Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34349 An exclusive hotel that offers the best VIP services and water sports facilities on the Riviera Nayarit coast. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34349 4 out of 5 based on 2569 ratings. 2569 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by thomas a on . Third trip to Occidental Nuevo Vallarta Been making a trip every February to this property, and have never really been disappointed. The food has always been consistently good. The entire building and grounds have always been kept clean... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2597 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1258

Very good

33% Complete

879

Average

10% Complete

282

Poor

3% Complete

103

Very poor

2% Complete

75

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    Round Indicators
    ARTarea51 Luna Pier. 02/23/2017 Couples

    “Beautiful, Manageable and Much Improved”

    My wife and I just returned from one week the Occidental Grand. We are Occidental Grand Members and have stayed two other times at the resort. Overall, the entire resort has improved in both appearance and quality. Our room (actually a suite) was a studio but had a living/dining area, separate bedroom, two full baths and an ocean facing balcony. It was well cared for and great. Food at the buffet greatly improved since our last visit. The Japanese Steak House was just OK and the Mexican Hacienda was rather poor although the wait staff were great. The Italian Restaurant was very good but not great. Overall, I would rate our stay four star because of the improvements and the absolutely great staff. The First Club was excellent and the staff led by the very competent Raul were great.
    Round Indicators
    Kevin M Cold Lake, Canada. 02/23/2017 Couples

    “Perfect”

    What an awesome resort. Food was excellent and the service Second to None. Nightly entertainment was awesome/always lots of chairs at the beach and hardly any kids on the resort. You've gotta go to Bucerias also, 135 Peso's by cab one way. Only had one problem... my wife painted a frame at the paint booth and they said that they'd be back tomorrow before we left so she could pick it up (needs 24 hours to dry) and they never showed prior to 1030.
    Round Indicators
    AAMiron 02/21/2017 Family

    “Not a family oriented resort ”

    My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter, ERIK, was AWESOME! He was very attentive and always on point with our drinks and cleanup. He even brought our plates to the table when he saw us walking back from the buffet. He made breakfast and lunch time very enjoyable. We made reservations at a few sit down restaurants but the times were very limited. It was either too early to too late. The nightly entertainment was ok. It was a lot of dancing. Our rooms had a partial ocean view overlooking the pool; no balcony & it felt very tight. The pool area was nice but no swim up bar and water was super cold. Only one regular and a shallow depth pool. There was one other pool that was exclusive to royal members only. The beach was very nice. We enjoyed it the most. Last but not least, there were mostly senior citizens at this resort. Not very family oriented to a younger family with kids ranging in age from 2-14 years. If given the choice, we would most likely not return.
    Round Indicators
    Glenn T Woodstock, Canada. 02/21/2017 Family

    “Occidental Grand Nuevo Vallarta. Sat Feb 4 -Sat Feb 18, 2017”

    First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu for dessert. Dress code is in effect. Had most lunches at Las Haciendas which is a snack bar during day. Lots of choices. Typical snack food. The buffet is not overly large but the layout is effective. Quick to refill a tray. Many food options at every meal. Mexican ala carte Las Haciendas for dinner. Good food. Great service. Have vanilla ice cream with Kahlua for dessert. Casual dress is allowed. Japanese ala carte called Teppanyaki (?). Restaurant is new. Ask for the correct side when reserving. One side is only sushi and seafood. The other side is Japanese “show” steak house. Dress code is in effect. The security staff are excellent. Always alert and help other staff whenever they can. They pick up after lazy guests too !! If you come to this Occidental on a tour package, you can upgrade to their hybrid Royal Club for about $40 US a day per person. Had dinner at the Royal Club. Great view of the resort and Bahia de Banderas. Great sunsets. Great food presentation and it tasted wonderful. Raphael made a show of Spanish Coffee. The Spa - massage was fantastic. The beach is wonderful. You can walk for miles. Not many vendors. Always a breeze starting late in the morning - until sunset. Sunsets are incredible. Resort grounds are very clean and well groomed. There was some entertainment every night. The Mexican folklorico presentations were wonderful. The First Club had a private area on the beach with lounge chairs and beds. The First Club itself is clean and well run. It is physically smaller than many other First Clubs. At about 5 o’clock it was jammed. Comments. • When you get your reservation slip for the ala cartes, please read the rules. Los Olivos and Teppanyaki have a dress code. • Few rooms have balconies. Some ground level rooms with private patios. • Took a taxi to and from old town Puerto Vallarta. Good day. • Visited the mall across the street. A bit pricey but you are a captive audience. • The market in the mall does not accept US dollars. Get pesos to shop. There is an ATM at the mall entrance to the market. The other stores will take US.
    Round Indicators
    r0sanne93 Green Bay, Wisconsin. 02/21/2017 Couples

    “2nd stay, questionable return”

    This was our second stay here. We really like the smaller size and the great beach! However, this time we upgraded to the royal level and requested a room on the 1st floor. We were told the resort was full, but if we came back on Monday, three days later, they would have a room for us. In the meantime, we didn't even get a royal level room. We got 2 queen beds pushed together with a memory foam over the crack in the middle. When we went back on Monday, we were told they would work on getting us another room. After two more days of a total run-a-round, the girl on the 7th floor told us she had a room reserved for us and to come back in 2 hours to exchange keys. When we got back, we were told that room was no longer available, that the people in there had a late checkout. This was a total lie because we went down to that room and talked to the people that were just moving into that room. They requested a room change that morning and got it right away. We eventually did get a 1st floor room, but not before wasting a ton of time trying to get it. We really liked this resort and had plans to return here, but sure didn't appreciate being lied to and all the hassle we had to go through to change rooms, especially paying extra for royal level. Very disappointing!

    EVALUATION

    Round Indicators

    • february 23 2017
    • Luna Pier
    • Couples

    ARTarea51

    “Beautiful, Manageable and Much Improved”


    My wife and I just returned from one week the Occidental Grand. We are Occidental Grand Members and have stayed two other times at the resort. Overall, the entire resort has improved in both appearance and quality. Our room (actually a suite) was a studio but had a living/dining area, separate bedroom, two full baths and an ocean facing balcony. It was well cared for and great. Food at the buffet greatly improved since our last visit. The Japanese Steak House was just OK and the Mexican Hacienda was rather poor although the wait staff were great. The Italian Restaurant was very good but not great. Overall, I would rate our stay four star because of the improvements and the absolutely great staff. The First Club was excellent and the staff led by the very competent Raul were great.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Cold Lake, Canada
    • Couples

    Kevin M

    “Perfect”


    What an awesome resort. Food was excellent and the service Second to None. Nightly entertainment was awesome/always lots of chairs at the beach and hardly any kids on the resort. You've gotta go to Bucerias also, 135 Peso's by cab one way. Only had one problem... my wife painted a frame at the paint booth and they said that they'd be back tomorrow before we left so she could pick it up (needs 24 hours to dry) and they never showed prior to 1030.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Family

    AAMiron

    “Not a family oriented resort ”


    My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter, ERIK, was AWESOME! He was very attentive and always on point with our drinks and cleanup. He even brought our plates to the table when he saw us walking back from the buffet. He made breakfast and lunch time very enjoyable. We made reservations at a few sit down restaurants but the times were very limited. It was either too early to too late. The nightly entertainment was ok. It was a lot of dancing. Our rooms had a partial ocean view overlooking the pool; no balcony & it felt very tight. The pool area was nice but no swim up bar and water was super cold. Only one regular and a shallow depth pool. There was one other pool that was exclusive to royal members only. The beach was very nice. We enjoyed it the most. Last but not least, there were mostly senior citizens at this resort. Not very family oriented to a younger family with kids ranging in age from 2-14 years. If given the choice, we would most likely not return.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Woodstock, Canada
    • Family

    Glenn T

    “Occidental Grand Nuevo Vallarta. Sat Feb 4 -Sat Feb 18, 2017”


    First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu for dessert. Dress code is in effect. Had most lunches at Las Haciendas which is a snack bar during day. Lots of choices. Typical snack food. The buffet is not overly large but the layout is effective. Quick to refill a tray. Many food options at every meal. Mexican ala carte Las Haciendas for dinner. Good food. Great service. Have vanilla ice cream with Kahlua for dessert. Casual dress is allowed. Japanese ala carte called Teppanyaki (?). Restaurant is new. Ask for the correct side when reserving. One side is only sushi and seafood. The other side is Japanese “show” steak house. Dress code is in effect. The security staff are excellent. Always alert and help other staff whenever they can. They pick up after lazy guests too !! If you come to this Occidental on a tour package, you can upgrade to their hybrid Royal Club for about $40 US a day per person. Had dinner at the Royal Club. Great view of the resort and Bahia de Banderas. Great sunsets. Great food presentation and it tasted wonderful. Raphael made a show of Spanish Coffee. The Spa - massage was fantastic. The beach is wonderful. You can walk for miles. Not many vendors. Always a breeze starting late in the morning - until sunset. Sunsets are incredible. Resort grounds are very clean and well groomed. There was some entertainment every night. The Mexican folklorico presentations were wonderful. The First Club had a private area on the beach with lounge chairs and beds. The First Club itself is clean and well run. It is physically smaller than many other First Clubs. At about 5 o’clock it was jammed. Comments. • When you get your reservation slip for the ala cartes, please read the rules. Los Olivos and Teppanyaki have a dress code. • Few rooms have balconies. Some ground level rooms with private patios. • Took a taxi to and from old town Puerto Vallarta. Good day. • Visited the mall across the street. A bit pricey but you are a captive audience. • The market in the mall does not accept US dollars. Get pesos to shop. There is an ATM at the mall entrance to the market. The other stores will take US.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Green Bay, Wisconsin
    • Couples

    r0sanne93

    “2nd stay, questionable return”


    This was our second stay here. We really like the smaller size and the great beach! However, this time we upgraded to the royal level and requested a room on the 1st floor. We were told the resort was full, but if we came back on Monday, three days later, they would have a room for us. In the meantime, we didn't even get a royal level room. We got 2 queen beds pushed together with a memory foam over the crack in the middle. When we went back on Monday, we were told they would work on getting us another room. After two more days of a total run-a-round, the girl on the 7th floor told us she had a room reserved for us and to come back in 2 hours to exchange keys. When we got back, we were told that room was no longer available, that the people in there had a late checkout. This was a total lie because we went down to that room and talked to the people that were just moving into that room. They requested a room change that morning and got it right away. We eventually did get a 1st floor room, but not before wasting a ton of time trying to get it. We really liked this resort and had plans to return here, but sure didn't appreciate being lied to and all the hassle we had to go through to change rooms, especially paying extra for royal level. Very disappointing!


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