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Occidental Jandía Royal Level - Adults only

Texto: 36968 Adults Only All Inclusive hotel with six swimming pools, B-Rooms and magnificent views of Jandía beach. C/ Sancho Panza, s/n. Urbanización Playa del Jable | 35625 Jandía, Pájara (Fuerteventura)
+34 928 546 000 +34 928 542 626
Occidental Jandía Royal Level - Adults only Texto: 36968 4.5 out of 5 based on 954 ratings. 954 user reviews.
Occidental Jandía Royal Level - Adults only reviewed by john b on . Our 5th visit - not up to past standards This was our fifth visit to this hotel, and have always praised the hotel to our friends. The hotel seemed to improve on every visit, with small touches that made it a bit more special, and did... Rating: 3
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Occidental Jandía Royal Level - Adults only

C/ Sancho Panza, s/n. Urbanización Playa del Jable   35625 Jandía, Pájara (Fuerteventura)  


Places of Interest

84 km Fuerteventura

45 km Las Playitas Golf Course

400 m Jandía beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Jandía Royal Level - Adults only

4.5/5 Round Indicators
| 954 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

57% Complete

546

Very good

26% Complete

253

Average

10% Complete

100

Poor

3% Complete

32

Very poor

2% Complete

23

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    Round Indicators
    john b Leeds, United Kingdom. 03/27/2017 Couples

    “Our 5th visit - not up to past standards”

    This was our fifth visit to this hotel, and have always praised the hotel to our friends. The hotel seemed to improve on every visit, with small touches that made it a bit more special, and did give that exclusive feeling. However, on this visit things have changed, not only has there been a name change, but the eating arrangements have also changed. The a la Carte Rubicon Restaurant is now closed, and the a la carte has moved next door. The menu choices are now very limited, the food was very poor and usually cold, and the little extras such as dipping breads and cocktails were missing. We used the Atlantico restaurant which was buffet style for our meals, but it soon became a bit monotonous, and the food was always cold. It was a poor experience for us, will not be returning to this hotel.

    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Mister John, Firstly we thank you for making our Occidental Jandia Royal Level your choice hotel for a fifth visit to Fuerteventura, although we regret that we fell a little short of your expectations this time around. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize if we have not been able to meet your expectations in some points, we assure you that all your comments have passed to the affected departments for improving our service in these areas. We hope that you may give us the oportunity to change your view of the hotel with another visit in future. Kind regards, Guest Experience Management Occidental Jandia Royal Level

    Round Indicators
    malc444 Leicester, United Kingdom. 03/26/2017 Couples

    “royal treatment”

    I have stayed with Barcelo hotels before the Royal level was well worth the money for comfort nd food the personalservice at meals was outstsnding. The choice of premium brand drinks were good the staff always had time for a smile.The pool area was well maintained with plenty of clean towels.As a non meat eater the choice of fish and vegetarian food we the best I have had in a long time.
    Round Indicators
    P W Oakham, United Kingdom. 03/23/2017 Couples

    “Satisfied Sun Seeker”

    We had an enjoyable relaxing stay. The hotel was as we expected - good quality with good service. It was an all inclusive holiday which actually meant that. eg beach towels/wifi etc were all free. The buffet food was good with a wide variety; a chef was there to cook the main course. The side dishes however were always lukewarm and therefore unappetising. The staff were friendly and efficient.

    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear client, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Royal Level hotel and are delighted to read that we were able to match your expectations. Regarding to your comment about the dishes we have taken notes. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We hope to welcome you back soon. kind regards, Guest Experience Manager Occidental Jandia Royal Level

    Round Indicators
    Gary B Somerset, United Kingdom. 03/23/2017 Couples

    “Very disappointing 6th visit.”

    I realise that reviews are a personal opinion, but we have been going to this hotel for the past 6 years every March,meeting people who have now become friends who also return for the same week,unfortunately this year will be our last holiday there.Previous years had been fine,each year the hotel was getting better and better but this year the food was awful,which for our group was a problem.The a la Carte Rubicon Restaurant is now shut,where every year the service and choice of food was great,now The a la Carte has moved next door where the food was dire,often cold with little choice.The Atlantico Restaurant is now open in the evening buffet style for meals which are much the same as lunch meals often cold and undercooked. Such a shame as we all enjoyed our previous holidays here,looking for another hotel for next year's get together.Always raved about this hotel to our friends and family but not anymore unless things get back to how they were,if they do,please tell me.

    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Gary, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize if we have not been able to meet your expectations especially in the restaurant area and I'm sure that you will change your view of the hotel if you give us a second chance to do so. We would be pleased to welcome you again. Kind regards, Guest experience Manager Occidental Jandia Royal Level

    Round Indicators
    250jeff CREWE. 03/22/2017 Couples

    “Personal attention”

    Adult only first timers but will go again. Excellent food very helpful staff we really appreciated their help arranging our late check out. Themanagement team should be VERY proud of ALL the staff. We will be back.

    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
     Dear Mister Jeff, Thank you very much for sharing this great review of your recent stay at Occidental Jandía Royal Level. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back in the future. kind regards, Guest Experience Manager Occidental Jandía Royal Level

    EVALUATION

    Round Indicators

    • march 27 2017
    • Leeds, United Kingdom
    • Couples

    john b

    “Our 5th visit - not up to past standards”


    This was our fifth visit to this hotel, and have always praised the hotel to our friends. The hotel seemed to improve on every visit, with small touches that made it a bit more special, and did give that exclusive feeling. However, on this visit things have changed, not only has there been a name change, but the eating arrangements have also changed. The a la Carte Rubicon Restaurant is now closed, and the a la carte has moved next door. The menu choices are now very limited, the food was very poor and usually cold, and the little extras such as dipping breads and cocktails were missing. We used the Atlantico restaurant which was buffet style for our meals, but it soon became a bit monotonous, and the food was always cold. It was a poor experience for us, will not be returning to this hotel.


    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Mister John, Firstly we thank you for making our Occidental Jandia Royal Level your choice hotel for a fifth visit to Fuerteventura, although we regret that we fell a little short of your expectations this time around. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize if we have not been able to meet your expectations in some points, we assure you that all your comments have passed to the affected departments for improving our service in these areas. We hope that you may give us the oportunity to change your view of the hotel with another visit in future. Kind regards, Guest Experience Management Occidental Jandia Royal Level

    EVALUATION

    Round Indicators

    • march 26 2017
    • Leicester, United Kingdom
    • Couples

    malc444

    “royal treatment”


    I have stayed with Barcelo hotels before the Royal level was well worth the money for comfort nd food the personalservice at meals was outstsnding. The choice of premium brand drinks were good the staff always had time for a smile.The pool area was well maintained with plenty of clean towels.As a non meat eater the choice of fish and vegetarian food we the best I have had in a long time.


    EVALUATION

    Round Indicators

    • march 23 2017
    • Oakham, United Kingdom
    • Couples

    P W

    “Satisfied Sun Seeker”


    We had an enjoyable relaxing stay. The hotel was as we expected - good quality with good service. It was an all inclusive holiday which actually meant that. eg beach towels/wifi etc were all free. The buffet food was good with a wide variety; a chef was there to cook the main course. The side dishes however were always lukewarm and therefore unappetising. The staff were friendly and efficient.


    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear client, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Jandia Royal Level hotel and are delighted to read that we were able to match your expectations. Regarding to your comment about the dishes we have taken notes. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We hope to welcome you back soon. kind regards, Guest Experience Manager Occidental Jandia Royal Level

    EVALUATION

    Round Indicators

    • march 23 2017
    • Somerset, United Kingdom
    • Couples

    Gary B

    “Very disappointing 6th visit.”


    I realise that reviews are a personal opinion, but we have been going to this hotel for the past 6 years every March,meeting people who have now become friends who also return for the same week,unfortunately this year will be our last holiday there.Previous years had been fine,each year the hotel was getting better and better but this year the food was awful,which for our group was a problem.The a la Carte Rubicon Restaurant is now shut,where every year the service and choice of food was great,now The a la Carte has moved next door where the food was dire,often cold with little choice.The Atlantico Restaurant is now open in the evening buffet style for meals which are much the same as lunch meals often cold and undercooked. Such a shame as we all enjoyed our previous holidays here,looking for another hotel for next year's get together.Always raved about this hotel to our friends and family but not anymore unless things get back to how they were,if they do,please tell me.


    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Gary, We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. We apologize if we have not been able to meet your expectations especially in the restaurant area and I'm sure that you will change your view of the hotel if you give us a second chance to do so. We would be pleased to welcome you again. Kind regards, Guest experience Manager Occidental Jandia Royal Level

    EVALUATION

    Round Indicators

    • march 22 2017
    • CREWE
    • Couples

    250jeff

    “Personal attention”


    Adult only first timers but will go again. Excellent food very helpful staff we really appreciated their help arranging our late check out. Themanagement team should be VERY proud of ALL the staff. We will be back.


    jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults Only, responded to this review
    Dear Mister Jeff, Thank you very much for sharing this great review of your recent stay at Occidental Jandía Royal Level. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back in the future. kind regards, Guest Experience Manager Occidental Jandía Royal Level

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