Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35192 Situated directly on the seafront, this all-inclusive 5* resort boasts beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35192 4.5 out of 5 based on 3910 ratings. 3910 user reviews.
Barceló Maya Caribe reviewed by shantelm921 on . Best hotel I’ve stayed at Seriously wouldn’t spend my time in Mexico anywhere. The service is impeccable, the hotel is beautiful, the food was great. I felt like royalty my whole stay. From check in to check out they... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750   Riviera Maya, Quintana Roo     México  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 3976 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

64% Complete

2562

Very good

21% Complete

861

Average

7% Complete

300

Poor

3% Complete

140

Very poor

2% Complete

113

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    Round Indicators
    alicekao Dallas, Texas. 05/20/2018 Family

    “Good luck for the check-in .... and get a room”

    We arrived yesterday afternoon and for the last 24 hour we are here. We spent way too much time dealing with the front desk. We arrived at Coloniel which is the hotel we booked but then we was told go to Cribe with no explanations, so we went. We stayed in line waiting for a front desk person to help us then the person who were helping us was constantly answering phone calls while She was helping me, and she has to push me to another girl fishing the Job because she was too busy on the phone. It turned out the other girl is new And need to ask her for everything.....I asked for a second or the third floor room, but we got a room on the first floor anyway and then I was told to wait around 30 mins they will help me switch to a higher floor room. We waited for 30 mins additional to that 30 mins check-in time.. .. then I was told they can’t help me anymore we need to come to the front desk next day morning to change room. We spent our time walk and found our first floor room then the keys they gave to me is not working.. so I have to go back there to get new keys. We got the new keys open the door, then the Sink in the bathroom doesn’t drain well, and there is hair around bathtub. I was exhausted and didn’t even bother to call them fix it, just lives with it. Then there is a group partying next door like 11:00 pm with very loud music and singing. I have to call the front desk, my phone was transferred around then I was told the security is coming. After 10mons the party is still going on then I went and hitting the door of next door for them to shut down the party and they did at 11:30pm. This morning we went to check on our new room then I was told to take all our stuff out before noon and come back at 3:00pm so we will have a higher floor room ready for me. We did everything they said and at 3:00 pm we were told by the front desk that our new room is ready on the second floor. The guy with his eyes Widely open confirmed to me yes second floor room ready..... I spent 25 mins in that bulding trying to find my new room on the second floor but I can’t because it is not on the second floor it on the first floor again.... IDIOT!!!! Now another hour gone by , a supervisor finally walked me to my second floor room. 24 hour after arrival ... I have been coming to Cancun about 15 times last ten years and Barcelo alone at least 3 or 4 times, this time....,...... Well good luck to me for the rest of my vacation and I will report back anything else going wrong....
    Round Indicators
    Darlene L 05/20/2018 Family

    “beautiful property but service is very bad...lots and lots of walking...everything extra is way overpriced...everything”

    had a bad experience with a fall...management would not talk to me about it...nothing tt got resolved except frustration...and many hours away from my supposed vacation!! no bar service in two places...the mall bar and the theatre they just looked at us....this is definitely not a 5 star hotel.
    Round Indicators
    joypee 05/19/2018 Family

    “Great time at the Barcelo Maya Caribe”

    Great relaxing vacation. Lots of things to do and see if you want to. Accomidations, grounds and facilities were very nice. Will recommend this hotel to anyone. Great location if you want to do tours and excursions. Staff was very helpful and accomidating.
    Round Indicators
    Marie L Toronto, Canada. 05/18/2018 Family

    “3 star hotel with great staff and beautiful grounds”

    Just came back from the property, 2 adults 2 young kids It was certainly an enjoyable vacation and I woke up this morning to the sun shining in my window feeling I was still there, thinking I'd get up go to the buffet and go sit in the sun. But no such luck, and unpacking is what I ended up doing. Property and service: The property is beautiful, everything is clean. Staff is great, friendly and helpful and they remember you from previous days and anticipate your requests, that was nice. Tips are expected, appreciated and go a long way. I was happy to tip for good service. Check in and out were actually super fast for us, no line up. Don't know if we just came there at the right time. Rooms: Rooms are basic, but have everything you need and everything works. Beds are doubles, not queens and have very firm mattresses. The balcony was great for hanging out with a book when it was raining. Which it did every day but didn't last long. Apparently it is now rainy season. Food: The breakfast buffet is excellent. Loved the Mexican coffee. For every meal, lots of fresh fruit and freshly squeezed juices, that was great. The lunch buffet can be leftovers from the dinner the night before. The dinner buffet is hit and miss. The grill buffets by the pools are ok, can be hit or miss depending on the day. I stuck to the made to order stations for everything and that was good. Kids stuck to the desserts and fries and pizza (in that order). For a la cartes tried the Mexico Lindo (not great) and Kyoto (pretty good, the teppanyaki show was what you would get in a similar place in Toronto). As a Torontonian I am used to better food in concept and execution. But there was something to eat for everyone. Pools: Pools are great. Kids had lots of fun. There are a couple of kids' slides areas. The bigger one was roped off with yellow tape on our last day. Disappointing. Ocean and beach: Lots of seaweed. I only saw them cleaning it twice. I wonder if it's because it is a losing battle. It started out pretty seaweed free, but by the end of the week there were mountains of it in the shore. In any case, there was always a pretty clear spot you could use to get into the water. Water is pretty murky. The bottom in the water can be treacherous with rocks and some unexpected drops and the waves can be pretty strong. Have to be careful. They can provide life jackets for everyone. There was a snorkeling area off the pier on the property, but it had only a couple of kinds of fish there and was apparently not exciting enough for my kids, so we didn't do it. Always lots of places to sit and rest. The views are great. Walked around the whole property, the views are the best at the Palace section, but the beach is the best at the Beach section. Lots of birds, geckos, iguanas, lizards, squirrels and some bunny/gopher looking mammals. Overall I would not go back because of the the beach. When we do go to ocean destinations we want to be able to enjoy the ocean.
    Round Indicators
    HariSeldon2 Calgary, Canada. 05/17/2018 Family

    “Good experience with some small concerns.”

    The property is very beautiful, but it is awkward they has 5 "hotels" on same location and one can get confused. Beds are ok, but double size, not queen size. Rommes veryclean always. Food excellent, swimming pools good, very friendly entertainers. The down part: - we had booked "colonial" hotel and stayed at "Maya Caribe", over 2 hours to do check-in. - not all restaurants serves all drinks all inclusive. - ice cream on beach / pool sides not free, charge to room. - second room key card do not work had to reset it 3 times. - because of check-in mix-up, the shuttle to airport wait for us to original reception while we were waiting at host receptions, thanks God we didn't miss the airplane. Next vacation, next hotel.

    EVALUATION

    Round Indicators

    • may 20 2018
    • Dallas, Texas
    • Family

    alicekao

    “Good luck for the check-in .... and get a room”


    We arrived yesterday afternoon and for the last 24 hour we are here. We spent way too much time dealing with the front desk. We arrived at Coloniel which is the hotel we booked but then we was told go to Cribe with no explanations, so we went. We stayed in line waiting for a front desk person to help us then the person who were helping us was constantly answering phone calls while She was helping me, and she has to push me to another girl fishing the Job because she was too busy on the phone. It turned out the other girl is new And need to ask her for everything.....I asked for a second or the third floor room, but we got a room on the first floor anyway and then I was told to wait around 30 mins they will help me switch to a higher floor room. We waited for 30 mins additional to that 30 mins check-in time.. .. then I was told they can’t help me anymore we need to come to the front desk next day morning to change room. We spent our time walk and found our first floor room then the keys they gave to me is not working.. so I have to go back there to get new keys. We got the new keys open the door, then the Sink in the bathroom doesn’t drain well, and there is hair around bathtub. I was exhausted and didn’t even bother to call them fix it, just lives with it. Then there is a group partying next door like 11:00 pm with very loud music and singing. I have to call the front desk, my phone was transferred around then I was told the security is coming. After 10mons the party is still going on then I went and hitting the door of next door for them to shut down the party and they did at 11:30pm. This morning we went to check on our new room then I was told to take all our stuff out before noon and come back at 3:00pm so we will have a higher floor room ready for me. We did everything they said and at 3:00 pm we were told by the front desk that our new room is ready on the second floor. The guy with his eyes Widely open confirmed to me yes second floor room ready..... I spent 25 mins in that bulding trying to find my new room on the second floor but I can’t because it is not on the second floor it on the first floor again.... IDIOT!!!! Now another hour gone by , a supervisor finally walked me to my second floor room. 24 hour after arrival ... I have been coming to Cancun about 15 times last ten years and Barcelo alone at least 3 or 4 times, this time....,...... Well good luck to me for the rest of my vacation and I will report back anything else going wrong....


    EVALUATION

    Round Indicators

    • may 20 2018
    • Family

    Darlene L

    “beautiful property but service is very bad...lots and lots of walking...everything extra is way overpriced...everything”


    had a bad experience with a fall...management would not talk to me about it...nothing tt got resolved except frustration...and many hours away from my supposed vacation!! no bar service in two places...the mall bar and the theatre they just looked at us....this is definitely not a 5 star hotel.


    EVALUATION

    Round Indicators

    • may 19 2018
    • Family

    joypee

    “Great time at the Barcelo Maya Caribe”


    Great relaxing vacation. Lots of things to do and see if you want to. Accomidations, grounds and facilities were very nice. Will recommend this hotel to anyone. Great location if you want to do tours and excursions. Staff was very helpful and accomidating.


    EVALUATION

    Round Indicators

    • may 18 2018
    • Toronto, Canada
    • Family

    Marie L

    “3 star hotel with great staff and beautiful grounds”


    Just came back from the property, 2 adults 2 young kids It was certainly an enjoyable vacation and I woke up this morning to the sun shining in my window feeling I was still there, thinking I'd get up go to the buffet and go sit in the sun. But no such luck, and unpacking is what I ended up doing. Property and service: The property is beautiful, everything is clean. Staff is great, friendly and helpful and they remember you from previous days and anticipate your requests, that was nice. Tips are expected, appreciated and go a long way. I was happy to tip for good service. Check in and out were actually super fast for us, no line up. Don't know if we just came there at the right time. Rooms: Rooms are basic, but have everything you need and everything works. Beds are doubles, not queens and have very firm mattresses. The balcony was great for hanging out with a book when it was raining. Which it did every day but didn't last long. Apparently it is now rainy season. Food: The breakfast buffet is excellent. Loved the Mexican coffee. For every meal, lots of fresh fruit and freshly squeezed juices, that was great. The lunch buffet can be leftovers from the dinner the night before. The dinner buffet is hit and miss. The grill buffets by the pools are ok, can be hit or miss depending on the day. I stuck to the made to order stations for everything and that was good. Kids stuck to the desserts and fries and pizza (in that order). For a la cartes tried the Mexico Lindo (not great) and Kyoto (pretty good, the teppanyaki show was what you would get in a similar place in Toronto). As a Torontonian I am used to better food in concept and execution. But there was something to eat for everyone. Pools: Pools are great. Kids had lots of fun. There are a couple of kids' slides areas. The bigger one was roped off with yellow tape on our last day. Disappointing. Ocean and beach: Lots of seaweed. I only saw them cleaning it twice. I wonder if it's because it is a losing battle. It started out pretty seaweed free, but by the end of the week there were mountains of it in the shore. In any case, there was always a pretty clear spot you could use to get into the water. Water is pretty murky. The bottom in the water can be treacherous with rocks and some unexpected drops and the waves can be pretty strong. Have to be careful. They can provide life jackets for everyone. There was a snorkeling area off the pier on the property, but it had only a couple of kinds of fish there and was apparently not exciting enough for my kids, so we didn't do it. Always lots of places to sit and rest. The views are great. Walked around the whole property, the views are the best at the Palace section, but the beach is the best at the Beach section. Lots of birds, geckos, iguanas, lizards, squirrels and some bunny/gopher looking mammals. Overall I would not go back because of the the beach. When we do go to ocean destinations we want to be able to enjoy the ocean.


    EVALUATION

    Round Indicators

    • may 17 2018
    • Calgary, Canada
    • Family

    HariSeldon2

    “Good experience with some small concerns.”


    The property is very beautiful, but it is awkward they has 5 "hotels" on same location and one can get confused. Beds are ok, but double size, not queen size. Rommes veryclean always. Food excellent, swimming pools good, very friendly entertainers. The down part: - we had booked "colonial" hotel and stayed at "Maya Caribe", over 2 hours to do check-in. - not all restaurants serves all drinks all inclusive. - ice cream on beach / pool sides not free, charge to room. - second room key card do not work had to reset it 3 times. - because of check-in mix-up, the shuttle to airport wait for us to original reception while we were waiting at host receptions, thanks God we didn't miss the airplane. Next vacation, next hotel.


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