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With the promo code MAYAPREMIUM you can get 15% discount at our hotels Barceló Maya Beach, Barceló Maya Caribe, Barceló Maya Colonial and Barceló Maya Tropical.

Promo code valid for bookings made before 31.01.2017 and for stays up until 16.12.2017.

Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 Situated directly on the seafront, this all-inclusive 5* resort boasts beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 2865 ratings. 2865 user reviews.
Barceló Maya Caribe reviewed by Desiree1978 on . Great Family Vacation We stayed at the Barceló Maya in February, 2016 for a week as a family with a one year old and three year old. Food at the buffet and a la carte restaurants was excellent. The complex is big but... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 2886 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

65% Complete

1900

Very good

21% Complete

627

Average

6% Complete

196

Poor

3% Complete

87

Very poor

2% Complete

76

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    Round Indicators
    Matt M Regina, Canada. 02/22/2017 Couples

    “Great Resort, Great Vacaton”

    This resort is in one of the best spots in the Mayan Riviera and it didn't disappoint. The grounds and landscape are immaculate and well kept. The room was clean and quite modern. The beach is as good as it gets in the Mayan, however, still not the best in the world. Staying at the Maya Caribe, I felt, was the best location on the entire Barcelo Maya Grand Resort. It is quite centrally located and close to all of the beach/pool action. As well, the Caribe lobby is connected to the Maya Mall where there is lots of shopping and restaurants and the Kukulcan theatre is close by. Speaking of the theatre, there is one in between the Maya Beach and Maya Caribe (Kukulcan) and the between Colonial and Tropical (Pelenque). The shows were, for the most part, really good. Particularly the Il Divo and Variety shows. Very good singers, dancers, performers, etc. The Maya Mall is a nice touch, and I doubt many resorts have anything comparable. It is extremely modern, which some might find a negative. I felt like I wasn't in Mexico when you are there, but overall it's nice to have. The overall service at the resort was ok. There were times where I was a bit ticked off with buffet being out of food or taking too long to get drinks, but overall it was nothing to complain about. The biggest negative I had with the resort was the food. I thought that the food was substandard for a resort of this quality. Food was often cold (largely depending on when you arrived at the buffet) and/or hard. For a la cartes, we went to the Santa Fe (steak house), Capri (Italian), and the Tokyo (Japanese). The Santa Fe and Tokyo (teppanyaki) were really good food and service, however, the Capri was not good at all. Even though I complained quite a bit about the food, I still ate like an animal and was never hungry. The only other negative, albeit small, was that the wifi at this resort is garbage. There is a small area in the Maya Mall where they offer free wifi from 10:30am-1pm daily. However, it's slower than dial up from the early 1990's and very frustrating to do even the smallest tasks on the internet.. But whatever, we were on holidays so it didn't really matter. This resort has something for everyone and there is always something to do or see. Plenty of events and entertainment throughout the day. I even tried my hand at surfing in the Barcelo water park and it was a lot of fun - although it did cost extra. Many, many people have been to this resort multiple times, and I will likely be added to that list. You will not be disappointed by choosing this resort - it's worth the extra money.
    Round Indicators
    Debbie G Great Neck, New York. 02/22/2017 Family

    “Great place- service could be better...”

    We arrived at this huge resort for a 6 night stay. We upgraded at last minute to the "premium" club which guarantees an ocean view, jacuzzi in room, free 24 hour room service, unlimited ala carte restaurants and late checkout. The room was huge but there was no ocean view. The hotel is set so far back that you cannot see the water. The jacuzzi was nice but the housekeeping hardly cleaned it after use or gave us new bath salts- we had to request them. We also did not get a late checkout- not even for 1 hour. The good: The hotel is beautiful. Tons of pools, activities, the gym is gorgeous as is the spa. The rooms are large and comfortable. We loved most of the ala carte restaurants although we could not get a reservation at the Japanese ones until our last night. We then saw that most of the restaurants had tons of empty tables even though we were told that most were booked solid every night. Our favorite restaurants were Capri- Italian, La Fuentes- Spanish and Tokyo - Japanese with teppanyaki. The steak at Tokyo was one of the best I've ever had- so soft and juicy. The buffets are ok- they are buffets and u cannot expect amazing food. That being said, there is a large variety and we always found something good to eat. My 11 year old daughter and I both had massages at the spa. They were quite good. Working out in the gym was amazing. Sooo nice. They have a bowling alley, water park and mini golf. Note that the water park is $20/person and the mini golf is $10/person after 7pm- which is usually when u want to play bc otherwise it is too hot. It was fun- and my daughter loved it. There's also a mall and little shops to walk through at night. We did not check out the disco or the shows so I cannot comment on those. There were also tons of activities bf the pool and my daughter loved the paint your own pottery. The bad: There are tons of rocks - hidden and in full view- on the beach. On my 4th day, I took a walk on the beach and my toe was sliced open by a hidden rock in the sand. There were no lifeguards on the beach and I had to limp my way to the pool area until someone called a medic. I was offered to go to the doctor but only if I agree to pay$120. I did bc I was gushing blood. The doctor supposedly cleaned up the cut, told me I need to clean it with antibacterial wash and wrap it up 2x day but wouldn't give me bandages. I had to buy them. This was at 3pm. We went back after dinner since my toe was throbbing. At that point, she told me I should go to the hospital to get stitches. A taxi took me to the hospital from the hotel- no one told me how much it would cost- and when I got to hospital, I was told it would be a minimum of $1200 for one stitch. I needed 3. The doctor has to use a needle to take out each piece of sand in my toe since the hotel's doctor did not clean it well. 3 stitches and $1200 later, the taxi took me back to the hotel and demanded $60. There was no one around so I paid him. I then asked for a late checkout- no. They couldn't do it. I feel that rheee should've been more concern on the hotel's part for my injury. None. Also Room service was quite slow. 45 minutes at best. Overall, we enjoyed our stay even with the injury and will be back. But probably will not upgrade. Not worth the extra money.
    Round Indicators
    allegria111 Solon, Ohio. 02/21/2017 Couples

    “Best beach vacation ”

    Very nice resort. Great food. Lots to do. Very clean. Restaurants have good food and attentive service. Will definitely go back one day. Good for couples or with children . Lots of entertainment . Clean rooms, dont forget to tip your servers

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear allegria111, Many thanks for choosing Barceló Maya Caribe as your vacation hotel and the time you have taken to share your impressions about your stay, we love your positive attitude towards our services and facilities. We hope to have the pleasure of host you once again.

    Round Indicators
    uribea99 Midland, Michigan. 02/21/2017 Family

    “Amazing!!!!!!”

    This place was amazing! Visited with family of 4 in March/April of 2016. We thought it would packed since it was the week of Easter but to our surprise the Caribe was very comfortable and quiet to be around. If you like to be around noisery pools, then I would recommend heading over to the pool at the tropical or colonial. Food was exquisite, buffet had lots of variety and I never got tired of it. The a la carte restaurants were good but if you were to just eat at the buffets you will be more than satisfied. Beach was great and there were always beach seats open. Only downside was the gym. Although the facility was fantastic, children under 18 aren't allowed to use any machines except the stationary bikes.. Not even a treadmill or anything so that was a little dissappointing. Soccer field and tennis courts are great! although you have to pay to play tennis when it is dark out. But all in all we enjoyed this hotel so much that we have booked to return once again at the end of March 2017. I would 100% recommend this resort to anybody!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear uribea99, We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as you vacation Hotel. We are happy that the Buffet and our Restaurants have been nice to your liking, and about the gym, we do not allow under 18 for their own safety, there is equipment that can be only used by adults. We look forward to hosting you again next March. Regards,

    Round Indicators
    SueSteinbach Steinbach, Canada. 02/21/2017 Couples

    “Amazing Catamaran Ride”

    We went to Barcelo Maya Caribe this February for a getaway. Francisco at the beach sports rental gave us an amazing catamaran ride. He was very helpful and knowledgeable. We would rate this 4.5 out of 5!

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear SueSteinbach, We love your positive attitude towards our facilities and services such as our WaterSports where you can have hours of fun on the Catamarán. We appreciate so much your good comments to our staff and we will be happy to reach them the good remarks you have mentioned. We look forward to serving you again. Regards,

    EVALUATION

    Round Indicators

    • february 22 2017
    • Regina, Canada
    • Couples

    Matt M

    “Great Resort, Great Vacaton”


    This resort is in one of the best spots in the Mayan Riviera and it didn't disappoint. The grounds and landscape are immaculate and well kept. The room was clean and quite modern. The beach is as good as it gets in the Mayan, however, still not the best in the world. Staying at the Maya Caribe, I felt, was the best location on the entire Barcelo Maya Grand Resort. It is quite centrally located and close to all of the beach/pool action. As well, the Caribe lobby is connected to the Maya Mall where there is lots of shopping and restaurants and the Kukulcan theatre is close by. Speaking of the theatre, there is one in between the Maya Beach and Maya Caribe (Kukulcan) and the between Colonial and Tropical (Pelenque). The shows were, for the most part, really good. Particularly the Il Divo and Variety shows. Very good singers, dancers, performers, etc. The Maya Mall is a nice touch, and I doubt many resorts have anything comparable. It is extremely modern, which some might find a negative. I felt like I wasn't in Mexico when you are there, but overall it's nice to have. The overall service at the resort was ok. There were times where I was a bit ticked off with buffet being out of food or taking too long to get drinks, but overall it was nothing to complain about. The biggest negative I had with the resort was the food. I thought that the food was substandard for a resort of this quality. Food was often cold (largely depending on when you arrived at the buffet) and/or hard. For a la cartes, we went to the Santa Fe (steak house), Capri (Italian), and the Tokyo (Japanese). The Santa Fe and Tokyo (teppanyaki) were really good food and service, however, the Capri was not good at all. Even though I complained quite a bit about the food, I still ate like an animal and was never hungry. The only other negative, albeit small, was that the wifi at this resort is garbage. There is a small area in the Maya Mall where they offer free wifi from 10:30am-1pm daily. However, it's slower than dial up from the early 1990's and very frustrating to do even the smallest tasks on the internet.. But whatever, we were on holidays so it didn't really matter. This resort has something for everyone and there is always something to do or see. Plenty of events and entertainment throughout the day. I even tried my hand at surfing in the Barcelo water park and it was a lot of fun - although it did cost extra. Many, many people have been to this resort multiple times, and I will likely be added to that list. You will not be disappointed by choosing this resort - it's worth the extra money.


    EVALUATION

    Round Indicators

    • february 22 2017
    • Great Neck, New York
    • Family

    Debbie G

    “Great place- service could be better...”


    We arrived at this huge resort for a 6 night stay. We upgraded at last minute to the "premium" club which guarantees an ocean view, jacuzzi in room, free 24 hour room service, unlimited ala carte restaurants and late checkout. The room was huge but there was no ocean view. The hotel is set so far back that you cannot see the water. The jacuzzi was nice but the housekeeping hardly cleaned it after use or gave us new bath salts- we had to request them. We also did not get a late checkout- not even for 1 hour. The good: The hotel is beautiful. Tons of pools, activities, the gym is gorgeous as is the spa. The rooms are large and comfortable. We loved most of the ala carte restaurants although we could not get a reservation at the Japanese ones until our last night. We then saw that most of the restaurants had tons of empty tables even though we were told that most were booked solid every night. Our favorite restaurants were Capri- Italian, La Fuentes- Spanish and Tokyo - Japanese with teppanyaki. The steak at Tokyo was one of the best I've ever had- so soft and juicy. The buffets are ok- they are buffets and u cannot expect amazing food. That being said, there is a large variety and we always found something good to eat. My 11 year old daughter and I both had massages at the spa. They were quite good. Working out in the gym was amazing. Sooo nice. They have a bowling alley, water park and mini golf. Note that the water park is $20/person and the mini golf is $10/person after 7pm- which is usually when u want to play bc otherwise it is too hot. It was fun- and my daughter loved it. There's also a mall and little shops to walk through at night. We did not check out the disco or the shows so I cannot comment on those. There were also tons of activities bf the pool and my daughter loved the paint your own pottery. The bad: There are tons of rocks - hidden and in full view- on the beach. On my 4th day, I took a walk on the beach and my toe was sliced open by a hidden rock in the sand. There were no lifeguards on the beach and I had to limp my way to the pool area until someone called a medic. I was offered to go to the doctor but only if I agree to pay$120. I did bc I was gushing blood. The doctor supposedly cleaned up the cut, told me I need to clean it with antibacterial wash and wrap it up 2x day but wouldn't give me bandages. I had to buy them. This was at 3pm. We went back after dinner since my toe was throbbing. At that point, she told me I should go to the hospital to get stitches. A taxi took me to the hospital from the hotel- no one told me how much it would cost- and when I got to hospital, I was told it would be a minimum of $1200 for one stitch. I needed 3. The doctor has to use a needle to take out each piece of sand in my toe since the hotel's doctor did not clean it well. 3 stitches and $1200 later, the taxi took me back to the hotel and demanded $60. There was no one around so I paid him. I then asked for a late checkout- no. They couldn't do it. I feel that rheee should've been more concern on the hotel's part for my injury. None. Also Room service was quite slow. 45 minutes at best. Overall, we enjoyed our stay even with the injury and will be back. But probably will not upgrade. Not worth the extra money.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Solon, Ohio
    • Couples

    allegria111

    “Best beach vacation ”


    Very nice resort. Great food. Lots to do. Very clean. Restaurants have good food and attentive service. Will definitely go back one day. Good for couples or with children . Lots of entertainment . Clean rooms, dont forget to tip your servers


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear allegria111, Many thanks for choosing Barceló Maya Caribe as your vacation hotel and the time you have taken to share your impressions about your stay, we love your positive attitude towards our services and facilities. We hope to have the pleasure of host you once again.

    EVALUATION

    Round Indicators

    • february 21 2017
    • Midland, Michigan
    • Family

    uribea99

    “Amazing!!!!!!”


    This place was amazing! Visited with family of 4 in March/April of 2016. We thought it would packed since it was the week of Easter but to our surprise the Caribe was very comfortable and quiet to be around. If you like to be around noisery pools, then I would recommend heading over to the pool at the tropical or colonial. Food was exquisite, buffet had lots of variety and I never got tired of it. The a la carte restaurants were good but if you were to just eat at the buffets you will be more than satisfied. Beach was great and there were always beach seats open. Only downside was the gym. Although the facility was fantastic, children under 18 aren't allowed to use any machines except the stationary bikes.. Not even a treadmill or anything so that was a little dissappointing. Soccer field and tennis courts are great! although you have to pay to play tennis when it is dark out. But all in all we enjoyed this hotel so much that we have booked to return once again at the end of March 2017. I would 100% recommend this resort to anybody!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear uribea99, We really appreciate your review and your comments which are very important for us, we value your preference and we want to thank you for choosing Barceló Maya Caribe as you vacation Hotel. We are happy that the Buffet and our Restaurants have been nice to your liking, and about the gym, we do not allow under 18 for their own safety, there is equipment that can be only used by adults. We look forward to hosting you again next March. Regards,

    EVALUATION

    Round Indicators

    • february 21 2017
    • Steinbach, Canada
    • Couples

    SueSteinbach

    “Amazing Catamaran Ride”


    We went to Barcelo Maya Caribe this February for a getaway. Francisco at the beach sports rental gave us an amazing catamaran ride. He was very helpful and knowledgeable. We would rate this 4.5 out of 5!


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear SueSteinbach, We love your positive attitude towards our facilities and services such as our WaterSports where you can have hours of fun on the Catamarán. We appreciate so much your good comments to our staff and we will be happy to reach them the good remarks you have mentioned. We look forward to serving you again. Regards,

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    A discount or promotional code is a combination of letters and/or numbers that gives a discount on the normal rate. You can receive discount codes through special campaigns by being a my Barceló member, following us on social media or booking through Barcelo.com. 

    If you have a discount code, enter it when booking and you will receive a discount on your booking. The discount does not apply to the cost of extras. The maximum amount of the accumulated discount will be 25% off the rate (except for last rooms); it is possible to combine a discount code and special discounts. Only one discount code per booking is permitted.