Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34379 An exclusive hotel that offers the best VIP services and water sports facilities on the Riviera Nayarit coast. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34379 4 out of 5 based on 3197 ratings. 3197 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by wonders_hap on . Excellent resort I stayed at here from September for 11 days September 4-16. Service at this place was great, the facility is neat and clean, all the employees are very kind and helpful. I would like to show my... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3255 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

1639

Very good

32% Complete

1060

Average

10% Complete

330

Poor

4% Complete

132

Very poor

2% Complete

95

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    Round Indicators
    902allas San Francisco, California. 10/20/2017 Friends getaway

    “Girls from SF”

    Location, services, amenities - we loved it all! This might not be a luxurious hotel but it is excellent for the budget. Right on the beach, bar is a step away - what could be better? Staff is amazing. Use Gray Line for you transportation needs and to order tours - they are great! And better money wise. We do recommend this hotel, we loved our stay there.
    Round Indicators
    10/17/2017 Family

    “Family Vacation ”

    Spent our family vacation at Occidental! Hotel was good, there is some construction going on which can be a lil noisy. Room was spacious and customer service was great! Our waiters Jesus R. And Manuel were exceptional!!!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear guest: We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel, your comments are crucial for us because it help us to be better with all our guest. Again, we want to thank you to take your time and make this amazing review, hope to see you on your next vacation at this your beach home. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Ellena S 10/17/2017 Family

    “Family friendly great staff! ”

    Hotel staff were amazing. The kids club was great, alaxendra and Lizeth did a great job with keeping the kids engaged with fun activities. I loved their positive attitudes. Servers were wonderful they made you feel at home and hustled. Samuel and Fernando were the best! They always had a smile on their face and ensured we were well taken care of. I would recommend this place to stay and will certainly be returning.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Ellena Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. It was a pleasure having you here at your beach home, we will wait to see you at your next vacations. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Josemadrigal23 Fremont, California. 10/16/2017 Family

    “Great!!!”

    Ours First Time Here!!! Fist Cub was Awesome!!!! Drinks and Food were really Good, but highly recommend the speciality Italian Restaurant!! They’re actually remodeling part of swimming pool area, so I hope they have the restrooms ready soon!!! In general very good!!!!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Jose Madrigal Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience to all our guests. It has been a pleasure for us to read your lovely comments and we look forward to serving you again soon. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    jayoung k 10/16/2017 Family

    “Worst Hotel of All.”

    If I can give this hotel ZERO, I would. This hotel does NOT deserve any stars! My bf & I used Costco travel and did this all-inclusive package deal and this hotel really made our first time Mexico experience the WORST. Where should I start? We arrived to the hotel lobby to check in around 4 pm. We waited about 20 mins just to get someone to the front desk. I personally hate waiting but this took way too long after a long flight we had from Seattle. We booked it for 5 days. First 3 days were pretty decent. Nice pool & friendly staffs. BUT Friday night & Saturday night this stupid hotel allowed 2 weddings back to back. First wedding wasn't too bad....like promised, wedding party ended everything at 12 am. I still think letting a wedding go till 12 am is really really late for other guests that are staying there. 2nd wedding on Saturday night, we've had it with them & a hotel. Music still went on till 1 AM and these drunk wedding party were singing and shouting out on top of their lungs, the drunk/shouting show all ended around 3 AM. We called the front desk many many times to complain & none of them even said "sorry" all they told us was we are working on it with the wedding party. I work in customer service industry, i couldn't believe front desks' attitude and UN-Professionalism. Mind Blowing! We even went down to the lobby to complain. We saw so many families with Kids pack their belongings and were leaving middle of the night because the wedding party didn't care about other guests. I would never let my wedding party affect others. But we blame the hotel since they were the ones who let weddings go till 12 am which can result in this kind of crap show. Next morning, we called Costco travel & complained about this. Stuff like this will NOT happen in US. We saved up for a year for this trip and this hotel didn't let us relax. We eventually got a promise from the hotel that they will reimburse the money back. Even though they offered to be upgraded to the Royal room we declined, we checked out the next morning & went to the hotel called West in. If this hotel offered on the night of to be upgraded, we would've stayed nor I won't be even writing this review right now. I forgot to mention, we are Asian- American, we've heard the staffs saying racial words to us in Spanish. Come on, we ain't stupid. Do not stay here if you want to listen to the Mexican songs till 2-4 AM. I repeat, DO NOT STAY AT THIS HOTEL. i wouldn't even call this place a hotel, you can't even sleep. Food is okay, do not try the Japanese restaurant called TOKYO. their sushi quality is like safe way sushi quality. We dined in for 2 hrs because they were so slow. I hope Costco doesn't partner up with this hotel so that Americans like us doesn't ruin the vacation. Lastly, this stupid hotel made us sign a document, saying we are solely leaving this hotel a day earlier due to our personal reasons. Well, we were leaving BECAUSE of the hotel! Phony fraud hotel ever!!!!! We let Costco know that they made us sign the phony document.

    EVALUATION

    Round Indicators

    • october 20 2017
    • San Francisco, California
    • Friends getaway

    902allas

    “Girls from SF”


    Location, services, amenities - we loved it all! This might not be a luxurious hotel but it is excellent for the budget. Right on the beach, bar is a step away - what could be better? Staff is amazing. Use Gray Line for you transportation needs and to order tours - they are great! And better money wise. We do recommend this hotel, we loved our stay there.


    EVALUATION

    Round Indicators

    • october 17 2017
    • Family

    “Family Vacation ”


    Spent our family vacation at Occidental! Hotel was good, there is some construction going on which can be a lil noisy. Room was spacious and customer service was great! Our waiters Jesus R. And Manuel were exceptional!!!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear guest: We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Nuevo Vallarta hotel, your comments are crucial for us because it help us to be better with all our guest. Again, we want to thank you to take your time and make this amazing review, hope to see you on your next vacation at this your beach home. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • october 17 2017
    • Family

    Ellena S

    “Family friendly great staff! ”


    Hotel staff were amazing. The kids club was great, alaxendra and Lizeth did a great job with keeping the kids engaged with fun activities. I loved their positive attitudes. Servers were wonderful they made you feel at home and hustled. Samuel and Fernando were the best! They always had a smile on their face and ensured we were well taken care of. I would recommend this place to stay and will certainly be returning.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Ellena Firstly, we would like to thank you for the lovely review you shared following your recent visit to our Occidental hotel and are delighted to read that we were able to match your holiday expectations. It was a pleasure having you here at your beach home, we will wait to see you at your next vacations. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • october 16 2017
    • Fremont, California
    • Family

    Josemadrigal23

    “Great!!!”


    Ours First Time Here!!! Fist Cub was Awesome!!!! Drinks and Food were really Good, but highly recommend the speciality Italian Restaurant!! They’re actually remodeling part of swimming pool area, so I hope they have the restrooms ready soon!!! In general very good!!!!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Jose Madrigal Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay. The entire team works very hard to ensure that we deliver a high standard of service and a warm memorable experience to all our guests. It has been a pleasure for us to read your lovely comments and we look forward to serving you again soon. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • october 16 2017
    • Family

    jayoung k

    “Worst Hotel of All.”


    If I can give this hotel ZERO, I would. This hotel does NOT deserve any stars! My bf & I used Costco travel and did this all-inclusive package deal and this hotel really made our first time Mexico experience the WORST. Where should I start? We arrived to the hotel lobby to check in around 4 pm. We waited about 20 mins just to get someone to the front desk. I personally hate waiting but this took way too long after a long flight we had from Seattle. We booked it for 5 days. First 3 days were pretty decent. Nice pool & friendly staffs. BUT Friday night & Saturday night this stupid hotel allowed 2 weddings back to back. First wedding wasn't too bad....like promised, wedding party ended everything at 12 am. I still think letting a wedding go till 12 am is really really late for other guests that are staying there. 2nd wedding on Saturday night, we've had it with them & a hotel. Music still went on till 1 AM and these drunk wedding party were singing and shouting out on top of their lungs, the drunk/shouting show all ended around 3 AM. We called the front desk many many times to complain & none of them even said "sorry" all they told us was we are working on it with the wedding party. I work in customer service industry, i couldn't believe front desks' attitude and UN-Professionalism. Mind Blowing! We even went down to the lobby to complain. We saw so many families with Kids pack their belongings and were leaving middle of the night because the wedding party didn't care about other guests. I would never let my wedding party affect others. But we blame the hotel since they were the ones who let weddings go till 12 am which can result in this kind of crap show. Next morning, we called Costco travel & complained about this. Stuff like this will NOT happen in US. We saved up for a year for this trip and this hotel didn't let us relax. We eventually got a promise from the hotel that they will reimburse the money back. Even though they offered to be upgraded to the Royal room we declined, we checked out the next morning & went to the hotel called West in. If this hotel offered on the night of to be upgraded, we would've stayed nor I won't be even writing this review right now. I forgot to mention, we are Asian- American, we've heard the staffs saying racial words to us in Spanish. Come on, we ain't stupid. Do not stay here if you want to listen to the Mexican songs till 2-4 AM. I repeat, DO NOT STAY AT THIS HOTEL. i wouldn't even call this place a hotel, you can't even sleep. Food is okay, do not try the Japanese restaurant called TOKYO. their sushi quality is like safe way sushi quality. We dined in for 2 hrs because they were so slow. I hope Costco doesn't partner up with this hotel so that Americans like us doesn't ruin the vacation. Lastly, this stupid hotel made us sign a document, saying we are solely leaving this hotel a day earlier due to our personal reasons. Well, we were leaving BECAUSE of the hotel! Phony fraud hotel ever!!!!! We let Costco know that they made us sign the phony document.


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