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Barceló Hotel Pool  Tucancún Beach
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Map and location

Avenida Kukulcan, km. 13,5. Lote 24   77500 Cancún, Q. Roo ,   México  


Places of Interest

18.9 km Cancun International Airport

6 km Pok-Ta-Pok Golf Course (by Robert Trent Jones Jr.)

0 km Tucancún beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Tucancún

4.0/5 Round Indicators
| 8152 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

3937

Very good

29% Complete

2386

Average

12% Complete

1031

Poor

5% Complete

465

Very poor

4% Complete

333

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    Round Indicators
    Michele W 10/19/2019 Family

    “Family vacation”

    Very nice, clean resort. This is a smaller resort that had everything we needed. The staff is very friendly and helpful. The bartender Max was the best part of our stay. He's a very friendly and engaging bartender.

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear Michele W: We always find it pleasant to know that our guests have returned home with great memories of their vacations and we are very grateful for the time and effort they have dedicated to sharing their personal experience at the hotel. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    John N 10/18/2019

    “Great experience!!!”

    The resort has a beautiful beach .The restaurants were good ,and the service also everybody were very kind.The best part ws the entertainment team with Jair and his aquaerobics activities that were very creative and his enthusiasm for doing the things .Many fun things to do during the day . Also good job to Marco ,Billy and Yadira . Definitely recomend it!!!

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear John N: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    aoifeg1 10/14/2019 Couples

    “100% recommend”

    Visited this hotel for 2 weeks in August with my boyfriend. Overall, very happy with our stay. Staff were very friendly especially Antonio Max and Max Antonio in the lobby bar. They made our stay very enjoyable and we were always met with a smile! We went all inclusive and there was 3 restaurants to choose from! Always a great selection of food. One of the restaurants is reservation only at night and it is more formal (men need to wear long trousers, something to keep in mind when packing). There are 3 pools at the hotel so there is never a shortage of sun beds! The main pool has daily entertainment and games.The hotel is also only a few steps down onto the beach so the views are gorgeous. We had a room with a sea view which I'd 100% recommend. Our room had everything we needed and was cleaned daily! Wifi is not included so just be aware that this is an extra charge if you want it. There is a shopping centre right outside the hotel and restaurants nearby. Its also only a short drive away from the party strip in Cancun. Overall, we really enjoyed our stay here and I'd 100% recommend it to anyone looking to stay in Cancun.

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear aoifeg1: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    jasmin892019 10/14/2019 Friends getaway

    “Good Hotel”

    I really liked this hotel, but not sure if I would stay there again. The staff was super friendly & attentive. Good WiFi all over the hotel, and all rooms were clean. Food was okay. Great balcony view !

    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
     Dear jasmin892019: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the great pleasure of receiving your visit again. Best regards,

    Round Indicators
    Vacationer815068 10/09/2019 Couples

    “Recommendation”

    Activities are really good and the staff are really nice and helpful, Especially Billy and Marco And Lorenzo The food was not so good and too many restrictions in the hotel exists WiFi isn't free The beach really beautiful

    AlvaroAntonio2018, Director General at Occidental Tucancun, responded to this review
     Dear Vacationer815068: We sincerely regret not having been able to meet your expectations, we have read your comments and rest assured that we will work, all in order to regain your trust. Receive a cordial greeting.

    EVALUATION

    Round Indicators

    • october 19 2019
    • Family

    Michele W

    “Family vacation”


    Very nice, clean resort. This is a smaller resort that had everything we needed. The staff is very friendly and helpful. The bartender Max was the best part of our stay. He's a very friendly and engaging bartender.


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear Michele W: We always find it pleasant to know that our guests have returned home with great memories of their vacations and we are very grateful for the time and effort they have dedicated to sharing their personal experience at the hotel. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • october 18 2019

    John N

    “Great experience!!!”


    The resort has a beautiful beach .The restaurants were good ,and the service also everybody were very kind.The best part ws the entertainment team with Jair and his aquaerobics activities that were very creative and his enthusiasm for doing the things .Many fun things to do during the day . Also good job to Marco ,Billy and Yadira . Definitely recomend it!!!


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear John N: We appreciate your opinion about your vacation at our hotel; The satisfaction of our guests is our main objective and there is nothing better than knowing that we have achieved it. We are very happy that the hotel and the employees were able to meet your expectations during your stay. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • october 14 2019
    • Couples

    aoifeg1

    “100% recommend”


    Visited this hotel for 2 weeks in August with my boyfriend. Overall, very happy with our stay. Staff were very friendly especially Antonio Max and Max Antonio in the lobby bar. They made our stay very enjoyable and we were always met with a smile! We went all inclusive and there was 3 restaurants to choose from! Always a great selection of food. One of the restaurants is reservation only at night and it is more formal (men need to wear long trousers, something to keep in mind when packing). There are 3 pools at the hotel so there is never a shortage of sun beds! The main pool has daily entertainment and games.The hotel is also only a few steps down onto the beach so the views are gorgeous. We had a room with a sea view which I'd 100% recommend. Our room had everything we needed and was cleaned daily! Wifi is not included so just be aware that this is an extra charge if you want it. There is a shopping centre right outside the hotel and restaurants nearby. Its also only a short drive away from the party strip in Cancun. Overall, we really enjoyed our stay here and I'd 100% recommend it to anyone looking to stay in Cancun.


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear aoifeg1: We thank you for choosing our facilities for this occasion, as well as your kind recommendation to the Tripadvisor traveler community. These positive opinions are a motivational tool to continuously improve the quality of the services we offer. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • october 14 2019
    • Friends getaway

    jasmin892019

    “Good Hotel”


    I really liked this hotel, but not sure if I would stay there again. The staff was super friendly & attentive. Good WiFi all over the hotel, and all rooms were clean. Food was okay. Great balcony view !


    Asistente Direc... T, Asistente de Gerencia. at Occidental Tucancun, responded to this review
    Dear jasmin892019: We want to thank you for sharing this opinion about your recent visit to the hotel. We are delighted that you enjoyed your stay and agree with you that our attentive staff plays a key role in the overall experience of our guests. The entire team works very hard to ensure that we offer a high quality service and a different and memorable experience. We hope to have the great pleasure of receiving your visit again. Best regards,

    EVALUATION

    Round Indicators

    • october 9 2019
    • Couples

    Vacationer815068

    “Recommendation”


    Activities are really good and the staff are really nice and helpful, Especially Billy and Marco And Lorenzo The food was not so good and too many restrictions in the hotel exists WiFi isn't free The beach really beautiful


    AlvaroAntonio2018, Director General at Occidental Tucancun, responded to this review
    Dear Vacationer815068: We sincerely regret not having been able to meet your expectations, we have read your comments and rest assured that we will work, all in order to regain your trust. Receive a cordial greeting.

    Barceló Hotel Pool  Tucancún Beach

    Occidental Tucancún, an All Inclusive paradise in Cancun.

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