Barceló Hotel Reception Occidental Grand Cozumel Resort

Royal Level at Occidental Cozumel

Texto: 33172 The most exclusive space and with VIP services, located next to Palancar reef, one of the best in the world for diving. Carretera Costera Sur Km 16.6 | 77600 | San Francisco | Palancar | Cozumel | Quintana Roo | México
+ 52 987 872 97 30 + 52 987 872 97 39
Royal Level at Occidental Cozumel Texto: 33172 4 out of 5 based on 346 ratings. 346 user reviews.
Royal Level at Occidental Cozumel reviewed by Deb B on . Royal Club does not disappoint! This was our 20th year Anniversary going to Cozumel, either at the Allegro or Grand. Barceló took over the clubs a few years ago renaming the Grand, the Occidental Cozumel .Since taking over the... Rating: 5
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Royal Level at Occidental Cozumel

Carretera Costera Sur Km 16.6   77600   San Francisco   Palancar   Cozumel   Quintana Roo   México  


Places of Interest

19.8 km Cozumel International Airport

250 m Beach

Premios y Reconocimientos Prizes and awards

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Royal Level at Occidental Cozumel

4.0/5 Round Indicators
| 353 Reviews

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DETAILED EVALUATION

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Service


GUESTS’ SCORE

Excellent

53% Complete

190

Very good

29% Complete

103

Average

7% Complete

26

Poor

3% Complete

14

Very poor

5% Complete

20

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    NESvia1 Virginia. 04/19/2018 Family

    “A royal time at Occidental Cozumel”

    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    Round Indicators
    sassy909 Ontario, Canada. 03/16/2018

    “Fabuous staff!”

    I would definitely return to the Occidental Cozumel and would pay the upgrade for the Royal Level as I do not enjoy buffets. The staff definitely make this a great place to vacation! The beach is beautiful and walking past a couple of resorts, we definitely had the best beach! Love that the resort is in the jungle!

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear sassy909 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Cozumel. We look forward to welcoming you back again very soon.

    Round Indicators
    Angela H 03/13/2018 Family

    “Resort for a day.”

    My group of 3 decided to do a resort for a day. The resort was easy to get checked in once you arrived to property. The beach was very pretty. There were enough chairs in n beach and around the pool. Drinks were included though not very good. The buffet was nice.

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Angela H Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    mahobeachlady Raleigh, North Carolina. 03/08/2018

    “Spa at Barcelo/Occidental is excellent”

    The Royal Level rooms are very pretty and comfortable. The restaurant "LA CARRETA" is the best food there! The Spa with Erika & Lizbeth is EXCELLENT - their massage is great - wish I could take them home with me! Not enough chairs around pools in "HIGH" season (now) . Still need a toilet at Quiet adult pool. The water there is crystal clear and beautiful. Just stand on the dock and watch the fish below you! Love it.

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear mahobeachlady We thank you for your wonderful comments on service which of course have been shared with the spa team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Angie J 03/05/2018 Couples

    “Fantastic Week!!”

    We spent the week of Feb 24 - Mar 3, 2018 at Occidental. We did the Royal Level and I HIGHLY recommend it! Well worth the added cost. This resort is a great size, not too big, not too small. The grounds are beautiful and very well maintained. People were always working to maintain the beauty of it. The local wild life was fun to see! Iguanas, small lizards, geckos (or something tiny), Coati, and birds. The beach is FANTASTIC!! White sand, ample chairs available, no rocks in the water and wonderful snorkeling just off your beach chair! So many fish of different types, rays, Big Ugly, the resident barracuda, and lobster. Even more if you go on the 3 reef snorkel excursion. The staff that walks around serving drinks were great. For the Royal Level, the restaurant La Carreta was great! Carlos treated us very well and the rest of the staff was prompt and attentive. We ate there quite a bit. It's small, quiet, better service and food than the other restaurants and worth the upgrade. Our last night there we bought the (add'l charge) Lobster dinner and asked for surf and turf. The chef prepared a feast for us! Amazing potato and leek soup, a gourmet salad served in a parmesan crust bowl that was edible, two lobster tails and steak cooked to perfection with risotto and fresh vegetables and tableside prepared bananas foster with ice cream, complete with flambe'! Such a treat! Their presentation is fantastic. The entertainment each night was something fun and different to do. We saw the Mexican show, the fire show, the circus show (acrobats) and a live band. The band was my favorite. The Tequila Shot was the name I believe. Jessica at Royal check in was always so pleasant and happy to take care of any need we had. Gabriella, the guest experience manager, took wonderful care of us as well. She made sure our anniversary was celebrated in style. We felt very special! If I HAD to make any suggestion for improvement it would be at the buffets ~ better food and more selections. And please...CHURROS! This resort was amazing and we will go back. We will do Royal Level again and unless you are looking for a massive party scene, this place caters to all ages and tastes. There are multiple pools. One is quiet and adults only. Another is more the entertainment pool closer to the beach and bar with activities all day like zumba, water polo, etc. There is a kids pool which we never saw. We saw all ages of people and there was a place for them to enjoy their style of relaxation and fun. Taxi into town was $15 USD plus tip. 3 reef snorkel excursion was $52 USD per person. Please tip your drink staff! I was surprised at how many people don't do that. They work hard -- tip them! :)

    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
     Dear Angie J I would like to express my gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel specifically at Royal Level was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. I was my pleasure to help you in such a special occasion as your Anniversary, please feel free to contact me for any future assistance. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • april 19 2018
    • Virginia
    • Family

    NESvia1

    “A royal time at Occidental Cozumel”


    My family and I just returned from another fabulous vacation to Cozumel yesterday, and could not wait to share our experience at Occidental. Although we have visited the island many times, we had never stayed at this resort. Very happy to report we were delighted with the experience… Check In / Check out Process We arrived at the hotel at around 1:30 PM and were greeted by very friendly bellman who helped us unload our luggage. While my husband parked the car (no charge for overnight parking), I proceeded to the reception area to request an early check in. I was told by the receptionist the bellman would be taking us with a golf cart to the Royal check-in desk. The Royal reception area was very personalized; we were greeted with o’dourves and sparkling wine, and Emma (reception area manager) made us feel very welcome from the moment we walked in explaining the resort features, restaurant options and entertainment schedule. Our room was ready in 10 minutes (ahead of the 3 PM regular check in). Upon departure, the check-out process was also very smooth, with the bellman meeting us with a golf cart to take us and our luggage directly to our car. Facilities We found the rooms in the Royal area to be very well kept and fairly quiet. They were very spacious, clean, and, to our satisfaction, without the usual smells of humid, beach front properties. The air conditioning worked well, there was a free safe for valuables, beds were comfortable, mini bar was restocked regularly, and we never ran out of toiletries, water and fresh towels. The pool and Jacuzzi areas were also quite clean, with plenty of beach towels and chairs. Never had an issue checking out the free snorkel and kayak equipment. And the beach… what can we say?! It’s Cozumel! Meals / Bars Meals at La Carreta were simply delicious and delightful. The servers were friendly and completely accommodating to our every request (including second servings!) We never had a problem with our reservations, which Emma and the other reception area ladies made sure to arrange for us. We also ate meals at the buffet restaurants and Sonora. Sonora was not as great as La Carreta, but still very tasty. The buffets were not our favorite, but good enough for a quick meal – choices were limited and food sometimes ran out without being replenished. There was no snack bar available. Can’t comment on Los Olivos, the seafood restaurant, nor the Pizza bar which opened after 9 pm since we didn’t eat there; also, can’t comment on room service since we never made use of the option which was available to us. But as adults, what we enjoyed the most was wrapping up the night at the main bar; more than the drinks, we applauded the service, interesting conversations and laughs with our favorite barmen – Franklin and Ivis! Every guest we spoke to raved about them, and towards the end of our trip we understood why. Regardless of whether we were having an adult beverage or opting for sparkling water, Franklin and Ivis made us (and everyone around us) feel like family. Amazing guys; certainly the best barmen in Occidental Cozumel – will come back just to chat with them again! Entertainment My kid enjoyed the kids club to the max thanks to the caring and friendly people who worked there – Sandra, Darwin and Jesus. He loved all the activities and eating lunch in the company of other children. We also enjoyed the shows – light show, folkloric dancers, pre-hispanic show and fire show were our favorites! All in all, we had a GREAT TIME… and managed to do it without falling into the ‘sales pitch in exchange for a tour discount’!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Edith S Thank you for reviewing your recent stay in our Royal Level. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. Our staff welcomes each guest with the Occidental Cozumel spirit and strives to assist in any possible way to ensure everyone has a pleasant stay, it is indeed very rewarding to read that you have appreciated their genuine helpfulness throughout your holidays among us. we are very pleased to read that you did like the room we accommodated you in and that you found it to be clean and comfortable at all times. We also appreciate your kind words for our bartender staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them on your behalf for their contribution to your wellbeing whilst staying among us. We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • march 16 2018
    • Ontario, Canada

    sassy909

    “Fabuous staff!”


    I would definitely return to the Occidental Cozumel and would pay the upgrade for the Royal Level as I do not enjoy buffets. The staff definitely make this a great place to vacation! The beach is beautiful and walking past a couple of resorts, we definitely had the best beach! Love that the resort is in the jungle!


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear sassy909 We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting Cozumel. We look forward to welcoming you back again very soon.

    EVALUATION

    Round Indicators

    • march 13 2018
    • Family

    Angela H

    “Resort for a day.”


    My group of 3 decided to do a resort for a day. The resort was easy to get checked in once you arrived to property. The beach was very pretty. There were enough chairs in n beach and around the pool. Drinks were included though not very good. The buffet was nice.


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Angela H Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    EVALUATION

    Round Indicators

    • march 8 2018
    • Raleigh, North Carolina

    mahobeachlady

    “Spa at Barcelo/Occidental is excellent”


    The Royal Level rooms are very pretty and comfortable. The restaurant "LA CARRETA" is the best food there! The Spa with Erika & Lizbeth is EXCELLENT - their massage is great - wish I could take them home with me! Not enough chairs around pools in "HIGH" season (now) . Still need a toilet at Quiet adult pool. The water there is crystal clear and beautiful. Just stand on the dock and watch the fish below you! Love it.


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear mahobeachlady We thank you for your wonderful comments on service which of course have been shared with the spa team. It is always a great source of motivation for our staff to hear that our guests appreciated their services and attention to detail. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • march 5 2018
    • Couples

    Angie J

    “Fantastic Week!!”


    We spent the week of Feb 24 - Mar 3, 2018 at Occidental. We did the Royal Level and I HIGHLY recommend it! Well worth the added cost. This resort is a great size, not too big, not too small. The grounds are beautiful and very well maintained. People were always working to maintain the beauty of it. The local wild life was fun to see! Iguanas, small lizards, geckos (or something tiny), Coati, and birds. The beach is FANTASTIC!! White sand, ample chairs available, no rocks in the water and wonderful snorkeling just off your beach chair! So many fish of different types, rays, Big Ugly, the resident barracuda, and lobster. Even more if you go on the 3 reef snorkel excursion. The staff that walks around serving drinks were great. For the Royal Level, the restaurant La Carreta was great! Carlos treated us very well and the rest of the staff was prompt and attentive. We ate there quite a bit. It's small, quiet, better service and food than the other restaurants and worth the upgrade. Our last night there we bought the (add'l charge) Lobster dinner and asked for surf and turf. The chef prepared a feast for us! Amazing potato and leek soup, a gourmet salad served in a parmesan crust bowl that was edible, two lobster tails and steak cooked to perfection with risotto and fresh vegetables and tableside prepared bananas foster with ice cream, complete with flambe'! Such a treat! Their presentation is fantastic. The entertainment each night was something fun and different to do. We saw the Mexican show, the fire show, the circus show (acrobats) and a live band. The band was my favorite. The Tequila Shot was the name I believe. Jessica at Royal check in was always so pleasant and happy to take care of any need we had. Gabriella, the guest experience manager, took wonderful care of us as well. She made sure our anniversary was celebrated in style. We felt very special! If I HAD to make any suggestion for improvement it would be at the buffets ~ better food and more selections. And please...CHURROS! This resort was amazing and we will go back. We will do Royal Level again and unless you are looking for a massive party scene, this place caters to all ages and tastes. There are multiple pools. One is quiet and adults only. Another is more the entertainment pool closer to the beach and bar with activities all day like zumba, water polo, etc. There is a kids pool which we never saw. We saw all ages of people and there was a place for them to enjoy their style of relaxation and fun. Taxi into town was $15 USD plus tip. 3 reef snorkel excursion was $52 USD per person. Please tip your drink staff! I was surprised at how many people don't do that. They work hard -- tip them! :)


    Gabriela G, Gerente at Royal Level at Occidental Cozumel, responded to this review
    Dear Angie J I would like to express my gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Cozumel specifically at Royal Level was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. I was my pleasure to help you in such a special occasion as your Anniversary, please feel free to contact me for any future assistance. Gabriela Gaeta Guest Experience Manager cozumel.guestexperience@occidentalhotels.com

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

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