Barceló Hotel Pool  Maya Caribe

Barceló Maya Caribe

Texto: 35190 Situated directly on the seafront, this all-inclusive 5* resort boasts beautiful architecture inspired by Mayan culture. Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 +52 984 875 1501
Barceló Maya Caribe Texto: 35190 4.5 out of 5 based on 3363 ratings. 3363 user reviews.
Barceló Maya Caribe reviewed by Jim B on . Best time ever! After weeks of research and hoping we chose the right place we were pleasantly surprised to be dropped off at the Barcelo Maya Caribe. We were met by friendly staff to guide us where we needed to go... Rating: 5
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Barceló Maya Caribe

Carretera Chetumal Puerto Juárez Km. 266,3 XPUHA Q   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

50 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Caribe

4.5/5 Round Indicators
| 3418 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

65% Complete

2227

Very good

21% Complete

746

Average

7% Complete

248

Poor

3% Complete

108

Very poor

2% Complete

89

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    Round Indicators
    AllAmericanBrat Staten Island, New York. 09/17/2017 Couples

    “AMAZING TRIP - LOTS of DETAILS & TIPS”

    We just returned from a wonderful 10-day vacation and will definitely return. We’ve been going to the Moon Palace (Riviera Maya) the past 15 years and while that’s truly a 5-star property (golf, big name entertainers), the price difference makes the 4-star Barcelo Maya Grand a MUCH better value and the best choice. There are 2 main reasons for that, the BEACH and the FOOD! 1) The BEACH: You may already know that beaches on the Cancun strip are beautiful and clear, but the current is ferocious. It takes only 30-40 minutes to thoroughly kick your butt. Conversely, the beaches of Playa del Carmen (Moon Palace) are calm but really not that great; they can be mirky, with natural debris and seaweed everywhere despite noisy tractors constantly cleaning up the beach. Whereas the beach at Barcelo’s Beach section combines both calm swimmable, crystal clear waters with a powdery, white sand beach = it’s absolute perfection. 2) The FOOD: Brasserie, a French restaurant located in the Palace section, is a MUST. You may question whether or not it’s worth paying an extra charge at an all-inclusive, it definitely is! Do this early in your stay, because it’s likely you’ll want to dine there again. No dining ticket is required, you just pay a $20 fee. An impressive menu (escargot, oysters, chateaubriand, wellington, filet mignon, lamb chops, sea bass, lobster), I was delighted with the food quality, presentation, and ambience. The foie gras was as exquisite as any I’ve had in Paris or Nice, and the surprise chocolate box was a work of art. The synchronized service was impeccable. If you can reserve a table on the veranda to coincide with sunset, it will be a highlight of your stay. There are 2 more pay-restaurants but the Brasserie is the best by far, we dined there twice. Of the “included” restaurants, I highly recommend Mare Nostrum, the seafood restaurant at the Colonial. It features lobster 3 ways, flaming Mayan coffee (on request), and superb service. We dined here 3 times, it was consistently fabulous! Mexico Lindo was also a favorite. Grilled lobster Tepenyaki at either of 2 Asian restaurants was another good choice. Try to fill every night with a dining reservation if you can. If not, arrange your open nights for when the buffet “theme” is seafood/unlimited lobster, it’s the best one for sure. Champagne breakfast buffet + omelette station was very good each morning. Buffet lunch & dinner selections are vast; salads, appetizers, seafood/chicken/pork/beef entrees, pasta chef, carving chef, taco station, soups, sides, desserts galore, coffee bar with assorted tequilas, there’s something for everyone. You’ll be pleasantly surprised. The resort is massive and there is plenty to do. Multiple theaters feature a variety of nightly entertainment. You’ll find miniature golf, ping pong, courts for tennis, racquetball, basketball, soccer. There’s a dolphin show/experience, and a professional dive center. The “Maya Mall” connecting the Caribe and Colonial lobbies offers shops, live music, casino, bowling, pool tables, a carousel, haunted house, bars and restaurants, and a Mexican crafts marketplace at Colonial end. Despite the huge size of this resort, everything is very walkable! I had recent knee surgery and walking the beautifully landscaped grounds was NO ISSUE whatsoever, just a leisurely 2-6 minute walk to anything. Additionally, there are air conditioned, double-decker buses servicing all 5 properties, until 2am. POOLS/BEACHES: There are 5 sections, 5 pools, 5 beaches. Every section has a kiddie pool with slides and fun apparatus, as well as a semi-Olympic pool with separate swimming lanes, and you can sign up for a free scuba lesson at the pools. Kayaks, windsurfing, and snorkel equipment are also free to use. In all sections, you’ll walk from the rooms toward the pool area… and directly beyond the chaise lounges is easy access to the beach, along with outdoor showers. There is no service on the beach so bring a large thermos you can fill at the pool bar, because you’ll have to walk back to the pool area for food or drinks. No stray animals or birds at the open-air buffets, if you’ve been to the Carib before you know that’s huge! There are towel huts between the pools, and no room card was required for unlimited towels. Getting a lounger at the pool or the beach was no problem whatsoever (September). BEACH Section: WOW! Swim to your heart’s content, it’s fabulous. Calm, crystal clear blue waters… powdery soft white sand, no rocks or shells underfoot, it’s a dream. If you’re a beach person, stay at the BEACH lobby for this reason, it’s their BEST beach by far. At the far end of the beach, beyond the palm trees and loungers, is a totally unspoiled area of natural vegetation and rock formations; an amazing photo op if you want to climb them and pose. Largest pool. This pool bar is without music. The buffet has the cleanest environment for open air dining, the food selection here was adequate. Also in this section but far from the beach, is the El Cielito, a smaller adults-only pool with cabanas, bar service, and in-pool water loungers. Free access, except for the cabanas which are $20 per day. This area is tranquil, relaxing. CARIBE Section: Swimming is only pleasant if you go far from the shoreline. While the beach appears to have no rocks, they ARE there, beneath the water where you cannot see them. This can be especially dangerous when exiting the water; your feet get caught in the rocks, you can cut yourself and you may need a hand to be pulled up. This pool is the smallest, but definitely the liveliest. Music, dancing, DJ, pool trivia, prizes, water games, it all happens here. The open-air buffet environment was not my favorite, but the food selection here is extensive and made up for it. (Recommendation: Stay here for prime location and walk 2 mins. to the adjacent beach) COLONIAL & TROPICAL Sections: These beaches are NOT swimmable. Rocks along the shore, you’ll be stepping over them just to make your way into the water. You can certainly take the sun on the loungers but if you want to swim, go to the BEACH (last section) for sure. This pool does appear massive because it’s 2 large pools separated by just a 5’ walkway. There’s a pool bar at each end, but again no music, no DJ. I can’t speak to the open-air buffets here because I ate only at the huge indoor, air-conditioned buffets (attached to each other) — and they were spectacular, SO many selections! The main lobby of the Colonial is traditional and beautiful. PALACE Section: Access is not included with your stay unless you book this section specifically, and it’s double the price. The beach isn’t swimmable, rocks everywhere, and the pool is far removed. The best way to enjoy this property is to stroll the grounds and have a drink before/after your dinner reservation at the Brasserie. The fountains, terraces, and overall ambience is stunning and upscale (on par with Moon Palace). MORE INFO: Any issue was addressed immediately. Extra towels, delivered in 5 minutes. When our TV reception became spotty, we were moved to another room across the hall within 20 minutes. I heard they usually require you to move at 3pm the following day when a room-swap is requested, perhaps we got lucky. Bathrooms are not as pictured on the website (vessel sinks, glass shower) unless you reserve a “Premium Level” room. In standard rooms, the bathrooms (tub/shower combo) are perfectly fine, just not as modern. You’ll have a sofa unless you get an “adjoining” room; in which case you get a door and you’ll hear your neighbors every movement so remember that at check-in. The A/C is superb, your room is cooled even while you’re not in it. I requested a blanket! Balconies on the 3rd floor have acrylic panels allowing more sunlight to come through. Balconies on the 2nd floor are concrete and offer more privacy. First floor rooms open to a small patio and include loungers, though nobody utilizes them. You’ll receive a 40% discount on spa services if your appointment takes place within 24 hours of your arrival. Get a massage, you deserve it. A $20 day-pass gets you showers, sauna, steam, lap pool, hydrotherapy pools, plunge pool, etc. The Fitness center next door is state-of-the-art and completely free to use. Full salon services (hair, makeup, wax, nails, etc.) are available as well. Very Important: Make your dining reservations immediately upon arrival (same-day reservations must be made by 3pm). You can ask to see menus. Note that your luggage will be left in a wide open area of the lobby until you receive your keys — so if you have cash, jewelry, valuables keep them close while you kill time at the buffet, pool or shops until 3pm. No safe is offered until you get into your room. Wi-Fi is $9-$12 daily, but it’s free from 10am-1pm each day in the Maya Mall, though connectivity was intermittent. Your in-room mini bar is restocked daily with soda and beer; let them know your preferences. Or empty it to allow space for desserts you bring back from dinner. While room service is offered, the delivery fee is not included. You’ll pay $8.50 for EACH item you request, whether it’s a full entree or a slice of cake. THAT was my only real complaint. I enjoyed this resort. The staff was friendly and worked very hard to please guests. We experienced no issues with scams, crime, tainted alcohol, or any of the stuff you sometimes hear about. Security was never an issue, we always felt safe and relaxed. I hope to visit Barcelo Maya again in just a couple of months, it’s really that good. Sorry Moon Palace, you have officially been replaced. All American Brat (NYC) PS: We booked our roundtrip transfers with USA Transfers (rated #1 on TripAdvisor) — ask your driver to stop at the convenience store along the way. You can pick up sunscreen for half the price here, and there’s also a Starbucks there if you get a craving!
    Round Indicators
    bluemoonexecutive Huntington Beach, California. 09/17/2017 Family

    “Chillin”

    Thanks to Daniela, Andrei, Ernesto, and josue my son and I had the best time at surf ride at barcelo, they had a lot of patience and good teaching skills, and all had positive attitudes. We will be back! Thanks again to everyone at surf ride at barcelo maya caribe.
    Round Indicators
    _Slinky_4 Montreal. 09/15/2017 Couples

    “Gracias Marco! You made a difference in my trip”

    Great hotel, rooms are clean and the food is delicious. I played chess with Marco (and won 5 games!). He was very client-oriented and made a difference in my trip. I am looking forward to come back and play with him again. Gilles Beland
    Round Indicators
    cmarybel Monterrey, Mexico. 09/13/2017 Friends getaway

    “Bachelorrete Vacation!”

    We went 28 people for a bachelorette celebration. 1st thing that went bad is that they changed our hotel (maya Beach) without tell us or asked for it, they just assigned the new hotel (Maya Caribe), the taxi driver had to moved us twice. 2nd the bathroom in reception was nasty, all the bathrooms were not working and dirty.. GIUUUUU! 3. There isn't any connection to charge the cellphone - in the bars or any other living room, and we didn't have a room assigned. So we needed to ask another guests to did it in their rooms 4. I don'k know if the floor was dirty or greasy in my room (5163) and outside, I had an accident in the bathroom because of these. 5. the beach in the Maya Caribe hotel is not good. Actually does not have much sand. 6. the bars were always full and there wasn't enough people in service 7. We had a day for dinner in the Español restaurant and everybody was in different tables. We had to wait to be assigned. (food was good, the salmon was delicious & service was good too) Definettly is not a place I will visited again neither that I recomend.

    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
     Dear cmarybel, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. About reservations, there are made at Hotel Barceló Maya Beach & Caribe, there are two lobbies but the rooms are exactly the same, buildings 1st, 2nd and 3rd are gestionated by lobby Beach and buildings 4th and 5th are gestionated by lobby Caribe. About the restrooms we will inform to our housekeeping department, normally we checked them every 1,30 hours. In reference to charge the cellular phones, we inform you that in front of the lobby Caribe, we have a cellular charger in the middle of the Maya Mall, in the sam place we have free wifi too from 10:00 to 13:00. We have checked our records and nobody informed us about an accident, floors are cleaned every day. We have a beach about 2 Km long with variety of landscapes starting at the Beach lobby where the beach is amazingly white sandy and perfect for swimming, Caribe where close to the pier is a little rocky, Colonial & Tropical again sandy and as you ahead to the Palace gets rocky again, which makes the perfect scenery for snorkeling, as it turns into a perfect environment for marine life. We are really surprised because this is the first complain about our beaches. In Hotel Barceló Maya Beach & Caribe we have 2 wet bars in the swimming pools, 1 bar in El Cielito, 2 lobbies bars and Strikers. Also you can visit the bars in Hotel Barcelo Maya Colonial & Tropical. Finally the restaurant La Fuente doesn´t have tables for 20 people, so they guest should be assigned. Thank you again for your honest feedback. we hope to have the pleasure of serving you again in the future. Regards,

    Round Indicators
    Melissa P 09/12/2017 Family

    “Paradise”

    I visited Barcelo Maya resort for the 10th time this past August, and as always, it didn't disappoint! The food was great and it is always nice to be able to use the pools and restaurants at all of the locations on the property (aside from the Palace), so if you ever want to switch it up and look for a different type.of experience, you can do so! One of the best parts of this resort is the staff. Everyone is super friendly and the servers at all of the restaurants are always eager to bring you some tequila. They want you to have a great time, so we always remembered to show our appreciation with tips. While tipping isn't required, it is certainly appreciated and will get you perks. Out favorite spot was Strikers, the sports bar. If you visit there, make sure to say hello to bartender Saul Ceba! He is awesome and makes tasty, creative shots and drinks. His co-worker, Alfredo, also made nights at Strikers a great time. We can't wait to go back!

    EVALUATION

    Round Indicators

    • september 17 2017
    • Staten Island, New York
    • Couples

    AllAmericanBrat

    “AMAZING TRIP - LOTS of DETAILS & TIPS”


    We just returned from a wonderful 10-day vacation and will definitely return. We’ve been going to the Moon Palace (Riviera Maya) the past 15 years and while that’s truly a 5-star property (golf, big name entertainers), the price difference makes the 4-star Barcelo Maya Grand a MUCH better value and the best choice. There are 2 main reasons for that, the BEACH and the FOOD! 1) The BEACH: You may already know that beaches on the Cancun strip are beautiful and clear, but the current is ferocious. It takes only 30-40 minutes to thoroughly kick your butt. Conversely, the beaches of Playa del Carmen (Moon Palace) are calm but really not that great; they can be mirky, with natural debris and seaweed everywhere despite noisy tractors constantly cleaning up the beach. Whereas the beach at Barcelo’s Beach section combines both calm swimmable, crystal clear waters with a powdery, white sand beach = it’s absolute perfection. 2) The FOOD: Brasserie, a French restaurant located in the Palace section, is a MUST. You may question whether or not it’s worth paying an extra charge at an all-inclusive, it definitely is! Do this early in your stay, because it’s likely you’ll want to dine there again. No dining ticket is required, you just pay a $20 fee. An impressive menu (escargot, oysters, chateaubriand, wellington, filet mignon, lamb chops, sea bass, lobster), I was delighted with the food quality, presentation, and ambience. The foie gras was as exquisite as any I’ve had in Paris or Nice, and the surprise chocolate box was a work of art. The synchronized service was impeccable. If you can reserve a table on the veranda to coincide with sunset, it will be a highlight of your stay. There are 2 more pay-restaurants but the Brasserie is the best by far, we dined there twice. Of the “included” restaurants, I highly recommend Mare Nostrum, the seafood restaurant at the Colonial. It features lobster 3 ways, flaming Mayan coffee (on request), and superb service. We dined here 3 times, it was consistently fabulous! Mexico Lindo was also a favorite. Grilled lobster Tepenyaki at either of 2 Asian restaurants was another good choice. Try to fill every night with a dining reservation if you can. If not, arrange your open nights for when the buffet “theme” is seafood/unlimited lobster, it’s the best one for sure. Champagne breakfast buffet + omelette station was very good each morning. Buffet lunch & dinner selections are vast; salads, appetizers, seafood/chicken/pork/beef entrees, pasta chef, carving chef, taco station, soups, sides, desserts galore, coffee bar with assorted tequilas, there’s something for everyone. You’ll be pleasantly surprised. The resort is massive and there is plenty to do. Multiple theaters feature a variety of nightly entertainment. You’ll find miniature golf, ping pong, courts for tennis, racquetball, basketball, soccer. There’s a dolphin show/experience, and a professional dive center. The “Maya Mall” connecting the Caribe and Colonial lobbies offers shops, live music, casino, bowling, pool tables, a carousel, haunted house, bars and restaurants, and a Mexican crafts marketplace at Colonial end. Despite the huge size of this resort, everything is very walkable! I had recent knee surgery and walking the beautifully landscaped grounds was NO ISSUE whatsoever, just a leisurely 2-6 minute walk to anything. Additionally, there are air conditioned, double-decker buses servicing all 5 properties, until 2am. POOLS/BEACHES: There are 5 sections, 5 pools, 5 beaches. Every section has a kiddie pool with slides and fun apparatus, as well as a semi-Olympic pool with separate swimming lanes, and you can sign up for a free scuba lesson at the pools. Kayaks, windsurfing, and snorkel equipment are also free to use. In all sections, you’ll walk from the rooms toward the pool area… and directly beyond the chaise lounges is easy access to the beach, along with outdoor showers. There is no service on the beach so bring a large thermos you can fill at the pool bar, because you’ll have to walk back to the pool area for food or drinks. No stray animals or birds at the open-air buffets, if you’ve been to the Carib before you know that’s huge! There are towel huts between the pools, and no room card was required for unlimited towels. Getting a lounger at the pool or the beach was no problem whatsoever (September). BEACH Section: WOW! Swim to your heart’s content, it’s fabulous. Calm, crystal clear blue waters… powdery soft white sand, no rocks or shells underfoot, it’s a dream. If you’re a beach person, stay at the BEACH lobby for this reason, it’s their BEST beach by far. At the far end of the beach, beyond the palm trees and loungers, is a totally unspoiled area of natural vegetation and rock formations; an amazing photo op if you want to climb them and pose. Largest pool. This pool bar is without music. The buffet has the cleanest environment for open air dining, the food selection here was adequate. Also in this section but far from the beach, is the El Cielito, a smaller adults-only pool with cabanas, bar service, and in-pool water loungers. Free access, except for the cabanas which are $20 per day. This area is tranquil, relaxing. CARIBE Section: Swimming is only pleasant if you go far from the shoreline. While the beach appears to have no rocks, they ARE there, beneath the water where you cannot see them. This can be especially dangerous when exiting the water; your feet get caught in the rocks, you can cut yourself and you may need a hand to be pulled up. This pool is the smallest, but definitely the liveliest. Music, dancing, DJ, pool trivia, prizes, water games, it all happens here. The open-air buffet environment was not my favorite, but the food selection here is extensive and made up for it. (Recommendation: Stay here for prime location and walk 2 mins. to the adjacent beach) COLONIAL & TROPICAL Sections: These beaches are NOT swimmable. Rocks along the shore, you’ll be stepping over them just to make your way into the water. You can certainly take the sun on the loungers but if you want to swim, go to the BEACH (last section) for sure. This pool does appear massive because it’s 2 large pools separated by just a 5’ walkway. There’s a pool bar at each end, but again no music, no DJ. I can’t speak to the open-air buffets here because I ate only at the huge indoor, air-conditioned buffets (attached to each other) — and they were spectacular, SO many selections! The main lobby of the Colonial is traditional and beautiful. PALACE Section: Access is not included with your stay unless you book this section specifically, and it’s double the price. The beach isn’t swimmable, rocks everywhere, and the pool is far removed. The best way to enjoy this property is to stroll the grounds and have a drink before/after your dinner reservation at the Brasserie. The fountains, terraces, and overall ambience is stunning and upscale (on par with Moon Palace). MORE INFO: Any issue was addressed immediately. Extra towels, delivered in 5 minutes. When our TV reception became spotty, we were moved to another room across the hall within 20 minutes. I heard they usually require you to move at 3pm the following day when a room-swap is requested, perhaps we got lucky. Bathrooms are not as pictured on the website (vessel sinks, glass shower) unless you reserve a “Premium Level” room. In standard rooms, the bathrooms (tub/shower combo) are perfectly fine, just not as modern. You’ll have a sofa unless you get an “adjoining” room; in which case you get a door and you’ll hear your neighbors every movement so remember that at check-in. The A/C is superb, your room is cooled even while you’re not in it. I requested a blanket! Balconies on the 3rd floor have acrylic panels allowing more sunlight to come through. Balconies on the 2nd floor are concrete and offer more privacy. First floor rooms open to a small patio and include loungers, though nobody utilizes them. You’ll receive a 40% discount on spa services if your appointment takes place within 24 hours of your arrival. Get a massage, you deserve it. A $20 day-pass gets you showers, sauna, steam, lap pool, hydrotherapy pools, plunge pool, etc. The Fitness center next door is state-of-the-art and completely free to use. Full salon services (hair, makeup, wax, nails, etc.) are available as well. Very Important: Make your dining reservations immediately upon arrival (same-day reservations must be made by 3pm). You can ask to see menus. Note that your luggage will be left in a wide open area of the lobby until you receive your keys — so if you have cash, jewelry, valuables keep them close while you kill time at the buffet, pool or shops until 3pm. No safe is offered until you get into your room. Wi-Fi is $9-$12 daily, but it’s free from 10am-1pm each day in the Maya Mall, though connectivity was intermittent. Your in-room mini bar is restocked daily with soda and beer; let them know your preferences. Or empty it to allow space for desserts you bring back from dinner. While room service is offered, the delivery fee is not included. You’ll pay $8.50 for EACH item you request, whether it’s a full entree or a slice of cake. THAT was my only real complaint. I enjoyed this resort. The staff was friendly and worked very hard to please guests. We experienced no issues with scams, crime, tainted alcohol, or any of the stuff you sometimes hear about. Security was never an issue, we always felt safe and relaxed. I hope to visit Barcelo Maya again in just a couple of months, it’s really that good. Sorry Moon Palace, you have officially been replaced. All American Brat (NYC) PS: We booked our roundtrip transfers with USA Transfers (rated #1 on TripAdvisor) — ask your driver to stop at the convenience store along the way. You can pick up sunscreen for half the price here, and there’s also a Starbucks there if you get a craving!


    EVALUATION

    Round Indicators

    • september 17 2017
    • Huntington Beach, California
    • Family

    bluemoonexecutive

    “Chillin”


    Thanks to Daniela, Andrei, Ernesto, and josue my son and I had the best time at surf ride at barcelo, they had a lot of patience and good teaching skills, and all had positive attitudes. We will be back! Thanks again to everyone at surf ride at barcelo maya caribe.


    EVALUATION

    Round Indicators

    • september 15 2017
    • Montreal
    • Couples

    _Slinky_4

    “Gracias Marco! You made a difference in my trip”


    Great hotel, rooms are clean and the food is delicious. I played chess with Marco (and won 5 games!). He was very client-oriented and made a difference in my trip. I am looking forward to come back and play with him again. Gilles Beland


    EVALUATION

    Round Indicators

    • september 13 2017
    • Monterrey, Mexico
    • Friends getaway

    cmarybel

    “Bachelorrete Vacation!”


    We went 28 people for a bachelorette celebration. 1st thing that went bad is that they changed our hotel (maya Beach) without tell us or asked for it, they just assigned the new hotel (Maya Caribe), the taxi driver had to moved us twice. 2nd the bathroom in reception was nasty, all the bathrooms were not working and dirty.. GIUUUUU! 3. There isn't any connection to charge the cellphone - in the bars or any other living room, and we didn't have a room assigned. So we needed to ask another guests to did it in their rooms 4. I don'k know if the floor was dirty or greasy in my room (5163) and outside, I had an accident in the bathroom because of these. 5. the beach in the Maya Caribe hotel is not good. Actually does not have much sand. 6. the bars were always full and there wasn't enough people in service 7. We had a day for dinner in the Español restaurant and everybody was in different tables. We had to wait to be assigned. (food was good, the salmon was delicious & service was good too) Definettly is not a place I will visited again neither that I recomend.


    DirectorBeachCaribe, Gerente at Barcelo Maya Caribe, responded to this review
    Dear cmarybel, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your preference, and would like to address your concerns as quickly as possible. About reservations, there are made at Hotel Barceló Maya Beach & Caribe, there are two lobbies but the rooms are exactly the same, buildings 1st, 2nd and 3rd are gestionated by lobby Beach and buildings 4th and 5th are gestionated by lobby Caribe. About the restrooms we will inform to our housekeeping department, normally we checked them every 1,30 hours. In reference to charge the cellular phones, we inform you that in front of the lobby Caribe, we have a cellular charger in the middle of the Maya Mall, in the sam place we have free wifi too from 10:00 to 13:00. We have checked our records and nobody informed us about an accident, floors are cleaned every day. We have a beach about 2 Km long with variety of landscapes starting at the Beach lobby where the beach is amazingly white sandy and perfect for swimming, Caribe where close to the pier is a little rocky, Colonial & Tropical again sandy and as you ahead to the Palace gets rocky again, which makes the perfect scenery for snorkeling, as it turns into a perfect environment for marine life. We are really surprised because this is the first complain about our beaches. In Hotel Barceló Maya Beach & Caribe we have 2 wet bars in the swimming pools, 1 bar in El Cielito, 2 lobbies bars and Strikers. Also you can visit the bars in Hotel Barcelo Maya Colonial & Tropical. Finally the restaurant La Fuente doesn´t have tables for 20 people, so they guest should be assigned. Thank you again for your honest feedback. we hope to have the pleasure of serving you again in the future. Regards,

    EVALUATION

    Round Indicators

    • september 12 2017
    • Family

    Melissa P

    “Paradise”


    I visited Barcelo Maya resort for the 10th time this past August, and as always, it didn't disappoint! The food was great and it is always nice to be able to use the pools and restaurants at all of the locations on the property (aside from the Palace), so if you ever want to switch it up and look for a different type.of experience, you can do so! One of the best parts of this resort is the staff. Everyone is super friendly and the servers at all of the restaurants are always eager to bring you some tequila. They want you to have a great time, so we always remembered to show our appreciation with tips. While tipping isn't required, it is certainly appreciated and will get you perks. Out favorite spot was Strikers, the sports bar. If you visit there, make sure to say hello to bartender Saul Ceba! He is awesome and makes tasty, creative shots and drinks. His co-worker, Alfredo, also made nights at Strikers a great time. We can't wait to go back!


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