Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 35719 All-inclusive resort open 24 hours a day that offers sumptuous cuisine and a host of activities right on the beach. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 | Riviera Maya, Quintana Roo || México
+52 984 875 1500 +52 984 875 1501
Barceló Maya Palace Texto: 35719 4.5 out of 5 based on 7921 ratings. 7921 user reviews.
Barceló Maya Palace reviewed by Orbitzcat on . Just love this plaec Just got back from an 11 day trip and have been 9 times total, this place is the best by far that I have been to and have been to several up and down the coast. Best beach/ocean by far, mile plus... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750   Riviera Maya, Quintana Roo     México  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

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Barceló Maya Palace

4.5/5 Round Indicators
| 7993 Reviews

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DETAILED EVALUATION

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Service


GUESTS’ SCORE

Excellent

62% Complete

4990

Very good

22% Complete

1782

Average

9% Complete

738

Poor

3% Complete

264

Very poor

2% Complete

219

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    myeasylife texas. 02/19/2018

    “Excellent service in paradise”

    Let me start by saying we love México and have visited many resorts over the years. I believe this was probably out 12th time in Mexico. We Visited the Barcelo Maya palace for the second time in Feb 2018. The property is a beautiful as it was 9 years ago. We stayed in a beach front room with a spectacular view. Upon arriving, the A/C didn’t seem to be cooling. We received immediate attention and the service tech had our A/C blowing cold air in minutes. The poo is very well kept and you and the beach is beautiful. You don’t have trouble with people saving chairs too much. The shows were good, a different cast every other night it seems. We ate at Tokyo 2 times and the sea foo Cw. Both were good. Our favorite mid morning/ early afternoon spot was the Coral grill. We sat in the open air section with a breathtaking view of the beach. We took advantage of their “made to order” omelets and pastas. We received excellent service from our waiters David Guzman and Domingo Santes. They knew exactly what we wanted to drink after our first time in and made sure our glass was always full. After dinner and a show, we found ourselves in the lobby bar. We had the pleasure of meeting Nayamin Yerena, she always had a smile on her face and took time to visit with us about the property and the things to do on the property. We did take a day trip to play by can. It was $20 one way and took about 20 minuets to get there.
    Round Indicators
    Dave K 02/19/2018 Friends getaway

    “Nice enough, but didn't love "all inclusive" and it was FAR from the concert venues”

    We came here for a series of outdoor concerts on the beach. The first thing to know is the Barcelo Maya Palace is *the farthest* hotel from the concert venue requiring about a 20 minute (approx 1 mile) walk to get there and, after 4 hours standing in a venue that holds maybe 10,000 people but does not have a single seat (other than disabled), 20 minutes to walk back at midnight. Based on this alone, I would have stayed at Mayankoba and simply taken the 30 minute shuttles in. The other problem, from a concert perspective, given that Barcelo was the concert venue, I was expecting the concert to kind of "take over" the resort during the 4-night series and that didn't happen. It was like staying at any other family-oriented all-inclusive Mexican resort, which just happened to have higher-than-usual concentration of Deadheads. The venue is nice, but again irony hits the top-end Palace -- not only are the other, theoretically lesser, hotels closer to the concert venue, they have nicer beaches as the Palace's beach gets rocky on the top end. As for the Palace itself, while I've always liked Club Med, I've never liked how other chains attempt the all-inclusive formula. To me, here, it translates to unlimited quantities of moderate quality food and drink. And, unlike some, you can't buy your way up from Stoli to Grey Goose -- Grey Goose just isn't here. The same goes for the food where the buffets are adequate, but they come with long lines at the egg stations and the good dinner food is effectively rationed by requiring advance dinner reservations and by offer quite restrictive menus (e.g., Brasserie offered 4 small courses, each with about 4 choices). The thing I disliked most about their all-inclusive model was that tipping is clearly not included in the mind of the staff. Ergo, they are constantly pushing for tips (and giving great services to get them) but part of the whole all-inclusive thing is you don't bring your wallet. Worse yet, you can just sign for a tip and charge it on the room. Advice: get a billing system in place where you buy-up to top-level drinks and also tip the staff for their great service. In the end, overall, I'd describe the place as a cruise ship on land (right down the big theater and the variety shows). If you like that business model -- and that vibe -- then you'll probably like this place.
    Round Indicators
    Mary I Ontario, Canada. 02/18/2018 Couples

    “wonderful relaxing holiday”

    Vacationed at this beautiful resort for 2 weeks. Drive from Cancun airport took 1 hour, easy straight highway drive. Barcelo Maya Grand Resort consists of 5 hotels in a row on very large parcel of land. Barcelo Maya Beach, and Barcelo Maya Caribe are 2 hotels side by side which share a lobby and club house. Next comes Barcelo Maya Colonial, and Barcelo Maya Tropical, also side by side, which also share a common lobby and club house. Lastly there is Barcelo Maya Palace with its own club house located by the ocean. Club houses consist of lobbies, guest services, premium level lounges, shops (credit cards only), restaurants, bars, theaters etc. Guests staying in premium level rooms in any of the 5 hotels have separate check-in/out at their premium level lounge. Also where premium guests make a-la-carte reservations. Pleasant and professional staff ensured a stress free experience. Premium lounge is also where premium guests can grab a bite to eat. We spoiled ourselves and splurged on a junior suite oceanfront premium level room in Oaxaca bldg. Both Oaxaca and Michoacan are 3 storey with elevators. Tastefully decorated, lots storage space, 2 closets, comfy king bed and couches, and of course oceanfront view. Washroom is large open concept behind sliding wood doors. Loved the rainfall shower. Drying rack on balcony. Our maid Diana took excellent care of us. Maya Mall is located at Caribe. Plaza Mexicana (accept cash) is at Colonial. Same general area where mini golf, Striker’s sports bar and bowling, casino, surf ride, pirates water park, 24 hr medical, cinema, discos, and some restaurants are. Dolphinarium located beachfront at Caribe. Cost applies for some activities, also shopping charged to room by pre-authorization at time of check-in. Double decker buses (wheel chair accessible) go to all 5 hotels pick up and drop off guests. Palace has 2 stops; lobby, and opposite end by rooms furthest from beach and restaurants. All Palace restaurants are located in same area by ocean. Coral grill/snack, La Hacienda buffet, Mirador buffet (usually closed for dinner), Brasserie (French), Rodizio (Brazilian), and Caribe (Caribbean). Mirador serves breakfast at 7, La Hacienda at 8. Thank you Mayra for cooking our eggs perfectly. Hash browns often stale, and sometimes croissants. Coral was our least favorite; but other than that, no complaints. Very much enjoyed Brasserie pistachio ravioli, and chateaubriand. Chicken breast, and melt in your mouth sirloin were favorites at Rodizio. Dress code for men at a-la-cartes is long pants (jeans allowed), collared shirt and closed shoes. Should also be a dress code for women not allowing very short shorts or exposed midriff. Everyone should be dressed in tasteful attire. No shade palapas on the beach, only palm trees. No need for water shoes as ocean floor is powdery soft. Snorkeling disappointing as waves kept the sand churned up, so visibility was usually poor even further out. Had an amazing face to face encounter with 1 of the 4 turtles. No boat traffic. No mosquito bites, and don’t think any from sand fleas. Could see and feel bites from some red colored ants. Bug spray on our legs made a difference. No beach washrooms, are at Coco bar, and at Coral grill. Don’t need umbrella as there are also covered paths. Few deer and monkeys live in wooded areas. Two hawks patrol resort with trainers, keeping birds away from outdoor restaurant areas etc. We were not ill in any way, nor were other guests we spoke to. Lovely Alejandra was our Air Transat rep. Flight info board not updated to show departure pick up time was 11:00, not 10:30. Seeing as were the only ones being picked up, the porter made a call and informed us of the change. Very much enjoyed excursion booked with Alejandra to Chichen Itza. 3 hr drive each way, and 3 hrs to explore. Glad left at 6:30 a.m. because it got crowded very quickly. Another trip, Paradise lagoon and cenote. Lagoon was nothing special. Snorkeling in cenote with stalactites and stalagmites was awesome, and this excursion allowed you to take camera into water. Sign posted at bars advising guests they avoid use of straws to protect environment. Wonderful to see more hotel chains doing this. Info in Barcelo book found in room indicates recycling is also important to them, and used batteries and medication don’t plan to take home can be left at front desk. Resort was spotless, food delicious, and service excellent. We had a wonderful vacation at the Palace, and honestly did not want to leave. Most definitely hope to return.
    Round Indicators
    Nicole N 02/17/2018 Friends getaway

    “Playing in the Sand”

    Loved the staff at Barcelo Mayan Palace the beach area is super nice and an easy snorkel to the coral The upgrade restaurants at the palace are worth it for all inclusive For a quick bite the Coral Grill staff Jesus Chimal and Domingo Santes are charming your dining experience with a Caribean Breeze amazing

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Mrs. Nicole N, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace, for "Playing in the Sand" event. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    Round Indicators
    JRFN Curitiba, Brasil. 02/17/2018 Business

    “Great hotel, although no free wifi”

    I stayed at Barceló Maya Palace for a lecture at a scientific meeting (there's a good Convention Center there). Preparing the final details of my presentation, I found out that not only there's no free wifi but if you want to conect, you have to walk all the way to the lobby to buy a card - buying online is not an option. This wouldn't be a problem if the hotel wasn't huge. But in all the rest the hotel is great. Large and clean room, excelent food and you can see plenty of turtles and wonderful fishes snorkling in front of the hotel. I've heard that there's also a nice "cenote" just across the highway, but I haven't been there.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear JRFN Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We deeple regret that the Wi Fi, may change the perception of our great service. We have certain places of our complex where you can find free Wi Fi. Please allow us to host you in the near future. Yours Truly, José Luis Serratos Manager on Duty.

    EVALUATION

    Round Indicators

    • february 19 2018
    • texas

    myeasylife

    “Excellent service in paradise”


    Let me start by saying we love México and have visited many resorts over the years. I believe this was probably out 12th time in Mexico. We Visited the Barcelo Maya palace for the second time in Feb 2018. The property is a beautiful as it was 9 years ago. We stayed in a beach front room with a spectacular view. Upon arriving, the A/C didn’t seem to be cooling. We received immediate attention and the service tech had our A/C blowing cold air in minutes. The poo is very well kept and you and the beach is beautiful. You don’t have trouble with people saving chairs too much. The shows were good, a different cast every other night it seems. We ate at Tokyo 2 times and the sea foo Cw. Both were good. Our favorite mid morning/ early afternoon spot was the Coral grill. We sat in the open air section with a breathtaking view of the beach. We took advantage of their “made to order” omelets and pastas. We received excellent service from our waiters David Guzman and Domingo Santes. They knew exactly what we wanted to drink after our first time in and made sure our glass was always full. After dinner and a show, we found ourselves in the lobby bar. We had the pleasure of meeting Nayamin Yerena, she always had a smile on her face and took time to visit with us about the property and the things to do on the property. We did take a day trip to play by can. It was $20 one way and took about 20 minuets to get there.


    EVALUATION

    Round Indicators

    • february 19 2018
    • Friends getaway

    Dave K

    “Nice enough, but didn't love "all inclusive" and it was FAR from the concert venues”


    We came here for a series of outdoor concerts on the beach. The first thing to know is the Barcelo Maya Palace is *the farthest* hotel from the concert venue requiring about a 20 minute (approx 1 mile) walk to get there and, after 4 hours standing in a venue that holds maybe 10,000 people but does not have a single seat (other than disabled), 20 minutes to walk back at midnight. Based on this alone, I would have stayed at Mayankoba and simply taken the 30 minute shuttles in. The other problem, from a concert perspective, given that Barcelo was the concert venue, I was expecting the concert to kind of "take over" the resort during the 4-night series and that didn't happen. It was like staying at any other family-oriented all-inclusive Mexican resort, which just happened to have higher-than-usual concentration of Deadheads. The venue is nice, but again irony hits the top-end Palace -- not only are the other, theoretically lesser, hotels closer to the concert venue, they have nicer beaches as the Palace's beach gets rocky on the top end. As for the Palace itself, while I've always liked Club Med, I've never liked how other chains attempt the all-inclusive formula. To me, here, it translates to unlimited quantities of moderate quality food and drink. And, unlike some, you can't buy your way up from Stoli to Grey Goose -- Grey Goose just isn't here. The same goes for the food where the buffets are adequate, but they come with long lines at the egg stations and the good dinner food is effectively rationed by requiring advance dinner reservations and by offer quite restrictive menus (e.g., Brasserie offered 4 small courses, each with about 4 choices). The thing I disliked most about their all-inclusive model was that tipping is clearly not included in the mind of the staff. Ergo, they are constantly pushing for tips (and giving great services to get them) but part of the whole all-inclusive thing is you don't bring your wallet. Worse yet, you can just sign for a tip and charge it on the room. Advice: get a billing system in place where you buy-up to top-level drinks and also tip the staff for their great service. In the end, overall, I'd describe the place as a cruise ship on land (right down the big theater and the variety shows). If you like that business model -- and that vibe -- then you'll probably like this place.


    EVALUATION

    Round Indicators

    • february 18 2018
    • Ontario, Canada
    • Couples

    Mary I

    “wonderful relaxing holiday”


    Vacationed at this beautiful resort for 2 weeks. Drive from Cancun airport took 1 hour, easy straight highway drive. Barcelo Maya Grand Resort consists of 5 hotels in a row on very large parcel of land. Barcelo Maya Beach, and Barcelo Maya Caribe are 2 hotels side by side which share a lobby and club house. Next comes Barcelo Maya Colonial, and Barcelo Maya Tropical, also side by side, which also share a common lobby and club house. Lastly there is Barcelo Maya Palace with its own club house located by the ocean. Club houses consist of lobbies, guest services, premium level lounges, shops (credit cards only), restaurants, bars, theaters etc. Guests staying in premium level rooms in any of the 5 hotels have separate check-in/out at their premium level lounge. Also where premium guests make a-la-carte reservations. Pleasant and professional staff ensured a stress free experience. Premium lounge is also where premium guests can grab a bite to eat. We spoiled ourselves and splurged on a junior suite oceanfront premium level room in Oaxaca bldg. Both Oaxaca and Michoacan are 3 storey with elevators. Tastefully decorated, lots storage space, 2 closets, comfy king bed and couches, and of course oceanfront view. Washroom is large open concept behind sliding wood doors. Loved the rainfall shower. Drying rack on balcony. Our maid Diana took excellent care of us. Maya Mall is located at Caribe. Plaza Mexicana (accept cash) is at Colonial. Same general area where mini golf, Striker’s sports bar and bowling, casino, surf ride, pirates water park, 24 hr medical, cinema, discos, and some restaurants are. Dolphinarium located beachfront at Caribe. Cost applies for some activities, also shopping charged to room by pre-authorization at time of check-in. Double decker buses (wheel chair accessible) go to all 5 hotels pick up and drop off guests. Palace has 2 stops; lobby, and opposite end by rooms furthest from beach and restaurants. All Palace restaurants are located in same area by ocean. Coral grill/snack, La Hacienda buffet, Mirador buffet (usually closed for dinner), Brasserie (French), Rodizio (Brazilian), and Caribe (Caribbean). Mirador serves breakfast at 7, La Hacienda at 8. Thank you Mayra for cooking our eggs perfectly. Hash browns often stale, and sometimes croissants. Coral was our least favorite; but other than that, no complaints. Very much enjoyed Brasserie pistachio ravioli, and chateaubriand. Chicken breast, and melt in your mouth sirloin were favorites at Rodizio. Dress code for men at a-la-cartes is long pants (jeans allowed), collared shirt and closed shoes. Should also be a dress code for women not allowing very short shorts or exposed midriff. Everyone should be dressed in tasteful attire. No shade palapas on the beach, only palm trees. No need for water shoes as ocean floor is powdery soft. Snorkeling disappointing as waves kept the sand churned up, so visibility was usually poor even further out. Had an amazing face to face encounter with 1 of the 4 turtles. No boat traffic. No mosquito bites, and don’t think any from sand fleas. Could see and feel bites from some red colored ants. Bug spray on our legs made a difference. No beach washrooms, are at Coco bar, and at Coral grill. Don’t need umbrella as there are also covered paths. Few deer and monkeys live in wooded areas. Two hawks patrol resort with trainers, keeping birds away from outdoor restaurant areas etc. We were not ill in any way, nor were other guests we spoke to. Lovely Alejandra was our Air Transat rep. Flight info board not updated to show departure pick up time was 11:00, not 10:30. Seeing as were the only ones being picked up, the porter made a call and informed us of the change. Very much enjoyed excursion booked with Alejandra to Chichen Itza. 3 hr drive each way, and 3 hrs to explore. Glad left at 6:30 a.m. because it got crowded very quickly. Another trip, Paradise lagoon and cenote. Lagoon was nothing special. Snorkeling in cenote with stalactites and stalagmites was awesome, and this excursion allowed you to take camera into water. Sign posted at bars advising guests they avoid use of straws to protect environment. Wonderful to see more hotel chains doing this. Info in Barcelo book found in room indicates recycling is also important to them, and used batteries and medication don’t plan to take home can be left at front desk. Resort was spotless, food delicious, and service excellent. We had a wonderful vacation at the Palace, and honestly did not want to leave. Most definitely hope to return.


    EVALUATION

    Round Indicators

    • february 17 2018
    • Friends getaway

    Nicole N

    “Playing in the Sand”


    Loved the staff at Barcelo Mayan Palace the beach area is super nice and an easy snorkel to the coral The upgrade restaurants at the palace are worth it for all inclusive For a quick bite the Coral Grill staff Jesus Chimal and Domingo Santes are charming your dining experience with a Caribean Breeze amazing


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Mrs. Nicole N, For us, it was an honor and a privilege to have had the opportunity to host you at Barceló Maya Palace, for "Playing in the Sand" event. Our priority is that every aspect of your vacation generates such memorable moments. We are pleased to know have accomplish and fulfil your expectations. Please grant us the opportunity, to host you in the near future. José Luis Serratos Manager on Duty

    EVALUATION

    Round Indicators

    • february 17 2018
    • Curitiba, Brasil
    • Business

    JRFN

    “Great hotel, although no free wifi”


    I stayed at Barceló Maya Palace for a lecture at a scientific meeting (there's a good Convention Center there). Preparing the final details of my presentation, I found out that not only there's no free wifi but if you want to conect, you have to walk all the way to the lobby to buy a card - buying online is not an option. This wouldn't be a problem if the hotel wasn't huge. But in all the rest the hotel is great. Large and clean room, excelent food and you can see plenty of turtles and wonderful fishes snorkling in front of the hotel. I've heard that there's also a nice "cenote" just across the highway, but I haven't been there.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear JRFN Thank you very much for your comment. We always strive to provide our guests with the highest levels of satisfaction and we are pleased to know that we achieve this goal with you. We deeple regret that the Wi Fi, may change the perception of our great service. We have certain places of our complex where you can find free Wi Fi. Please allow us to host you in the near future. Yours Truly, José Luis Serratos Manager on Duty.

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