Hotel Beach Views  Occidental Grand Xcaret Resort

Royal Level at Occidental at Xcaret Destination

Texto: 33397 The most select part of this 5-star resort in Cancun, which includes admission to the Xcaret Park and many privileges. Carretera Chetumal Puerto Juárez Km. 282 | 77710 Riviera Maya, Quintana Roo | México
+ 52 984 871 540 0 + 52 984 871 5406
Royal Level at Occidental at Xcaret Destination Texto: 33397 4 out of 5 based on 12810 ratings. 12810 user reviews.
Royal Level at Occidental at Xcaret Destination reviewed by Rmoore754 on . GREAT STAY ! My wife and I stayed at Occidental Xcaret Aug 31-Sept 2nd 2017. We had a great time! We were amazed at the hotel. The place is huge and very nice. Definitely first class. Our room was... Rating: 5
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Royal Level at Occidental at Xcaret Destination

Carretera Chetumal Puerto Juárez Km. 282   77710 Riviera Maya, Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport

5 min. Playa del Carmen

58 km Tulum

41 km Xel há

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Royal Level at Occidental at Xcaret Destination

4.0/5 Round Indicators
| 12844 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

45% Complete

5809

Very good

32% Complete

4115

Average

12% Complete

1616

Poor

5% Complete

746

Very poor

4% Complete

561

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    Round Indicators
    ernest1441 09/18/2017 Couples

    “Great potential poor quality!”

    Hotel is in a wonderful location. Close to the parks and beaches. Problem I had was with customer service which was awful. Did not have all info when I got there. I had to find out from other guests. Check in lady was a lil bit two faces, her face could tell anybody she wasn't happy with what she was doing and all the info she gave us was vague and didn't even say thank you for choosing us nor happy to have you here and the check out guy didn't even say thanks for your visit nor visit us again nor have a good flight back to home, come back soon??? Anyways, food and drinks were good. Men are not allow to wear shorts in a la carte restaurants. Women are allow to go almost naked nobody will say anything. Weird! Restaurants are OK. Swimming pools and the fake beach are nice. Fitness center is small, has awful hours and equipment is in bad shape. Entertainments should be improved and dancers, especially men, do not know how to dance. Only one of the guys is really good. White man. Many songs and shows in English? We were in Mexico. Latino shows was what we expected. Xcaret park is awesome but hotel doesn't give discounts to guests. Does not good. It is a really nice hotel and will visit again. However, I hope they make some changes and train their employees a lil bit more on how to deal with guests and also do not let the information guys nor other employees lose your time when they try to sell you a membership. Not worth it. I will really visit again and I hope next time they improve quality.
    Round Indicators
    V7669FVstephenb Poinciana, Florida. 09/18/2017 Friends getaway

    “44th Wedding Anniversary”

    44th Wedding Anniversary to the Occidental Xcaret Resort. An absolute pleasure spending time in the sun, ocean, and rain forest. The staff was friendly and professional, the food was fantastic and the drinks were top notch. We loved it an will probably return.
    Round Indicators
    Sharon B London, England, United Kingdom. 09/17/2017 Couples

    “Like staying in paradise”

    The whole experience was excellent. Our room was great. There wasn't anything we would change. The staff were so friendly and were ready to help. Lots of choice with the food which was available most of the day. There were themed restaurants which were really good apart from the steak house which seemed to have a problem with mosquitos. The food was great but we also got bitten a lot in there. The river going through the hotel was lovely, a great touch and the ride to the park was good. The evening entertainment in the theatre was really good the times we stayed up to watch. Noted that the bars used good quality alcohol and we had many cocktails and countless tequila shots! There was good bar service by our pool area. Drinks were renewed as often as you wanted. Didn't need to get up or get out of the pool and water was always given with your drink. Our room was always left lovely, clean and fresh when we returned during the day. The whole hotel was like a nature reserve. If you don't like lizards and roaming wide animals it's not the place for you Next door is the Xcaret park which was a great experince and well worth a visit. They do a show in the park theatre in the evening which is excellent and tells about the history of Mexico. This is a must see! There were so many things to do and definately worth another visit.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear Sharon B, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards.

    Round Indicators
    harrys02 London, United Kingdom. 09/17/2017 Couples

    “Fantastic trip! 100% Recommendation!”

    My girlfriend and I recently stayed at this hotel on our holiday. It was our first time in Mexico and so we weren't sure what to expect but this hotel was amazing! The whole appearance of the hotel was fantastically done, with work put into every small detail. The swimming pools are excellent, people clean them every day to make sure there are no leaves or any other debris in the water. There was more than enough beds and chairs so there was never any danger of not finding a space by the pool. The different restaurants catered to all styles and meant you could eat something different each night. The food was also brilliantly prepared and there was so much choice, especially for breakfast. There are also a lot of places to drink, from poolside bars to the sports bar and even a nightclub, each offering a wide selection of cocktails all of which are prepared in front of you. There is a show each night ranging from kids shows, to dancers, to a magician. However, I think what really makes this place special is the people that work there, every single person we met was very nice and more than happy to help with anything, they clearly enjoy their job. This is something I feel is taken for granted too often these days. Overall, I would strongly recommend this hotel to anyone who is looking to stay in Cancún. You will not be disappointed!!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear harrys02, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    Round Indicators
    MDavies13 Swansea, United Kingdom. 09/17/2017 Family

    “Royal Level July-August ”

    We stayed at the Occidental for 2 weeks as a family of 4. The hotel is beautiful and spacious with everything you need a short walk away- there is a golf buggy train that goes around the hotel grounds for those who have difficulty walking, however, the walks are flat and paved and well thought out. We stayed at the Royal Level which, we feel, was worth every penny of the upgrade. The service was fantastic and personal with the waiting staff very friendly and knowledgeable- they couldn't do enough to make our stay as comfortable and memorable as possible. My children loved the exclusivity of the pool and having their drinks brought to them! All of the staff here were great - one of the grounds men took the time to talk about the animals and the plants around this part of the hotel, much to my sons delight - he never did see the snake though! Despite this being a large hotel we never felt like it was crowded or that we were surrounded by other holiday makers. The Royal Level provided the opportunity to truly relax away from the larger pool areas, bars and restaurants. We ate most of our meals at the Royal Level restaurant as the food and service here was fantastic. We did eat at a few of the other restaurants but preferred the setting and service of the Royal Level. Whilst the Royal Level rooms are spacious and thoroughly cleaned the furnishings are not overly luxurious. The mini bar was very well stocked each day and the nightly turn down service with honey left on the pillow was a nice touch. We stayed in block 32 which did not overlook any other buildings. Thank you to all of the Royal Level staff - we had an amazing holiday and hope one day to return.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Dear MDavies13, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • september 18 2017
    • Couples

    ernest1441

    “Great potential poor quality!”


    Hotel is in a wonderful location. Close to the parks and beaches. Problem I had was with customer service which was awful. Did not have all info when I got there. I had to find out from other guests. Check in lady was a lil bit two faces, her face could tell anybody she wasn't happy with what she was doing and all the info she gave us was vague and didn't even say thank you for choosing us nor happy to have you here and the check out guy didn't even say thanks for your visit nor visit us again nor have a good flight back to home, come back soon??? Anyways, food and drinks were good. Men are not allow to wear shorts in a la carte restaurants. Women are allow to go almost naked nobody will say anything. Weird! Restaurants are OK. Swimming pools and the fake beach are nice. Fitness center is small, has awful hours and equipment is in bad shape. Entertainments should be improved and dancers, especially men, do not know how to dance. Only one of the guys is really good. White man. Many songs and shows in English? We were in Mexico. Latino shows was what we expected. Xcaret park is awesome but hotel doesn't give discounts to guests. Does not good. It is a really nice hotel and will visit again. However, I hope they make some changes and train their employees a lil bit more on how to deal with guests and also do not let the information guys nor other employees lose your time when they try to sell you a membership. Not worth it. I will really visit again and I hope next time they improve quality.


    EVALUATION

    Round Indicators

    • september 18 2017
    • Poinciana, Florida
    • Friends getaway

    V7669FVstephenb

    “44th Wedding Anniversary”


    44th Wedding Anniversary to the Occidental Xcaret Resort. An absolute pleasure spending time in the sun, ocean, and rain forest. The staff was friendly and professional, the food was fantastic and the drinks were top notch. We loved it an will probably return.


    EVALUATION

    Round Indicators

    • september 17 2017
    • London, England, United Kingdom
    • Couples

    Sharon B

    “Like staying in paradise”


    The whole experience was excellent. Our room was great. There wasn't anything we would change. The staff were so friendly and were ready to help. Lots of choice with the food which was available most of the day. There were themed restaurants which were really good apart from the steak house which seemed to have a problem with mosquitos. The food was great but we also got bitten a lot in there. The river going through the hotel was lovely, a great touch and the ride to the park was good. The evening entertainment in the theatre was really good the times we stayed up to watch. Noted that the bars used good quality alcohol and we had many cocktails and countless tequila shots! There was good bar service by our pool area. Drinks were renewed as often as you wanted. Didn't need to get up or get out of the pool and water was always given with your drink. Our room was always left lovely, clean and fresh when we returned during the day. The whole hotel was like a nature reserve. If you don't like lizards and roaming wide animals it's not the place for you Next door is the Xcaret park which was a great experince and well worth a visit. They do a show in the park theatre in the evening which is excellent and tells about the history of Mexico. This is a must see! There were so many things to do and definately worth another visit.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear Sharon B, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We would like to thank you for taking the time to highlight our hotel features down to the detail. We are absolutely delighted to read that you enjoyed your stay, and appreciate the proactivity and kindness of our staff. Our staff attaches a great importance to our guests’ well-being and has the pleasure to make unforgettable experiences for you at each visit. We will share your comments with all the team to encourage them to continue improving, and will take into great consideration your opinion. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. The biggest compliment that our team can get is your desire to return. It will be our pleasure to welcome you once again. Kind Regards.

    EVALUATION

    Round Indicators

    • september 17 2017
    • London, United Kingdom
    • Couples

    harrys02

    “Fantastic trip! 100% Recommendation!”


    My girlfriend and I recently stayed at this hotel on our holiday. It was our first time in Mexico and so we weren't sure what to expect but this hotel was amazing! The whole appearance of the hotel was fantastically done, with work put into every small detail. The swimming pools are excellent, people clean them every day to make sure there are no leaves or any other debris in the water. There was more than enough beds and chairs so there was never any danger of not finding a space by the pool. The different restaurants catered to all styles and meant you could eat something different each night. The food was also brilliantly prepared and there was so much choice, especially for breakfast. There are also a lot of places to drink, from poolside bars to the sports bar and even a nightclub, each offering a wide selection of cocktails all of which are prepared in front of you. There is a show each night ranging from kids shows, to dancers, to a magician. However, I think what really makes this place special is the people that work there, every single person we met was very nice and more than happy to help with anything, they clearly enjoy their job. This is something I feel is taken for granted too often these days. Overall, I would strongly recommend this hotel to anyone who is looking to stay in Cancún. You will not be disappointed!!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear harrys02, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was and it always will be a pleasure to host you, do not hesitate to contact me if you have special requests for your next visit, I will be really pleased to help you. Regards.

    EVALUATION

    Round Indicators

    • september 17 2017
    • Swansea, United Kingdom
    • Family

    MDavies13

    “Royal Level July-August ”


    We stayed at the Occidental for 2 weeks as a family of 4. The hotel is beautiful and spacious with everything you need a short walk away- there is a golf buggy train that goes around the hotel grounds for those who have difficulty walking, however, the walks are flat and paved and well thought out. We stayed at the Royal Level which, we feel, was worth every penny of the upgrade. The service was fantastic and personal with the waiting staff very friendly and knowledgeable- they couldn't do enough to make our stay as comfortable and memorable as possible. My children loved the exclusivity of the pool and having their drinks brought to them! All of the staff here were great - one of the grounds men took the time to talk about the animals and the plants around this part of the hotel, much to my sons delight - he never did see the snake though! Despite this being a large hotel we never felt like it was crowded or that we were surrounded by other holiday makers. The Royal Level provided the opportunity to truly relax away from the larger pool areas, bars and restaurants. We ate most of our meals at the Royal Level restaurant as the food and service here was fantastic. We did eat at a few of the other restaurants but preferred the setting and service of the Royal Level. Whilst the Royal Level rooms are spacious and thoroughly cleaned the furnishings are not overly luxurious. The mini bar was very well stocked each day and the nightly turn down service with honey left on the pillow was a nice touch. We stayed in block 32 which did not overlook any other buildings. Thank you to all of the Royal Level staff - we had an amazing holiday and hope one day to return.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Dear MDavies13, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. We are absolutely delighted to read you felt warmly welcomed and that the hotel provided a personalized and friendly atmosphere. Your feedback is extremely important to us, we will share it with our team to encourage them to continue improving. I will be glad to share your kind comments with our Management; the recognition is the best recompense to the daily effort. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It is a real pleasure to know that you had a wonderful time, and you enjoyed the complex surroundings. We hope to have the pleasure to host you again. Regards.

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