Habitación del hotel Occidental Nuevo Vallarta Resort

Royal Level at Occidental Nuevo Vallarta

Texto: 34349 An exclusive hotel that offers the best VIP services and water sports facilities on the Riviera Nayarit coast. Paseo de Los Cocoteros 18 Villa 8 | Fracc. Náutico Turístico | 63732 Nuevo Vallarta |Nayarit |
(322) 226 9800 -
Royal Level at Occidental Nuevo Vallarta Texto: 34349 4 out of 5 based on 2569 ratings. 2569 user reviews.
Royal Level at Occidental Nuevo Vallarta reviewed by thomas a on . Third trip to Occidental Nuevo Vallarta Been making a trip every February to this property, and have never really been disappointed. The food has always been consistently good. The entire building and grounds have always been kept clean... Rating: 5
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Royal Level at Occidental Nuevo Vallarta

Paseo de Los Cocoteros 18 Villa 8   Fracc. Náutico Turístico   63732 Nuevo Vallarta   Nayarit    


Places of Interest

11.5 km Gustavo Díaz Ordaz International Airport

100 m Beach

Guest reviews.

There is no better expert than a traveller.

Royal Level at Occidental Nuevo Vallarta

4.0/5 Round Indicators
| 2594 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

48% Complete

1259

Very good

33% Complete

880

Average

10% Complete

282

Poor

3% Complete

103

Very poor

2% Complete

75

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    Round Indicators
    Rudy2Tee Saint Louis, Missouri. 02/23/2017 Friends getaway

    “Nice hotel, great staff”

    My friend and I stayed at the Occidental Riviera Nayarit Feb 13-Feb 20. We got a great deal and decided to go for some whale-watching. Check-in was efficient and we were shown to our room right away (no waiting until 3 PM). The room was very clean and comfortable with an ocean view. W e had some difficulty with the mini-fridge; the bellboy told us it was working, but it wasn't cooling the beverages. After moving a large piece of furniture, we discovered the fridge wasn't plugged in. Problem solved. Food was OK, we didn't starve, but the dinner entrees (beef) were less than good. I couldn't cut the roast beef I was served, and the "chicken breast" was often a leg or thigh. But there were lots of good vegetables, salads, and fresh fruit. Breakfast was usually very good. We encountered the usual pool lounger problem: it's forbidden to save a pool chair early in the morning, but everyone does it anyway without any consequences. So go ahead and save your chair before breakfast. The pool is nice as is the beach, with lots of activities-yoga, volleyball, water polo, Zumba-like dancing. For the most part, we enjoyed our stay. The best part of this hotel is the staff. Everyone was upbeat and accomodating, with lots of smiles. Compared to other all-inclusives, the Occidental is smaller and able to offer a more personal quality than some of the mega-monstrosities down the beach
    Round Indicators
    ARTarea51 Luna Pier. 02/23/2017 Couples

    “Beautiful, Manageable and Much Improved”

    My wife and I just returned from one week the Occidental Grand. We are Occidental Grand Members and have stayed two other times at the resort. Overall, the entire resort has improved in both appearance and quality. Our room (actually a suite) was a studio but had a living/dining area, separate bedroom, two full baths and an ocean facing balcony. It was well cared for and great. Food at the buffet greatly improved since our last visit. The Japanese Steak House was just OK and the Mexican Hacienda was rather poor although the wait staff were great. The Italian Restaurant was very good but not great. Overall, I would rate our stay four star because of the improvements and the absolutely great staff. The First Club was excellent and the staff led by the very competent Raul were great.
    Round Indicators
    Kevin M Cold Lake, Canada. 02/23/2017 Couples

    “Perfect”

    What an awesome resort. Food was excellent and the service Second to None. Nightly entertainment was awesome/always lots of chairs at the beach and hardly any kids on the resort. You've gotta go to Bucerias also, 135 Peso's by cab one way. Only had one problem... my wife painted a frame at the paint booth and they said that they'd be back tomorrow before we left so she could pick it up (needs 24 hours to dry) and they never showed prior to 1030.
    Round Indicators
    AAMiron 02/21/2017 Family

    “Not a family oriented resort ”

    My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter, ERIK, was AWESOME! He was very attentive and always on point with our drinks and cleanup. He even brought our plates to the table when he saw us walking back from the buffet. He made breakfast and lunch time very enjoyable. We made reservations at a few sit down restaurants but the times were very limited. It was either too early to too late. The nightly entertainment was ok. It was a lot of dancing. Our rooms had a partial ocean view overlooking the pool; no balcony & it felt very tight. The pool area was nice but no swim up bar and water was super cold. Only one regular and a shallow depth pool. There was one other pool that was exclusive to royal members only. The beach was very nice. We enjoyed it the most. Last but not least, there were mostly senior citizens at this resort. Not very family oriented to a younger family with kids ranging in age from 2-14 years. If given the choice, we would most likely not return.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear AAMiron, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your feedback relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We also thank you for your lovely comments regarding the service you received from Erick, we will make sure to share your kind words as we know it will mean a great deal to him. Thank you again for choosing our hotel and for the courtesy of your time, even though we understand that this was not the best fit for your family. We look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

    Round Indicators
    Glenn T Woodstock, Canada. 02/21/2017 Family

    “Occidental Grand Nuevo Vallarta. Sat Feb 4 -Sat Feb 18, 2017”

    First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu for dessert. Dress code is in effect. Had most lunches at Las Haciendas which is a snack bar during day. Lots of choices. Typical snack food. The buffet is not overly large but the layout is effective. Quick to refill a tray. Many food options at every meal. Mexican ala carte Las Haciendas for dinner. Good food. Great service. Have vanilla ice cream with Kahlua for dessert. Casual dress is allowed. Japanese ala carte called Teppanyaki (?). Restaurant is new. Ask for the correct side when reserving. One side is only sushi and seafood. The other side is Japanese “show” steak house. Dress code is in effect. The security staff are excellent. Always alert and help other staff whenever they can. They pick up after lazy guests too !! If you come to this Occidental on a tour package, you can upgrade to their hybrid Royal Club for about $40 US a day per person. Had dinner at the Royal Club. Great view of the resort and Bahia de Banderas. Great sunsets. Great food presentation and it tasted wonderful. Raphael made a show of Spanish Coffee. The Spa - massage was fantastic. The beach is wonderful. You can walk for miles. Not many vendors. Always a breeze starting late in the morning - until sunset. Sunsets are incredible. Resort grounds are very clean and well groomed. There was some entertainment every night. The Mexican folklorico presentations were wonderful. The First Club had a private area on the beach with lounge chairs and beds. The First Club itself is clean and well run. It is physically smaller than many other First Clubs. At about 5 o’clock it was jammed. Comments. • When you get your reservation slip for the ala cartes, please read the rules. Los Olivos and Teppanyaki have a dress code. • Few rooms have balconies. Some ground level rooms with private patios. • Took a taxi to and from old town Puerto Vallarta. Good day. • Visited the mall across the street. A bit pricey but you are a captive audience. • The market in the mall does not accept US dollars. Get pesos to shop. There is an ATM at the mall entrance to the market. The other stores will take US.

    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
     Dear Glenn T, Thank you very much for sharing this great review of your recent stay at Occidental. We are thrilled that you have enjoyed your stay with us. I would also like to thank you for the email you sent to Israel a few days ago. He shared it with the rest of the team and it gave us the opportunity to see Occidental through your eyes. This is very helpful as it will guide us in achieving our goal, maximum guest satisfaction. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 23 2017
    • Saint Louis, Missouri
    • Friends getaway

    Rudy2Tee

    “Nice hotel, great staff”


    My friend and I stayed at the Occidental Riviera Nayarit Feb 13-Feb 20. We got a great deal and decided to go for some whale-watching. Check-in was efficient and we were shown to our room right away (no waiting until 3 PM). The room was very clean and comfortable with an ocean view. W e had some difficulty with the mini-fridge; the bellboy told us it was working, but it wasn't cooling the beverages. After moving a large piece of furniture, we discovered the fridge wasn't plugged in. Problem solved. Food was OK, we didn't starve, but the dinner entrees (beef) were less than good. I couldn't cut the roast beef I was served, and the "chicken breast" was often a leg or thigh. But there were lots of good vegetables, salads, and fresh fruit. Breakfast was usually very good. We encountered the usual pool lounger problem: it's forbidden to save a pool chair early in the morning, but everyone does it anyway without any consequences. So go ahead and save your chair before breakfast. The pool is nice as is the beach, with lots of activities-yoga, volleyball, water polo, Zumba-like dancing. For the most part, we enjoyed our stay. The best part of this hotel is the staff. Everyone was upbeat and accomodating, with lots of smiles. Compared to other all-inclusives, the Occidental is smaller and able to offer a more personal quality than some of the mega-monstrosities down the beach


    EVALUATION

    Round Indicators

    • february 23 2017
    • Luna Pier
    • Couples

    ARTarea51

    “Beautiful, Manageable and Much Improved”


    My wife and I just returned from one week the Occidental Grand. We are Occidental Grand Members and have stayed two other times at the resort. Overall, the entire resort has improved in both appearance and quality. Our room (actually a suite) was a studio but had a living/dining area, separate bedroom, two full baths and an ocean facing balcony. It was well cared for and great. Food at the buffet greatly improved since our last visit. The Japanese Steak House was just OK and the Mexican Hacienda was rather poor although the wait staff were great. The Italian Restaurant was very good but not great. Overall, I would rate our stay four star because of the improvements and the absolutely great staff. The First Club was excellent and the staff led by the very competent Raul were great.


    EVALUATION

    Round Indicators

    • february 23 2017
    • Cold Lake, Canada
    • Couples

    Kevin M

    “Perfect”


    What an awesome resort. Food was excellent and the service Second to None. Nightly entertainment was awesome/always lots of chairs at the beach and hardly any kids on the resort. You've gotta go to Bucerias also, 135 Peso's by cab one way. Only had one problem... my wife painted a frame at the paint booth and they said that they'd be back tomorrow before we left so she could pick it up (needs 24 hours to dry) and they never showed prior to 1030.


    EVALUATION

    Round Indicators

    • february 21 2017
    • Family

    AAMiron

    “Not a family oriented resort ”


    My husband and I recently stayed there for 5 nights with our four kids and my parents. The resort is modern, nice and clean, as well as, friendly staff. However, much smaller than other resorts we've stayed at in Mexico. The buffet is very small and very limited on choices. Breakfast, lunch and dinner choices were very repetitive. Our waiter, ERIK, was AWESOME! He was very attentive and always on point with our drinks and cleanup. He even brought our plates to the table when he saw us walking back from the buffet. He made breakfast and lunch time very enjoyable. We made reservations at a few sit down restaurants but the times were very limited. It was either too early to too late. The nightly entertainment was ok. It was a lot of dancing. Our rooms had a partial ocean view overlooking the pool; no balcony & it felt very tight. The pool area was nice but no swim up bar and water was super cold. Only one regular and a shallow depth pool. There was one other pool that was exclusive to royal members only. The beach was very nice. We enjoyed it the most. Last but not least, there were mostly senior citizens at this resort. Not very family oriented to a younger family with kids ranging in age from 2-14 years. If given the choice, we would most likely not return.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear AAMiron, We first would like to thank you for choosing our Occidental hotel for your holidays in Nuevo Vallarta and for letting us know your feedback relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. We also thank you for your lovely comments regarding the service you received from Erick, we will make sure to share your kind words as we know it will mean a great deal to him. Thank you again for choosing our hotel and for the courtesy of your time, even though we understand that this was not the best fit for your family. We look forward to serving you again in the future. Sincerely, Rodolfo Pacheco General Manager

    EVALUATION

    Round Indicators

    • february 21 2017
    • Woodstock, Canada
    • Family

    Glenn T

    “Occidental Grand Nuevo Vallarta. Sat Feb 4 -Sat Feb 18, 2017”


    First Club Rooms. Arrived in the evening. Buffet stays open until 10:30pm. Nice room. A bowl of fruit, a safe, lots of hangers and drawers, a bar fridge, beer and water, 4 bottles of booze and coffee maker. First Club/Royal Club pool. Augustin the bartender was fantastic. Los Olivos - Italian and Mediterranean ala carte. Great presentation. Great food. Tiramisu for dessert. Dress code is in effect. Had most lunches at Las Haciendas which is a snack bar during day. Lots of choices. Typical snack food. The buffet is not overly large but the layout is effective. Quick to refill a tray. Many food options at every meal. Mexican ala carte Las Haciendas for dinner. Good food. Great service. Have vanilla ice cream with Kahlua for dessert. Casual dress is allowed. Japanese ala carte called Teppanyaki (?). Restaurant is new. Ask for the correct side when reserving. One side is only sushi and seafood. The other side is Japanese “show” steak house. Dress code is in effect. The security staff are excellent. Always alert and help other staff whenever they can. They pick up after lazy guests too !! If you come to this Occidental on a tour package, you can upgrade to their hybrid Royal Club for about $40 US a day per person. Had dinner at the Royal Club. Great view of the resort and Bahia de Banderas. Great sunsets. Great food presentation and it tasted wonderful. Raphael made a show of Spanish Coffee. The Spa - massage was fantastic. The beach is wonderful. You can walk for miles. Not many vendors. Always a breeze starting late in the morning - until sunset. Sunsets are incredible. Resort grounds are very clean and well groomed. There was some entertainment every night. The Mexican folklorico presentations were wonderful. The First Club had a private area on the beach with lounge chairs and beds. The First Club itself is clean and well run. It is physically smaller than many other First Clubs. At about 5 o’clock it was jammed. Comments. • When you get your reservation slip for the ala cartes, please read the rules. Los Olivos and Teppanyaki have a dress code. • Few rooms have balconies. Some ground level rooms with private patios. • Took a taxi to and from old town Puerto Vallarta. Good day. • Visited the mall across the street. A bit pricey but you are a captive audience. • The market in the mall does not accept US dollars. Get pesos to shop. There is an ATM at the mall entrance to the market. The other stores will take US.


    Rodolfo P, Director General at Occidental Nuevo Vallarta, responded to this review
    Dear Glenn T, Thank you very much for sharing this great review of your recent stay at Occidental. We are thrilled that you have enjoyed your stay with us. I would also like to thank you for the email you sent to Israel a few days ago. He shared it with the rest of the team and it gave us the opportunity to see Occidental through your eyes. This is very helpful as it will guide us in achieving our goal, maximum guest satisfaction. Thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Sincerely, Rodolfo Pacheco General Manager

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