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Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 7919 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

47% Complete

3780

Very good

29% Complete

2337

Average

12% Complete

1021

Poor

5% Complete

455

Very poor

4% Complete

326

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    Round Indicators
    edavranoglu Dallas, Texas. 08/20/2019 Couples

    “Occidental Tucancun is a great place”

    Stayed 6 nights ! Absolutely recommended , the foods were good, Stuff were lovely ! you wont regret ! We spend the time usually at the beach, the beach was clear and service was really good. Activities and others were really fantastic !

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear edavranoglu: We are always pleased to know that our guests have returned home with great memories of their vacations and we are very grateful for the time and effort they have dedicated to sharing their personal experience at the hotel. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    AquibDholasania 08/18/2019 Family

    “Awesome staff and hotel!”

    Maria and Ignacio were awesome helping us check in!! Come visit this hotel to have a great time! These two lovely receptionist helped us get whatever we needed! Occidental Tucancun is a great place to come!

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear AquibDholasania: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you will enjoy your stay with us. Thank you for your lovely comments on the service you received from team members. We will make sure to convey your kind words, which will mean a lot to them. We look forward to receiving you again. Best regards, Paulina Arroyo management Assistant.

    Round Indicators
    Gladis E 08/16/2019 Family

    “Services”

    Everything was great check in and check out staff need to work on their customer service. The weightiers were awesome at all restaurants. Cleaning lady was very friendly and did whatever we asked and needed at all times ie. Towels sheets etc. Second time staying there. Only thing is check in and checkout need to work on their customer service as i said before.

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Gladis E: We are glad to know that your stay with us was pleasant and that we were able to meet your expectations, your observations about the service at the reception will be immediately transmitted to the person in charge of the area for your knowledge. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    toby s 08/16/2019 Family

    “Vacations at Cancun!!!”

    I like Jair as he involves people of a every age in the activities in the resort he is also very inviting to people who have arrived and makes the activities more inclusive.Tye beach was beautiful and it was located next to 2 malls so there’s many things to do inside and outside of he resort

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear toby s: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We hope to have the great pleasure of receiving your visit again at our facilities. Best regards,

    Round Indicators
    Mike A 08/16/2019 Friends getaway

    “Amazing time and in here”

    It is a beautiful resort with white sand beach and a very charismatic , amazing staff but outstanding Jair Silva from the animation team, he was the best ( he spoke to us in the English and French that’s amazing ) and he always make us have an amazing time.The restaurant Claraboya was amazing also the Italian was good, but we didn’t t enjoyed the Mexican restaurant that much. Definitely will come back!!!

    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Mike A: Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro hotel y agradecemos su amable recomendación a los lectores de TripAdvisor. Nos encantaría tener el enorme placer de recibir su visita nuevamente y pueda seguir disfrutando de nuestras instalaciones y servicios. Saludos Cordiales,

    EVALUATION

    Round Indicators

    • august 20 2019
    • Dallas, Texas
    • Couples

    edavranoglu

    “Occidental Tucancun is a great place”


    Stayed 6 nights ! Absolutely recommended , the foods were good, Stuff were lovely ! you wont regret ! We spend the time usually at the beach, the beach was clear and service was really good. Activities and others were really fantastic !


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear edavranoglu: We are always pleased to know that our guests have returned home with great memories of their vacations and we are very grateful for the time and effort they have dedicated to sharing their personal experience at the hotel. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • august 18 2019
    • Family

    AquibDholasania

    “Awesome staff and hotel!”


    Maria and Ignacio were awesome helping us check in!! Come visit this hotel to have a great time! These two lovely receptionist helped us get whatever we needed! Occidental Tucancun is a great place to come!


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear AquibDholasania: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you will enjoy your stay with us. Thank you for your lovely comments on the service you received from team members. We will make sure to convey your kind words, which will mean a lot to them. We look forward to receiving you again. Best regards, Paulina Arroyo management Assistant.

    EVALUATION

    Round Indicators

    • august 16 2019
    • Family

    Gladis E

    “Services”


    Everything was great check in and check out staff need to work on their customer service. The weightiers were awesome at all restaurants. Cleaning lady was very friendly and did whatever we asked and needed at all times ie. Towels sheets etc. Second time staying there. Only thing is check in and checkout need to work on their customer service as i said before.


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Gladis E: We are glad to know that your stay with us was pleasant and that we were able to meet your expectations, your observations about the service at the reception will be immediately transmitted to the person in charge of the area for your knowledge. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • august 16 2019
    • Family

    toby s

    “Vacations at Cancun!!!”


    I like Jair as he involves people of a every age in the activities in the resort he is also very inviting to people who have arrived and makes the activities more inclusive.Tye beach was beautiful and it was located next to 2 malls so there’s many things to do inside and outside of he resort


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear toby s: Thank you very much for your wonderful comments on TripAdvisor, we are delighted that you enjoyed your stay with us. We hope to have the great pleasure of receiving your visit again at our facilities. Best regards,

    EVALUATION

    Round Indicators

    • august 16 2019
    • Friends getaway

    Mike A

    “Amazing time and in here”


    It is a beautiful resort with white sand beach and a very charismatic , amazing staff but outstanding Jair Silva from the animation team, he was the best ( he spoke to us in the English and French that’s amazing ) and he always make us have an amazing time.The restaurant Claraboya was amazing also the Italian was good, but we didn’t t enjoyed the Mexican restaurant that much. Definitely will come back!!!


    occidentalhotel, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Mike A: Apreciamos el tiempo dedicado a compartir su experiencia vacacional en nuestro hotel y agradecemos su amable recomendación a los lectores de TripAdvisor. Nos encantaría tener el enorme placer de recibir su visita nuevamente y pueda seguir disfrutando de nuestras instalaciones y servicios. Saludos Cordiales,

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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