Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 The most select part of this 5-star resort in Cancun, which includes admission to the Xcaret Park and many privileges. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 11837 ratings. 11837 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by mandakeck on . Disappointed Went to this hotel this week had a great time! I wouldn't recommend going with a large group of people. Planned a trip with 10 people and the hotel wouldn't allow us to all sit together as a group at... Rating: 3
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 11824 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

44% Complete

5214

Very good

32% Complete

3861

Average

12% Complete

1518

Poor

5% Complete

707

Very poor

4% Complete

527

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    Round Indicators
    Brian S Kent, United Kingdom. 05/26/2017 Couples

    “Can't fault the resort”

    Just returned from a 10 day holiday, everything about the place was impressive, room, grounds, staff, food, all excellent. We visited all specialty restaurants, can't fault the service or the food. The buffet was very good at all meal times in all the restaurants plenty of choice so did not get bored. The regular visits by the animals to our balcony area was delightful, plus the monkeys in the trees around the pool and along the walk ways were a treat to watch. The beech area was beautiful, plenty of loungers to chose from in sun or shade at all pools and beach. With towels changed daily Our room was cleaned and mini bar replenished daily sheets and towels changed regularly. Tips were given as the service was excellent throughout. Thoroughly enjoyed our holiday and the hotel with its beautiful surroundings. Couple of minor gripes mainly with our travel company, but the loudness of some of the people around the pool who did not seem to be able to talk to people near them quietly and seemed to want to be the centre of attention with the more alcohol consumed the louder they got, some people just don't consider others. Plus a welcome drink was not offered, unusual for this star hotel in our experience. We would return here which is the best recommendation we could give.
    Round Indicators
    deanfarley London, United Kingdom. 05/25/2017 Couples

    “Hotel has everything and more”

    Brilliant hotel, Large, beautiful, lots to do, Great food absolutely loved our stay and cant wait to go back. Highly recommend upgrading to unlimited access to xcaret park next door which in itself is amazing with dolphins, sharks and stingrays to interact with. Highly recommend this hotel.
    Round Indicators
    Vicky992014 Unionville, Connecticut. 05/25/2017 Couples

    “Mexican fun”

    Great food. Beautiful views. Beautiful grounds. Room older. Didn't know hubby needed closed shoes and pants to go to higher end restaurants. Awkward and got asked to leave. Should be on info prior to arrival. Also stop trying to sell us ownership. Once is enough!!
    Round Indicators
    984kirkl 05/25/2017 Couples

    “Occidental Xcaret”

    The food, for the first time EVER was HORRIBLE!! Also--mosquitoes were bad every night. The bed could use replacing as we had to put a large pillow between us to avoid slamming into each other. We love, love, love this venue, but something MAJOR has changed with the food prep. We left most entrees nearly untouched. Salad, soup and dessert were good. PLEASE FIX THIS!!!
    Round Indicators
    F7315QHjuliew Anaheim, California. 05/25/2017 Couples

    “Excellent access to Xcaret”

    We enjoyed this hotel, although there were issues with the air conditioning and remodeling noise. We were able to easily come and go to Xcaret, which we enjoyed immensely. The food quantity & quality were excellent.

    EVALUATION

    Round Indicators

    • may 26 2017
    • Kent, United Kingdom
    • Couples

    Brian S

    “Can't fault the resort”


    Just returned from a 10 day holiday, everything about the place was impressive, room, grounds, staff, food, all excellent. We visited all specialty restaurants, can't fault the service or the food. The buffet was very good at all meal times in all the restaurants plenty of choice so did not get bored. The regular visits by the animals to our balcony area was delightful, plus the monkeys in the trees around the pool and along the walk ways were a treat to watch. The beech area was beautiful, plenty of loungers to chose from in sun or shade at all pools and beach. With towels changed daily Our room was cleaned and mini bar replenished daily sheets and towels changed regularly. Tips were given as the service was excellent throughout. Thoroughly enjoyed our holiday and the hotel with its beautiful surroundings. Couple of minor gripes mainly with our travel company, but the loudness of some of the people around the pool who did not seem to be able to talk to people near them quietly and seemed to want to be the centre of attention with the more alcohol consumed the louder they got, some people just don't consider others. Plus a welcome drink was not offered, unusual for this star hotel in our experience. We would return here which is the best recommendation we could give.


    EVALUATION

    Round Indicators

    • may 25 2017
    • London, United Kingdom
    • Couples

    deanfarley

    “Hotel has everything and more”


    Brilliant hotel, Large, beautiful, lots to do, Great food absolutely loved our stay and cant wait to go back. Highly recommend upgrading to unlimited access to xcaret park next door which in itself is amazing with dolphins, sharks and stingrays to interact with. Highly recommend this hotel.


    EVALUATION

    Round Indicators

    • may 25 2017
    • Unionville, Connecticut
    • Couples

    Vicky992014

    “Mexican fun”


    Great food. Beautiful views. Beautiful grounds. Room older. Didn't know hubby needed closed shoes and pants to go to higher end restaurants. Awkward and got asked to leave. Should be on info prior to arrival. Also stop trying to sell us ownership. Once is enough!!


    EVALUATION

    Round Indicators

    • may 25 2017
    • Couples

    984kirkl

    “Occidental Xcaret”


    The food, for the first time EVER was HORRIBLE!! Also--mosquitoes were bad every night. The bed could use replacing as we had to put a large pillow between us to avoid slamming into each other. We love, love, love this venue, but something MAJOR has changed with the food prep. We left most entrees nearly untouched. Salad, soup and dessert were good. PLEASE FIX THIS!!!


    EVALUATION

    Round Indicators

    • may 25 2017
    • Anaheim, California
    • Couples

    F7315QHjuliew

    “Excellent access to Xcaret”


    We enjoyed this hotel, although there were issues with the air conditioning and remodeling noise. We were able to easily come and go to Xcaret, which we enjoyed immensely. The food quantity & quality were excellent.


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