Barceló Hotel Reception Occidental Grand Cozumel Resort

Royal Level at Occidental Cozumel

Texto: 33172 The most exclusive space and with VIP services, located next to Palancar reef, one of the best in the world for diving. Carretera Costera Sur Km 16.6 | 77600 San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 33172 4 out of 5 based on 338 ratings. 338 user reviews.
Royal Level at Occidental Cozumel reviewed by WorldTraveler38 on . Excellent stay at Royal Level We had a great time here, and the place is beautiful. We paid a little extra for the Royal Level and it was completely worth it. Very comfortable and beautiful room with all the furnishings you... Rating: 4
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco   Palancar   Cozumel   Quintana Roo   México  


Places of Interest

19.8 km Cozumel International Airport

250 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 338 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

52% Complete

179

Very good

29% Complete

99

Average

7% Complete

26

Poor

4% Complete

14

Very poor

5% Complete

20

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    Round Indicators
    WorldTraveler38 Washington DC, District of Columbia. 01/06/2018 Couples

    “Excellent stay at Royal Level”

    We had a great time here, and the place is beautiful. We paid a little extra for the Royal Level and it was completely worth it. Very comfortable and beautiful room with all the furnishings you expect in a solid 4 star- robes, coffee maker, refrigerator, fluffy towels, spa tub, separate huge glass shower, plenty of space to spread out. etc. We almost got junior suite, but the regular room had more than enough space. It even had small dining table and chairs. We looked the small balcony overlooking the forest. Bed was comfy, air conditioning worked great. Hot water in shower can get super hot, be careful. And the temperature can fluctuate at times, but on an island I kind of expect that. Nothing crazy but it will get hot! My husband called it “amazing”, and I can’t didagree. We stayed for 12 days and the biggest issue I can think of was other hotel guests feeding the wildlife, after the hotel clearly said not to. Don’t be that ignorant tourist please. It’s an eco park and you’re being a jerk doing that, and it’s not helpful to the wildlife. (Which was abundant) Royal Level has access to all the restaurants, but they book fast so do it first thing in the morning. The concierge was super nice about getting us in and helping. The beach chairs are a little too close and just a tad crowded, but never an issue. And frankly, everyone is there for relaxing. Snorkeling was great. Tons of fish, barracudas, sting rays. Just walk out into the water and go for it. They served drinks on the beach, and the beach restaurant (buffet) let’s you do take out. We grabbed food and hit the beach/pool. We had very good food in all the restaurants, so I’m not sure what some reviewers were complaining about. My husband is a chef and we were satisfied each time. Worst I can say is the Caesar dressing didn’t taste like Caesar. The buffets were decent, but the sit down restaurants were excellent. Room service was good too, but very limited menu. I loved a particular sandwich though, so no issue. And it’s 24 hours so that’s a bonus. Gift shop is large with pretty much everything you need. Food, souvenirs, toiletries, etc. They exchanged money for us no issue. And they have ATM’s on property. Do not get American dollars at the American ATM. The exchange rate was high, and then they charge $20+ depending on how much you take out. Do the Peso ATM, go to the lobby person, or go to a bank. We had free WiFi. You had to be careful because it might sign you out, signal loss, and you don’t know you’re using your data. Just sign back in. We liked this place so much we even threw them a bone and did the time share presentation to get the free Jeep for the day. We NEVER do that. And this is how good the service was, we had fun at the presentation! He almost sold us lol, but we don’t believe in time shares. (Have to say if you do, the prices were weirdly cheap.) And they weren’t pushy in the lobbies. We got our free 24 Jeep and had a blast doing a day trip around the island. The pools were fun. Definitely a lot of activity at the main pool and for families. The adult pool was more our style and quiet. Feel free to email with questions. This is the 2nd we stayed at hotel in Mexico where 1/2 the reviews seemed to hate it and we loved it. And we’re picky, so no idea what that’s about. Maybe people being “ugly tourists” or not staying at the Royal Level. We’re easy going but do have expectations. This hotel met them.
    Round Indicators
    steves012017 Louisville, Kentucky. 12/21/2017 Family

    “treated like a king”

    the service was outstanding with all inclusive and great room service at no additional charge. four restaurants with outstanding food. top shelf liquor. heated or not heated pools your choice. the property is like a jungle. they have a beach restaurant buffet that is great right next to the ocean must try it.also adult pool too.
    Round Indicators
    hwypig6971 Cambridge, Canada. 12/09/2017 Family

    “Very relaxing”

    Would like to thank Thomas and Carlos for the Fine dining we received almost every night in the Grand restaurant. Superb service and they we always super friendly. Didn't go to the main buffet all week for dinner. The beach restaurant was good but I Didn't enjoy the sea food experience. Not the resorts fault. The beach was good and the service for drinks at the beach was great. All the staff very very friendly. The rooms were perfect. Very clean . The draw back to the rooms would be that the guests put their dirty dishes from Rom service out in the hallways outside of the rooms. The animals climb the stairs and make a mess in the hallways. Again not the resorts fault but the guests should leave dirty dishes in the rooms and the cleaning staff will remove them during the day. Had a very relaxing week. A much older crowd than what I expected. Not a bad thing but surprising. Thumbs up ! Would come back again in a heart beat. Thanks Occidental Grand
    Round Indicators
    DalTexTraveler Dallas, Tx. 11/30/2017 Couples

    “Very nice, but needs improvement”

    This is a beautiful property built into the jungle. No beach view rooms, but a very nice beach and several nice pools. Royal Level has a private restaurant and while the food was better there, service could be painfully slow - 90 minutes for a soup and sandwich "quick" lunch. The food is better than some all inclusive a I've stayed in, but I was glad to head to Alberto's for a nice dinner out - and much better food. Our room, 2031, was spacious and well appointed and we loved it.
    Round Indicators
    plumbertapes plumbertapes@aol.com. 10/19/2017 Couples

    “First time back since Barcelo took them over”

    Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the view. The only down side to our trip, was the day passes on the weekend they should limit the amount they sell. The pool area is so congested you get half a glass pool water because of the young kids jumping in, no supervision If you are a diver this is a great location we have been coming to Cozumel since the 90's an stayed at menny places south of the town, instead of a half hour boat ride,.. you are just minutes away. I have been diving with "Dive With Martin" great shop $255 for 4 day's of diving.

    EVALUATION

    Round Indicators

    • january 6 2018
    • Washington DC, District of Columbia
    • Couples

    WorldTraveler38

    “Excellent stay at Royal Level”


    We had a great time here, and the place is beautiful. We paid a little extra for the Royal Level and it was completely worth it. Very comfortable and beautiful room with all the furnishings you expect in a solid 4 star- robes, coffee maker, refrigerator, fluffy towels, spa tub, separate huge glass shower, plenty of space to spread out. etc. We almost got junior suite, but the regular room had more than enough space. It even had small dining table and chairs. We looked the small balcony overlooking the forest. Bed was comfy, air conditioning worked great. Hot water in shower can get super hot, be careful. And the temperature can fluctuate at times, but on an island I kind of expect that. Nothing crazy but it will get hot! My husband called it “amazing”, and I can’t didagree. We stayed for 12 days and the biggest issue I can think of was other hotel guests feeding the wildlife, after the hotel clearly said not to. Don’t be that ignorant tourist please. It’s an eco park and you’re being a jerk doing that, and it’s not helpful to the wildlife. (Which was abundant) Royal Level has access to all the restaurants, but they book fast so do it first thing in the morning. The concierge was super nice about getting us in and helping. The beach chairs are a little too close and just a tad crowded, but never an issue. And frankly, everyone is there for relaxing. Snorkeling was great. Tons of fish, barracudas, sting rays. Just walk out into the water and go for it. They served drinks on the beach, and the beach restaurant (buffet) let’s you do take out. We grabbed food and hit the beach/pool. We had very good food in all the restaurants, so I’m not sure what some reviewers were complaining about. My husband is a chef and we were satisfied each time. Worst I can say is the Caesar dressing didn’t taste like Caesar. The buffets were decent, but the sit down restaurants were excellent. Room service was good too, but very limited menu. I loved a particular sandwich though, so no issue. And it’s 24 hours so that’s a bonus. Gift shop is large with pretty much everything you need. Food, souvenirs, toiletries, etc. They exchanged money for us no issue. And they have ATM’s on property. Do not get American dollars at the American ATM. The exchange rate was high, and then they charge $20+ depending on how much you take out. Do the Peso ATM, go to the lobby person, or go to a bank. We had free WiFi. You had to be careful because it might sign you out, signal loss, and you don’t know you’re using your data. Just sign back in. We liked this place so much we even threw them a bone and did the time share presentation to get the free Jeep for the day. We NEVER do that. And this is how good the service was, we had fun at the presentation! He almost sold us lol, but we don’t believe in time shares. (Have to say if you do, the prices were weirdly cheap.) And they weren’t pushy in the lobbies. We got our free 24 Jeep and had a blast doing a day trip around the island. The pools were fun. Definitely a lot of activity at the main pool and for families. The adult pool was more our style and quiet. Feel free to email with questions. This is the 2nd we stayed at hotel in Mexico where 1/2 the reviews seemed to hate it and we loved it. And we’re picky, so no idea what that’s about. Maybe people being “ugly tourists” or not staying at the Royal Level. We’re easy going but do have expectations. This hotel met them.


    EVALUATION

    Round Indicators

    • december 21 2017
    • Louisville, Kentucky
    • Family

    steves012017

    “treated like a king”


    the service was outstanding with all inclusive and great room service at no additional charge. four restaurants with outstanding food. top shelf liquor. heated or not heated pools your choice. the property is like a jungle. they have a beach restaurant buffet that is great right next to the ocean must try it.also adult pool too.


    EVALUATION

    Round Indicators

    • december 9 2017
    • Cambridge, Canada
    • Family

    hwypig6971

    “Very relaxing”


    Would like to thank Thomas and Carlos for the Fine dining we received almost every night in the Grand restaurant. Superb service and they we always super friendly. Didn't go to the main buffet all week for dinner. The beach restaurant was good but I Didn't enjoy the sea food experience. Not the resorts fault. The beach was good and the service for drinks at the beach was great. All the staff very very friendly. The rooms were perfect. Very clean . The draw back to the rooms would be that the guests put their dirty dishes from Rom service out in the hallways outside of the rooms. The animals climb the stairs and make a mess in the hallways. Again not the resorts fault but the guests should leave dirty dishes in the rooms and the cleaning staff will remove them during the day. Had a very relaxing week. A much older crowd than what I expected. Not a bad thing but surprising. Thumbs up ! Would come back again in a heart beat. Thanks Occidental Grand


    EVALUATION

    Round Indicators

    • november 30 2017
    • Dallas, Tx
    • Couples

    DalTexTraveler

    “Very nice, but needs improvement”


    This is a beautiful property built into the jungle. No beach view rooms, but a very nice beach and several nice pools. Royal Level has a private restaurant and while the food was better there, service could be painfully slow - 90 minutes for a soup and sandwich "quick" lunch. The food is better than some all inclusive a I've stayed in, but I was glad to head to Alberto's for a nice dinner out - and much better food. Our room, 2031, was spacious and well appointed and we loved it.


    EVALUATION

    Round Indicators

    • october 19 2017
    • plumbertapes@aol.com
    • Couples

    plumbertapes

    “First time back since Barcelo took them over”


    Over all this has been great for the Occidental. They have moved the Buffet to the seaside lunch area, in put in a enclosed buffet area. Having your breakfast in the morning out there is why you go on vacation to relax in enjoy the view. The only down side to our trip, was the day passes on the weekend they should limit the amount they sell. The pool area is so congested you get half a glass pool water because of the young kids jumping in, no supervision If you are a diver this is a great location we have been coming to Cozumel since the 90's an stayed at menny places south of the town, instead of a half hour boat ride,.. you are just minutes away. I have been diving with "Dive With Martin" great shop $255 for 4 day's of diving.


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