Barceló Hotel Beach Maya Palace Deluxe

Premium Level at Barceló Maya Palace

Texto: 35911 The most exclusive hotel of the Barceló Maya Grand Resort. Luxury and elegance reign supreme on this unique holiday experience. Carretera Federal Chetumal-Puerto Juárez, Km. 266,3 | 77750 | Riviera Maya, Q.Roo || México
+52 984 8 751 5 +52 984 875 1501
Premium Level at Barceló Maya Palace Texto: 35911 4 out of 5 based on 172 ratings. 172 user reviews.
Premium Level at Barceló Maya Palace reviewed by sydneycole on . A nice place The food was excellent, the room was nice, beach was great, Christmas decorations were a nice touch and endless Kenny G. Christmas music. The excursion to the cenote and Tulum seemed a bit sketchy... Rating: 4
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Premium Level at Barceló Maya Palace

Carretera Federal Chetumal-Puerto Juárez, Km. 266,3   77750   Riviera Maya, Q.Roo     México  


Places of Interest

78.7 km Cancun International Airport

0 m Chac Halal Beach

35 km Tulum archaeological site

30 km Xel-Ha

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Premium Level at Barceló Maya Palace

4.0/5 Round Indicators
| 173 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

61% Complete

106

Very good

16% Complete

28

Average

9% Complete

17

Poor

6% Complete

12

Very poor

5% Complete

10

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    sydneycole sydneycole. 02/07/2018 Couples

    “A nice place”

    The food was excellent, the room was nice, beach was great, Christmas decorations were a nice touch and endless Kenny G. Christmas music. The excursion to the cenote and Tulum seemed a bit sketchy. It was okay but there was very little time to explore tulum and the beach before we had to leave. I guess, do your research on excursions. The dolphin experience on the Barceló property was a fun and informative adventure. We had a nice time and would go back. The spa was the highlight for me. Loved the whole spa. Everyday.
    Round Indicators
    scotsmak Edmonton, Canada. 02/05/2018 Family

    “Not going back”

    This was our second stay at this resort and we brought my father and stepmother who had never been to an all inclusive so we treated them for their 35th wedding anniversary. We stayed at the Premium level the year before after being at the Bahia Principe for several stays and we just wanted something different. Last year our stay at the Barceló Maya was great! The place is super clean, the staff was excellent, the food was top notch, just an overall great experience and I thought worth the extra $$$$ compared to Bahia Principe (and the extra $$$$ is quite substantial). When we arrived this time (January 2018) for 10 days I immediately upgraded to Premium Level again after bragging to my parents about how great everything was the previous year. The upgrade was 32,000 Pesos and exactly what I was quoted (yep, you read that right, but I'm not complaining about the price since we were going to have just as fantastic a stay as the year before.....or so we thought. PROBLEM #1: CONNECTING CREDIT CARD TO ROOM I paid with my AMEX and asked for all charges related to the two rooms to go on the card..I wanted my parents to be able to get whatever they wanted wherever they were. I was told that was no problem. This was never accomplished...several times went back to the premium lobby to get the card connected to our bracelets but no one could figure it out. No problem, as I can carry my card with me (a pain but whatever). Upon trying to use my AMEX card at the gift shop/Ice cream store/spa I kept getting told that the resort doesn't take AMEX (even though their receipts have the AMEX logo and they sure scooped up 32,000 pesos on it when they had the chance). So good thing we carry VISA and MC as well. PROBLEM #2: THE ENTERTAINMENT STAFF Watching the entertainment staff try and put together activities was next to laughable. When it came time for volleyball (and I wanted to play everyday) there was very little effort put into rounding up players. This was at the Palace...so I went in search of a beach volleyball game (hey I live on the Canadian Prairies and the closest I get to beach volleyball is watching it on ESPN so just ONCE per year on my tropical vacation I love playing it...and I am not good at it). The good news is that I found a few games with other tourists staying at the other Barceló hotels. The bad news is that the other entertainment staff were constantly playing while hotel guests eagerly waited for their turn. I'm sorry but why are these staff members playing and not voluntarily stepping out for us? It actually took some guests to point out to them that there were people waiting (you know, the CUSTOMERS!). Brutal customer service. PROBLEM #3: DONT BLAME THE HOTEL GUESTS FOR DAMAGE DONE BY STAFF One day I went back to the room to collect my daughter's blow up sting ray toy (which I paid way too much for at the gift shop but hey we obviously like spending money on our vacation...and no I still couldn't charge it to the room). When I approached the door I noticed it was ajar so I thought perhaps the cleaning staff was still there so I knocked and no one was there. Yikes, had we been robbed? I opened the door and the wooden pieces surrounding the door frame completely fell off the door taking the screws for the lock with it. Obviously the cleaning staff had shut the door and dislodged some of the housing for the door frame and now the door wont shut. I immediately called the front desk and someone was there within five minutes. I asked if I could go and meet my family show were patiently waiting on the beach (and I had no way to contact them) but I was told to stay put. So there I awaited for two hours while various handy people put the flimsy door frame back together (hey, these things happen in a humid climate right?). The next day my wife was booking an a la carte at the Premium Level with me at the gift shop once again happily over paying for sun block when I get a text "Come here now! They are trying to charge us for the broken door frame!". So I come into the Premium Lobby and there is the same lady sitting with my wife who told me that I couldn't leave the room while they fixed the door. "They are reporting to the manager that there was damage to the door and we might be charged" says my exasperated lovely wife. Sarcastically I answer "They can't...they haven't been able to get our credit card information connected to our room!" I said. But sitting in front of my wife is her MasterCard...you see when my wife went and tried to book the a la carte there was obviously something flagged in their system that said to get our credit card information. So that's what this lady did: she told my wife that they have been unable to get a credit card on file and did she have on available? Why yes finally my wife told her. And then once they had it they told us that we could be paying for the crumbling infrastructure of their hotel. Very tricky wasn't it? PROBLEM #3: STAY AWAY FROM THESE TWO A LA CARTES AT ALL COSTS! Last year we really liked the Mexican so we rebooked it. It was supposed to be at 7PM and the restaurant is at the other end of the resort we were waiting for the bus 20 minutes ahead of time...but the bus was really late. By the time we got to the Mexican a la carte we were 20 minutes late and my wife was very apologetic to the maître de who sneeringly looked at his watch and said "your half an hour late but we will try and get you in". Well, we were 20 minutes late and clearly apologetic. Here's some customer service advice; don't scold the paying customers who didn't mean to be late. Whatever, they found us a spot right underneath the air conditioner and of course it was really cold. When we asked if it could be turned down the answer from the same maître de went something like; "You think I control the air flow in these rooms?". Hey buddy, maybe move us to one of the many empty tables. I don't even remember if the food was good at that point. Spanish. The food was awful but what really got me was the Barceló once again not allowing me to spend extra money. In this case it was a very good bottle of Mexican wine suggested to us at the excellent Caribe a la carte a few nights before. We sat down and the waiter immediately asked us what we wanted to eat. "Could we get drinks first?" I asked "Maybe the wine list?". I think he was new but at least he wasn't talking to us like misbehaving children. The wine list came and I immediately pointed to the one we wanted. He came back about 10 minutes later and said he couldn't find it, he said he went to three different restaurants and it was all gone. OK I said and then awaited a suggestion......just got a blank stare back. "I guess we will have the house wine then" I said. Not even a suggestion? You have a customer obviously willing to pay extortionist prices for a wine and you don't allow them? I would have gone with just about any alternative. What really gets me about this is that the next night we were at the very good Italian a la carte and I asked for the same wine I couldn't get at the Spanish one the night before. Of course it was there....and we were right next door! Other problems: -we tipped the house cleaners every day and still had no towels on at least three occasions -other guests were complaining about not having hot water...which only happened to us on the last day of course -the card entry system failed us three times I'm surprised they didn't blame me for it Finally: We ran into a few other guests who were on their 5th and 6th return visit to the same resort and they were having many issues as well. It seems there is new management and the hotel staff are being moved around a lot (and evidently aren't happy either). We hope management reads this review. If you are a manager please know that we do not want a resort credit as we will never come back to your resort again...there is just too much competition for our vacation dollars. We truly hope that the problems encountered are addressed because all of them are solvable. Remember who the guests are!
    Round Indicators
    andrewlP378XZ Rhinelander, Wisconsin. 01/22/2018 Couples

    “Vacation Paradise ”

    My wife and I had an 8 day stay at the Barcelon Palace in Riveria Maya. It was generally ok . The grounds , views, and food were simply top notch. The ocean and snorkeling were warm and so much fun. Each day we tried to get snorkeling twice, it was the highlight of trip. I encourage you though to bring your own gear. It’s priceless to have. Negatives is front desk staff flat out offered us a room with two queen size beds or they had two rooms with one king size bed. We liked the location of the queen size room so we took it. When we got there they were full size beds and not queen. This wouldn’t do for us so I immediately called the front desk to switch with a room that had a king size bed. They said they were full and didn’t have any . I went round and round with both an employee and then a manager. I flat out said you take me for a fool you just told me you had two rooms with king beds. Well miraculously a room happen to turn up with a king size bed. You think a hotel with Palace in there name would be at a higher standard then lying to it’s guests. Then on a separate incident my wife’s small day purse was stolen out of our room. There was only two staff that were in the room that day. After filing the report they promised they would get back to us in 72 hours and it’s been ten days and we haven’t heard back. We have been on many vacations and would stay at the palace again but would be smarter and have our expectations lower.
    Round Indicators
    zoallen North Vancouver, Canada. 12/12/2017 Couples

    “Grand stay at the Barcelo Maya Palace!”

    Fantastic resort! If you stay in the Palace section you also get access to the Tropical, Colonial, Caribe and Beach sections (all attached to one another). If you stay at any of the other sections you have access to the four, just not the Palace. I would strongly suggest the upgrade to Premium Level, regardless of what section you stay in. Premium Level provides you with unlimited free wifi, private check-in, premium booze, access to the Premium Lounge (one in each section) and a few other perks. Stayed in the Barcelo Maya Palace section for 3 nights last week and absolutely loved it! We had spent the first 4 nights at the Riu Palace Las Americas in Cancun so when we arrived at the Barcelo we were ready to just relax and take it easy. The resort was great for this as you have everything you could EVER need! The resort is HUGE which I didn't think I would love, but being able to walk the beach for almost 45 minutes and stop in at different bars/restaurants along the way was great and an easy relaxing way to fill the day! Every section of the beach is beautiful! The Beach section is the absolute best as they have the undeveloped area of Playa Azul at the far end next to it. The Palace section of the beach is also top notch as it offers the best section of reef giving you ample opportunities to meet the resident sea turtles who regularly show up to feed. The natural palm trees along the beach create lots of shade and the entire beach - and all of the pools - have LOTS of chairs to choose from so you're never have to fight to find a spot. The pools are MASSIVE - they do offer two adults only pools as well (one in the Palace section and one in the Beach section) honestly the main pools were so big we never felt like we needed to get away. We ate at Rodizio (Brazilian - Palace section) and Mare Nostrum (Mediterranean/Seafood - Colonial section) and both were FANTASTIC! We also ate at the Mexican a la carte restaurant, but were sadly disappointed. We tried several of the buffets and the section and variety was great and everything we had was delicious. When you stay at the Palace section you get unlimited a la carte dining (you do need to make reservation upon arrival) but if you are staying in one of the other 4 sections then you are limited to I think 4 reservations for a week long stay. The service was fantastic no matter what section we were in. Special shout out to Oscar at the Palace lobby bar, Jonathan at the Coco Pool Bar at the Palace and Angel at the Captain Morgan bar in the Colonial section - Angel makes the best mojitio! The only down side is that most things seem to close down at 7pm. Between 7-11pm the only place you can really get a drink is either the theatre or the lobby bar. The night club opens at 11 but we never did end up checking it out. There are LOTS of activities to do right on site if you get bored - a lot of them do come at an extra cost but there is the Pirate Ship water park, bowling, small casino, a haunted house, a mini golf course and so much more! I was pretty disappointed to see that they have dolphins on the resort - the pool is so small and seeing them in captivity is so heartbreaking, especially when the rest of the resort is so natural and beautiful! If you are wanting to venture off of site you are a little out of the way - about a 30 minute drive to Playa del Carmen or the Tulum ruins. You're about a 2.5 hour drive from Chichen Itza ruins which I HIGHLY recommend checking out - make sure you get a good guide! There are also some small cenotes located right across the street from the Barcelo which make for a refreshing dip! I did also meet with the wedding team at the Barcelo and checked out their venues for your special day. The wedding team is so great and easy to work with! The venues are stunning and offer you everything you could need. Ceremony and cocktails on the beach, followed by a "private" reception at the grill bar which closes down at 6:30pm every evening. I strongly recommend the Captain Morgan area in the Colonial zone! Over all we absolutely LOVED our stay at the Barcelo Maya Palace and wish that we could have stayed longer! Would definitely recommend this resort for couples, or families as it offers something for everyone! You wont regret coming here for your vacation!!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear zoallen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us and Tripadvisor readers. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience.  We look forward to serving you again in the future. The Management

    Round Indicators
    Jimmy O 12/12/2017 Family

    “FANTASTIC!”

    We just returned from celebrating my 50th and our vow renewals. Our party coordinator was Gustavo, he truly made our stay glorious. No request was too big, he took care of EVERY single thing we requested for. The restaurant staff were very attentive. If you are planning a group event, Gustavo will not disappoint, Unfortunately, I cant remember his last name :-( We also had Andrea from Passion Photo taking pictures. She did a phenomenal job! I honestly can say even though it was stressful planning a birthday and vow renewals on the same day, it was a huge success thanks to Gustavo, the wonderful staff and the chef. Barcelo Premium Palace is not cheap but you get what you pay for - heaven on earth!

    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
     Dear Jimmy O, First of all, we congratulate you with your celebrations and we thank you for choosing our Barceló Maya Palace hotel for such a special occasions. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to serving you again soon. The Management

    EVALUATION

    Round Indicators

    • february 7 2018
    • sydneycole
    • Couples

    sydneycole

    “A nice place”


    The food was excellent, the room was nice, beach was great, Christmas decorations were a nice touch and endless Kenny G. Christmas music. The excursion to the cenote and Tulum seemed a bit sketchy. It was okay but there was very little time to explore tulum and the beach before we had to leave. I guess, do your research on excursions. The dolphin experience on the Barceló property was a fun and informative adventure. We had a nice time and would go back. The spa was the highlight for me. Loved the whole spa. Everyday.


    EVALUATION

    Round Indicators

    • february 5 2018
    • Edmonton, Canada
    • Family

    scotsmak

    “Not going back”


    This was our second stay at this resort and we brought my father and stepmother who had never been to an all inclusive so we treated them for their 35th wedding anniversary. We stayed at the Premium level the year before after being at the Bahia Principe for several stays and we just wanted something different. Last year our stay at the Barceló Maya was great! The place is super clean, the staff was excellent, the food was top notch, just an overall great experience and I thought worth the extra $$$$ compared to Bahia Principe (and the extra $$$$ is quite substantial). When we arrived this time (January 2018) for 10 days I immediately upgraded to Premium Level again after bragging to my parents about how great everything was the previous year. The upgrade was 32,000 Pesos and exactly what I was quoted (yep, you read that right, but I'm not complaining about the price since we were going to have just as fantastic a stay as the year before.....or so we thought. PROBLEM #1: CONNECTING CREDIT CARD TO ROOM I paid with my AMEX and asked for all charges related to the two rooms to go on the card..I wanted my parents to be able to get whatever they wanted wherever they were. I was told that was no problem. This was never accomplished...several times went back to the premium lobby to get the card connected to our bracelets but no one could figure it out. No problem, as I can carry my card with me (a pain but whatever). Upon trying to use my AMEX card at the gift shop/Ice cream store/spa I kept getting told that the resort doesn't take AMEX (even though their receipts have the AMEX logo and they sure scooped up 32,000 pesos on it when they had the chance). So good thing we carry VISA and MC as well. PROBLEM #2: THE ENTERTAINMENT STAFF Watching the entertainment staff try and put together activities was next to laughable. When it came time for volleyball (and I wanted to play everyday) there was very little effort put into rounding up players. This was at the Palace...so I went in search of a beach volleyball game (hey I live on the Canadian Prairies and the closest I get to beach volleyball is watching it on ESPN so just ONCE per year on my tropical vacation I love playing it...and I am not good at it). The good news is that I found a few games with other tourists staying at the other Barceló hotels. The bad news is that the other entertainment staff were constantly playing while hotel guests eagerly waited for their turn. I'm sorry but why are these staff members playing and not voluntarily stepping out for us? It actually took some guests to point out to them that there were people waiting (you know, the CUSTOMERS!). Brutal customer service. PROBLEM #3: DONT BLAME THE HOTEL GUESTS FOR DAMAGE DONE BY STAFF One day I went back to the room to collect my daughter's blow up sting ray toy (which I paid way too much for at the gift shop but hey we obviously like spending money on our vacation...and no I still couldn't charge it to the room). When I approached the door I noticed it was ajar so I thought perhaps the cleaning staff was still there so I knocked and no one was there. Yikes, had we been robbed? I opened the door and the wooden pieces surrounding the door frame completely fell off the door taking the screws for the lock with it. Obviously the cleaning staff had shut the door and dislodged some of the housing for the door frame and now the door wont shut. I immediately called the front desk and someone was there within five minutes. I asked if I could go and meet my family show were patiently waiting on the beach (and I had no way to contact them) but I was told to stay put. So there I awaited for two hours while various handy people put the flimsy door frame back together (hey, these things happen in a humid climate right?). The next day my wife was booking an a la carte at the Premium Level with me at the gift shop once again happily over paying for sun block when I get a text "Come here now! They are trying to charge us for the broken door frame!". So I come into the Premium Lobby and there is the same lady sitting with my wife who told me that I couldn't leave the room while they fixed the door. "They are reporting to the manager that there was damage to the door and we might be charged" says my exasperated lovely wife. Sarcastically I answer "They can't...they haven't been able to get our credit card information connected to our room!" I said. But sitting in front of my wife is her MasterCard...you see when my wife went and tried to book the a la carte there was obviously something flagged in their system that said to get our credit card information. So that's what this lady did: she told my wife that they have been unable to get a credit card on file and did she have on available? Why yes finally my wife told her. And then once they had it they told us that we could be paying for the crumbling infrastructure of their hotel. Very tricky wasn't it? PROBLEM #3: STAY AWAY FROM THESE TWO A LA CARTES AT ALL COSTS! Last year we really liked the Mexican so we rebooked it. It was supposed to be at 7PM and the restaurant is at the other end of the resort we were waiting for the bus 20 minutes ahead of time...but the bus was really late. By the time we got to the Mexican a la carte we were 20 minutes late and my wife was very apologetic to the maître de who sneeringly looked at his watch and said "your half an hour late but we will try and get you in". Well, we were 20 minutes late and clearly apologetic. Here's some customer service advice; don't scold the paying customers who didn't mean to be late. Whatever, they found us a spot right underneath the air conditioner and of course it was really cold. When we asked if it could be turned down the answer from the same maître de went something like; "You think I control the air flow in these rooms?". Hey buddy, maybe move us to one of the many empty tables. I don't even remember if the food was good at that point. Spanish. The food was awful but what really got me was the Barceló once again not allowing me to spend extra money. In this case it was a very good bottle of Mexican wine suggested to us at the excellent Caribe a la carte a few nights before. We sat down and the waiter immediately asked us what we wanted to eat. "Could we get drinks first?" I asked "Maybe the wine list?". I think he was new but at least he wasn't talking to us like misbehaving children. The wine list came and I immediately pointed to the one we wanted. He came back about 10 minutes later and said he couldn't find it, he said he went to three different restaurants and it was all gone. OK I said and then awaited a suggestion......just got a blank stare back. "I guess we will have the house wine then" I said. Not even a suggestion? You have a customer obviously willing to pay extortionist prices for a wine and you don't allow them? I would have gone with just about any alternative. What really gets me about this is that the next night we were at the very good Italian a la carte and I asked for the same wine I couldn't get at the Spanish one the night before. Of course it was there....and we were right next door! Other problems: -we tipped the house cleaners every day and still had no towels on at least three occasions -other guests were complaining about not having hot water...which only happened to us on the last day of course -the card entry system failed us three times I'm surprised they didn't blame me for it Finally: We ran into a few other guests who were on their 5th and 6th return visit to the same resort and they were having many issues as well. It seems there is new management and the hotel staff are being moved around a lot (and evidently aren't happy either). We hope management reads this review. If you are a manager please know that we do not want a resort credit as we will never come back to your resort again...there is just too much competition for our vacation dollars. We truly hope that the problems encountered are addressed because all of them are solvable. Remember who the guests are!


    EVALUATION

    Round Indicators

    • january 22 2018
    • Rhinelander, Wisconsin
    • Couples

    andrewlP378XZ

    “Vacation Paradise ”


    My wife and I had an 8 day stay at the Barcelon Palace in Riveria Maya. It was generally ok . The grounds , views, and food were simply top notch. The ocean and snorkeling were warm and so much fun. Each day we tried to get snorkeling twice, it was the highlight of trip. I encourage you though to bring your own gear. It’s priceless to have. Negatives is front desk staff flat out offered us a room with two queen size beds or they had two rooms with one king size bed. We liked the location of the queen size room so we took it. When we got there they were full size beds and not queen. This wouldn’t do for us so I immediately called the front desk to switch with a room that had a king size bed. They said they were full and didn’t have any . I went round and round with both an employee and then a manager. I flat out said you take me for a fool you just told me you had two rooms with king beds. Well miraculously a room happen to turn up with a king size bed. You think a hotel with Palace in there name would be at a higher standard then lying to it’s guests. Then on a separate incident my wife’s small day purse was stolen out of our room. There was only two staff that were in the room that day. After filing the report they promised they would get back to us in 72 hours and it’s been ten days and we haven’t heard back. We have been on many vacations and would stay at the palace again but would be smarter and have our expectations lower.


    EVALUATION

    Round Indicators

    • december 12 2017
    • North Vancouver, Canada
    • Couples

    zoallen

    “Grand stay at the Barcelo Maya Palace!”


    Fantastic resort! If you stay in the Palace section you also get access to the Tropical, Colonial, Caribe and Beach sections (all attached to one another). If you stay at any of the other sections you have access to the four, just not the Palace. I would strongly suggest the upgrade to Premium Level, regardless of what section you stay in. Premium Level provides you with unlimited free wifi, private check-in, premium booze, access to the Premium Lounge (one in each section) and a few other perks. Stayed in the Barcelo Maya Palace section for 3 nights last week and absolutely loved it! We had spent the first 4 nights at the Riu Palace Las Americas in Cancun so when we arrived at the Barcelo we were ready to just relax and take it easy. The resort was great for this as you have everything you could EVER need! The resort is HUGE which I didn't think I would love, but being able to walk the beach for almost 45 minutes and stop in at different bars/restaurants along the way was great and an easy relaxing way to fill the day! Every section of the beach is beautiful! The Beach section is the absolute best as they have the undeveloped area of Playa Azul at the far end next to it. The Palace section of the beach is also top notch as it offers the best section of reef giving you ample opportunities to meet the resident sea turtles who regularly show up to feed. The natural palm trees along the beach create lots of shade and the entire beach - and all of the pools - have LOTS of chairs to choose from so you're never have to fight to find a spot. The pools are MASSIVE - they do offer two adults only pools as well (one in the Palace section and one in the Beach section) honestly the main pools were so big we never felt like we needed to get away. We ate at Rodizio (Brazilian - Palace section) and Mare Nostrum (Mediterranean/Seafood - Colonial section) and both were FANTASTIC! We also ate at the Mexican a la carte restaurant, but were sadly disappointed. We tried several of the buffets and the section and variety was great and everything we had was delicious. When you stay at the Palace section you get unlimited a la carte dining (you do need to make reservation upon arrival) but if you are staying in one of the other 4 sections then you are limited to I think 4 reservations for a week long stay. The service was fantastic no matter what section we were in. Special shout out to Oscar at the Palace lobby bar, Jonathan at the Coco Pool Bar at the Palace and Angel at the Captain Morgan bar in the Colonial section - Angel makes the best mojitio! The only down side is that most things seem to close down at 7pm. Between 7-11pm the only place you can really get a drink is either the theatre or the lobby bar. The night club opens at 11 but we never did end up checking it out. There are LOTS of activities to do right on site if you get bored - a lot of them do come at an extra cost but there is the Pirate Ship water park, bowling, small casino, a haunted house, a mini golf course and so much more! I was pretty disappointed to see that they have dolphins on the resort - the pool is so small and seeing them in captivity is so heartbreaking, especially when the rest of the resort is so natural and beautiful! If you are wanting to venture off of site you are a little out of the way - about a 30 minute drive to Playa del Carmen or the Tulum ruins. You're about a 2.5 hour drive from Chichen Itza ruins which I HIGHLY recommend checking out - make sure you get a good guide! There are also some small cenotes located right across the street from the Barcelo which make for a refreshing dip! I did also meet with the wedding team at the Barcelo and checked out their venues for your special day. The wedding team is so great and easy to work with! The venues are stunning and offer you everything you could need. Ceremony and cocktails on the beach, followed by a "private" reception at the grill bar which closes down at 6:30pm every evening. I strongly recommend the Captain Morgan area in the Colonial zone! Over all we absolutely LOVED our stay at the Barcelo Maya Palace and wish that we could have stayed longer! Would definitely recommend this resort for couples, or families as it offers something for everyone! You wont regret coming here for your vacation!!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear zoallen, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Palace hotel with us and Tripadvisor readers. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience.  We look forward to serving you again in the future. The Management

    EVALUATION

    Round Indicators

    • december 12 2017
    • Family

    Jimmy O

    “FANTASTIC!”


    We just returned from celebrating my 50th and our vow renewals. Our party coordinator was Gustavo, he truly made our stay glorious. No request was too big, he took care of EVERY single thing we requested for. The restaurant staff were very attentive. If you are planning a group event, Gustavo will not disappoint, Unfortunately, I cant remember his last name :-( We also had Andrea from Passion Photo taking pictures. She did a phenomenal job! I honestly can say even though it was stressful planning a birthday and vow renewals on the same day, it was a huge success thanks to Gustavo, the wonderful staff and the chef. Barcelo Premium Palace is not cheap but you get what you pay for - heaven on earth!


    HBarcelo-Maya-Palace, Gerente at Premium Level at Barcelo Maya Palace, responded to this review
    Dear Jimmy O, First of all, we congratulate you with your celebrations and we thank you for choosing our Barceló Maya Palace hotel for such a special occasions. We take a lot of pleasure in making each of our guests' visits "fantastic", especially when it comes to special occasions. Thank you very much for sharing this great review of your recent stay. We are certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to serving you again soon. The Management

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