Barceló Hotel Bar Terrace  Santo Domingo

Barceló Santo Domingo

Texto: 38625 Avant-garde hotel in Santo Domingo offering the best facilities for guests staying for business or pleasure. Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero 10203 Santo Domingo República Dominicana
+1 809 563 5000 +1 809 687 6576
Barceló Santo Domingo Texto: 38625 4 out of 5 based on 1515 ratings. 1515 user reviews.
Barceló Santo Domingo reviewed by Cadburybun on . Really nice people in a casino twilight hotel The staff is very nice at this moderately luxurious casino hotel. I went here with a group. ROOM The room was very clean, and pretty comfortable. However, it was dark even in the middle of the day... Rating: 3
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Barceló Santo Domingo

Avda. Máximo Gómez 53, Esq. Avda. 27 Febrero 10203 Santo Domingo República Dominicana  


Places of Interest

29.2 km Santo Domingo Airport

5 km National Theatre

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Santo Domingo

4.0/5 Round Indicators
| 1515 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

54% Complete

820

Very good

24% Complete

375

Average

9% Complete

151

Poor

6% Complete

94

Very poor

4% Complete

75

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    Round Indicators
    Cadburybun Chevy Chase, Maryland. 09/16/2017 Family

    “Really nice people in a casino twilight hotel”

    The staff is very nice at this moderately luxurious casino hotel. I went here with a group. ROOM The room was very clean, and pretty comfortable. However, it was dark even in the middle of the day, and it was VERY noisy at night. Windows overlooking the highway need to be soundproofed. The room was big--the bed was extremely wide, but oddly, a little short. I am 5' 6", but unless I squiggled up to the very top of the headboard, my feet hung off. The pillows were too fat. AC did not work well, and was not fixed, despite my reporting it to both guest services and houskeeping. Safe in the closet, coffee and blowdryer provided. AMENITIES The pool is lovely. Only downside is that there are very few lounges. I went at 5 pm, and every lounge was taken. FOOD This is like an all-inclusive. The food is pretty good!. They cook eggs (morning) and fish (lunch/dinner) to order. Only suggestion would be to add a water cooler--while the servers were friendly, it took a very long time to get water refills at every meal. STAFF Very friendly and nice, Particularly Miguel Martinez at reception-I had several issues and he helped each time; and Magalys Vasquez in housekeeping. She doesn't speak English, I don't speak Spanish, but we had lovely interactions in the hall each day. WIFI Very annoying log-in. Kept dropping and it was the kind where you are given a user name and a password that are just letters, rather than your last name and room number. Had to log in multiple times a day. OVERALL Good hotel, nice people, not my kind of hotel, but if you're looking for a casino hotel, would recommend.
    Round Indicators
    Kristin K Santo Domingo, Dominican Republic. 09/13/2017 Business

    “Safe escape from Hurricane Irma”

    We booked rooms for over 150 people at the last minute last week to ensure their safety from Hurricane Irma when we were fearful of a direct hit here in the DR. Rosael Quezada was an absolute angel, and she helped us pull all of this together. The food was very good with lots of variety, the beds are exceptionally comfortable, and the showers are heavenly. It wasn't until after the hurricane had passed that I realized there was a lovely pool area in the back. My only minor complaints were the terrible wifi that requires you to constantly insert in individualized user names and passwords and the one staff member behind the desk who could not have been more unhelpful if he tried (thankfully poor Rosael helped us work with him more effectively). The good news is that we felt safe and very well taken care of while we were at the hotel, and I do plan to use this hotel again in the future.

    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear guest: Firstly, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Barceló Santo Domingo hotel, we are delighted to know that we were able to meet your expectations. We thank you also for your praises to our staff, whose affability and kindness is one of the greatest strengths of our hotel and I promise to extend your words to our collaborators thanking them for their contribution to your well-being during your stay in our hotel. We look forward to welcoming you again very soon. Best regards Dora Polanco

    Round Indicators
    lince134 New York City, New York. 09/12/2017 Business

    “Great Hotel in Santo Domingo.”

    This was my first time at this Hotel, I only stayed for a short time on a business trip, but after a day of meetings here and there all you want is to come to the Hotel and try to make the best of it, the staff is wonderful at the Premium club, I don' t want to name each one of the great people that go the extra mile to make you feel at home because I may forget one of you, but I am very thankful that you made my staying at this Hotel a great experience and I am sure that I will make this hotel my place away from home,all of you, starting from the reception, the people at the Premium club, the housekeeper, everybody, I will be back soon.

    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear guest: Firstly, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Barceló Santo Domingo hotel, we are delighted to know that we were able to meet your expectations. We thank you also for your praises to our staff, whose affability and kindness is one of the greatest strengths of our hotel and I promise to extend their words to our collaborators thanking them for their contribution to your well-being during your stay in our hotel. We are delighted that you enjoyed your stay with us. It is an honor to serve you when you visit the area. We look forward to welcoming you again very soon. Best regards Dora Polanco

    Round Indicators
    AlexisMateo Santo Domingo, Dominican Republic. 09/01/2017 Friends getaway

    “Great staff and activity rooms!”

    I was there with my wife for an event 2 weeks ago. The staff was really friendly, the activity room was very organized and the buffet delicious. I would recommend it for familiar and business related events (babyshowers, marriages, conferences and so on).

    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear Guest : Firstly, we would like to thank you for your comment, praising your recent visit to our Barceló Santo Domingo hotel and we are delighted to know that we were able to reach your expectations of service, cuisine and organization. Thanks for your compliments to our team, they work very hard every day to make sure our customers feel well taken care of at all times. We will forward your comments to all of them and they will be happy that their efforts are appreciated. Once again we thank you for your kind opinion of our hotel and look forward to serving you again in the future. Best regards Dora Polanco

    Round Indicators
    SunderSankofa Chicago, Illinois. 08/30/2017 Friends getaway

    “A FunFilled with My Boys”

    Stayed at the Barcelo this past weekend and it was great. However, I lost my cell phone, and the hotel customer service team(Dora and Sheila) took care of me. The food was great, the piano bar was awesome to chill and hang with people. Iwill be going back in the near future.

    BarceloSantoDomingo, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
     Dear Mr. Sankofa: We are truly happy to know that we have managed to exceed your expectations regarding hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Best regards. Natacha Valdez

    EVALUATION

    Round Indicators

    • september 16 2017
    • Chevy Chase, Maryland
    • Family

    Cadburybun

    “Really nice people in a casino twilight hotel”


    The staff is very nice at this moderately luxurious casino hotel. I went here with a group. ROOM The room was very clean, and pretty comfortable. However, it was dark even in the middle of the day, and it was VERY noisy at night. Windows overlooking the highway need to be soundproofed. The room was big--the bed was extremely wide, but oddly, a little short. I am 5' 6", but unless I squiggled up to the very top of the headboard, my feet hung off. The pillows were too fat. AC did not work well, and was not fixed, despite my reporting it to both guest services and houskeeping. Safe in the closet, coffee and blowdryer provided. AMENITIES The pool is lovely. Only downside is that there are very few lounges. I went at 5 pm, and every lounge was taken. FOOD This is like an all-inclusive. The food is pretty good!. They cook eggs (morning) and fish (lunch/dinner) to order. Only suggestion would be to add a water cooler--while the servers were friendly, it took a very long time to get water refills at every meal. STAFF Very friendly and nice, Particularly Miguel Martinez at reception-I had several issues and he helped each time; and Magalys Vasquez in housekeeping. She doesn't speak English, I don't speak Spanish, but we had lovely interactions in the hall each day. WIFI Very annoying log-in. Kept dropping and it was the kind where you are given a user name and a password that are just letters, rather than your last name and room number. Had to log in multiple times a day. OVERALL Good hotel, nice people, not my kind of hotel, but if you're looking for a casino hotel, would recommend.


    EVALUATION

    Round Indicators

    • september 13 2017
    • Santo Domingo, Dominican Republic
    • Business

    Kristin K

    “Safe escape from Hurricane Irma”


    We booked rooms for over 150 people at the last minute last week to ensure their safety from Hurricane Irma when we were fearful of a direct hit here in the DR. Rosael Quezada was an absolute angel, and she helped us pull all of this together. The food was very good with lots of variety, the beds are exceptionally comfortable, and the showers are heavenly. It wasn't until after the hurricane had passed that I realized there was a lovely pool area in the back. My only minor complaints were the terrible wifi that requires you to constantly insert in individualized user names and passwords and the one staff member behind the desk who could not have been more unhelpful if he tried (thankfully poor Rosael helped us work with him more effectively). The good news is that we felt safe and very well taken care of while we were at the hotel, and I do plan to use this hotel again in the future.


    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear guest: Firstly, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Barceló Santo Domingo hotel, we are delighted to know that we were able to meet your expectations. We thank you also for your praises to our staff, whose affability and kindness is one of the greatest strengths of our hotel and I promise to extend your words to our collaborators thanking them for their contribution to your well-being during your stay in our hotel. We look forward to welcoming you again very soon. Best regards Dora Polanco

    EVALUATION

    Round Indicators

    • september 12 2017
    • New York City, New York
    • Business

    lince134

    “Great Hotel in Santo Domingo.”


    This was my first time at this Hotel, I only stayed for a short time on a business trip, but after a day of meetings here and there all you want is to come to the Hotel and try to make the best of it, the staff is wonderful at the Premium club, I don' t want to name each one of the great people that go the extra mile to make you feel at home because I may forget one of you, but I am very thankful that you made my staying at this Hotel a great experience and I am sure that I will make this hotel my place away from home,all of you, starting from the reception, the people at the Premium club, the housekeeper, everybody, I will be back soon.


    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
     Dear guest: Firstly, we would like to thank you for the very positive comments you have shared regarding your recent visit to our Barceló Santo Domingo hotel, we are delighted to know that we were able to meet your expectations. We thank you also for your praises to our staff, whose affability and kindness is one of the greatest strengths of our hotel and I promise to extend their words to our collaborators thanking them for their contribution to your well-being during your stay in our hotel. We are delighted that you enjoyed your stay with us. It is an honor to serve you when you visit the area. We look forward to welcoming you again very soon. Best regards Dora Polanco

    EVALUATION

    Round Indicators

    • september 1 2017
    • Santo Domingo, Dominican Republic
    • Friends getaway

    AlexisMateo

    “Great staff and activity rooms!”


    I was there with my wife for an event 2 weeks ago. The staff was really friendly, the activity room was very organized and the buffet delicious. I would recommend it for familiar and business related events (babyshowers, marriages, conferences and so on).


    BarceloSantoDomingo, Guest Service at Barcelo Santo Domingo, responded to this review
    Dear Guest : Firstly, we would like to thank you for your comment, praising your recent visit to our Barceló Santo Domingo hotel and we are delighted to know that we were able to reach your expectations of service, cuisine and organization. Thanks for your compliments to our team, they work very hard every day to make sure our customers feel well taken care of at all times. We will forward your comments to all of them and they will be happy that their efforts are appreciated. Once again we thank you for your kind opinion of our hotel and look forward to serving you again in the future. Best regards Dora Polanco

    EVALUATION

    Round Indicators

    • august 30 2017
    • Chicago, Illinois
    • Friends getaway

    SunderSankofa

    “A FunFilled with My Boys”


    Stayed at the Barcelo this past weekend and it was great. However, I lost my cell phone, and the hotel customer service team(Dora and Sheila) took care of me. The food was great, the piano bar was awesome to chill and hang with people. Iwill be going back in the near future.


    BarceloSantoDomingo, Director de Relaciones con Clientes at Barcelo Santo Domingo, responded to this review
    Dear Mr. Sankofa: We are truly happy to know that we have managed to exceed your expectations regarding hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Best regards. Natacha Valdez

    Barceló Hotel Pool  Santo Domingo

    Urban luxury for leisure or business trips, in the heart of Santo Domingo

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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