Barceló Hotel Pool  Asia Gardens Hotel & Thai Spa

Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Texto: 29296 Exclusive Asian-themed swimming pools: Langkawi, a series of infinity pools; Zen and Caras de Angkor pools heated all year round. Rotonda del Fuego, Terra Mítica | 03502 | Finestrat, Alicante || España
+34 96 681 8400 +34 96 688 9762
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel Texto: 29296 4.5 out of 5 based on 2194 ratings. 2194 user reviews.
Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel reviewed by Saida M on . Wonderful place February visit was a wonderful stay. The hotel is tucked away from noise and hassle. It’s gardens and water make it an oasis. Fantastic, friendly, capable staff. Great food, especially breakfasts... Rating: 5
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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Rotonda del Fuego, Terra Mítica   03502   Finestrat, Alicante     España  


Places of Interest

55.2 km Alicante–Elche Airport

1 km FGV Terra Mítica

2 km Cala Finestrat beach

25 km Guadalest Castle

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 2207 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

64% Complete

1429

Very good

21% Complete

469

Average

9% Complete

202

Poor

2% Complete

59

Very poor

2% Complete

48

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    Round Indicators
    Tve2012 Amsterdam, The Netherlands. 04/24/2018 Family

    “Beautiful hotel with view on Benidorm”

    Hotel has a beautiful entrance in a very large reception area. Helpful staff, they have a service desk with helpful people. The rooms are spread out over the territory in a very well maintained thai garden. The view is of the bay overlooking Benidorm. Not the prettiest of places, but if you don’t mind the far away view of the big concrete buildings of Benidorm and focus on the seaview it is fine. They have various pools the largest not being heated, which in April can be a challenge to go in, but you can always choose for one of the heated pools that are a bit to small for swimming laps, but convenient to recreate. In one heated pool kids are allowed, unfortunately playing with them is limited, no ball throwing, diving is allowed. The pool staff is very attentive, they keep putting your towel straight when you jump in the pool and have a watchful eye for what is happening in the pool. The rooms are spacious, well equipped with good bed, tv and bathroom. I did find them noisy, you can hear your neigboors quite well. The gym is of reasonable quality, I found not a lot of equipment for the gym fans under us. The Spa is very beautiful with skilled people, I had a one hour foot massage that was done very professionally. The hotel doesn’t have a lot of facilities for other activities, but a neighboring hotel does, we played paddle, golf there. Breakfast is good with a wide choice of food, there are multiple restaurants to have lunch and dinner. We choose to go to Alicante mostly, which is half an hour drive with tons of restaurants. If you go the other direction there are some small towns like Altea that are lovely. I would avoid Benidorm.
    Round Indicators
    AlexTedje2017 amsterdam. 04/24/2018 Family

    “Lovely oasis in Alicante”

    Firstly the hotel is in a good location, easy access to highway for trips to the city and surrounding areas. The hotel itself is lovely with wide open spaces, lovely pools and lots of green which is nice since surroundings are not. The staff is very friendly and efficient. The rooms are nice with all the required amenities, maybe not that large (I had a deluxe room) but comfortable and clean. The spa is excellent. I had the best massage ever in a long time. The massuese was a true professional and actually from Thailand. I would definitely recommend booking a treatment if you go to this hotel. There is a kids club which we did not make use of but seems to be very well organized with many activities planned for the children. There is a golf course in a nearby hotel which I was not very impressed about but there are other golf courses in the area (you should hire a car) that I heard were quite good). I had a very enjoyable week here.
    Round Indicators
    Chris D 04/19/2018 Business

    “Reception staff member with awful attitude ”

    An extremely rude reception staff member got my bill incorrect for a conference I was staying at. During the conversation his communication was appalling. He left me completely in the dark as to why he had suddenly doubled my bill (from the emails I showed him confirming the correct price). He then called over one of the conference organisers who corrected him & at this point he tried to say I was to blame for his error (this is in front of one of my long standing customers). Avoid this hotel if you’re looking for a professional service.

    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, First of all, we really appreciate that you took the time to write about our hotel and I regret to hear that due to a misunderstood during your check out proccess, your stay was anything less than extraordinary. We do hope that your overall experience with us was satisfactory and the conference you attended was a success. We hope to have the opportunity to welcome you back at Asia Gardens and reinstate your confidence with us. Best regards, Sergio Tamayo Hotel Manager,

    Round Indicators
    Anna M Ghent, Belgium. 04/12/2018 Family

    “Disappointing”

    First of all, the stuff speaks English much batter then understands, so that is very confusing. Although very friendly suff. The SPA is very avarege even for those who don’t go to Asia often. Hey have 3 changing spots when they have at the same time 6 people changing. Go figure. Also they hardly understand what you want, so I had to explaine 4 times that I would like face and head massage and not face and hand massage... the “tea ceremony” is just sad, I don’t know whay they put it on the website at all. that is why I decided not to even bother with any other suggested activities. In The main restaurant personal is very friendly but the food looks batter then it tastes certainly for breakfast. The a large cart restaurants a nice.

    DireccionAsiaGardens, Hotel Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, Firstly, thanks for posting on Tripadvisor your valuable feedback about your recent stay with us. On behalf of the entire team of Asia Gardens, we do apologize for not exceeding your expectations this time. Furthermore, concerning our Thai Spa, the lack of understanding described is certainly not indicative of the high standards of excellence for which we are known for and after gathering all the information, we certainly tried to do our best to meet your preferences. Nevertheless, we do hope to welcome you back and reinstate your confidence with us very soon. Best regards, Sergio Tamayo Hotel Manager

    Round Indicators
    leaarg2017 Liverpool, United Kingdom. 04/07/2018

    “Beautiful hotel ”

    Amazing hotel really beautiful Definitely will be coming back Feel like your in another part of the world it’s that peaceful Defiantly a 5 star Breakfast excellent and food in the Thai restaurant was also lovely food Rooms are lovely and very very clean

    DireccionAsiaGardens, Hotel Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
     Dear guest, First of all, on behalf of the entire team I would like to thank you for posting on Tripadvisor such a positive review about your recent stay with us. We are thrilled to know that Asia Gardens lived up all your expectations and you had a lovely stay in our property. Likewise, we are also very glad to know that you enjoyed our Koh Samui restaurant since it is our most emblematic restaurant. Since we know you are willing to be back, we are looking forward to welcoming you again pretty soon. Best regards, Sergio Tamayo Hotel Manager

    EVALUATION

    Round Indicators

    • april 24 2018
    • Amsterdam, The Netherlands
    • Family

    Tve2012

    “Beautiful hotel with view on Benidorm”


    Hotel has a beautiful entrance in a very large reception area. Helpful staff, they have a service desk with helpful people. The rooms are spread out over the territory in a very well maintained thai garden. The view is of the bay overlooking Benidorm. Not the prettiest of places, but if you don’t mind the far away view of the big concrete buildings of Benidorm and focus on the seaview it is fine. They have various pools the largest not being heated, which in April can be a challenge to go in, but you can always choose for one of the heated pools that are a bit to small for swimming laps, but convenient to recreate. In one heated pool kids are allowed, unfortunately playing with them is limited, no ball throwing, diving is allowed. The pool staff is very attentive, they keep putting your towel straight when you jump in the pool and have a watchful eye for what is happening in the pool. The rooms are spacious, well equipped with good bed, tv and bathroom. I did find them noisy, you can hear your neigboors quite well. The gym is of reasonable quality, I found not a lot of equipment for the gym fans under us. The Spa is very beautiful with skilled people, I had a one hour foot massage that was done very professionally. The hotel doesn’t have a lot of facilities for other activities, but a neighboring hotel does, we played paddle, golf there. Breakfast is good with a wide choice of food, there are multiple restaurants to have lunch and dinner. We choose to go to Alicante mostly, which is half an hour drive with tons of restaurants. If you go the other direction there are some small towns like Altea that are lovely. I would avoid Benidorm.


    EVALUATION

    Round Indicators

    • april 24 2018
    • amsterdam
    • Family

    AlexTedje2017

    “Lovely oasis in Alicante”


    Firstly the hotel is in a good location, easy access to highway for trips to the city and surrounding areas. The hotel itself is lovely with wide open spaces, lovely pools and lots of green which is nice since surroundings are not. The staff is very friendly and efficient. The rooms are nice with all the required amenities, maybe not that large (I had a deluxe room) but comfortable and clean. The spa is excellent. I had the best massage ever in a long time. The massuese was a true professional and actually from Thailand. I would definitely recommend booking a treatment if you go to this hotel. There is a kids club which we did not make use of but seems to be very well organized with many activities planned for the children. There is a golf course in a nearby hotel which I was not very impressed about but there are other golf courses in the area (you should hire a car) that I heard were quite good). I had a very enjoyable week here.


    EVALUATION

    Round Indicators

    • april 19 2018
    • Business

    Chris D

    “Reception staff member with awful attitude ”


    An extremely rude reception staff member got my bill incorrect for a conference I was staying at. During the conversation his communication was appalling. He left me completely in the dark as to why he had suddenly doubled my bill (from the emails I showed him confirming the correct price). He then called over one of the conference organisers who corrected him & at this point he tried to say I was to blame for his error (this is in front of one of my long standing customers). Avoid this hotel if you’re looking for a professional service.


    DireccionAsiaGardens, Subdirector at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, First of all, we really appreciate that you took the time to write about our hotel and I regret to hear that due to a misunderstood during your check out proccess, your stay was anything less than extraordinary. We do hope that your overall experience with us was satisfactory and the conference you attended was a success. We hope to have the opportunity to welcome you back at Asia Gardens and reinstate your confidence with us. Best regards, Sergio Tamayo Hotel Manager,

    EVALUATION

    Round Indicators

    • april 12 2018
    • Ghent, Belgium
    • Family

    Anna M

    “Disappointing”


    First of all, the stuff speaks English much batter then understands, so that is very confusing. Although very friendly suff. The SPA is very avarege even for those who don’t go to Asia often. Hey have 3 changing spots when they have at the same time 6 people changing. Go figure. Also they hardly understand what you want, so I had to explaine 4 times that I would like face and head massage and not face and hand massage... the “tea ceremony” is just sad, I don’t know whay they put it on the website at all. that is why I decided not to even bother with any other suggested activities. In The main restaurant personal is very friendly but the food looks batter then it tastes certainly for breakfast. The a large cart restaurants a nice.


    DireccionAsiaGardens, Hotel Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, Firstly, thanks for posting on Tripadvisor your valuable feedback about your recent stay with us. On behalf of the entire team of Asia Gardens, we do apologize for not exceeding your expectations this time. Furthermore, concerning our Thai Spa, the lack of understanding described is certainly not indicative of the high standards of excellence for which we are known for and after gathering all the information, we certainly tried to do our best to meet your preferences. Nevertheless, we do hope to welcome you back and reinstate your confidence with us very soon. Best regards, Sergio Tamayo Hotel Manager

    EVALUATION

    Round Indicators

    • april 7 2018
    • Liverpool, United Kingdom

    leaarg2017

    “Beautiful hotel ”


    Amazing hotel really beautiful Definitely will be coming back Feel like your in another part of the world it’s that peaceful Defiantly a 5 star Breakfast excellent and food in the Thai restaurant was also lovely food Rooms are lovely and very very clean


    DireccionAsiaGardens, Hotel Manager at Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel, responded to this review
    Dear guest, First of all, on behalf of the entire team I would like to thank you for posting on Tripadvisor such a positive review about your recent stay with us. We are thrilled to know that Asia Gardens lived up all your expectations and you had a lovely stay in our property. Likewise, we are also very glad to know that you enjoyed our Koh Samui restaurant since it is our most emblematic restaurant. Since we know you are willing to be back, we are looking forward to welcoming you again pretty soon. Best regards, Sergio Tamayo Hotel Manager

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