was an awesome experience.
    Round Indicators
    edward c 04/28/2017 Couples

    “Good Value”

    Great remodeled room #15210 2nd floor Bldg #15. Limited shade on beach due to palapas removal and storm damage to trees. Beautiful pools but lacking in shade(all umbrellas have been removed). Great service from Franklin, Leni Stephany Reyes Mercedes, Joel Vasque, Ava Maria Gusmon in main buffet.Jacquelin at beach buffet. Overall the resort is a very good value, not perfect but you are not paying for a 5+ star.
    Round Indicators
    Ralph W Boyceville, Wisconsin. 04/27/2017 Family

    “Great Time”

    We stayed at the Occidental 2/24-3/4/17 with 3 of our kids (25,23.13). The buffet is large and has quite a few options at all meals. We ate at some of the restaurants all were very good. The beach we can't say enough about it "Wonderful"! We took nice walks day and evening and had no issues. Our rooms were very nice and clean. Staff was friendly and helpful. Great entertainment every night. Great stay we are planning another trip for next year.
    Round Indicators
    2014Diane Quebec City, Canada. 04/26/2017 Couples

    “April 2018 - Blocks 10-11-12 not renovated yet”

    Room : Block 10-11-12 are not renovated and really in bad shape. We've asked for a renovated one. We enjoyed our stay. Pros: Beach, pools, chairs Cons: No palapas, only one clay court Tennis, no pool table

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear 2014Diane, Thank you for taking the time to share feedback regarding your recent stay at the Occidental Punta Cana. We are happy to hear that in general we were able to meet your expectations. We have taken note of your difficulties with your original room assignments. We've also taken into account your comments regarding our available amenities and activities for review. We are happy to know that we were able to improve your experience during your stay. We guarantee your next experience will be far superior to your last. We reiterate our appreciation to you for having chosen us and hope to host you again in the future. It was sincerely a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    Round Indicators
    Joe K 04/26/2017 Family

    “Great property and affordable!”

    We went for spring break March 11-18. We are a family of 4, ages 49,48,16,17. Little did we know we landed when many many spring breakers were at the hotel. POOL: We loved every minute of it. Music was great, service was great, food was good. My favorite was the poolside burgers and fries. If you want a quieter pool to read etc. there is a nice quiet pool for relaxing, and reading. You wont hear the fun pool at all. FOOD: Pizza was very good home made special order peperoni bacon its not on the menu, my own special. Amazing. The resturaunts were nice, good food. Dinner buffet was a typical buffet. Find what you like and roll with it. Home made pasta bar at the buffet was really tasty. Breakfast buffet was good as well. Home made to order omlets, scrabled eggs, etc. French toast, fruit, pretty much everything imaginable. BEVERAGES: We had mainly beer. It was cold and tasty on the hot days. Drinks were good as well, but be careful in the hot sun. Tipping a little $1 here and there always helps with service. Bartenders were nice and made good drinks. If you are in a hurry, not going to happen. They work at their own pace, not yours. Relax and enjoy the atmosphere. ROOM: Everything was clean and neat. Our room was an ocen view, and we could see the ocean but do not confuse ocean front with view. Friends were in the ocean front, and I do not think its worth the money as most of the time you are not in the room. Overall my family had a blast. From the foam parties, to water aerobics, volleyball, food, entertainment, check in to check out, we had a blast. One and only one note. We have a 17 year old girl spanish exchange student with us. The security guys that worked there were not afraid to hit on her, right in front of me. I think they were

    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
     Dear Joe K, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us. We are pleased to know that in most regards we were able to satisfy your expectations. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the future. It was truly a pleasure to serve you. Cordially, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • april 28 2017
    • Family

    Madeline G

    “Awesome! ”


    I had an awesome time with my husband and his family. The rooms are clean and we had a great view of the beach on building 25. The staff are helpful and friendly. Freddi at the front desk and Marcus our concierge were super helpful. The pool, beach, restaurant, spa and bar are amazing - great service. I woukd definitely recommend this hotel. Thanks Edwin Gomez for inviting us to this hotel, it was an awesome experience.


    EVALUATION

    Round Indicators

    • april 28 2017
    • Couples

    edward c

    “Good Value”


    Great remodeled room #15210 2nd floor Bldg #15. Limited shade on beach due to palapas removal and storm damage to trees. Beautiful pools but lacking in shade(all umbrellas have been removed). Great service from Franklin, Leni Stephany Reyes Mercedes, Joel Vasque, Ava Maria Gusmon in main buffet.Jacquelin at beach buffet. Overall the resort is a very good value, not perfect but you are not paying for a 5+ star.


    EVALUATION

    Round Indicators

    • april 27 2017
    • Boyceville, Wisconsin
    • Family

    Ralph W

    “Great Time”


    We stayed at the Occidental 2/24-3/4/17 with 3 of our kids (25,23.13). The buffet is large and has quite a few options at all meals. We ate at some of the restaurants all were very good. The beach we can't say enough about it "Wonderful"! We took nice walks day and evening and had no issues. Our rooms were very nice and clean. Staff was friendly and helpful. Great entertainment every night. Great stay we are planning another trip for next year.


    EVALUATION

    Round Indicators

    • april 26 2017
    • Quebec City, Canada
    • Couples

    2014Diane

    “April 2018 - Blocks 10-11-12 not renovated yet”


    Room : Block 10-11-12 are not renovated and really in bad shape. We've asked for a renovated one. We enjoyed our stay. Pros: Beach, pools, chairs Cons: No palapas, only one clay court Tennis, no pool table


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear 2014Diane, Thank you for taking the time to share feedback regarding your recent stay at the Occidental Punta Cana. We are happy to hear that in general we were able to meet your expectations. We have taken note of your difficulties with your original room assignments. We've also taken into account your comments regarding our available amenities and activities for review. We are happy to know that we were able to improve your experience during your stay. We guarantee your next experience will be far superior to your last. We reiterate our appreciation to you for having chosen us and hope to host you again in the future. It was sincerely a pleasure to serve you. Best regards, Scarlett Acosta Community Manager

    EVALUATION

    Round Indicators

    • april 26 2017
    • Family

    Joe K

    “Great property and affordable!”


    We went for spring break March 11-18. We are a family of 4, ages 49,48,16,17. Little did we know we landed when many many spring breakers were at the hotel. POOL: We loved every minute of it. Music was great, service was great, food was good. My favorite was the poolside burgers and fries. If you want a quieter pool to read etc. there is a nice quiet pool for relaxing, and reading. You wont hear the fun pool at all. FOOD: Pizza was very good home made special order peperoni bacon its not on the menu, my own special. Amazing. The resturaunts were nice, good food. Dinner buffet was a typical buffet. Find what you like and roll with it. Home made pasta bar at the buffet was really tasty. Breakfast buffet was good as well. Home made to order omlets, scrabled eggs, etc. French toast, fruit, pretty much everything imaginable. BEVERAGES: We had mainly beer. It was cold and tasty on the hot days. Drinks were good as well, but be careful in the hot sun. Tipping a little $1 here and there always helps with service. Bartenders were nice and made good drinks. If you are in a hurry, not going to happen. They work at their own pace, not yours. Relax and enjoy the atmosphere. ROOM: Everything was clean and neat. Our room was an ocen view, and we could see the ocean but do not confuse ocean front with view. Friends were in the ocean front, and I do not think its worth the money as most of the time you are not in the room. Overall my family had a blast. From the foam parties, to water aerobics, volleyball, food, entertainment, check in to check out, we had a blast. One and only one note. We have a 17 year old girl spanish exchange student with us. The security guys that worked there were not afraid to hit on her, right in front of me. I think they were


    gpcsm, Community Manager at Occidental Punta Cana, responded to this review
    Dear Joe K, We would like to take this opportunity to thank you for taking a moment of your time to share your experience at the Occidental Punta Cana with us. We are pleased to know that in most regards we were able to satisfy your expectations. It is through unbiased feedback and customer reviews that we are able to target the specific areas where we need to improve. Our primary goal is, and always will be, to offer each and every one of our guests nothing less than a five-star quality of service. Once again, we express our appreciation to you for having chosen to stay with us at the Occidental Punta Cana. Needless to say, we’d be thrilled to welcome you back in the future. It was truly a pleasure to serve you. Cordially, Scarlett Acosta Community Manager

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