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Barceló Hotel Surroundings  Castillo Beach Resort

Barceló Castillo Beach Resort

Texto: 26184 Idyllic family destination opposite Caleta de Fuste (Fuerteventura) with exceptional swimming pools. Avenida del Castillo, s/n | 35610 Caleta de Fuste, Antigua (Fuerteventura)
+34 928 16 31 00 +34 928 163 042
Barceló Castillo Beach Resort Texto: 26184 4 out of 5 based on 3669 ratings. 3669 user reviews.
Barceló Castillo Beach Resort reviewed by Ellesha C on . No sleep Fabulous hotel, great location couldn't fault anything apart from the bed situation. We paid for 3 adults +1 child. Our room consisted of a double bed, a single mattress & a leather sofa. I slept on... Rating: 3
map

Barceló Castillo Beach Resort

Avenida del Castillo, s/n   35610 Caleta de Fuste, Antigua (Fuerteventura)  


Places of Interest

7 km Fuerteventura

3 km Salinas de Antigua Golf Course

3 km Fuerteventura Golf Course

1 km El Castillo beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Barceló Castillo Beach Resort

4.0/5 Round Indicators
| 3746 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

39% Complete

1489

Very good

37% Complete

1408

Average

15% Complete

580

Poor

4% Complete

175

Very poor

2% Complete

94

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    Round Indicators
    growbag2016 Harrogate, United Kingdom. 02/23/2017 Couples

    “Not 4 star”

    Had a 2 week stay at the resort earlier this month. Found the resort too big the bungalows were spread over a large area making them along way from the restaurant reception and some of the pools and snack bars. Were given a second bungalow as the first was not suitable and rather shabby. The towels were changed each day and the bed linen usually every couple of days. The restaurant food was definitely not up to 4 star standard. All inclusive does not apply to everywhere...Beware. some of the drinks on the list,s had to be paid for at a reduced rate and some of the bars attached to the complex all inclusive guests had to pay with just a discount of 20%. There was no quiet lounge after dinner to have coffee or an after meal drink. This was commented on by alot of guests. There is a theatre which you can go to and have a drink but until around 9.30 p.m the entertainment is for children and very noisy. Most people went into the village for a drink or back to their apartments. There is reconstruction work being done on the beach which is fenced off and is a real disappointment as the bay is lovely. During in our stay we never saw any work being done and although we were informed by jet2 holidays about the beach it was only a couple weeks before we were due to fly. The beach is supposed to be finished by March but we were told by other people it should have been ready in Dec 2016. !!!! The weather luckily was nice during in our stay apart from the odd day and we met some very nice people staying at the resort so that made it a good holiday. The photos on Google were of the premier apartments & not of the all inclusive as we thought also some were of the nearby hotels. The staff we found to be pleasant.

    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
     Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Regarding the construction on the beach we are terribly sorry that that affect your holiday, but the hotel have no responsibility over that, all the construction are in charge of the town hall, the information that we give to our clients, is the information they give to us. once more we regret that this was a negative fact in your stay. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards, Alirio Pérez - General Manager

    Round Indicators
    90ninac Ilford, United Kingdom. 02/22/2017 Family

    “Family”

    For a family holiday I recommend the resort... Always something you could eat good variety.. Entertainment team great... Rooms were under expected quality for the price Booked a superior bungalow this was average No heated pools and you cannot use all inclusive privileges I'm all the bars in the resort.... Overall had a fab time and would return The beds were fantastic all our party slept well

    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
     Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Beach Resort and we thank you for your kind recommendation to Tripadvisor’s readers . Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Regarding the heated pools the hotel have two, one near the Perlita Bar and other in the Royal Level area, we suggest next time to contact reception for any doubts. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Alirio Pérez - General Manager

    Round Indicators
    AilCass Limerick, Ireland. 02/22/2017 Family

    “Average ”

    We are a young family. Our children are aged 6 and 3 years old.We stayed in a bungalow which was an upgrade. I have to say I was quite disappointed it's very basic. Two single beds pushed together in the main bedroom. A pull out sofa bed is provided in the main area as a second bed. However,the bungalow is clean...Buffet restaurant is extremely busy at meal times. Location is good near restaurants and local shops. Marina area is quite nice for a stroll and a cup of coffee. Lovely boardwalk located at the back of the resort.Beach at the resort is currently undergoing an upgrade so it's closed. Outdoor pool is quite cold this time of year and the heated pool is cold. Staff are very friendly. Supermarket located at the resort. Overall,I would recommend upgrading to the premium accomdation within the Barcelo Resort.

    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
     Dear Mrs. AilCass, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotel's' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Caleta de Fuste. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

    Round Indicators
    Maureen D Liverpool, United Kingdom. 02/22/2017 Couples

    “You get what you pay for”

    We were in a bungalow in an area where all the numbers started with 3. The grounds are well kept and very clean. The numbering system is extremely confusing when you first arrive. We had 5 bungalows between our group and it took quite a while to find them all. Most of us had problems with the key cards when opening doors and gates. Eventually I was told by a receptionist that the trick was not to keep the card near to your mobile phone. Once I separated them I only then had an ongoing problem with one of the gates. Out of the 5 bungalows we had we had cockroaches in 4 of them. I realise we were in the Canaries and we've visited the Islands many times but do not always get cockroaches in our accommodation. Maybe we seen so many because the doors were somewhat ill fitting with gaps where the creatures may have got through. The bungalows were kept clean each day by the maid service. The resort is in a good location. There is a Premium area within the resort (more expensive).

    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
     Dear Maureen, We would first like to thank you for sharing your recent experience in our Barceló Castillo Beach Resort. We also thank you for your comments regarding the cleanliness of our grounds and the room you were allocated in, being fully aware that this is basic for a comfortable holiday experience in any hotel. We lament reading that you found cockroaches in the room, we do have a pesticide plan but unfortunately, given the climatology and the location of Fuerteventura, their presence is sometimes unavoidable. We take good note of your comments regarding the imperfection you found in the rooms, these will help us identify the areas we need to improve and we are deeply sorry if this caused you and your family any inconvenience. Once again, we thank you for your constructive comments regarding your stay. We hope to receive you again in our hotel in a non-distant future. Yours sincerely, Alirio Pérez, Director - General Manager

    Round Indicators
    annarT1266HQ Helsinki, Finland. 02/21/2017 Solo travel

    “Nice and peaceful”

    Exceptionally good architecture and gardening make the place. No need to go anywhere when you have a lovely sunny private terrace, sunbed and good books to enjoy. The restaurant wasn't bad either, though I wish people would bother to dress a tiny bit smarter for dinner.

    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
     Dear Mr. Annar, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Castillo Beach Resort with us and Tripadvisor readers. We are glad to read that we could made you vacation a special moment, it is for that, that we work everyday and do our best. Thank you for the nice words about the place and the restaurant, know that we are here to serve you the better way possible. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

    EVALUATION

    Round Indicators

    • february 23 2017
    • Harrogate, United Kingdom
    • Couples

    growbag2016

    “Not 4 star”


    Had a 2 week stay at the resort earlier this month. Found the resort too big the bungalows were spread over a large area making them along way from the restaurant reception and some of the pools and snack bars. Were given a second bungalow as the first was not suitable and rather shabby. The towels were changed each day and the bed linen usually every couple of days. The restaurant food was definitely not up to 4 star standard. All inclusive does not apply to everywhere...Beware. some of the drinks on the list,s had to be paid for at a reduced rate and some of the bars attached to the complex all inclusive guests had to pay with just a discount of 20%. There was no quiet lounge after dinner to have coffee or an after meal drink. This was commented on by alot of guests. There is a theatre which you can go to and have a drink but until around 9.30 p.m the entertainment is for children and very noisy. Most people went into the village for a drink or back to their apartments. There is reconstruction work being done on the beach which is fenced off and is a real disappointment as the bay is lovely. During in our stay we never saw any work being done and although we were informed by jet2 holidays about the beach it was only a couple weeks before we were due to fly. The beach is supposed to be finished by March but we were told by other people it should have been ready in Dec 2016. !!!! The weather luckily was nice during in our stay apart from the odd day and we met some very nice people staying at the resort so that made it a good holiday. The photos on Google were of the premier apartments & not of the all inclusive as we thought also some were of the nearby hotels. The staff we found to be pleasant.


    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
    Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Please receive our most sincere apologies for not fulfilling your expectations regarding our gastronomy and all-inclusive service. The involved departments have been informed about your comments and we are sure they will help us to improve. We work very hard, striving to surpass guest expectations and your review has stimulated us to continue endeavor to achieve your satisfaction if you decide to honor us with a new visit. Regarding the construction on the beach we are terribly sorry that that affect your holiday, but the hotel have no responsibility over that, all the construction are in charge of the town hall, the information that we give to our clients, is the information they give to us. once more we regret that this was a negative fact in your stay. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Thank you again for your visit and constructive comments, our primary goal being to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you gave us that chance Kind Regards, Alirio Pérez - General Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Ilford, United Kingdom
    • Family

    90ninac

    “Family”


    For a family holiday I recommend the resort... Always something you could eat good variety.. Entertainment team great... Rooms were under expected quality for the price Booked a superior bungalow this was average No heated pools and you cannot use all inclusive privileges I'm all the bars in the resort.... Overall had a fab time and would return The beds were fantastic all our party slept well


    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
    Dear Guest, We greatly appreciate the time you spent to share your recent holiday experience at our Barceló Castillo Beach Resort and we thank you for your kind recommendation to Tripadvisor’s readers . Please receive our most sincere apologies for failing to meet your expectations regarding our all inclusive service. The involved department has been informed about your comments for information and further revision. Regarding the heated pools the hotel have two, one near the Perlita Bar and other in the Royal Level area, we suggest next time to contact reception for any doubts. At Barceló we know that meals are an important aspect of our guests' overall holiday expérience in our hotels, this is why our team of Chefs prepare for each service a wide variety of delicacies to cater for all diet requirements and please the most demanding palates, we are therefore very pleased that we could satisfy yours. We also are very grateful for your highlight on the quality of the entertainment program during your stay and for mentioning the genuine friendliness of our team Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind Regards Alirio Pérez - General Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Limerick, Ireland
    • Family

    AilCass

    “Average ”


    We are a young family. Our children are aged 6 and 3 years old.We stayed in a bungalow which was an upgrade. I have to say I was quite disappointed it's very basic. Two single beds pushed together in the main bedroom. A pull out sofa bed is provided in the main area as a second bed. However,the bungalow is clean...Buffet restaurant is extremely busy at meal times. Location is good near restaurants and local shops. Marina area is quite nice for a stroll and a cup of coffee. Lovely boardwalk located at the back of the resort.Beach at the resort is currently undergoing an upgrade so it's closed. Outdoor pool is quite cold this time of year and the heated pool is cold. Staff are very friendly. Supermarket located at the resort. Overall,I would recommend upgrading to the premium accomdation within the Barcelo Resort.


    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
    Dear Mrs. AilCass, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We have read your comments on the room we have accommodated you in and sincerely regret your disappointment on the size / layout of your room and encourage you for a future holiday planning to visit our website where you will find a thorough description of our hotel's' rooms and facilities to make sure you book the one that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Caleta de Fuste. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

    EVALUATION

    Round Indicators

    • february 22 2017
    • Liverpool, United Kingdom
    • Couples

    Maureen D

    “You get what you pay for”


    We were in a bungalow in an area where all the numbers started with 3. The grounds are well kept and very clean. The numbering system is extremely confusing when you first arrive. We had 5 bungalows between our group and it took quite a while to find them all. Most of us had problems with the key cards when opening doors and gates. Eventually I was told by a receptionist that the trick was not to keep the card near to your mobile phone. Once I separated them I only then had an ongoing problem with one of the gates. Out of the 5 bungalows we had we had cockroaches in 4 of them. I realise we were in the Canaries and we've visited the Islands many times but do not always get cockroaches in our accommodation. Maybe we seen so many because the doors were somewhat ill fitting with gaps where the creatures may have got through. The bungalows were kept clean each day by the maid service. The resort is in a good location. There is a Premium area within the resort (more expensive).


    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
    Dear Maureen, We would first like to thank you for sharing your recent experience in our Barceló Castillo Beach Resort. We also thank you for your comments regarding the cleanliness of our grounds and the room you were allocated in, being fully aware that this is basic for a comfortable holiday experience in any hotel. We lament reading that you found cockroaches in the room, we do have a pesticide plan but unfortunately, given the climatology and the location of Fuerteventura, their presence is sometimes unavoidable. We take good note of your comments regarding the imperfection you found in the rooms, these will help us identify the areas we need to improve and we are deeply sorry if this caused you and your family any inconvenience. Once again, we thank you for your constructive comments regarding your stay. We hope to receive you again in our hotel in a non-distant future. Yours sincerely, Alirio Pérez, Director - General Manager

    EVALUATION

    Round Indicators

    • february 21 2017
    • Helsinki, Finland
    • Solo travel

    annarT1266HQ

    “Nice and peaceful”


    Exceptionally good architecture and gardening make the place. No need to go anywhere when you have a lovely sunny private terrace, sunbed and good books to enjoy. The restaurant wasn't bad either, though I wish people would bother to dress a tiny bit smarter for dinner.


    elcastillorrpp, General Manager at Barcelo Castillo Beach Resort, responded to this review
    Dear Mr. Annar, We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Castillo Beach Resort with us and Tripadvisor readers. We are glad to read that we could made you vacation a special moment, it is for that, that we work everyday and do our best. Thank you for the nice words about the place and the restaurant, know that we are here to serve you the better way possible. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind Regards, Alirio Pérez - General Manager

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