Discounts available at Barcelo.com

With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 Situated directly on the seafront, this all-inclusive 5* resort boasts beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 2865 ratings. 2865 user reviews.
Barceló Maya Caribe reviewed by Desiree1978 on . Great Family Vacation We stayed at the Barceló Maya in February, 2016 for a week as a family with a one year old and three year old. Food at the buffet and a la carte restaurants was excellent. The complex is big but... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 2865 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

65% Complete

1887

Very good

21% Complete

621

Average

6% Complete

195

Poor

3% Complete

87

Very poor

2% Complete

76

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    Round Indicators
    Desiree1978 Toronto, Canada. 02/16/2017 Family

    “Great Family Vacation”

    We stayed at the Barceló Maya in February, 2016 for a week as a family with a one year old and three year old. Food at the buffet and a la carte restaurants was excellent. The complex is big but has a lot of beach front so every room is close to the beach and it is easy to find a chair at the beach. There is also a frequent shuttle to get you around the complex. Each pool has an area for kids which is great. They also have a free dolphin show each day. For an extra cost, you can also swim with the dolphins. The only thing that was a bit annoying was that even though it was an all inclusive package including tips, everyone still expected additional tips and you could feel it. At other places I've stayed at, even though they suggested giving additional tips, staff didn't wait for them. An excellent vacation nonetheless. I would recommend it to someone considering going.
    Round Indicators
    Donatelam Macomb, Michigan. 02/15/2017 Family

    “Cant wait to come back!!”

    Went on vacation here with about 18-20 family members and everything was amazing! We stayed for 2 weeks and there was never a dull moment. Amazing food, great hotel, breathtaking beach/view, fun activities by the pool, Great live shows and such a friendly staff especially Samuel, Cesar, and Abdul. They always made sure our family was having a good time which was awesome. Totally satisfied and I can't wait to return!!!
    Round Indicators
    Jo-Anne F 02/15/2017 Friends getaway

    “Let down”

    Upon arriving we were quite excited about the hotel. I found it well laid out and the beach was really great. We were heading out to Dinner and stopped at the mall bar for a beverage. When I went to go down the stairs I fell and really got banged up. Security came and dressed my wounds. I filed an accident report and they shelled me to dinner. When done they wheeled me to my room. I called reception to get a cane and tensor bandage and they had neither. They told me if I go it will cost me and I would have to buy my own tensor bandages. Needless to say my last three days were pretty quiet. I tried a couple more times to get a tensor bandage and did stop a life guard to clean my wounds a secon time. When checking out I went to the front and asked for a copy of the accident report. They said they would have it ready at check out. I told the nexus rep what had happened and he called me right away and said someone would be down to wrap my worst ankle for the flight home. I went to check out and asked for the report. They said they didn't have it. Then said I owed 91 peso for a room charge which I taken care of the night before. As the line up grew behind me I couldn't believe they were shaking me down for 91 peso. Especially since I could get no help with my injury. I reluctantly paid the money just to get out of there and asked for the report. One of the woman said she would go get it and by this time we were holding up the airport transfer. We just started to walk away and stood behind a column and the girl who said she was going to get the report, we came out from behind the column, she saw us and took off. So, I really wanted to give a grand report but these actions by the hotel and staff left a bad taste in my mouth. You would think the day after the accident someone would have checked in to see how I was. My left foot is double the size and my right ankle is triple the size, bruised and I'm having trouble walking and am in pain. I have a massive gash up my right leg and two smaller ones. I have wrenched my back, shoulder and sprained my right hand. I was told they would email my accident report for my insurance and they haven't even done that. I am also lodging an official complaint with my travel agent. So be very careful everyone. The steps at the mall bar have no handrail.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear Jo-Anne F, Waiting for you to fully recover from your fall at the hotel, I inform you that the version you filled was sent to the email address that you provided us on the day of your departure. I recommend you check your spam mailbox, sometimes unknown mails with attachments are sent to this mailbox for protecting your computer. Anyway we will re-send it again. In case you need anything else do not hesitate to contact us. Regards,

    Round Indicators
    bardsloh Scott, Canada. 02/14/2017 Couples

    “Wonderful vacation”

    We arrived around noon and had to wait ti 3 before checking into our room..the rom was ok ,clean and tidy but not what I expected. In the information kit there was a flyer inviting one, if desired,to upgrade not only to a better room,but also more a la carte restaurants and more room services including food.The room was near the same but it was pool side with a huge balcony,Hamac and table to eat..all you want any time you want it.with pools and beach in front.we were ready for a fantastic week . All the a la carte restaurants serve well presented good tasting food.Steaks,Japaneese etc all excellent.Entertainment is correct and abondent.All and all this is a solid 4star resort that I recommend and will go back to.
    Round Indicators
    sharryn101 Hamilton, Canada. 02/14/2017

    “All we hoped and better then expected.!”

    My friend and I stayed at the Barcelo Maya Crib Feb 2-9, 2017 , and right away we were impressed. The grounds are beautiful and the check in was fast and easy. Our room was very nice, first floor Laban building, nice and close to the beach. It is a large property, due to multiple resorts but, unless you want to explore the others, we found no real need to leave our section often. The beach closest to the Maya Crib and The Beach unit sides is by far The Best!! While up the beach line, at the Palace portion of the beach is not great at all. We found it way to rocky and tough waters most of the time. Our section was awesome and swim-able every day. Others that say finding loungers are never an issue are correct. There were always loungers available anytime of the day. The food was by far, the best we have ever had at any resort! There was always choices and the quality was really good. The steak house was really good but, we didn't bother booking any others since we were quite satisfied with the buffets. The staff were all wonderful and helpful . The part of the resort that has the "Mayan Mall" section was a bit way too 'commercial modern" for me but, others seemed to enjoy it. The entertainment was classic resort, nothing new. It would be nice to see some new thing new but, it seems common themes. Even smaller karaoke shows, or interactive music jams or something..Overall, it was a great vacation, wonderful experience and a beautiful resort!

    EVALUATION

    Round Indicators

    • february 16 2017
    • Toronto, Canada
    • Family

    Desiree1978

    “Great Family Vacation”


    We stayed at the Barceló Maya in February, 2016 for a week as a family with a one year old and three year old. Food at the buffet and a la carte restaurants was excellent. The complex is big but has a lot of beach front so every room is close to the beach and it is easy to find a chair at the beach. There is also a frequent shuttle to get you around the complex. Each pool has an area for kids which is great. They also have a free dolphin show each day. For an extra cost, you can also swim with the dolphins. The only thing that was a bit annoying was that even though it was an all inclusive package including tips, everyone still expected additional tips and you could feel it. At other places I've stayed at, even though they suggested giving additional tips, staff didn't wait for them. An excellent vacation nonetheless. I would recommend it to someone considering going.


    EVALUATION

    Round Indicators

    • february 15 2017
    • Macomb, Michigan
    • Family

    Donatelam

    “Cant wait to come back!!”


    Went on vacation here with about 18-20 family members and everything was amazing! We stayed for 2 weeks and there was never a dull moment. Amazing food, great hotel, breathtaking beach/view, fun activities by the pool, Great live shows and such a friendly staff especially Samuel, Cesar, and Abdul. They always made sure our family was having a good time which was awesome. Totally satisfied and I can't wait to return!!!


    EVALUATION

    Round Indicators

    • february 15 2017
    • Friends getaway

    Jo-Anne F

    “Let down”


    Upon arriving we were quite excited about the hotel. I found it well laid out and the beach was really great. We were heading out to Dinner and stopped at the mall bar for a beverage. When I went to go down the stairs I fell and really got banged up. Security came and dressed my wounds. I filed an accident report and they shelled me to dinner. When done they wheeled me to my room. I called reception to get a cane and tensor bandage and they had neither. They told me if I go it will cost me and I would have to buy my own tensor bandages. Needless to say my last three days were pretty quiet. I tried a couple more times to get a tensor bandage and did stop a life guard to clean my wounds a secon time. When checking out I went to the front and asked for a copy of the accident report. They said they would have it ready at check out. I told the nexus rep what had happened and he called me right away and said someone would be down to wrap my worst ankle for the flight home. I went to check out and asked for the report. They said they didn't have it. Then said I owed 91 peso for a room charge which I taken care of the night before. As the line up grew behind me I couldn't believe they were shaking me down for 91 peso. Especially since I could get no help with my injury. I reluctantly paid the money just to get out of there and asked for the report. One of the woman said she would go get it and by this time we were holding up the airport transfer. We just started to walk away and stood behind a column and the girl who said she was going to get the report, we came out from behind the column, she saw us and took off. So, I really wanted to give a grand report but these actions by the hotel and staff left a bad taste in my mouth. You would think the day after the accident someone would have checked in to see how I was. My left foot is double the size and my right ankle is triple the size, bruised and I'm having trouble walking and am in pain. I have a massive gash up my right leg and two smaller ones. I have wrenched my back, shoulder and sprained my right hand. I was told they would email my accident report for my insurance and they haven't even done that. I am also lodging an official complaint with my travel agent. So be very careful everyone. The steps at the mall bar have no handrail.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear Jo-Anne F, Waiting for you to fully recover from your fall at the hotel, I inform you that the version you filled was sent to the email address that you provided us on the day of your departure. I recommend you check your spam mailbox, sometimes unknown mails with attachments are sent to this mailbox for protecting your computer. Anyway we will re-send it again. In case you need anything else do not hesitate to contact us. Regards,

    EVALUATION

    Round Indicators

    • february 14 2017
    • Scott, Canada
    • Couples

    bardsloh

    “Wonderful vacation”


    We arrived around noon and had to wait ti 3 before checking into our room..the rom was ok ,clean and tidy but not what I expected. In the information kit there was a flyer inviting one, if desired,to upgrade not only to a better room,but also more a la carte restaurants and more room services including food.The room was near the same but it was pool side with a huge balcony,Hamac and table to eat..all you want any time you want it.with pools and beach in front.we were ready for a fantastic week . All the a la carte restaurants serve well presented good tasting food.Steaks,Japaneese etc all excellent.Entertainment is correct and abondent.All and all this is a solid 4star resort that I recommend and will go back to.


    EVALUATION

    Round Indicators

    • february 14 2017
    • Hamilton, Canada

    sharryn101

    “All we hoped and better then expected.!”


    My friend and I stayed at the Barcelo Maya Crib Feb 2-9, 2017 , and right away we were impressed. The grounds are beautiful and the check in was fast and easy. Our room was very nice, first floor Laban building, nice and close to the beach. It is a large property, due to multiple resorts but, unless you want to explore the others, we found no real need to leave our section often. The beach closest to the Maya Crib and The Beach unit sides is by far The Best!! While up the beach line, at the Palace portion of the beach is not great at all. We found it way to rocky and tough waters most of the time. Our section was awesome and swim-able every day. Others that say finding loungers are never an issue are correct. There were always loungers available anytime of the day. The food was by far, the best we have ever had at any resort! There was always choices and the quality was really good. The steak house was really good but, we didn't bother booking any others since we were quite satisfied with the buffets. The staff were all wonderful and helpful . The part of the resort that has the "Mayan Mall" section was a bit way too 'commercial modern" for me but, others seemed to enjoy it. The entertainment was classic resort, nothing new. It would be nice to see some new thing new but, it seems common themes. Even smaller karaoke shows, or interactive music jams or something..Overall, it was a great vacation, wonderful experience and a beautiful resort!


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