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Views of Barceló Hotel Complex  Costa Cancún
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map

Map and location

Boulevard Kukulcan, Km. 4,5   77500 Cancún, Quintana Roo ,   México  


Places of Interest

28 km Cancun International Airport

3 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

1 km Playa Linda

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Costa Cancún

4.0/5 Round Indicators
| 9204 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

51% Complete

4708

Very good

26% Complete

2464

Average

11% Complete

1058

Poor

5% Complete

515

Very poor

4% Complete

459

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    Round Indicators
    laurensullivan13 Halifax, Canada. 01/22/2020 Couples

    “Nice resort”

    This is a beautiful resort in cancun. It's a smaller one, the beach is very small though. It got pretty windy at night time not sure if that's a regular thing. Be a could place to sit around and relax.
    Round Indicators
    DonFree999 Merritt Island, Florida. 01/21/2020

    “Cancun vacation”

    The service at the front desk was rude and ridiculous. The front desk needs to listen to the customer instead of arguing with them. The customer is not always right, but in this case the customer was right.

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear DonFree999 First of all, thank you very much for the time it took to share your experience with us. We have reviewed in detail your comments, along with our teams and heads of each department, we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our futures guests and we hope you visit us again in the future.

    Round Indicators
    Roam815769 01/20/2020

    “What a great place to stay!”

    My partner and I had the pleasure of staying at this resort last week. The all inclusive food, drink was such great value -Beer/Wine/ Spirits/ Cocktails available all the time (Good brands with the spirits too) and the staff were all amazing I will give the place 9 out of 10 overall. I know google only do out of 5. The pool and facilities are all fantastic. I would especially like to thank Elena, Karen & Zacarias on the front reception desk for being so helpful and friendly. The staff especially in the buffet restaurant were all so welcoming. I have deducted 1 point from my score out of 10 because I found the arrangement for the desk where you can book the restaurants at night and book tours were a little greedy with their prices. So please book your tours from a tour company at the shopping centres or even at a couple of tour shops quite near to the Occidental... you will save up to 40%. Also they will suggest to go to breakfast at their sister hotel and in return you will have a presentation for a time share. Trust me it is a time share they are offering. I do think it is a little rude to ask people on holidays to do that. However we can always say no! However putting that aside it was a wonderful place to stay with a beautiful beach and beach bar!! It suits all ages....I would recommend Occidental Costa!

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear Roam815769 We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    Round Indicators
    RPR-tour 01/20/2020 Family

    “Very good experience”

    Excellent , everything is good. Information desk , lobby mini bar provide good service. Great entertainment during day time and night time. Excellent view from terrace. Breakfast , lunch and dinner are delicious.

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear RPR-tour We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    Round Indicators
    SSun-Shine99 01/19/2020 Solo travel

    “Séjour à Cancún”

    Andrés, the receptionnist on the front desk was really nice, kind and charming! He gaves me water bottles, he was helpful when I needed to have indications with bus, streets and activities. I think he is the best receptionnist at Occidental Costa Cancún!

    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
     Dear SSun-Shine99 We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    EVALUATION

    Round Indicators

    • january 22 2020
    • Halifax, Canada
    • Couples

    laurensullivan13

    “Nice resort”


    This is a beautiful resort in cancun. It's a smaller one, the beach is very small though. It got pretty windy at night time not sure if that's a regular thing. Be a could place to sit around and relax.


    EVALUATION

    Round Indicators

    • january 21 2020
    • Merritt Island, Florida

    DonFree999

    “Cancun vacation”


    The service at the front desk was rude and ridiculous. The front desk needs to listen to the customer instead of arguing with them. The customer is not always right, but in this case the customer was right.


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear DonFree999 First of all, thank you very much for the time it took to share your experience with us. We have reviewed in detail your comments, along with our teams and heads of each department, we thank you for sharing this valuable information with us, you can be sure that the information you have provided will be used accordingly to improve the experience of our futures guests and we hope you visit us again in the future.

    EVALUATION

    Round Indicators

    • january 20 2020

    Roam815769

    “What a great place to stay!”


    My partner and I had the pleasure of staying at this resort last week. The all inclusive food, drink was such great value -Beer/Wine/ Spirits/ Cocktails available all the time (Good brands with the spirits too) and the staff were all amazing I will give the place 9 out of 10 overall. I know google only do out of 5. The pool and facilities are all fantastic. I would especially like to thank Elena, Karen & Zacarias on the front reception desk for being so helpful and friendly. The staff especially in the buffet restaurant were all so welcoming. I have deducted 1 point from my score out of 10 because I found the arrangement for the desk where you can book the restaurants at night and book tours were a little greedy with their prices. So please book your tours from a tour company at the shopping centres or even at a couple of tour shops quite near to the Occidental... you will save up to 40%. Also they will suggest to go to breakfast at their sister hotel and in return you will have a presentation for a time share. Trust me it is a time share they are offering. I do think it is a little rude to ask people on holidays to do that. However we can always say no! However putting that aside it was a wonderful place to stay with a beautiful beach and beach bar!! It suits all ages....I would recommend Occidental Costa!


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear Roam815769 We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    EVALUATION

    Round Indicators

    • january 20 2020
    • Family

    RPR-tour

    “Very good experience”


    Excellent , everything is good. Information desk , lobby mini bar provide good service. Great entertainment during day time and night time. Excellent view from terrace. Breakfast , lunch and dinner are delicious.


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear RPR-tour We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    EVALUATION

    Round Indicators

    • january 19 2020
    • Solo travel

    SSun-Shine99

    “Séjour à Cancún”


    Andrés, the receptionnist on the front desk was really nice, kind and charming! He gaves me water bottles, he was helpful when I needed to have indications with bus, streets and activities. I think he is the best receptionnist at Occidental Costa Cancún!


    occidentalhotel, Gerente at Occidental Costa Cancun, responded to this review
    Dear SSun-Shine99 We appreciate taking the time to leave us your score and comments of your last stay with us and have shared your experience, it is our priority to do our best. You are part of this hotel; will be considered your opinion about us. We hope to welcome you again to this little paradise in Cancun. Warm greetings

    Gastronomía del hotel Barceló Costa Cancún

    A hotel on the beachfront of Cancun beach which offers guests spacious rooms in a Mediterranean style.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.