Facilities at the Occidental Madrid Este hotel

Occidental Madrid Este

Texto: 45264 In a strategic location in Madrid, this state-of-the-art hotel is designed for relaxation and business. C/ Julian Camarillo, 19-21 | 28037 Madrid
+34 91 387 94 00 +34 91 3879 401
Occidental Madrid Este Texto: 45264 4 out of 5 based on 709 ratings. 709 user reviews.
Occidental Madrid Este reviewed by Theo_S_111 on . Value for money Good prices with very good service. Friendly & helpful employees giving you the impression that you are a "valuable" customer, even if it's your first visit in the hotel. The bed was fantastic & the... Rating: 4
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Occidental Madrid Este

C/ Julian Camarillo, 19-21   28037 Madrid  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

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Occidental Madrid Este

4.0/5 Round Indicators
| 733 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

43% Complete

321

Very good

42% Complete

315

Average

8% Complete

62

Poor

2% Complete

21

Very poor

1% Complete

14

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    Round Indicators
    FD21225 11/13/2017 Couples

    “Best kingsize bed ever”

    We stayed for three nights. After wandering around Madrid all day long, the best part of our day was to get to our room, have and rest on the fabulous kingsize bed, so comfortable! The staff was nice, bus and metro only a few minute away, good restaurants and bars nearby. We will come back!

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. We are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Félix López Pérez General Manager

    Round Indicators
    Patrick C 11/12/2017

    “Very poor service ”

    The staff are very unhelpful, and don’t seem to care. We asked for directions, and only after being told by multiple staff that they couldn’t help did someone offer a tourist map. Beware of their “laundry services”: they actually charge 2€ per PAIR of socks.. to wash our whole luggage would have been 200€ at least! There is a laundromat nearby that is quick and easy to use, if you need it.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Patrick, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Madrid Este hotel. We are concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless, please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, laundry prices are in line with most of lodging properties. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Kokkonen_T Espoo, Finland. 11/11/2017 Business

    “An average hotel at eastern Madrid”

    The hotel is located in eastern Madrid with around 1km from metro. The hotel is clean and wifi works great. Breakfast can't be complained. Hotel has nothing to complain but it does not really have anything special either. Very good average.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the nice words about breakfast and WiFi. Our hotel offers a nice service, but in case you would like to have an experience in a hotel, I highly recomend you to check the different properties of Barcelo Hotel Group. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Ngaire29 Sydney, Australia. 11/03/2017 Couples

    “Good option for a Madrid stay”

    We stayed 5 nights - 2 nights as part of a tour group. The hotel is a large modern hotel and the rooms were clean and reasonably sized. The staff at the hotel were helpful with directions and maps to the local train station. The station was around a 10 minute walk and had you into central Madrid in around 30 minutes. We had breakfast in the hotel on one day but felt it was over priced. The local coffee shop offered much better value around a 5 minute walk on the way to the station. We feel that this hotel is a good option for Madrid and would stay again.

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear guest, We appreciate your kind words regarding your last stay at Occidental Madrid Este. We are happy to know that our service and facilities were of your linking, as well as the location to visit Madrid. Our breakfast offers a wide variety of high quality products, but we take note of your opinion. Once again, thank you for your review, and we hope to see you back in your next trip to Madrid. Regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    Theo_S_111 10/26/2017 Business

    “Value for money”

    Good prices with very good service. Friendly & helpful employees giving you the impression that you are a "valuable" customer, even if it's your first visit in the hotel. The bed was fantastic & the breakfast will meet the needs of most travelers. Even though it's not very close to the city center by 6-7 min walking & use of the metro you reach the center within 30 min in total

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Theo, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Madrid Este hotel and are delighted to read that we were able to match your expectations. Above all, We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • november 13 2017
    • Couples

    FD21225

    “Best kingsize bed ever”


    We stayed for three nights. After wandering around Madrid all day long, the best part of our day was to get to our room, have and rest on the fabulous kingsize bed, so comfortable! The staff was nice, bus and metro only a few minute away, good restaurants and bars nearby. We will come back!


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for reviewing your recent stay in our Occidental Madrid Este. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in. We are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Félix López Pérez General Manager

    EVALUATION

    Round Indicators

    • november 12 2017

    Patrick C

    “Very poor service ”


    The staff are very unhelpful, and don’t seem to care. We asked for directions, and only after being told by multiple staff that they couldn’t help did someone offer a tourist map. Beware of their “laundry services”: they actually charge 2€ per PAIR of socks.. to wash our whole luggage would have been 200€ at least! There is a laundromat nearby that is quick and easy to use, if you need it.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Patrick, Thank you for the time you took out of your day to share your comments regarding your recent stay in our Occidental Madrid Este hotel. We are concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests. Nevertheless, please rest assured that your review will be shared with our head of departments for information and further revision. On the other hand, laundry prices are in line with most of lodging properties. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • november 11 2017
    • Espoo, Finland
    • Business

    Kokkonen_T

    “An average hotel at eastern Madrid”


    The hotel is located in eastern Madrid with around 1km from metro. The hotel is clean and wifi works great. Breakfast can't be complained. Hotel has nothing to complain but it does not really have anything special either. Very good average.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Thank you for the nice words about breakfast and WiFi. Our hotel offers a nice service, but in case you would like to have an experience in a hotel, I highly recomend you to check the different properties of Barcelo Hotel Group. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • november 3 2017
    • Sydney, Australia
    • Couples

    Ngaire29

    “Good option for a Madrid stay”


    We stayed 5 nights - 2 nights as part of a tour group. The hotel is a large modern hotel and the rooms were clean and reasonably sized. The staff at the hotel were helpful with directions and maps to the local train station. The station was around a 10 minute walk and had you into central Madrid in around 30 minutes. We had breakfast in the hotel on one day but felt it was over priced. The local coffee shop offered much better value around a 5 minute walk on the way to the station. We feel that this hotel is a good option for Madrid and would stay again.


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear guest, We appreciate your kind words regarding your last stay at Occidental Madrid Este. We are happy to know that our service and facilities were of your linking, as well as the location to visit Madrid. Our breakfast offers a wide variety of high quality products, but we take note of your opinion. Once again, thank you for your review, and we hope to see you back in your next trip to Madrid. Regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • october 26 2017
    • Business

    Theo_S_111

    “Value for money”


    Good prices with very good service. Friendly & helpful employees giving you the impression that you are a "valuable" customer, even if it's your first visit in the hotel. The bed was fantastic & the breakfast will meet the needs of most travelers. Even though it's not very close to the city center by 6-7 min walking & use of the metro you reach the center within 30 min in total


    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Theo, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Occidental Madrid Este hotel and are delighted to read that we were able to match your expectations. Above all, We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Best regards, Alain Lago Areitioaurtena Deputy Manager

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    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

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