Occidental Grand Cozumel Resort Hotel Pool
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Occidental Cozumel

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 5511 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

38% Complete

2122

Very good

32% Complete

1797

Average

15% Complete

863

Poor

7% Complete

439

Very poor

5% Complete

290

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    Round Indicators
    TexasMJ San Antonio, Texas. 07/19/2018 Couples

    “Stay here if you want to feel like you're on a cruise ship”

    We booked 1 night at the Occidental Cozumel to snorkel and enjoy the beaches. You need to know - I am not a hard to please traveler. I'm a go with the flow kinda bird. Here's the rundown - 1. Reception/Check in was awful. They basically handed us our keys and kind of pointed
    Round Indicators
    kirkevitz Philadelphia, Pennsylvania. 07/19/2018 Couples

    “Cozumel Couples Vacation”

    The resort was beautiful with the proper amount of closeness. The animal experience was a bit surprising but if it we would have known that it's located within a wildlife preserve it would have been expected. We had slight problems with water in the room that we thought from the refrigerator but ended up emanating from the floor. Enjoyed the resort even with the issues
    Round Indicators
    justfire7k 07/18/2018 Couples

    “Blank”

    Beds are small for 2 people apparently there are no kings?, room above us was very noisy, good food, friendly people, lots of wildlife, good drinks. Overall enjoyed our stay. Good bang for your buck. Adults only area should be inforced.
    Round Indicators
    paradisetravel2018 Paducah, Kentucky. 07/17/2018 Couples

    “Great for relaxation, terrible food!”

    My husband and I visited for 5 days to celebrate our anniversary. We enjoyed our trip, but we were very disappointed in the food at the resort. We really struggled to find anything we liked and we are not picky eaters. Our intent for this trip was to relax and that is what we did. The resort pretty much shuts down at dark. Pools close at 8. There is a small disco, but we never went. The nightly entertainment is in need of a major overhaul as well as the restaurants! They also don’t tell you online that you only get a certain number of reservations for the restaurant. We were there 5 days so we only got 2 reservations. It ended up being fine because we didn’t like the food anyway! We walked down the beach and ate at Alberto’s, which is highly recommended. Brigido went above and beyond for us! He booked excursions for us and made sure we had everything that we needed! He spoke to us every time he saw us around the resort!
    Round Indicators
    keylapeterr Mountainside, New Jersey. 07/17/2018 Family

    “Best vacation ever!!”

    I need to mention someone that made my stay at the Occidental very special, his name is Raul! Hard worker and made my stay 100% better! He was very friendly to my family and I, and the activities we had in the hotel was even better with him around! Best vacation I had in a while, guys I totally recommend! And when you are there try to talk to Raul he will make your day hahha!

    EVALUATION

    Round Indicators

    • july 19 2018
    • San Antonio, Texas
    • Couples

    TexasMJ

    “Stay here if you want to feel like you're on a cruise ship”


    We booked 1 night at the Occidental Cozumel to snorkel and enjoy the beaches. You need to know - I am not a hard to please traveler. I'm a go with the flow kinda bird. Here's the rundown - 1. Reception/Check in was awful. They basically handed us our keys and kind of pointed


    EVALUATION

    Round Indicators

    • july 19 2018
    • Philadelphia, Pennsylvania
    • Couples

    kirkevitz

    “Cozumel Couples Vacation”


    The resort was beautiful with the proper amount of closeness. The animal experience was a bit surprising but if it we would have known that it's located within a wildlife preserve it would have been expected. We had slight problems with water in the room that we thought from the refrigerator but ended up emanating from the floor. Enjoyed the resort even with the issues


    EVALUATION

    Round Indicators

    • july 18 2018
    • Couples

    justfire7k

    “Blank”


    Beds are small for 2 people apparently there are no kings?, room above us was very noisy, good food, friendly people, lots of wildlife, good drinks. Overall enjoyed our stay. Good bang for your buck. Adults only area should be inforced.


    EVALUATION

    Round Indicators

    • july 17 2018
    • Paducah, Kentucky
    • Couples

    paradisetravel2018

    “Great for relaxation, terrible food!”


    My husband and I visited for 5 days to celebrate our anniversary. We enjoyed our trip, but we were very disappointed in the food at the resort. We really struggled to find anything we liked and we are not picky eaters. Our intent for this trip was to relax and that is what we did. The resort pretty much shuts down at dark. Pools close at 8. There is a small disco, but we never went. The nightly entertainment is in need of a major overhaul as well as the restaurants! They also don’t tell you online that you only get a certain number of reservations for the restaurant. We were there 5 days so we only got 2 reservations. It ended up being fine because we didn’t like the food anyway! We walked down the beach and ate at Alberto’s, which is highly recommended. Brigido went above and beyond for us! He booked excursions for us and made sure we had everything that we needed! He spoke to us every time he saw us around the resort!


    EVALUATION

    Round Indicators

    • july 17 2018
    • Mountainside, New Jersey
    • Family

    keylapeterr

    “Best vacation ever!!”


    I need to mention someone that made my stay at the Occidental very special, his name is Raul! Hard worker and made my stay 100% better! He was very friendly to my family and I, and the activities we had in the hotel was even better with him around! Best vacation I had in a while, guys I totally recommend! And when you are there try to talk to Raul he will make your day hahha!


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