Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 Situated directly on the seafront, this all-inclusive 5* resort boasts beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 2928 ratings. 2928 user reviews.
Barceló Maya Caribe reviewed by John B on . A Great 40th Anniversary present to ourselves Very clean resort, grounds and beaches. Friendly staff. Fine, quite room that was clean and spacious enough. The drink selection was good with bar waits that were not absurd. We are planning to... Rating: 5
map

Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 2939 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

65% Complete

1936

Very good

21% Complete

640

Average

6% Complete

197

Poor

3% Complete

90

Very poor

2% Complete

76

Filter by

Sort by

    Round Indicators
    Brittney D Chicago, Illinois. 03/26/2017 Couples

    “First Vacation in Mexico!”

    After tons of research, my boyfriend and I decided on the Barcelo Maya Caribe. The room's decor was a little outdated but I loved the bathroom! The property is huge and plenty of places to eat. The buffets were good and the restaurants were a little better. Sorry to say my boyfriend and I did have some GI issues our entire stay, but it never ruined our trip. The best part of the hotel was definitely the beach area. Not only was it beautiful but we are avid snorkelers and adventurist. Our first day there, we walked on their dock and noticed tons of fish, so we grabbed our snorkel equipment and saw 2 huge schools of fish right under the dock! It was amazing!
    Round Indicators
    TrueNorthRob Richmond Hill, Ontario. 03/26/2017 Family

    “So Close to being the perfect Mayan Riviera Resort..food & room disapointing”

    Barcelo Maya Caribe We booked our family of 4 over March break from March 18-25 at the Barcelo Maya Caribe. My wife and I were travelling with only two of our three kids, a 15 year old boy and a 12 year old girl. The resort is about 1 hour and 15 minutes from Cancun airport The Barcelo Maya is a resort complex made up of 5 individual resorts. By staying in the Barcelo Maya Caribe you have access to the amenities in 4 of the 5 resorts, the exception being the Palace resort. The combined size of all 5 properties is obviously much larger than your average resort, but you can easily walk from end to end of the resort in a about a 20 minutes. I have stayed in much bigger resorts. If walking is not your thing they have a couple of Red Double Decker busses that stop at each of the 5 resorts in the Barcelo Maya complex. I found it easier to walk, but for people with smaller children or people with mobility issues I can see the Bus being a desirable option. Check-in was fairly simple which was good news because after a 4 hour flight, crazy chaotic airport and 75 minute drive I wasn't in the mood for any problems in check in. We were offered a beverage during our check in. Like many all inclusive resorts, you are required to wear a plastic resort wrist band. I am not a fan of these wrist bands but I understand why they have to use them on a resort complex like the Barcelo Maya. We had asked for connecting rooms on the ground floor with two double beds in each room close to the pools. I gave this request to the booking agent and sent an email directly to the resort booking manager. We were given two rooms reasonably close together (3 doors/rooms apart) on the ground floor reasonably close to the pool. Not bad, but could be better. There was a slight 5 minute delay in getting us our room keys but I think that had more to do with a miscommunication between my wife and the desk staff. Immediately after booking our rooms we turned the corner from the lobby check in desk and went to guest services office to book our A La Carte restaurants. Most of the restaurants were simple enough to book with the exception of the Teppanyaki restaurants, there are two on these types of restaurant on the Barcelo complex. If you don't want to over commit your A La Carte restaurant bookings, you are only granted four bookings, then I would recommend you immediately book one of the two Teppanyaki restaurants (Tokyo in the Maya Mall & Kyoto in the Maya Colonial), as those restaurants book up very quickly. We arrived on a Saturday and the only day we could find a booking time we liked for the Tokyo & Kyoto restaurant was on a Thursday. The resort has a strange policy on wifi. You get 3 hours of free wifi...ONLY....within certain areas of the resort. The alternative if you want to always have wifi is to buy a wifi package from the guest relations office. I thought this was kind of a money grab. I know for many people they don't want or need wifi and in that case this policy won't bother you. The resort gives you a series of discount coupons, one of which can be used for wifi package.....long story short, wifi will cost you $9 usd per day, per device if you want constant wifi access during your stay Wifi is reliably available throughout the entire resort. The wifi service was a little on the slow but usable for basic viewing. I did watch a Netflix film in my room with only a couple of signal interruptions. I don’t think you should have to pay for wif services in this day and age but if you do it better be useable, and the wifi on the Barcelo Caribe was usable. Barcelo, if you read these reviews, get rid of the wifi money grab. Resorts are moving to free wifi. It's not a luxury anymore, it's expected now when people go on vacation. Your wifi policy left a little bit of a bad taste in my mouth. Resort Grounds 9/10 Facilities 9/10 The Caribe is nestled betwwn the Maya Beach resort and the Maya Colonial resort. The Beach and The Carbie share the same theatre (Kukulkan). To my eyes, I couldn't distinguish between the Maya Beach and the Maya Caribe and used the facilities at both resorts frequently. From the guest services office we walked towards our room and in the process had a look around the resort. What a gorgeous resort. They did an excellent job with both the design and upkeep of the grounds. Everything is sleek looking, clean and well manicured. Part of the allure of this resort was the list of activities available to our kids; surfing, water park, water sports, basketball, tennis, soccer, beach volleyball, table tennis, football, kids clubs, teen nightclub.....it's all here! The strength of this resort is with the facilities and grounds. They are really top notch and among the best I have ever seen at a tropical all-inclusive resort. Pirates Club / Surf & Ride Many of the resorts all more or less have very similar serives and features. The Caribe had a few features that were specifically unique to it. The Priates Club /Surf & Ride are located togetheron the Caribe property and are not found on any of the other properties. This feature was a selling point for us as I knew our kids would be excited to use these facilities. The down side is that this part of the park is an extra cost, it is not included in your for free. The cost of entry into the Pirates Club / Surf & Ride area was $20 USD. The Priates club features a large Pirate ship with slides running off of it. On the opposite side to the slides there is are, but within the same area, is the Surf and Ride. The Surf and Ride is a Surfing simulator. The basic use of the Surf and ride is included with the cost of entry but you only get very basic instruction that teaches you how to ride the boards on your stomach and then on your knees. There are more advanced lessons which teach you how to stand up on the surf boards but those lessons are only at specific times and it comes at an additional charge. Our kids went for two days to this attraction. We travelled with friends who have two kids the same age as our kids and who are both good friends. The Pirates club is not that interesting for our 15 yr old boy but my 12 yr old girl loved the Pirates Club and the Surf and Ride. The girls spent a few hours at the attraction while the boys spent about an hour or two there. They left pretty much after they were down with the Surf & Ride attraction. Rooms 6/10 We got to our rooms after checking out the grounds and were a little shocked in the stark contrast between the quality of the rooms and the quality the resort grounds and facilities. The rooms were livable but nowhere near the quality of the rest of the resort. They weren't disgusting, but they weren't overly inviting either. Seemed like old styling and slightly worn. Beds were ok, but nothing that made you look forward to having a good nights sleep, it did the job. The rooms was relatively clean. Maybe if the rest of the resort wasn't so stunning the very average rooms wouldn't have stood out so much. The first floor rooms each have two loungers to lie on just in front of the rooms covered porch which is a nice touch if all you want to do is sun bathe while hanging out near your room. There is also a small round table and a couple of chairs on the porch, both of which are covered by an overhang for some shade. The room also includes a mini fridge stocked with various sodas, water, fruit juice and beer. The drinks are replenished each day. The bathroom includes a single sink, bathtub/shower and somewhat private toilet, separated by a 5 and a half foot wall. The shower has a nice overhead rain can type shower head, not a lot of water pressure but good enough to get the job done, I have experienced worse. The shower also included a handheld shower head which was a nice added touch and offered a little more water pressure. I personally like having more than a stationary shower head, so the handheld shower head was welcomed. The water pressure out of the sink tap was disappointing, making it difficult to rinse off my razor while shaving. Throughout our stay, I checked out all of the resorts on the property and the Barcelo Palace appeared to have much nicer standard rooms. There was a premium for staying on the Palace property, but from my basic research it didn't seem to be a huge difference. If room aesthetics are important to you, you might want to try the Palace. There are premium level rooms on the property which are the closest rooms to the ocean and the pool. The rooms, from what I could see as I was walking by, seemed to be much much nicer than the standard rooms. When I went to the premium lounge to enquire about upgrades they quoted me a price of $170 USD per night, for the rooms on the 2nd and 3rd floors. The 2nd and 3rd level floors feature a Jacuzzi on the porch. Ground level rooms in the premium section feature a walkout pool which you can access at the edge of your rooms porch. Not sure I would use either the Jacuzzi or the walk out pool but I would appreciate the nicer accommodations. There are other benefits to the premium level charge, but I don't remember them all. From what I can tell through booking on the Barcelo website, a Jr Suite Premium level room will cost 1.5 times the amount of a standard room. Buffets 5/10 Many of your meals are going to be eaten in one of two buffet restaurants on the property. The true shortcoming of this resort is the food. Buffet food is edible but there is literally nothing, not a single thing, that they offer that makes you want to come back for more. For me the pasta station and the salad bar were acceptable At the cooking stations, they have a questionable understanding of food handling safety standards. Case in point, I went to the pasta bar in the Carbe buffet, loaded my plate with raw chicken and some vegetables. I gave my plate to the cook, he dumps the contents of the plate into his pan and then hands me back the plate so that I could put the cooked food back in it....I told him right away that I couldn't put food back in a plate that just had raw chicken in it. He seemed to understand. There seems to be a noticeable problem with protein on this resort....they just don't seem to offer any decent quality cuts of meat.....this problem persisted even in the A la Carte restaurants. In the Buffets they would cook up a bunch of meat at the beginning of the meal time and just leave in a warming tray. It was so unappetizing, but I tried to overcome it and tried to eat a few things. I couldn't finish anything, not even the burger, just gross. I tried the skirt steak and hamburgers, the kids tried the hotdogs. I am not a chef but maybe the Barcelo could par-cook the meat so that when a customer comes and asks for it they don't have to wait too long but they can have the meat cooked fresh right in front of them. I found the meat in the buffets to completely unappetizing. For some reason many of the resorts I have been to don't like to use open flame grills to cook their meat. At the buffet restaurants they did not have any open flame grills, just flat grills, or a flat grill with grill slats cut out of them to mimic the look of BBQ grill marks. I can't speak to the fish as I am not a big fish eater. I can't for the life of me understand why so many of these resorts can't make a decent hamburger or hot dog. Based on the accents around the resort, I know a very large percentage of their guests are English speaking North Americans....learn how to make a decent burger!!....it's really not that hard and you don't have to spend a fortune doing it. The buffet by the beach (Capitan Morgan) has an amazing view of the ocean, but the food here is even worse then the food at the main buffet....and that is saying something. It's just gross. Pasta station here is edible but once again they use questionable sanitation techniques. The cook had just finished cooking up a plate of past for a person. She takes the pan she just cooked someone's food in, dips it in the boiling water used to cook the pasta, kind of swirls it around a little bit then dumps out the swill and moves on to the next plate.....gross. To be fair, the pasta station chef was only working with two pans and there was no sink nearby. She clearly did not have the right tools to complete the tasks with any degree of efficiency or proper sanitation. Barcelo!!! get some training and quality controls in place for your cooking department and get your people the proper equipment to do their jobs. Service at the buffets are pretty much on par with any of the buffet restaurants I have been to, which is to say, don't get your hopes up unless you are waving dollar bills around. If not, service is hit and miss. They make it pretty easy to walk up and get your own soda drinks and beer, which is mainly what I drink (soda). Staff is friendly and seem like they want to do a good job. Aesthetically speaking each of the buffet rooms we were in or saw were all very nicely decorated and appointed and they were all clean, which once again, is in stark contrast to the food they served. It's a shame to build such a nice set of restaurants and serve up such poorly prepared food. Pools 9/10 The Caribe pool is not the biggest of the resorts but it more than ample for any families needs. There is a quiet section on one side of the bridge that separates the pool and a more active side to the pool closest to the Capitan Morgan buffet beach restaurant. The active side featured an entertainment director, swim up bar and walk up bar, some sports activities and jacuzzi portion. No need to walk up early to secure your spot by the pool, which was a pleasant surprise. There are plenty of shaded areas and open sun areas to choose. A nice bonus for the walk up bar is that there are self serve stations for beer and sodas. TIP: Because you can self serve drinks in the buffets and Walk up Bars you might want to consider bringing a drink container as the glasses and cups they offer are frustratingly small. They do sell insulated beverage containers around the resort for $25 USD if you just want to do that, but you can probably find cheaper option at home. I really liked the addition of multiple hammocks around the pool. The loungers were very well maintained and in good clean working condition, another big bonus over resorts who use cheap worn out loungers. There was a single server going around taking drink orders but there were long gaps between getting your order taken and actually receiving your drink order. I remember at one point thinking that they actually forgot. If you require a lot of service while around the pool, you might want to try offering her a few bucks up front and tell the server what your expectations are. The pool itself is a little on the cool side, but it's nice to take a dip on those hot days by the pool. There is an almost identical pool on the Maya Beach property which is directly beside the Caribe pool, but it has absolutely no loud music or entertainment directors. The non active side of the Caribe pool is relatively calm but you can still hear the music being played by the active side of the pool. If you want absolute quiet, use the pool at the Maya Beach resort. There are no cabana rentals around any of the pools, which surprised me a little. By the pools there is a small basketball court. The Caribe and the Beach resorts share a lap pool, which was a very nice touch. There is the Barcy kids club in between the Maya Beach and Caribe pools. We don't have children young enough to use the kids club but it is there for families who want to drop off the younger ones for a bit of a break. The Barcy club featured a nicely appointed playground and appeared to be well staffed. Unfortunately, this resort requires it’s patrons to carry around and manage towel cards which I detest. I was a little spoiled as the resort we visited over Christmas didn’t require wrist bands and or beach towels. I understand the need for wrist bands when you are trying to manage multiple properties, drinking age guests etc… but I don’t know why they have to force guests to manage beach towel cards. On the plus side, I never has a single incident getting a beach towel, they were always well stocked. The beach towel hut seems to be shared by both the Maya Beach and the Maya Caribe The Beach The beach itself is beautiful to look at. White sand covers the beach and the water is a nice clear blue. The sandy area of the beach from water to the paved portion of the resort is quite deep, which allows for lots of loungers. Once again, no need to scramble first thing in the morning to secure your spots, there are plenty of loungers to go around. There are no man made shade structures on the beach, all shade is provided only by the many palm trees. The beach seemed busier than the pool areas. Like the pool area, there are no cabana’s available. I would have liked to maybe have had the option of Beach cabana at an extra cost. The sandy portion of the beach closest to the resort is quite hard on the left side of the beach. The sand gets deeper as you get closer to the water, nothing horrible but just an observation. You can't build sand castles on the hard portion of the beach. There is about a two foot section just prior to entering the water where there are a lot of small partially eroded shells and sharp-Ish organic objects embedded in the sand. It makes one or two steps a little uncomfortable before entering the water. There is a 1 foot drop/lip as you enter the ocean, its kind of sudden and awkward because you are trying to balance yourself while walking over the aforementioned sharp objects and enter the water. This entry might be a little tricky for older people or anyone who has mobility constraints. I saw one older lady struggle to get over the lip when she was trying to exit the ocean. This the only real negative on the beach, but it easily manageable for most. You might want to consider water shoes if it is a concern. You need to walk in the water a fair bit before you are deep enough to swim. The water itself was quite warm, warmer than the pools, I suppose this temperature varies but it was pleasant when we were there. The surf was not rough at all, which makes for a nice calm experience if you want to spend time in the ocean. There are some fish swimming around about 4-5" in length which spooked my wife a little, but I found it quite nice. There was no seaweed on this part of the beach, not sure if they clean it up every morning, I am told the seaweed is seasonal. Another plus on this beach is the lack of any beach peddlers trying to sell you their wares. Overall, the beach between the Maya Caribe and the Maya Beach have the best stretch of beach out of the 5 Barcelo resorts. The beach itself is not as nice as let's say Grand Cayman or Negril, but it's still gorgeous and the availability of lounging options really added to make the overall experience very nice. The resort could maybe stand to add some man-made shade options on the beach but overall, you won't be disappointed with your beach experience at the Maya Caribe. Entertainment I never, ever, ever choose a resort for their live entertainment. They always seem to me to be poorly executed Vegas shows. Nightly entertainment here started at 9:30pm at the Kukulkan theatre. The theatre seemed nice enough and was shared by both the Beach and Caribe resorts. There are two bars in the theatre, one on each of the theatre. Entertainment was of the musical dance variety with different themes each night. The band seemed tight and well rehearsed, singers and dancers were all competent but the overall production was not watchable for me for more than a few minutes. As I said I don't generally like resort live entertainment, but I have definitely seen better at other resorts. A La Carte Restaurants We went to the Steak restaurant in the Barcelo Maya Tropical (Santa Fe), the Italian restaurant in the Maya Mall (La Trattatoria), the Mexican restaurant in Barcelo Beach (Lindo) and The teppanyaki restaurant in the Maya Mall (Tokyo). The Tokyo restaurant is a bit of a standout amidst the other restaurants. Perhaps even worth going to twice on your stay but it seems to be hit and miss. The other A La Carte restaurants were from a food perspective only a marginal step above the buffets. The steak restaurant in particular was disappointing as the cut of meat served was not that good. I wasn't expecting much from an all inclusive resort but even my already low expectations were not met. We had the New York cut steaks, maybe the other cuts are better. Service was not overly friendly at this restaurant in particular. It seemed to be busy, as steak is generally popular with North Americans and they were a lot of North Aemricans at the resort at the time. I would recommend skipping on the Santa Fe. Santa Fe aside, Service at the A La Carte restaurants are leaps and bounds better than the buffets. Servers here seemed genuinely happy to serve and would try to go above and beyond to meet your needs. As an example, my wife has a food allergy to Gluten. Our server at Trattatoria went across to the adjoined Tokyo restaurant to get my wife some rice that she could eat some rice with her meal. We didn't even ask for it, he just saw how upset my wife was when she found out she couldn't eat the risotto...nice touch. I tipped these servers $10 USD for a table of 4. Sometimes service tended to be a little on the inconsistent side. Sometimes you would get your drinks on time....sometimes you wouldn't. They seemed to have a particularly hard time getting out all the meals out at the same time. At the steak restaurant they made an error with one of our steak orders (wrong cut). They replaced the error but the remaining people at the table had finished their steaks by the time the replacement steak arrived. The Mexican Restaurant had a nice balance of service and food, but it's not a place where you would be eager to return for the food. Overall most of the A La Carte restaurants weren't that good from a food perspective. The decor and ambiance of the A La Carte rooms were on the whole very nice, a step above the already nicely appointed buffet rooms. There is a dress code in effect at the A La Carte restaurants which I observed and respected, but there appeared to dress code violations in every A La Carte restaurant we attended. As long as the men are wearing full length pants and no open toe shoes they should be fine, but the dress code also calls for collared shirts. As an alternative to the A La Carte restaurants you might want to consider booking some restaurants in Playa Del Carmen, where the food quality seems to be substantially better. The downside is that a cab will cost $40 USD round trip, but if it means a couple decent meals it can be worth it. Walking along 5th avenue in Playa Del Carmen is actually a nice departure from day to day resort life. Conclusion In summary I would give this resort a 4 out of 5. If they could make the standard rooms nicer and significantly upgrade the food options this could quite easily be a 5 out of 5 resort and probably the best Resort in the Mayan Riviera. The upsides to the resort are the grounds which are well maintained, beautifully designed and clean. The beach in this part of the resort is also amazing and will make those guests who like spending time on the beach quite happy.
    Round Indicators
    nicholasbreunig Gresham, Oregon. 03/26/2017 Couples

    “Vacation”

    We enjoyed our stay very much plenty to do on the resort plenty of food and drink frendly staff well kept grounds very clean enjoyed the free nightly shows the beach was stunning we will definitely be returning.
    Round Indicators
    Emily R 03/26/2017 Friends getaway

    “Spring Break”

    My friend and I stayed here from 3/10 to 3/16 and it was a great resort. Rooms were good sized and kept very clean. The beach and grounds were beautiful, you could tell the workers made significant efforts to keep everything looking clean and nice. The staff was very friendly and accommodating. We thought the food was very good, however their dinner system was a little strange. The dinners we did have at the "reservation" places were excellent, but we only got to have two. You get dinner tickets for half the amount of days as your stay and need to make reservations with guest services, and I suggest doing that as soon as you arrive because the spots fill up very quickly. We got the last available reservation at the Italian restaurant for 9:30 at night, and same for the Spanish restaurant the next night at 9. You definitely do not want to miss out on the food at those restaurants so make your reservations quickly! We had the buffet for the rest of our meals which we thought was also great, again with friendly staff. There are plenty of restaurant and dining options and bars throughout the resort. Lots of good activities going on keeping the guests involved and entertained. Overall a great resort and would definitely go back!
    Round Indicators
    Katelyn R 03/25/2017 Couples

    “Great resort, phenomenal bartender”

    Leaving the Barcelo Maya Caribe as we speak - we had an amazing time. No complaints (except 4 meals without guacamole - our favorite condiment). Sergio at the Mall Bar was a highlight. So kind, caring and beyond all, exceptional at his job. As our trip came to a close we found ourselves saying "I hope we can come back to see Sergio someday!" He is the best. Overall a great trip at a wonderful resort!

    EVALUATION

    Round Indicators

    • march 26 2017
    • Chicago, Illinois
    • Couples

    Brittney D

    “First Vacation in Mexico!”


    After tons of research, my boyfriend and I decided on the Barcelo Maya Caribe. The room's decor was a little outdated but I loved the bathroom! The property is huge and plenty of places to eat. The buffets were good and the restaurants were a little better. Sorry to say my boyfriend and I did have some GI issues our entire stay, but it never ruined our trip. The best part of the hotel was definitely the beach area. Not only was it beautiful but we are avid snorkelers and adventurist. Our first day there, we walked on their dock and noticed tons of fish, so we grabbed our snorkel equipment and saw 2 huge schools of fish right under the dock! It was amazing!


    EVALUATION

    Round Indicators

    • march 26 2017
    • Richmond Hill, Ontario
    • Family

    TrueNorthRob

    “So Close to being the perfect Mayan Riviera Resort..food & room disapointing”


    Barcelo Maya Caribe We booked our family of 4 over March break from March 18-25 at the Barcelo Maya Caribe. My wife and I were travelling with only two of our three kids, a 15 year old boy and a 12 year old girl. The resort is about 1 hour and 15 minutes from Cancun airport The Barcelo Maya is a resort complex made up of 5 individual resorts. By staying in the Barcelo Maya Caribe you have access to the amenities in 4 of the 5 resorts, the exception being the Palace resort. The combined size of all 5 properties is obviously much larger than your average resort, but you can easily walk from end to end of the resort in a about a 20 minutes. I have stayed in much bigger resorts. If walking is not your thing they have a couple of Red Double Decker busses that stop at each of the 5 resorts in the Barcelo Maya complex. I found it easier to walk, but for people with smaller children or people with mobility issues I can see the Bus being a desirable option. Check-in was fairly simple which was good news because after a 4 hour flight, crazy chaotic airport and 75 minute drive I wasn't in the mood for any problems in check in. We were offered a beverage during our check in. Like many all inclusive resorts, you are required to wear a plastic resort wrist band. I am not a fan of these wrist bands but I understand why they have to use them on a resort complex like the Barcelo Maya. We had asked for connecting rooms on the ground floor with two double beds in each room close to the pools. I gave this request to the booking agent and sent an email directly to the resort booking manager. We were given two rooms reasonably close together (3 doors/rooms apart) on the ground floor reasonably close to the pool. Not bad, but could be better. There was a slight 5 minute delay in getting us our room keys but I think that had more to do with a miscommunication between my wife and the desk staff. Immediately after booking our rooms we turned the corner from the lobby check in desk and went to guest services office to book our A La Carte restaurants. Most of the restaurants were simple enough to book with the exception of the Teppanyaki restaurants, there are two on these types of restaurant on the Barcelo complex. If you don't want to over commit your A La Carte restaurant bookings, you are only granted four bookings, then I would recommend you immediately book one of the two Teppanyaki restaurants (Tokyo in the Maya Mall & Kyoto in the Maya Colonial), as those restaurants book up very quickly. We arrived on a Saturday and the only day we could find a booking time we liked for the Tokyo & Kyoto restaurant was on a Thursday. The resort has a strange policy on wifi. You get 3 hours of free wifi...ONLY....within certain areas of the resort. The alternative if you want to always have wifi is to buy a wifi package from the guest relations office. I thought this was kind of a money grab. I know for many people they don't want or need wifi and in that case this policy won't bother you. The resort gives you a series of discount coupons, one of which can be used for wifi package.....long story short, wifi will cost you $9 usd per day, per device if you want constant wifi access during your stay Wifi is reliably available throughout the entire resort. The wifi service was a little on the slow but usable for basic viewing. I did watch a Netflix film in my room with only a couple of signal interruptions. I don’t think you should have to pay for wif services in this day and age but if you do it better be useable, and the wifi on the Barcelo Caribe was usable. Barcelo, if you read these reviews, get rid of the wifi money grab. Resorts are moving to free wifi. It's not a luxury anymore, it's expected now when people go on vacation. Your wifi policy left a little bit of a bad taste in my mouth. Resort Grounds 9/10 Facilities 9/10 The Caribe is nestled betwwn the Maya Beach resort and the Maya Colonial resort. The Beach and The Carbie share the same theatre (Kukulkan). To my eyes, I couldn't distinguish between the Maya Beach and the Maya Caribe and used the facilities at both resorts frequently. From the guest services office we walked towards our room and in the process had a look around the resort. What a gorgeous resort. They did an excellent job with both the design and upkeep of the grounds. Everything is sleek looking, clean and well manicured. Part of the allure of this resort was the list of activities available to our kids; surfing, water park, water sports, basketball, tennis, soccer, beach volleyball, table tennis, football, kids clubs, teen nightclub.....it's all here! The strength of this resort is with the facilities and grounds. They are really top notch and among the best I have ever seen at a tropical all-inclusive resort. Pirates Club / Surf & Ride Many of the resorts all more or less have very similar serives and features. The Caribe had a few features that were specifically unique to it. The Priates Club /Surf & Ride are located togetheron the Caribe property and are not found on any of the other properties. This feature was a selling point for us as I knew our kids would be excited to use these facilities. The down side is that this part of the park is an extra cost, it is not included in your for free. The cost of entry into the Pirates Club / Surf & Ride area was $20 USD. The Priates club features a large Pirate ship with slides running off of it. On the opposite side to the slides there is are, but within the same area, is the Surf and Ride. The Surf and Ride is a Surfing simulator. The basic use of the Surf and ride is included with the cost of entry but you only get very basic instruction that teaches you how to ride the boards on your stomach and then on your knees. There are more advanced lessons which teach you how to stand up on the surf boards but those lessons are only at specific times and it comes at an additional charge. Our kids went for two days to this attraction. We travelled with friends who have two kids the same age as our kids and who are both good friends. The Pirates club is not that interesting for our 15 yr old boy but my 12 yr old girl loved the Pirates Club and the Surf and Ride. The girls spent a few hours at the attraction while the boys spent about an hour or two there. They left pretty much after they were down with the Surf & Ride attraction. Rooms 6/10 We got to our rooms after checking out the grounds and were a little shocked in the stark contrast between the quality of the rooms and the quality the resort grounds and facilities. The rooms were livable but nowhere near the quality of the rest of the resort. They weren't disgusting, but they weren't overly inviting either. Seemed like old styling and slightly worn. Beds were ok, but nothing that made you look forward to having a good nights sleep, it did the job. The rooms was relatively clean. Maybe if the rest of the resort wasn't so stunning the very average rooms wouldn't have stood out so much. The first floor rooms each have two loungers to lie on just in front of the rooms covered porch which is a nice touch if all you want to do is sun bathe while hanging out near your room. There is also a small round table and a couple of chairs on the porch, both of which are covered by an overhang for some shade. The room also includes a mini fridge stocked with various sodas, water, fruit juice and beer. The drinks are replenished each day. The bathroom includes a single sink, bathtub/shower and somewhat private toilet, separated by a 5 and a half foot wall. The shower has a nice overhead rain can type shower head, not a lot of water pressure but good enough to get the job done, I have experienced worse. The shower also included a handheld shower head which was a nice added touch and offered a little more water pressure. I personally like having more than a stationary shower head, so the handheld shower head was welcomed. The water pressure out of the sink tap was disappointing, making it difficult to rinse off my razor while shaving. Throughout our stay, I checked out all of the resorts on the property and the Barcelo Palace appeared to have much nicer standard rooms. There was a premium for staying on the Palace property, but from my basic research it didn't seem to be a huge difference. If room aesthetics are important to you, you might want to try the Palace. There are premium level rooms on the property which are the closest rooms to the ocean and the pool. The rooms, from what I could see as I was walking by, seemed to be much much nicer than the standard rooms. When I went to the premium lounge to enquire about upgrades they quoted me a price of $170 USD per night, for the rooms on the 2nd and 3rd floors. The 2nd and 3rd level floors feature a Jacuzzi on the porch. Ground level rooms in the premium section feature a walkout pool which you can access at the edge of your rooms porch. Not sure I would use either the Jacuzzi or the walk out pool but I would appreciate the nicer accommodations. There are other benefits to the premium level charge, but I don't remember them all. From what I can tell through booking on the Barcelo website, a Jr Suite Premium level room will cost 1.5 times the amount of a standard room. Buffets 5/10 Many of your meals are going to be eaten in one of two buffet restaurants on the property. The true shortcoming of this resort is the food. Buffet food is edible but there is literally nothing, not a single thing, that they offer that makes you want to come back for more. For me the pasta station and the salad bar were acceptable At the cooking stations, they have a questionable understanding of food handling safety standards. Case in point, I went to the pasta bar in the Carbe buffet, loaded my plate with raw chicken and some vegetables. I gave my plate to the cook, he dumps the contents of the plate into his pan and then hands me back the plate so that I could put the cooked food back in it....I told him right away that I couldn't put food back in a plate that just had raw chicken in it. He seemed to understand. There seems to be a noticeable problem with protein on this resort....they just don't seem to offer any decent quality cuts of meat.....this problem persisted even in the A la Carte restaurants. In the Buffets they would cook up a bunch of meat at the beginning of the meal time and just leave in a warming tray. It was so unappetizing, but I tried to overcome it and tried to eat a few things. I couldn't finish anything, not even the burger, just gross. I tried the skirt steak and hamburgers, the kids tried the hotdogs. I am not a chef but maybe the Barcelo could par-cook the meat so that when a customer comes and asks for it they don't have to wait too long but they can have the meat cooked fresh right in front of them. I found the meat in the buffets to completely unappetizing. For some reason many of the resorts I have been to don't like to use open flame grills to cook their meat. At the buffet restaurants they did not have any open flame grills, just flat grills, or a flat grill with grill slats cut out of them to mimic the look of BBQ grill marks. I can't speak to the fish as I am not a big fish eater. I can't for the life of me understand why so many of these resorts can't make a decent hamburger or hot dog. Based on the accents around the resort, I know a very large percentage of their guests are English speaking North Americans....learn how to make a decent burger!!....it's really not that hard and you don't have to spend a fortune doing it. The buffet by the beach (Capitan Morgan) has an amazing view of the ocean, but the food here is even worse then the food at the main buffet....and that is saying something. It's just gross. Pasta station here is edible but once again they use questionable sanitation techniques. The cook had just finished cooking up a plate of past for a person. She takes the pan she just cooked someone's food in, dips it in the boiling water used to cook the pasta, kind of swirls it around a little bit then dumps out the swill and moves on to the next plate.....gross. To be fair, the pasta station chef was only working with two pans and there was no sink nearby. She clearly did not have the right tools to complete the tasks with any degree of efficiency or proper sanitation. Barcelo!!! get some training and quality controls in place for your cooking department and get your people the proper equipment to do their jobs. Service at the buffets are pretty much on par with any of the buffet restaurants I have been to, which is to say, don't get your hopes up unless you are waving dollar bills around. If not, service is hit and miss. They make it pretty easy to walk up and get your own soda drinks and beer, which is mainly what I drink (soda). Staff is friendly and seem like they want to do a good job. Aesthetically speaking each of the buffet rooms we were in or saw were all very nicely decorated and appointed and they were all clean, which once again, is in stark contrast to the food they served. It's a shame to build such a nice set of restaurants and serve up such poorly prepared food. Pools 9/10 The Caribe pool is not the biggest of the resorts but it more than ample for any families needs. There is a quiet section on one side of the bridge that separates the pool and a more active side to the pool closest to the Capitan Morgan buffet beach restaurant. The active side featured an entertainment director, swim up bar and walk up bar, some sports activities and jacuzzi portion. No need to walk up early to secure your spot by the pool, which was a pleasant surprise. There are plenty of shaded areas and open sun areas to choose. A nice bonus for the walk up bar is that there are self serve stations for beer and sodas. TIP: Because you can self serve drinks in the buffets and Walk up Bars you might want to consider bringing a drink container as the glasses and cups they offer are frustratingly small. They do sell insulated beverage containers around the resort for $25 USD if you just want to do that, but you can probably find cheaper option at home. I really liked the addition of multiple hammocks around the pool. The loungers were very well maintained and in good clean working condition, another big bonus over resorts who use cheap worn out loungers. There was a single server going around taking drink orders but there were long gaps between getting your order taken and actually receiving your drink order. I remember at one point thinking that they actually forgot. If you require a lot of service while around the pool, you might want to try offering her a few bucks up front and tell the server what your expectations are. The pool itself is a little on the cool side, but it's nice to take a dip on those hot days by the pool. There is an almost identical pool on the Maya Beach property which is directly beside the Caribe pool, but it has absolutely no loud music or entertainment directors. The non active side of the Caribe pool is relatively calm but you can still hear the music being played by the active side of the pool. If you want absolute quiet, use the pool at the Maya Beach resort. There are no cabana rentals around any of the pools, which surprised me a little. By the pools there is a small basketball court. The Caribe and the Beach resorts share a lap pool, which was a very nice touch. There is the Barcy kids club in between the Maya Beach and Caribe pools. We don't have children young enough to use the kids club but it is there for families who want to drop off the younger ones for a bit of a break. The Barcy club featured a nicely appointed playground and appeared to be well staffed. Unfortunately, this resort requires it’s patrons to carry around and manage towel cards which I detest. I was a little spoiled as the resort we visited over Christmas didn’t require wrist bands and or beach towels. I understand the need for wrist bands when you are trying to manage multiple properties, drinking age guests etc… but I don’t know why they have to force guests to manage beach towel cards. On the plus side, I never has a single incident getting a beach towel, they were always well stocked. The beach towel hut seems to be shared by both the Maya Beach and the Maya Caribe The Beach The beach itself is beautiful to look at. White sand covers the beach and the water is a nice clear blue. The sandy area of the beach from water to the paved portion of the resort is quite deep, which allows for lots of loungers. Once again, no need to scramble first thing in the morning to secure your spots, there are plenty of loungers to go around. There are no man made shade structures on the beach, all shade is provided only by the many palm trees. The beach seemed busier than the pool areas. Like the pool area, there are no cabana’s available. I would have liked to maybe have had the option of Beach cabana at an extra cost. The sandy portion of the beach closest to the resort is quite hard on the left side of the beach. The sand gets deeper as you get closer to the water, nothing horrible but just an observation. You can't build sand castles on the hard portion of the beach. There is about a two foot section just prior to entering the water where there are a lot of small partially eroded shells and sharp-Ish organic objects embedded in the sand. It makes one or two steps a little uncomfortable before entering the water. There is a 1 foot drop/lip as you enter the ocean, its kind of sudden and awkward because you are trying to balance yourself while walking over the aforementioned sharp objects and enter the water. This entry might be a little tricky for older people or anyone who has mobility constraints. I saw one older lady struggle to get over the lip when she was trying to exit the ocean. This the only real negative on the beach, but it easily manageable for most. You might want to consider water shoes if it is a concern. You need to walk in the water a fair bit before you are deep enough to swim. The water itself was quite warm, warmer than the pools, I suppose this temperature varies but it was pleasant when we were there. The surf was not rough at all, which makes for a nice calm experience if you want to spend time in the ocean. There are some fish swimming around about 4-5" in length which spooked my wife a little, but I found it quite nice. There was no seaweed on this part of the beach, not sure if they clean it up every morning, I am told the seaweed is seasonal. Another plus on this beach is the lack of any beach peddlers trying to sell you their wares. Overall, the beach between the Maya Caribe and the Maya Beach have the best stretch of beach out of the 5 Barcelo resorts. The beach itself is not as nice as let's say Grand Cayman or Negril, but it's still gorgeous and the availability of lounging options really added to make the overall experience very nice. The resort could maybe stand to add some man-made shade options on the beach but overall, you won't be disappointed with your beach experience at the Maya Caribe. Entertainment I never, ever, ever choose a resort for their live entertainment. They always seem to me to be poorly executed Vegas shows. Nightly entertainment here started at 9:30pm at the Kukulkan theatre. The theatre seemed nice enough and was shared by both the Beach and Caribe resorts. There are two bars in the theatre, one on each of the theatre. Entertainment was of the musical dance variety with different themes each night. The band seemed tight and well rehearsed, singers and dancers were all competent but the overall production was not watchable for me for more than a few minutes. As I said I don't generally like resort live entertainment, but I have definitely seen better at other resorts. A La Carte Restaurants We went to the Steak restaurant in the Barcelo Maya Tropical (Santa Fe), the Italian restaurant in the Maya Mall (La Trattatoria), the Mexican restaurant in Barcelo Beach (Lindo) and The teppanyaki restaurant in the Maya Mall (Tokyo). The Tokyo restaurant is a bit of a standout amidst the other restaurants. Perhaps even worth going to twice on your stay but it seems to be hit and miss. The other A La Carte restaurants were from a food perspective only a marginal step above the buffets. The steak restaurant in particular was disappointing as the cut of meat served was not that good. I wasn't expecting much from an all inclusive resort but even my already low expectations were not met. We had the New York cut steaks, maybe the other cuts are better. Service was not overly friendly at this restaurant in particular. It seemed to be busy, as steak is generally popular with North Americans and they were a lot of North Aemricans at the resort at the time. I would recommend skipping on the Santa Fe. Santa Fe aside, Service at the A La Carte restaurants are leaps and bounds better than the buffets. Servers here seemed genuinely happy to serve and would try to go above and beyond to meet your needs. As an example, my wife has a food allergy to Gluten. Our server at Trattatoria went across to the adjoined Tokyo restaurant to get my wife some rice that she could eat some rice with her meal. We didn't even ask for it, he just saw how upset my wife was when she found out she couldn't eat the risotto...nice touch. I tipped these servers $10 USD for a table of 4. Sometimes service tended to be a little on the inconsistent side. Sometimes you would get your drinks on time....sometimes you wouldn't. They seemed to have a particularly hard time getting out all the meals out at the same time. At the steak restaurant they made an error with one of our steak orders (wrong cut). They replaced the error but the remaining people at the table had finished their steaks by the time the replacement steak arrived. The Mexican Restaurant had a nice balance of service and food, but it's not a place where you would be eager to return for the food. Overall most of the A La Carte restaurants weren't that good from a food perspective. The decor and ambiance of the A La Carte rooms were on the whole very nice, a step above the already nicely appointed buffet rooms. There is a dress code in effect at the A La Carte restaurants which I observed and respected, but there appeared to dress code violations in every A La Carte restaurant we attended. As long as the men are wearing full length pants and no open toe shoes they should be fine, but the dress code also calls for collared shirts. As an alternative to the A La Carte restaurants you might want to consider booking some restaurants in Playa Del Carmen, where the food quality seems to be substantially better. The downside is that a cab will cost $40 USD round trip, but if it means a couple decent meals it can be worth it. Walking along 5th avenue in Playa Del Carmen is actually a nice departure from day to day resort life. Conclusion In summary I would give this resort a 4 out of 5. If they could make the standard rooms nicer and significantly upgrade the food options this could quite easily be a 5 out of 5 resort and probably the best Resort in the Mayan Riviera. The upsides to the resort are the grounds which are well maintained, beautifully designed and clean. The beach in this part of the resort is also amazing and will make those guests who like spending time on the beach quite happy.


    EVALUATION

    Round Indicators

    • march 26 2017
    • Gresham, Oregon
    • Couples

    nicholasbreunig

    “Vacation”


    We enjoyed our stay very much plenty to do on the resort plenty of food and drink frendly staff well kept grounds very clean enjoyed the free nightly shows the beach was stunning we will definitely be returning.


    EVALUATION

    Round Indicators

    • march 26 2017
    • Friends getaway

    Emily R

    “Spring Break”


    My friend and I stayed here from 3/10 to 3/16 and it was a great resort. Rooms were good sized and kept very clean. The beach and grounds were beautiful, you could tell the workers made significant efforts to keep everything looking clean and nice. The staff was very friendly and accommodating. We thought the food was very good, however their dinner system was a little strange. The dinners we did have at the "reservation" places were excellent, but we only got to have two. You get dinner tickets for half the amount of days as your stay and need to make reservations with guest services, and I suggest doing that as soon as you arrive because the spots fill up very quickly. We got the last available reservation at the Italian restaurant for 9:30 at night, and same for the Spanish restaurant the next night at 9. You definitely do not want to miss out on the food at those restaurants so make your reservations quickly! We had the buffet for the rest of our meals which we thought was also great, again with friendly staff. There are plenty of restaurant and dining options and bars throughout the resort. Lots of good activities going on keeping the guests involved and entertained. Overall a great resort and would definitely go back!


    EVALUATION

    Round Indicators

    • march 25 2017
    • Couples

    Katelyn R

    “Great resort, phenomenal bartender”


    Leaving the Barcelo Maya Caribe as we speak - we had an amazing time. No complaints (except 4 meals without guacamole - our favorite condiment). Sergio at the Mall Bar was a highlight. So kind, caring and beyond all, exceptional at his job. As our trip came to a close we found ourselves saying "I hope we can come back to see Sergio someday!" He is the best. Overall a great trip at a wonderful resort!


    Close 

    Back Find a hotel

    Hotels in Mexico

    Select Mexico

    Hotels in Spain

    Select Spain

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z