Barceló Isla Cristina Hotel Pool

Occidental Isla Cristina

Texto: 36617 All-inclusive hotel with plenty to offer for the whole family close to one of the best beaches on the Costa de la Luz. C/ Doctor Delgado Carrasco, s/n | 21410 Isla Cristina, Huelva
+34 959 62 11 00 +34 959 330 228
Occidental Isla Cristina Texto: 36617 4 out of 5 based on 1557 ratings. 1557 user reviews.
Occidental Isla Cristina reviewed by Manon A on . Relaxing stay We had a two bedroom apartment and it was clean and the beds were comfortable inn one room, the twin beds were not. The beach area was to die for and it went for ever and the bars on the beach were... Rating: 4
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Occidental Isla Cristina

C/ Doctor Delgado Carrasco, s/n   21410 Isla Cristina, Huelva  


Places of Interest

85 km Faro International Airport

10 - 18 km Islantilla + Isla Canela golf courses

650 m Punta de Caimán beach

1.5 km Playa Central

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Isla Cristina

4.0/5 Round Indicators
| 1596 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

42% Complete

677

Very good

37% Complete

596

Average

13% Complete

215

Poor

3% Complete

62

Very poor

2% Complete

46

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    Manon A 03/17/2017 Couples

    “Relaxing stay”

    We had a two bedroom apartment and it was clean and the beds were comfortable inn one room, the twin beds were not. The beach area was to die for and it went for ever and the bars on the beach were all good. English was also spoken by a few staff. The pool didn't open when we were there in March. It seems everything starts in April.

    HBIslaCristina, Director General at Occidental Isla Cristina, responded to this review
     Dear Manon, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret your disappointment for not being able to provide you with proper twin beds during your stay. For a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. In addition, I would like to inform you that, as you comment, swimming pools are not open in winter, beacause of the weather, but we invite you to visit us in the summer season, when you will be able to enjoy of the beauty of our pool area as well as the comfort of our sunbeds. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Mracos Alonso General Manager Occidental Isla Cristina

    Round Indicators
    margaretmarilync Durham. 09/28/2016 Couples

    “Hotel”

    Lovely clean hotel. Helpful staff. Most comfortable bed I've ever had abroad Vast choice of food & all edible. Clean pools. Lots of indoor & outdoor communal areas. Find a map before you go. Beach very good but a good walk from hotel. Not as easily accessible as I'd thought

    HBIslaCristina, Gerente at Occidental Isla Cristina, responded to this review
     Dear Margaret, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Isla Cristina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Marcos Alonso General Manager

    Round Indicators
    B6584JValisons Derbyshire, United Kingdom. 09/27/2016 Couples

    “Holiday nightmares”

    Average hotel in a terrible location. Isla Cristina is the dirtiest rundown place we've ever encountered in Spain. The hotel itself is OK on the surface, however be warned, if you want a hot meal, you'll be disappointed. We were there for 10 days on half board, didn't matter what time you turned up for your meal everything was either cold or luke warm. The other thing to be wary of was the chefs on the cooking station could not follow basic food hygiene and consistently used the same tongs and spatulas for raw and cooked meat, chicken and fish. After we'd been there for 6 days I discovered a microwave near the kitchen door that I think was for warming baby food in. For the rest of the holiday we plated up what we wanted to eat and then microwaved it to warm it up. The pool is icy cold, makes your teeth chatter even on the hottest day. There is nowhere to go out for a drink or anything to eat. No shops apart from small supermarkets which only open for a short time in the morning and a short time in the evening. Beware if you venture outside the hotel as you have to watch every step you take as the people of Isla Cristina seem to have no civic pride and just let their dogs do their business all over the pavements, on the boardwalks to the beach and on the beach as well. There is a stadium directly opposite the hotel which has live events going on, sometimes music, nonstop day and night. Anywhere else we would have made a complaint, however, as none of the staff spoke English, even ordering a bottle of wine with dinner was a challenge, so I don't think they would have understood what we were saying. If you want a quiet holiday where you can get nice hot food, walk out on an evening, stroll round the marina and eat or drink at a nice bar and lie by the pool and peacefully read a book, this is definitely not the place. We've travelled extensively around the world and I can certainly say this is the worst holiday we've ever had. So glad to be home.

    HBIslaCristina, Director de Relaciones Públicas at Occidental Isla Cristina, responded to this review
     Dear Guest, Thank you for choosing to stay at our Barceló Isla Cristina hotel during your recent holiday in Huelva although we were regretful to read that your perception of our hotel did not comply with the image of a four-star hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We have taken note of your comment related to the hot meal and apologize for the inconvenience caused as clearly we were not performing to our usual standard of service about basic food hygiene and consistently used the same tongs and spatulas for raw and cooked meat, chicken and fish. On the other hand, we sincerely sorry to you about how you founded the over the pavements, on the boardwalks to the beach and on the beach as well. Our clean department are working in this areas to keep clean to our guest. Again, we certainly appreciate the time you took out of your day to inform us of the inadequacies you experienced during you stay. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly. Sincerely regards, Guest Experience Manager Barceló Isla Cristina

    Round Indicators
    joaos433 Leiria District, Portugal. 09/20/2016 Family

    “Very confortable”

    Quiet and confortables room's Very cool and good service, excelent food in the morning The beach is not very nice, nice swiming pool and good service at the swiming pool bar. We liked the variaty of the food, vegetarian options available

    HBIslaCristina, Gerente at Occidental Isla Cristina, responded to this review
     Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Isla Cristina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards General Manager

    Round Indicators
    John E 09/07/2016 Family

    “Lovely, relaxing all-inclusive family holiday”

    Excellent location and certainly worth paying the extra for a beautiful sea view. Very good pools and we enjoyed the access to the gym facilities. The policy of no sun bed reserving is excellent, helped by the fact that there are many beds available, all with good positions. Very good food but the stand-out thing about our whole holiday experience was the excellent service provided by all the staff from the time we arrived to the minute we left, wonderful. We really liked that this hotel was mainly Spanish and Portuguese holiday makers, gave us a real sense of truely being on a foreign holiday.

    EVALUATION

    Round Indicators

    • march 17 2017
    • Couples

    Manon A

    “Relaxing stay”


    We had a two bedroom apartment and it was clean and the beds were comfortable inn one room, the twin beds were not. The beach area was to die for and it went for ever and the bars on the beach were all good. English was also spoken by a few staff. The pool didn't open when we were there in March. It seems everything starts in April.


    HBIslaCristina, Director General at Occidental Isla Cristina, responded to this review
    Dear Manon, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. We regret your disappointment for not being able to provide you with proper twin beds during your stay. For a future occasion please do not hesitate to contact our reception team who will assist for you to fully enjoy the comfort of your assigned room. In addition, I would like to inform you that, as you comment, swimming pools are not open in winter, beacause of the weather, but we invite you to visit us in the summer season, when you will be able to enjoy of the beauty of our pool area as well as the comfort of our sunbeds. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best Regards, Mracos Alonso General Manager Occidental Isla Cristina

    EVALUATION

    Round Indicators

    • september 28 2016
    • Durham
    • Couples

    margaretmarilync

    “Hotel”


    Lovely clean hotel. Helpful staff. Most comfortable bed I've ever had abroad Vast choice of food & all edible. Clean pools. Lots of indoor & outdoor communal areas. Find a map before you go. Beach very good but a good walk from hotel. Not as easily accessible as I'd thought


    HBIslaCristina, Gerente at Occidental Isla Cristina, responded to this review
    Dear Margaret, We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Isla Cristina was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We also would like to thank you for your highlight on the comfort of our beds because at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Thank you again for your visit and constructuve critics, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance. Best Regards, Marcos Alonso General Manager

    EVALUATION

    Round Indicators

    • september 27 2016
    • Derbyshire, United Kingdom
    • Couples

    B6584JValisons

    “Holiday nightmares”


    Average hotel in a terrible location. Isla Cristina is the dirtiest rundown place we've ever encountered in Spain. The hotel itself is OK on the surface, however be warned, if you want a hot meal, you'll be disappointed. We were there for 10 days on half board, didn't matter what time you turned up for your meal everything was either cold or luke warm. The other thing to be wary of was the chefs on the cooking station could not follow basic food hygiene and consistently used the same tongs and spatulas for raw and cooked meat, chicken and fish. After we'd been there for 6 days I discovered a microwave near the kitchen door that I think was for warming baby food in. For the rest of the holiday we plated up what we wanted to eat and then microwaved it to warm it up. The pool is icy cold, makes your teeth chatter even on the hottest day. There is nowhere to go out for a drink or anything to eat. No shops apart from small supermarkets which only open for a short time in the morning and a short time in the evening. Beware if you venture outside the hotel as you have to watch every step you take as the people of Isla Cristina seem to have no civic pride and just let their dogs do their business all over the pavements, on the boardwalks to the beach and on the beach as well. There is a stadium directly opposite the hotel which has live events going on, sometimes music, nonstop day and night. Anywhere else we would have made a complaint, however, as none of the staff spoke English, even ordering a bottle of wine with dinner was a challenge, so I don't think they would have understood what we were saying. If you want a quiet holiday where you can get nice hot food, walk out on an evening, stroll round the marina and eat or drink at a nice bar and lie by the pool and peacefully read a book, this is definitely not the place. We've travelled extensively around the world and I can certainly say this is the worst holiday we've ever had. So glad to be home.


    HBIslaCristina, Director de Relaciones Públicas at Occidental Isla Cristina, responded to this review
    Dear Guest, Thank you for choosing to stay at our Barceló Isla Cristina hotel during your recent holiday in Huelva although we were regretful to read that your perception of our hotel did not comply with the image of a four-star hotel. Our customers’ comments are very important to us as only through their objective observations and remarks we are able to measure our performance and improve certain aspects of service if necessary. We have taken note of your comment related to the hot meal and apologize for the inconvenience caused as clearly we were not performing to our usual standard of service about basic food hygiene and consistently used the same tongs and spatulas for raw and cooked meat, chicken and fish. On the other hand, we sincerely sorry to you about how you founded the over the pavements, on the boardwalks to the beach and on the beach as well. Our clean department are working in this areas to keep clean to our guest. Again, we certainly appreciate the time you took out of your day to inform us of the inadequacies you experienced during you stay. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly. Sincerely regards, Guest Experience Manager Barceló Isla Cristina

    EVALUATION

    Round Indicators

    • september 20 2016
    • Leiria District, Portugal
    • Family

    joaos433

    “Very confortable”


    Quiet and confortables room's Very cool and good service, excelent food in the morning The beach is not very nice, nice swiming pool and good service at the swiming pool bar. We liked the variaty of the food, vegetarian options available


    HBIslaCristina, Gerente at Occidental Isla Cristina, responded to this review
    Dear Guest, Thank you for the great feedback of your recent holiday experience at our Occidental Isla Cristina; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. It is also good to know that you enjoyed the many culinary delights prepared by our professional Chefs who always strive to offer a wide variety of typical delights in order to please all palates and we thank you for letting us know that we could conquer yours. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best Regards General Manager

    EVALUATION

    Round Indicators

    • september 7 2016
    • Family

    John E

    “Lovely, relaxing all-inclusive family holiday”


    Excellent location and certainly worth paying the extra for a beautiful sea view. Very good pools and we enjoyed the access to the gym facilities. The policy of no sun bed reserving is excellent, helped by the fact that there are many beds available, all with good positions. Very good food but the stand-out thing about our whole holiday experience was the excellent service provided by all the staff from the time we arrived to the minute we left, wonderful. We really liked that this hotel was mainly Spanish and Portuguese holiday makers, gave us a real sense of truely being on a foreign holiday.


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