Barceló Hotel Interiors  Castellana Norte

Occidental Castellana Norte

Texto: 33208 Modern and well-connected, this hotel is perfect for business meetings in the northern part of Madrid. Avenida de Manoteras, 20 | 28050 Madrid
+34 91 383 09 50 +34 913 830 982
Occidental Castellana Norte Texto: 33208 4.5 out of 5 based on 648 ratings. 648 user reviews.
Occidental Castellana Norte reviewed by Brian C on . Despite being outside the city, it is a great base location with nice rooms! I stayed here for an Educational Tour and it was very nice. The rooms were very spacious and the breakfast buffet was very good. All of the staff are friendly and accommodating. To get to Madrid city... Rating: 5
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Occidental Castellana Norte

Avenida de Manoteras, 20   28050 Madrid  


Places of Interest

14 km Adolfo Suárez Madrid-Barajas Airport

160 m Bus 150 & Bus 174

500 m Virgen del Cortijo Metro Station

500 m Fuente de la Mora RENFE Station (7 mins to the airport)

Guest reviews.

There is no better expert than a traveller.

Occidental Castellana Norte

4.5/5 Round Indicators
| 653 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

49% Complete

320

Very good

41% Complete

269

Average

7% Complete

52

Poor

1% Complete

10

Very poor

0% Complete

2

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    Round Indicators
    Guillermo R Miami, Florida. 04/28/2017 Business

    “Best stay ever”

    Been to hotels around the world this one is the one with a unexpected and pleasant environment great service and people. my respect yo the staff for an excellent operation. Also for me location is a plus for this facility close to estacion de la mora and Chamartín metro / train stations
    Round Indicators
    Brian C West Palm Beach, Florida. 03/26/2017 Friends getaway

    “Despite being outside the city, it is a great base location with nice rooms!”

    I stayed here for an Educational Tour and it was very nice. The rooms were very spacious and the breakfast buffet was very good. All of the staff are friendly and accommodating. To get to Madrid city center you have to take 2 different Metro lines, but it is not complicated. I would stay in the hotel again.

    Félix L, Deputy Manager at Occidental Castellana Norte, responded to this review
     Dear Brian, I would like to thank you for the time you devoted to give as some feedback regarding your last stay at Occidental Castellana Norte. It is a pleasure to read that we fulfilled your expectations with our location and breakfast buffet. In addition, it is great to know that our staff made their best, and we will make them know about your words. Once again, thank your to share your comments with future travelers of this website. We hope to have the opportunity to serve you soon. Best regards, Alain Lago Areitioaurtena Deputy Manager #PrimaveraEnMadrid

    Round Indicators
    giggetto71 Firenze. 03/18/2017 Business

    “overrated”

    spent 2 nights last week in this hotel. overall not good choice altough some good things. let's start from the bad: no gym. for this category you really expect a gym..I could not believe when they told me it was not there..Location really terrible..only if you need to work in that area (as we had to do) otherwise not a good choice. bed not too comfortable as the double bed was made with 2 beds tight together. the good: room ok. very clean. dinner in the room overall good quality. breakfast good especially the cake which tasted home made. very good also the coffe and cake rack for breakfast restaurant pre-opening hours.

    Félix L, Director General at Occidental Castellana Norte, responded to this review
     Dear giggetto71, Firstly we would like to thank you for the review you shared following your recent visit to our Occidental hotel. We sincerely regret reading that our location did not meet your expectations. In my oppinion, the location of the hotel is not only for business trips. A subway station and a cinema area are all in walking distance. Also we lament that you could not find a gym at the hotel. We also greatly appreciate your comments on the quality and variety of our breakfast buffet and also about the cleaning service. Once more we thank you for sharing your experience with us and look forward to serving you again soon. I have read your post and I can not share your opinion. Kind regards, Félix López Pérez General manager

    Round Indicators
    wijnands haarlemmermeer. 03/14/2017 Business

    “still an excellent base in the area”

    Exactly a year later I had another meeting in the area and we chose to stay here again with the whole group. Quite a few new faces at the front desk and in the restaurant, not all of them are fluent in English yet. I'd mailed ahead to request my favourite room type which is one at the end of the corridor which the hotel had allocated to me which was nice. Wifi speed and stability seems to have improved. Rooms are still modern, look fresh, spotlessly clean and in general a nice place to be. As the last time, temperature in the hotel is extreme, 24c seems to be the norm and that's terribly uncomfortable to me. There's airco but it doesn't seem to do that much. First night I woke up twice due to the temperature. Second night I slept wth the window open and earplugs in which was a lot more comfortable. On my first night I noticed one of the room lights would not switch off due to a faulty switch. I used one of the circuit breakers to deal with that and reported it to reception next morning. Unfortunately that did NOT lead to anyone actually looking at this or fixing it.. Bar staff has improved speed a bit and due to the nice weather they'd opened the terrace in front of the hotel which is a nice place to sit and relax. At breakfast one of the staff actually came up to our table and offered to do us some fried bacon and scrambled eggs which was a nice gesture. Rest of the breakfast fare is typically spanish with possibly the smoothies as an exception. It's all there, fresh, in ample supply but as a northerner I missed some decent muesli, whole meal breads or cripsbreads or basically alternatives to sweetened white flour products. Despite these things it is still a very nice hotel to stay and the main disadvantage to me is that nobody even tried to fix the light switch.

    Félix L, Director General at Occidental Castellana Norte, responded to this review
     Dear Mr. Wijnands, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Castellana Norte hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read the disturbances caused by the light switch in your room. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General manager

    Round Indicators
    ViatorErrantis Italy. 02/23/2017 Business

    “Short business stay”

    Modern, stylish hotel, maybe too neutral. Clean and basic rooms, large choice for breakfast, WiFi access a bit complicated, service at the desk efficient and polite. Located in a peripheral area, it really represent the essential business-style hotel.

    Félix L, Director General at Occidental Castellana Norte, responded to this review
     Dear ViatorErrantis, Thank you very much for sharing this great review of your recent stay at Occidental Castellana Norte. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General manager

    EVALUATION

    Round Indicators

    • april 28 2017
    • Miami, Florida
    • Business

    Guillermo R

    “Best stay ever”


    Been to hotels around the world this one is the one with a unexpected and pleasant environment great service and people. my respect yo the staff for an excellent operation. Also for me location is a plus for this facility close to estacion de la mora and Chamartín metro / train stations


    EVALUATION

    Round Indicators

    • march 26 2017
    • West Palm Beach, Florida
    • Friends getaway

    Brian C

    “Despite being outside the city, it is a great base location with nice rooms!”


    I stayed here for an Educational Tour and it was very nice. The rooms were very spacious and the breakfast buffet was very good. All of the staff are friendly and accommodating. To get to Madrid city center you have to take 2 different Metro lines, but it is not complicated. I would stay in the hotel again.


    Félix L, Deputy Manager at Occidental Castellana Norte, responded to this review
    Dear Brian, I would like to thank you for the time you devoted to give as some feedback regarding your last stay at Occidental Castellana Norte. It is a pleasure to read that we fulfilled your expectations with our location and breakfast buffet. In addition, it is great to know that our staff made their best, and we will make them know about your words. Once again, thank your to share your comments with future travelers of this website. We hope to have the opportunity to serve you soon. Best regards, Alain Lago Areitioaurtena Deputy Manager #PrimaveraEnMadrid

    EVALUATION

    Round Indicators

    • march 18 2017
    • Firenze
    • Business

    giggetto71

    “overrated”


    spent 2 nights last week in this hotel. overall not good choice altough some good things. let's start from the bad: no gym. for this category you really expect a gym..I could not believe when they told me it was not there..Location really terrible..only if you need to work in that area (as we had to do) otherwise not a good choice. bed not too comfortable as the double bed was made with 2 beds tight together. the good: room ok. very clean. dinner in the room overall good quality. breakfast good especially the cake which tasted home made. very good also the coffe and cake rack for breakfast restaurant pre-opening hours.


    Félix L, Director General at Occidental Castellana Norte, responded to this review
    Dear giggetto71, Firstly we would like to thank you for the review you shared following your recent visit to our Occidental hotel. We sincerely regret reading that our location did not meet your expectations. In my oppinion, the location of the hotel is not only for business trips. A subway station and a cinema area are all in walking distance. Also we lament that you could not find a gym at the hotel. We also greatly appreciate your comments on the quality and variety of our breakfast buffet and also about the cleaning service. Once more we thank you for sharing your experience with us and look forward to serving you again soon. I have read your post and I can not share your opinion. Kind regards, Félix López Pérez General manager

    EVALUATION

    Round Indicators

    • march 14 2017
    • haarlemmermeer
    • Business

    wijnands

    “still an excellent base in the area”


    Exactly a year later I had another meeting in the area and we chose to stay here again with the whole group. Quite a few new faces at the front desk and in the restaurant, not all of them are fluent in English yet. I'd mailed ahead to request my favourite room type which is one at the end of the corridor which the hotel had allocated to me which was nice. Wifi speed and stability seems to have improved. Rooms are still modern, look fresh, spotlessly clean and in general a nice place to be. As the last time, temperature in the hotel is extreme, 24c seems to be the norm and that's terribly uncomfortable to me. There's airco but it doesn't seem to do that much. First night I woke up twice due to the temperature. Second night I slept wth the window open and earplugs in which was a lot more comfortable. On my first night I noticed one of the room lights would not switch off due to a faulty switch. I used one of the circuit breakers to deal with that and reported it to reception next morning. Unfortunately that did NOT lead to anyone actually looking at this or fixing it.. Bar staff has improved speed a bit and due to the nice weather they'd opened the terrace in front of the hotel which is a nice place to sit and relax. At breakfast one of the staff actually came up to our table and offered to do us some fried bacon and scrambled eggs which was a nice gesture. Rest of the breakfast fare is typically spanish with possibly the smoothies as an exception. It's all there, fresh, in ample supply but as a northerner I missed some decent muesli, whole meal breads or cripsbreads or basically alternatives to sweetened white flour products. Despite these things it is still a very nice hotel to stay and the main disadvantage to me is that nobody even tried to fix the light switch.


    Félix L, Director General at Occidental Castellana Norte, responded to this review
    Dear Mr. Wijnands, We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Castellana Norte hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We are very sorry to read the disturbances caused by the light switch in your room. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General manager

    EVALUATION

    Round Indicators

    • february 23 2017
    • Italy
    • Business

    ViatorErrantis

    “Short business stay”


    Modern, stylish hotel, maybe too neutral. Clean and basic rooms, large choice for breakfast, WiFi access a bit complicated, service at the desk efficient and polite. Located in a peripheral area, it really represent the essential business-style hotel.


    Félix L, Director General at Occidental Castellana Norte, responded to this review
    Dear ViatorErrantis, Thank you very much for sharing this great review of your recent stay at Occidental Castellana Norte. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. We look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General manager

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