Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34379 An exclusive hotel that offers the best VIP services and water sports facilities on the Riviera Nayarit coast. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34379 4 out of 5 based on 3281 ratings. 3281 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by D7847AIjulieb on . Great trip! Friendly staff, great services. Had a very good experience on our first time there. Our first time at an all inclusive. Resort is a comfortable size, with all immenidies. Would definately go back... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 3391 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

50% Complete

1706

Very good

32% Complete

1102

Average

10% Complete

342

Poor

4% Complete

139

Very poor

3% Complete

102

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    Round Indicators
    OIAL Smoky Lake, Canada. 12/12/2017 Couples

    “Best Vacay Yet!”

    We have been to this resort 15+ years and we just can't stay away! Its not large & very accommodating to people with walking disabilities. All of the rooms are within walking distance to the beach. The rooms are spacious & comfortable. There is always a variety of food and always delicious. The top reason we keep coming back are the employees & the service. These special people are what makes our stay ALWAYS unforgettable & better than our last stay. SHOUT OUT TO-First Club-Raul, Juan, Augustine, Manuel, Marco & Jorge; Royal Level-Ricardo, Bernando & Jesus; Mariachi a la carte-David (Capitan), Ricardo & staff; Main Buffet-Daniel (Capitan), Erik, Samuel, Lupe & staff; Lobby Bar-Carlos & Benjamin. Miss you all!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear OIAL Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    monica f Warrington, Pennsylvania. 12/11/2017 Couples

    “Relax in Paradise”

    Occidental Nuevo is well worth a visit. The setting, staff and food are outstanding. The location is the perfect distance from town and the airport. You will be very satisfied if you make this your travel destination.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Monica Thank you for the lovely review, It’s amazing to know that we were able to make your stay special and we are agree that our staff are the key roll to make every visit of our guest special. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    jviladoms Guadalajara, Mexico. 12/11/2017 Family

    “NOT A BARCELÓ!!”

    We reserved at the Royal Level, which supposed to be a premium level, with personalized check-in, better room, etc. FRONT DESK: It took us 1.5 hours to do our check in (and we had our 1 year old child with us), the ineptitude from the front desk lady is something I have never seen before. There were 2 customers before us; it took her ½ hour per customer and another ½ hour with us. After the ½ hour, we had to go back because the cards to open the door she gave us were not properly programmed and the internet codes she gave us were expired. THE HOTEL: The generators of the AC for the restaurant were turn-on the entire night (forget about listening the ocean.) The rooms besides being extremely small compared to any other Barceló I have stayed. The rooms do not have balcony or terrace!!!!! The GOOD: The hotel is very clean, gardens and pools are very well maintained, and the food and attention in all the restaurants is awesome.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear jviladoms We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Nuevo Vallarta hotel and apologize if you experienced any inconsistency in our service; we have read your review with our utmost attention and will take note of your constructive remarks. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Rodolfo Pacheco General Manager

    Round Indicators
    Nghi N 12/10/2017 Solo travel

    “Very disappointing ”

    Currently staying at hotel now... Checked into room: discovered it was not leaned since last guest checking out (bare mattress, pile of pillows on floor, 1/2-eaten bowl of soup on table, cans of beer in bathroom sink)! Resort manager was embarrassed, & was willing to make amend& gave a different room: beds are made, only 1 functional light in room entrance hallway (& none others!), bathroom was not mopped since last guest visit (stinking urine stain around toilet!)... Very much less than passable grade! Would have chosen negative scale if given the choice!

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Nghi N We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Nuevo Vallarta hotel and apologize if you experienced any inconsistency in our service; we have read your review with our utmost attention and will take note of your constructive remarks. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Rodolfo pacheco General Manager

    Round Indicators
    Cindy S Independence, Missouri. 12/05/2017 Couples

    “WONDERFUL TIME!”

    The Occidental Nuevo Vallarta resort is ideal for anyone wanting close access to the beach, pool and restaurants. The service by the entire staff was outstanding. It is truly amazing Costco has a partnership with Occidental Nuevo Vallarta because the Royal Status service is top of the line. I cannot express how pleasant our stay was. Additionally, it was so nice to deal with the Royal Lounge personnel. Having access to this level of service to check-in, book restaurant reservations and check out process was fantastic. We feel like the waiter on the beach, Gonzalo catered to all of our requests and kept us happy with our drinks. We are extremely happy with Costco Travel and will be definitely booking future vacations through the site. Simple, fast and awesome value! CON: If you are looking for a resort that has a club feel/bar with great music in the evening, this is not the place. Their lounge includes classical music, live violin and saxophone player. The DJ only plays music by the pool during the day.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Cindy Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • december 12 2017
    • Smoky Lake, Canada
    • Couples

    OIAL

    “Best Vacay Yet!”


    We have been to this resort 15+ years and we just can't stay away! Its not large & very accommodating to people with walking disabilities. All of the rooms are within walking distance to the beach. The rooms are spacious & comfortable. There is always a variety of food and always delicious. The top reason we keep coming back are the employees & the service. These special people are what makes our stay ALWAYS unforgettable & better than our last stay. SHOUT OUT TO-First Club-Raul, Juan, Augustine, Manuel, Marco & Jorge; Royal Level-Ricardo, Bernando & Jesus; Mariachi a la carte-David (Capitan), Ricardo & staff; Main Buffet-Daniel (Capitan), Erik, Samuel, Lupe & staff; Lobby Bar-Carlos & Benjamin. Miss you all!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear OIAL Firstly we would like to thank you for choosing our Occidental Nuevo Vallarta hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • december 11 2017
    • Warrington, Pennsylvania
    • Couples

    monica f

    “Relax in Paradise”


    Occidental Nuevo is well worth a visit. The setting, staff and food are outstanding. The location is the perfect distance from town and the airport. You will be very satisfied if you make this your travel destination.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Monica Thank you for the lovely review, It’s amazing to know that we were able to make your stay special and we are agree that our staff are the key roll to make every visit of our guest special. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • december 11 2017
    • Guadalajara, Mexico
    • Family

    jviladoms

    “NOT A BARCELÓ!!”


    We reserved at the Royal Level, which supposed to be a premium level, with personalized check-in, better room, etc. FRONT DESK: It took us 1.5 hours to do our check in (and we had our 1 year old child with us), the ineptitude from the front desk lady is something I have never seen before. There were 2 customers before us; it took her ½ hour per customer and another ½ hour with us. After the ½ hour, we had to go back because the cards to open the door she gave us were not properly programmed and the internet codes she gave us were expired. THE HOTEL: The generators of the AC for the restaurant were turn-on the entire night (forget about listening the ocean.) The rooms besides being extremely small compared to any other Barceló I have stayed. The rooms do not have balcony or terrace!!!!! The GOOD: The hotel is very clean, gardens and pools are very well maintained, and the food and attention in all the restaurants is awesome.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear jviladoms We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Nuevo Vallarta hotel and apologize if you experienced any inconsistency in our service; we have read your review with our utmost attention and will take note of your constructive remarks. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • december 10 2017
    • Solo travel

    Nghi N

    “Very disappointing ”


    Currently staying at hotel now... Checked into room: discovered it was not leaned since last guest checking out (bare mattress, pile of pillows on floor, 1/2-eaten bowl of soup on table, cans of beer in bathroom sink)! Resort manager was embarrassed, & was willing to make amend& gave a different room: beds are made, only 1 functional light in room entrance hallway (& none others!), bathroom was not mopped since last guest visit (stinking urine stain around toilet!)... Very much less than passable grade! Would have chosen negative scale if given the choice!


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Nghi N We appreciate you reaching out on Tripadvisor to notify us of your concerns related to your recent stay at our Occidental Nuevo Vallarta hotel and apologize if you experienced any inconsistency in our service; we have read your review with our utmost attention and will take note of your constructive remarks. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely Rodolfo pacheco General Manager

    EVALUATION

    Round Indicators

    • december 5 2017
    • Independence, Missouri
    • Couples

    Cindy S

    “WONDERFUL TIME!”


    The Occidental Nuevo Vallarta resort is ideal for anyone wanting close access to the beach, pool and restaurants. The service by the entire staff was outstanding. It is truly amazing Costco has a partnership with Occidental Nuevo Vallarta because the Royal Status service is top of the line. I cannot express how pleasant our stay was. Additionally, it was so nice to deal with the Royal Lounge personnel. Having access to this level of service to check-in, book restaurant reservations and check out process was fantastic. We feel like the waiter on the beach, Gonzalo catered to all of our requests and kept us happy with our drinks. We are extremely happy with Costco Travel and will be definitely booking future vacations through the site. Simple, fast and awesome value! CON: If you are looking for a resort that has a club feel/bar with great music in the evening, this is not the place. Their lounge includes classical music, live violin and saxophone player. The DJ only plays music by the pool during the day.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Cindy Thank you very much for sharing this great review of your recent stay at Occidental Nuevo Vallarta. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Sincerely Rodolfo Pacheco General Manager

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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