Barceló Hotel Beach Maya Palace Deluxe

Barceló Maya Palace

Texto: 36011 All-inclusive resort open 24 hours a day that offers sumptuous cuisine and a host of activities right on the beach. Carretera Chetumal Puerto Juárez Km. 266,3 | 77750 Riviera Maya, Quintana Roo
+52 984 875 1500 52 984 875 1580
Barceló Maya Palace Texto: 36011 4.5 out of 5 based on 7321 ratings. 7321 user reviews.
Barceló Maya Palace reviewed by profalex on . Great property, but a long way from airport This is place is gorgeous and HUGE. It wasn't clear when I made the reservation there were five separate hotels in the complex. Pay attention to the dress code in the alacarte restaurants; I didn't... Rating: 5
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Barceló Maya Palace

Carretera Chetumal Puerto Juárez Km. 266,3   77750 Riviera Maya, Quintana Roo  


Places of Interest

78.7 km  Cancun International Airport 

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Barceló Maya Palace

4.5/5 Round Indicators
| 7428 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

62% Complete

4627

Very good

22% Complete

1679

Average

9% Complete

677

Poor

3% Complete

239

Very poor

2% Complete

206

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    Round Indicators
    Mikhail S 11/21/2017

    “Suboptimal serves, kids club policy.”

    I arrived to the hotel on Saturday on 11-17-2017. Immediately upon arrival I was dropped at vip lounge and left sited for 25 min. Upon me asking if I would ever be served. I was told I have to wait more. After approximately 50 minutes I was served. We made a reservation to the Brazilian restaurant . Upon arrival no reservation was made, so we end up in the buffet. I also brought the kids to kids club. Upon arrival I was giving rules. Basically you can give to kids club, but you have to constantly check on them every our or two. You also not allowed to leave territory of the hotel while kids are in the club. In addition, be careful if you have difficult kids. They be permanently banned from the club and you will be offered private babysitting service with made who most likely speak no English and would not be able to do with them much since has no facility to use. Just your room. In addition you will pay additional for it. None of this is disclosed non website. Please read my review and consider this since this fact can ruin your vacation since it did mine. Management sims to be nice but rigid and you will be stuck. In addition, be careful with your belongings since we experienced theft on territory of hotel. After having few drink someone stole my wife’s valet, credit cards and driver license. Valet has not much cash but it is actually a good thing. Food in the hotel is mediocre, beach is nice but rocky and small for amount of people using it. It look crowded. In general facility look overbooked and to crowded. I ask to set up reservation for desired restaurant at acceptable time. I will see how I will be accommodated. In general for the money I spent I would not recommend this resort/ hotel. This why I rated this place so low.
    Round Indicators
    223hemanginip Rancho Cucamonga, California. 11/21/2017 Couples

    “Average stay”

    service was very poor and nothing excited about it. rooms are to far from reception and dinning areas and no help for elderly or physically challenged people. Room services is expensive considering all inclusive resort. all other properties have free wi fi NOT here and too expensive.
    Round Indicators
    MSFrenchy 11/21/2017 Family

    “Barcelo Maya Palace”

    This last visit to the the Barceló Maya beach resort was our 17th and we definitely plan on visiting again. We initially began visiting the Maya Beach portion of the resort almost fifteen years ago. At that time the Colonial, Tropical, and Palace resorts had not yet been developed. Since the Colonial, Tropical, and Maya Palace portions of this resort have been added, we've vacationed there and have always been thoroughly impressed. We continue to see repeat vacationers there that return year after year. This resort is truly incredible and offers so much for everyone.
    Round Indicators
    deank771 11/20/2017 Family

    “Barcelo Maya Palace”

    Having never been to an all inclusive or to the Mexican Riviera before, we really did not know what to expect. We were not disappointed! From the moment we arrived, we were warmly greeted and the excellent service continued through out our stay. Our initial room had an issue with the air conditioner and when we talked to the hotel, they quickly made arrangements for us to move to another room. We had two rooms booked and both were large, clean, quiet, and very well appointed. The food at the restaurants were excellent and the buffets too exceeded our expectations for quality and variety. We did not spend time in the pools and we actually found the water in the sea to be warmer, plus with all the wild life (sea turtles, sting rays, and fish), we found the sea a lot more fun to experience. The variety of water sports available also meant my teenage boys had no excuse for being bored. The kayaks, wind surfing, catamarans, water tricycles are all free to use and the jet skis have a charge. The place is huge! So if you have mobility issues, this could be a concern for you. There are two large (double deck) buses that run all day and late into the night to move people around the resort, but there is still a fair bit of walking. It was a 1 hour (non-stop) shuttle ride from the Cancun airport to the resort. But for us, it was well worth it. Before booking, I talked to several people who have vacationed along the Maya at different places, but nearly all have told me Barceló is the place to go. After this experience, I don't think my family will allow me to book anywhere else.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Moreover, we would like to thank you for pointing out the efficient service you received when reporting a minor issue in your room and we sincerely thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

    Round Indicators
    BurgherInParadise Florida. 11/20/2017 Family

    “meh”

    the resort 1) was a challenge for non-Spanish speaking visitors, 2) similar to a cruise ship in terms of amenities & food quality, and not a place I would recommend; however, the wedding ceremony and reception we attended on the beach was very nice.

    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
     Dear Guest, Our guest's comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you for your insights regarding the service in English and although all of our réceptionists are able to communicate in most of our international guests' languages, at Barceló we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance The Management

    EVALUATION

    Round Indicators

    • november 21 2017

    Mikhail S

    “Suboptimal serves, kids club policy.”


    I arrived to the hotel on Saturday on 11-17-2017. Immediately upon arrival I was dropped at vip lounge and left sited for 25 min. Upon me asking if I would ever be served. I was told I have to wait more. After approximately 50 minutes I was served. We made a reservation to the Brazilian restaurant . Upon arrival no reservation was made, so we end up in the buffet. I also brought the kids to kids club. Upon arrival I was giving rules. Basically you can give to kids club, but you have to constantly check on them every our or two. You also not allowed to leave territory of the hotel while kids are in the club. In addition, be careful if you have difficult kids. They be permanently banned from the club and you will be offered private babysitting service with made who most likely speak no English and would not be able to do with them much since has no facility to use. Just your room. In addition you will pay additional for it. None of this is disclosed non website. Please read my review and consider this since this fact can ruin your vacation since it did mine. Management sims to be nice but rigid and you will be stuck. In addition, be careful with your belongings since we experienced theft on territory of hotel. After having few drink someone stole my wife’s valet, credit cards and driver license. Valet has not much cash but it is actually a good thing. Food in the hotel is mediocre, beach is nice but rocky and small for amount of people using it. It look crowded. In general facility look overbooked and to crowded. I ask to set up reservation for desired restaurant at acceptable time. I will see how I will be accommodated. In general for the money I spent I would not recommend this resort/ hotel. This why I rated this place so low.


    EVALUATION

    Round Indicators

    • november 21 2017
    • Rancho Cucamonga, California
    • Couples

    223hemanginip

    “Average stay”


    service was very poor and nothing excited about it. rooms are to far from reception and dinning areas and no help for elderly or physically challenged people. Room services is expensive considering all inclusive resort. all other properties have free wi fi NOT here and too expensive.


    EVALUATION

    Round Indicators

    • november 21 2017
    • Family

    MSFrenchy

    “Barcelo Maya Palace”


    This last visit to the the Barceló Maya beach resort was our 17th and we definitely plan on visiting again. We initially began visiting the Maya Beach portion of the resort almost fifteen years ago. At that time the Colonial, Tropical, and Palace resorts had not yet been developed. Since the Colonial, Tropical, and Maya Palace portions of this resort have been added, we've vacationed there and have always been thoroughly impressed. We continue to see repeat vacationers there that return year after year. This resort is truly incredible and offers so much for everyone.


    EVALUATION

    Round Indicators

    • november 20 2017
    • Family

    deank771

    “Barcelo Maya Palace”


    Having never been to an all inclusive or to the Mexican Riviera before, we really did not know what to expect. We were not disappointed! From the moment we arrived, we were warmly greeted and the excellent service continued through out our stay. Our initial room had an issue with the air conditioner and when we talked to the hotel, they quickly made arrangements for us to move to another room. We had two rooms booked and both were large, clean, quiet, and very well appointed. The food at the restaurants were excellent and the buffets too exceeded our expectations for quality and variety. We did not spend time in the pools and we actually found the water in the sea to be warmer, plus with all the wild life (sea turtles, sting rays, and fish), we found the sea a lot more fun to experience. The variety of water sports available also meant my teenage boys had no excuse for being bored. The kayaks, wind surfing, catamarans, water tricycles are all free to use and the jet skis have a charge. The place is huge! So if you have mobility issues, this could be a concern for you. There are two large (double deck) buses that run all day and late into the night to move people around the resort, but there is still a fair bit of walking. It was a 1 hour (non-stop) shuttle ride from the Cancun airport to the resort. But for us, it was well worth it. Before booking, I talked to several people who have vacationed along the Maya at different places, but nearly all have told me Barceló is the place to go. After this experience, I don't think my family will allow me to book anywhere else.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. Moreover, we would like to thank you for pointing out the efficient service you received when reporting a minor issue in your room and we sincerely thank you for informing us immediately so we could intervene minimizing the disruption during your holidays among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. The Management

    EVALUATION

    Round Indicators

    • november 20 2017
    • Florida
    • Family

    BurgherInParadise

    “meh”


    the resort 1) was a challenge for non-Spanish speaking visitors, 2) similar to a cruise ship in terms of amenities & food quality, and not a place I would recommend; however, the wedding ceremony and reception we attended on the beach was very nice.


    HBarcelo-Maya-Palace, Gerente at Barcelo Maya Palace, responded to this review
    Dear Guest, Our guest's comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. Thank you for your insights regarding the service in English and although all of our réceptionists are able to communicate in most of our international guests' languages, at Barceló we strongly believe in continuous trainings for our employees therefore we will make sure to offer official languages classes to all those members in need of improvement in this aspect of their duties. Thank you again for your visit and constructive critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance The Management

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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