Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 All-inclusive resort open 24 hours a day that offers sumptuous cuisine and a host of activities right on the beach. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 7055 ratings. 7055 user reviews.
Barceló Maya Palace reviewed by WardHayworth on . Great property, nice staff. Check in process is super annoying. The rooms and grounds are very nice and well maintained. All the staff I encountered were friendly and helpful. Plenty of beach chairs were always available. Some of the buffets were better than... Rating: 4
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Maya Palace

4.5/5 Round Indicators
| 7056 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

4344

Very good

23% Complete

1630

Average

9% Complete

659

Poor

3% Complete

229

Very poor

2% Complete

194

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    Round Indicators
    WardHayworth Grapevine, Texas. 09/21/2017 Friends getaway

    “Great property, nice staff. Check in process is super annoying. ”

    The rooms and grounds are very nice and well maintained. All the staff I encountered were friendly and helpful. Plenty of beach chairs were always available. Some of the buffets were better than others, but all were acceptable. The only two annoying things I encountered were the check-in process and the inconvenient process for setting restaurant reservations. The reservation process takes forever, and you stand in a long line, in a super hot un-airconditioned lobby. You have to go to a room off the lobby to make restaurant reservations. In 2017 it seems like you should be able to reserve on line or at least by phone. Despite the annoyances, we booked our trip early and received a nice early booking discount so the resort was well worth the price we paid.
    Round Indicators
    mason4812 Raleigh, North Carolina. 09/20/2017 Couples

    “Most Relaxing Vacation”

    We have been to many resorts in Mexico,& by far this was the most enjoyable and relaxing. Louis Chan was the best bartender we have ever had. We didn't even have to ask for another drink before there was one in front of us. Lucio Chi was the best server in the palace buffet. Such a sweet personality, smile, & made sure my coffee and my husband juice were always full. When we go back we will find them! Beds were comfortable, rooms were perfect, mini fridge was always full with water, juice, & soda. every staff member we met was amazing. The dolphin show was so cool to watch, The snorkeling was AMAZING (my husband swam with a sea turtle right in front of the resort) The pools were amazing, swim up bar and entertainment at the pool were good. AND the FOOD... It was so good, Every restaurant we tried was amazing. Some of the best food I have ate. Tons to do on the resort....We can't wait to go back!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    Round Indicators
    888cesarauguston Calgary, Canada. 09/20/2017 Family

    “Good family vacation”

    If you like the beach, please consider this property. We came back to the Maya Palace because of the calm and warm water; huge beach and good weather, Food wasn't that great this time but average. The room had an A/C problem that could not be fixed during our stay keeping us a bit uncomfortable during sleep time (22.1C).

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the things you liked and improving in our areas of opportunity as the ones you´ve mentioned in your valuable feedback. We hope to welcome you back soon!! Best Regards The Management

    Round Indicators
    Tennesseemommie tennessee. 09/20/2017 Family

    “Not enough stars to give it what it deserves!”

    5 years ago my husband and I went to Barcelo Maya Palace and fell in love! We have always wanted to go back and take our kids! This July we did! Our kids are now 18 and 16. We also invited another family to go with us. It is such a family friendly resort with so many things for all ages to do all day long! The all inclusive is the way to go!! Just bring your clothes and plenty of sun screen everything else is provided when you stay at the Barcelo Maya Palace!! Whats included: Mini bar is restocked every night free of charge, room cleaned twice a day , food and drinks all day long at any of the hotels in the resort, upscale meals with reservations,gratuities, game rental, non motorized water activities on first come first serve bases, beach towels, robs in room, slippers, all toiletries, shower cap, tooth brush, tooth paste, lotion, hair dryer, iron and board, night clubs entry for adults and teens, put put and so much more! There is a spa and dolphinarium on site as well as water parks for all ages! Many pools including adult only pool , spa pools , sitting pools and tiny kid water park! There is no way to describe how big this resort is and you have access to all of it when you stay at the Palace! The resort is immaculate and the employees are amazing! Tipping a dollar here and there goes a long way! Pool side games and game tables all day! It is a very regal and family friendly atmosphere all in one! Not a party place but rest assured you will have fun!!! This resort has its own mall! Local vendors and big name shops as well! A bowling alley and haunted house also! I am telling you , there is no need to leave the resort once you arrive! They have shuttles and double decker buses to pick you up and drop you off all day long all over the resort! That service is also included! We saw sea turtles every day just right off the shore, fish of all kinds are every where! Lift up some small rocks and find star fish all day long. Careful because the sea urchins are also there! Iguana's are every where but do not bother you. We even saw a couple deer in the woods on the property! It is a stunning resort! If you want to be close to beach you need to pick a pool side room. The hotels are huge so you may walk a little piece to get to the beach if not but its ok! The basic rooms are very spacious with walk in showers and separate dressing area from the bathroom! two sleeper sofas in ever room so each room easily could sleep 4-6! two closets spaces, lots of dresser space and a wet bar !You will never want to leave! Please keep in mind though, you are traveling to a foreign country and it is very important to keep some things in mind especially off the resort! Use the safe in the room! Dont go out walking at night or early morning alone. Check for warnings in the area before you go on the Gov. website. Always let your resort book your excursions and cabs! One little side tip. I suggest bug spray and lots of sun screen , even though we didn't see many bugs. One the excursions, they will only allow you to use biodegradable screens and sprays! We went on the cave snorkel ,cenote, fresh/salt water snorkle and jungle atv ride combo! It was fun! I do not recommend the playa del carmen tour because it is just a mall and the palace already has one! The complementary jewelry shop tour is not worth it either because the palace has plenty of the same thing!

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

    Round Indicators
    claycv Hillsboro, Ohio. 09/19/2017 Couples

    “Best place ever!”

    This was our first trip out of the United States and it was truly awesome. The staff was so friendly and accommodating. The rooms were very clean. I would highly recommend it to anyone. No complaints whatsoever.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    EVALUATION

    Round Indicators

    • september 21 2017
    • Grapevine, Texas
    • Friends getaway

    WardHayworth

    “Great property, nice staff. Check in process is super annoying. ”


    The rooms and grounds are very nice and well maintained. All the staff I encountered were friendly and helpful. Plenty of beach chairs were always available. Some of the buffets were better than others, but all were acceptable. The only two annoying things I encountered were the check-in process and the inconvenient process for setting restaurant reservations. The reservation process takes forever, and you stand in a long line, in a super hot un-airconditioned lobby. You have to go to a room off the lobby to make restaurant reservations. In 2017 it seems like you should be able to reserve on line or at least by phone. Despite the annoyances, we booked our trip early and received a nice early booking discount so the resort was well worth the price we paid.


    EVALUATION

    Round Indicators

    • september 20 2017
    • Raleigh, North Carolina
    • Couples

    mason4812

    “Most Relaxing Vacation”


    We have been to many resorts in Mexico,& by far this was the most enjoyable and relaxing. Louis Chan was the best bartender we have ever had. We didn't even have to ask for another drink before there was one in front of us. Lucio Chi was the best server in the palace buffet. Such a sweet personality, smile, & made sure my coffee and my husband juice were always full. When we go back we will find them! Beds were comfortable, rooms were perfect, mini fridge was always full with water, juice, & soda. every staff member we met was amazing. The dolphin show was so cool to watch, The snorkeling was AMAZING (my husband swam with a sea turtle right in front of the resort) The pools were amazing, swim up bar and entertainment at the pool were good. AND the FOOD... It was so good, Every restaurant we tried was amazing. Some of the best food I have ate. Tons to do on the resort....We can't wait to go back!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

    EVALUATION

    Round Indicators

    • september 20 2017
    • Calgary, Canada
    • Family

    888cesarauguston

    “Good family vacation”


    If you like the beach, please consider this property. We came back to the Maya Palace because of the calm and warm water; huge beach and good weather, Food wasn't that great this time but average. The room had an A/C problem that could not be fixed during our stay keeping us a bit uncomfortable during sleep time (22.1C).


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality about the things you liked and improving in our areas of opportunity as the ones you´ve mentioned in your valuable feedback. We hope to welcome you back soon!! Best Regards The Management

    EVALUATION

    Round Indicators

    • september 20 2017
    • tennessee
    • Family

    Tennesseemommie

    “Not enough stars to give it what it deserves!”


    5 years ago my husband and I went to Barcelo Maya Palace and fell in love! We have always wanted to go back and take our kids! This July we did! Our kids are now 18 and 16. We also invited another family to go with us. It is such a family friendly resort with so many things for all ages to do all day long! The all inclusive is the way to go!! Just bring your clothes and plenty of sun screen everything else is provided when you stay at the Barcelo Maya Palace!! Whats included: Mini bar is restocked every night free of charge, room cleaned twice a day , food and drinks all day long at any of the hotels in the resort, upscale meals with reservations,gratuities, game rental, non motorized water activities on first come first serve bases, beach towels, robs in room, slippers, all toiletries, shower cap, tooth brush, tooth paste, lotion, hair dryer, iron and board, night clubs entry for adults and teens, put put and so much more! There is a spa and dolphinarium on site as well as water parks for all ages! Many pools including adult only pool , spa pools , sitting pools and tiny kid water park! There is no way to describe how big this resort is and you have access to all of it when you stay at the Palace! The resort is immaculate and the employees are amazing! Tipping a dollar here and there goes a long way! Pool side games and game tables all day! It is a very regal and family friendly atmosphere all in one! Not a party place but rest assured you will have fun!!! This resort has its own mall! Local vendors and big name shops as well! A bowling alley and haunted house also! I am telling you , there is no need to leave the resort once you arrive! They have shuttles and double decker buses to pick you up and drop you off all day long all over the resort! That service is also included! We saw sea turtles every day just right off the shore, fish of all kinds are every where! Lift up some small rocks and find star fish all day long. Careful because the sea urchins are also there! Iguana's are every where but do not bother you. We even saw a couple deer in the woods on the property! It is a stunning resort! If you want to be close to beach you need to pick a pool side room. The hotels are huge so you may walk a little piece to get to the beach if not but its ok! The basic rooms are very spacious with walk in showers and separate dressing area from the bathroom! two sleeper sofas in ever room so each room easily could sleep 4-6! two closets spaces, lots of dresser space and a wet bar !You will never want to leave! Please keep in mind though, you are traveling to a foreign country and it is very important to keep some things in mind especially off the resort! Use the safe in the room! Dont go out walking at night or early morning alone. Check for warnings in the area before you go on the Gov. website. Always let your resort book your excursions and cabs! One little side tip. I suggest bug spray and lots of sun screen , even though we didn't see many bugs. One the excursions, they will only allow you to use biodegradable screens and sprays! We went on the cave snorkel ,cenote, fresh/salt water snorkle and jungle atv ride combo! It was fun! I do not recommend the playa del carmen tour because it is just a mall and the palace already has one! The complementary jewelry shop tour is not worth it either because the palace has plenty of the same thing!


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, First of all we want to thank you for your preference and we appreciate the fact that you took some time to write your feedback about our resort. As a hotel is it is very satisfactory to see that our guests enjoyed their stay here, and we will continue providing the service with the same quality and improve day by day to over exceed our guest’s expectations. It will be a real pleasure to welcome you back again ! Best Regards. The Management

    EVALUATION

    Round Indicators

    • september 19 2017
    • Hillsboro, Ohio
    • Couples

    claycv

    “Best place ever!”


    This was our first trip out of the United States and it was truly awesome. The staff was so friendly and accommodating. The rooms were very clean. I would highly recommend it to anyone. No complaints whatsoever.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Thank you very much for your amazing feedback, this motivates us as a hotel to keep up the good work and improve day by day to create great experiences to our guests. We really appreciate your evaluation and hope to welcome you back soon!! Warm Regards The Management

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