Facade of the Barceló Mexico Reforma hotel

Barceló México Reforma

Texto: 112245 Five-star hotel in the centre of Mexico City. Paseo de la Reforma, 1 | 06030 | Ciudad de México | Col. Tabacalera || México
+52 5551285000 *
Barceló México Reforma Texto: 112245 4 out of 5 based on 1014 ratings. 1014 user reviews.
Barceló México Reforma reviewed by JMColla on . Great deal on TripAdvisor! I was lucky enough to have booked the lowest price on TripAdvisor. Something around $68 dollars a night. I stayed two nights on the 10th floor. We really enjoyed the service from the bell personnel... Rating: 5
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Barceló México Reforma

Paseo de la Reforma, 1   06030   Ciudad de México   Col. Tabacalera     México  


Places of Interest

12.7 km Mexico City International Airport (MEX)

3.4 km Zócalo – Plaza of the Constitution

6.5 km Soumaya Museum

3.6 km Cathedral

Guest reviews.

There is no better expert than a traveller.

Barceló México Reforma

4.0/5 Round Indicators
| 1024 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

53% Complete

550

Very good

28% Complete

296

Average

9% Complete

99

Poor

3% Complete

34

Very poor

4% Complete

45

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    Round Indicators
    Robert P 02/15/2018 Couples

    “Excellent hotel with super hospitable staff”

    We have stayed at this hotel for a week and cannot compliment it enough. The services on the executive level are better than any other experience we have had throughout North America, Europe, and Asia. The staff in this area have been exceptionally friendly and the breakfast and dinner (technically snacks from 6 to 8) are absolutely terrific. Check in was efficient and friendly, and when we had some issues initially with our UBER app the front desk staff went above and beyond to help. Stay here! It is great.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Robert P, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcoming you back very soon! Fernando Romero Quality Manager

    Round Indicators
    Denis F Glasgow, United Kingdom. 02/14/2018 Couples

    “Lovely hotel , great staff !! ”

    Not sure if is people from different countries that expect a “different type “ of experience . But since we walked in the door the staff have been amazing , they have planned trips for us and I do not feel I have been ripped off in anyway (I never book throw the hotel) . But I think the most important thing for us is that they have looked after our safety , on our first day we wanted to go for a walk and asked should we get taxi to the mall , the head concierge ( who gets commission from cabs) said no taxi needed 15 minute walk and you will be safe . Today we where recommend somewhere to go with bars and restaurants and they told us not to go it was not safe for tourists . Now If you are reading this , we are from Scotland and you do not get many Scottish tourists in Mexico City , so if you planning a visit , please stay at this hotel !!!!

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Denis F, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    Round Indicators
    Mary K San Antonio, Florida. 02/13/2018 Couples

    “Fantastic Central Location, Comfortable Stay”

    My husband and I travel through Mexico City a couple of times each year on our way to Puerto Vallarta. We recently decided to make it our destination for a week’s holiday. We chose the Barcelo because we had stayed in a Barcelo Hotel in Malaga and enjoyed it. The Reforma location was formerly a Crystal Hotel. It’s very nice....Large room, comfortable room, nice bathroom and plenty of free toiletries. We had 2 small issues with it. Although the hotel has almost every other amenity including a spa, the room did not have a mini-bar. Additionally, the beautiful marble shower did not drain. We informed the front desk and they sent someone. It improved slightly however it was still extremely slow. I will say that the hotel was immaculate and everything positively gleamed. We found the staff to be very helpful, responsive to our requests and more than willing to be of service. We were lucky to get a great rate for the room and we were steps from the subway. We explored all over the city for 5 pesos a ride - about 25 cents a ride. Cabs are also extremely reasonable but as it’s a huge city traffic is heavy and subway is much faster.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Mary K, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    Round Indicators
    BRENT D Melbourne, Australia. 02/11/2018 Couples

    “Good location, good value hotel”

    Very good, well located hotel that could have been near perfect had it not been very cold in the first few days and the hotel air conditioning was not warm enough. Raoul was a stand out performer amongst the staff; very friendly and helpful with excellent English. Ask for him if you don't speak Spanish. Thank you Raoul.

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear Brent D, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    Round Indicators
    JMColla New York City, New York. 01/26/2018 Family

    “Great deal on TripAdvisor! ”

    I was lucky enough to have booked the lowest price on TripAdvisor. Something around $68 dollars a night. I stayed two nights on the 10th floor. We really enjoyed the service from the bell personnel and the reception reps. I will still give a 5 star due to the service provided. Unfortunately we did run into issues with the key not working several times......we would insert the room key in the elevator to go up but it apparently gets disabled if you have the key touching your phone or your credit cards per the reception associate. One other thing (which is beyond control of the hotel) we kept on hearing noises from people in the nearby rooms. Since it was our last night we didn’t report it. However, for the 5 star treatment we received since the first point of contact with the bell personnel to the reception area......we absolutely will stay here if we are able to get such a deal again. Thank Barcelo and thank you TripAdvisor. FYI-the restaurant on the grounds of the hotel have the best Martinis 🍸!!!! We recommend the Lycheee and the Cucumber.....just Wow!

    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
     Dear JMColla, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics, we look forward to welcoming you back very soon! Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • february 15 2018
    • Couples

    Robert P

    “Excellent hotel with super hospitable staff”


    We have stayed at this hotel for a week and cannot compliment it enough. The services on the executive level are better than any other experience we have had throughout North America, Europe, and Asia. The staff in this area have been exceptionally friendly and the breakfast and dinner (technically snacks from 6 to 8) are absolutely terrific. Check in was efficient and friendly, and when we had some issues initially with our UBER app the front desk staff went above and beyond to help. Stay here! It is great.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Robert P, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Looking forward to welcoming you back very soon! Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • february 14 2018
    • Glasgow, United Kingdom
    • Couples

    Denis F

    “Lovely hotel , great staff !! ”


    Not sure if is people from different countries that expect a “different type “ of experience . But since we walked in the door the staff have been amazing , they have planned trips for us and I do not feel I have been ripped off in anyway (I never book throw the hotel) . But I think the most important thing for us is that they have looked after our safety , on our first day we wanted to go for a walk and asked should we get taxi to the mall , the head concierge ( who gets commission from cabs) said no taxi needed 15 minute walk and you will be safe . Today we where recommend somewhere to go with bars and restaurants and they told us not to go it was not safe for tourists . Now If you are reading this , we are from Scotland and you do not get many Scottish tourists in Mexico City , so if you planning a visit , please stay at this hotel !!!!


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Denis F, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • february 13 2018
    • San Antonio, Florida
    • Couples

    Mary K

    “Fantastic Central Location, Comfortable Stay”


    My husband and I travel through Mexico City a couple of times each year on our way to Puerto Vallarta. We recently decided to make it our destination for a week’s holiday. We chose the Barcelo because we had stayed in a Barcelo Hotel in Malaga and enjoyed it. The Reforma location was formerly a Crystal Hotel. It’s very nice....Large room, comfortable room, nice bathroom and plenty of free toiletries. We had 2 small issues with it. Although the hotel has almost every other amenity including a spa, the room did not have a mini-bar. Additionally, the beautiful marble shower did not drain. We informed the front desk and they sent someone. It improved slightly however it was still extremely slow. I will say that the hotel was immaculate and everything positively gleamed. We found the staff to be very helpful, responsive to our requests and more than willing to be of service. We were lucky to get a great rate for the room and we were steps from the subway. We explored all over the city for 5 pesos a ride - about 25 cents a ride. Cabs are also extremely reasonable but as it’s a huge city traffic is heavy and subway is much faster.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Mary K, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • february 11 2018
    • Melbourne, Australia
    • Couples

    BRENT D

    “Good location, good value hotel”


    Very good, well located hotel that could have been near perfect had it not been very cold in the first few days and the hotel air conditioning was not warm enough. Raoul was a stand out performer amongst the staff; very friendly and helpful with excellent English. Ask for him if you don't speak Spanish. Thank you Raoul.


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear Brent D, Thank you very much for sharing this great review of your recent stay at Barceló México Reforma. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Fernando Romero Quality Manager

    EVALUATION

    Round Indicators

    • january 26 2018
    • New York City, New York
    • Family

    JMColla

    “Great deal on TripAdvisor! ”


    I was lucky enough to have booked the lowest price on TripAdvisor. Something around $68 dollars a night. I stayed two nights on the 10th floor. We really enjoyed the service from the bell personnel and the reception reps. I will still give a 5 star due to the service provided. Unfortunately we did run into issues with the key not working several times......we would insert the room key in the elevator to go up but it apparently gets disabled if you have the key touching your phone or your credit cards per the reception associate. One other thing (which is beyond control of the hotel) we kept on hearing noises from people in the nearby rooms. Since it was our last night we didn’t report it. However, for the 5 star treatment we received since the first point of contact with the bell personnel to the reception area......we absolutely will stay here if we are able to get such a deal again. Thank Barcelo and thank you TripAdvisor. FYI-the restaurant on the grounds of the hotel have the best Martinis 🍸!!!! We recommend the Lycheee and the Cucumber.....just Wow!


    Fernando R, Gerente at Barcelo Mexico Reforma, responded to this review
    Dear JMColla, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics, we look forward to welcoming you back very soon! Fernando Romero Quality Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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