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Occidental Grand Cozumel Resort Hotel Pool
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6275 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2459

Very good

32% Complete

2039

Average

15% Complete

975

Poor

7% Complete

480

Very poor

5% Complete

322

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    Round Indicators
    ottermatic2 05/18/2019 Family

    “Superior destination choice and getting even better”

    We have come to this resort at least once every year it's been open other than the first year. It has always been meticulously maintained and is incredibly comfortable and peaceful. The present ownership has upgraded several aspects of life there and added yet another specialty restaurant but the one thing that has never changed is the quality of the people staffing the property. They are and have always been superior. Friendly, accomodating, professional and capable - in every fashion. They truly care. We will continue visiting as often as we can and recommend the place highly as a restful and all inclusive destination.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cozumel hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay ane´s again and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience manager cozumel.guestexperience@occidentalhotels.com

    Round Indicators
    Julielatraverse 05/18/2019 Friends getaway

    “Best vacations”

    First time in Cozumel. Handsome hotel in the nature, well the maintained and the people so nice. The shows on night time was great and the person in charge of activities, Francisco de la Parra, do an amazing job! I recommend this place without any doubt!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    Round Indicators
    Relax14499972883 Colorado Springs, Colorado. 05/18/2019 Couples

    “Diver’s heaven”

    Great hotel for divers. Clean, good food, all inclusive. The dive shop had amazing dive instructors and the diving is world class. We highly recommend this hotel, esp. if you dive. Take advantage of the advance diving classes and nitrox. They know what they are doing there. The dock is right there and they keep your gear locked up at night so you don’t have to drag it around and store it in your room. So convenient. We are going back again!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    Round Indicators
    rhehl Madison, Wisconsin. 05/15/2019 Friends getaway

    “Amazing dive vacation”

    The Occidental is a beautiful beach resort connected with an awesome dive shop. Everyone was friendly and accommodating, especially with our large group of 18 people. I'd stay here again in a heartbeat!

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Tripadvisor readers.

    Round Indicators
    lmg2802 Humble, Texas. 05/14/2019 Couples

    “It was decent!”

    Stayed 3 nights in May. Perfect weather! I give this place a solid 3 star rating. Pros....beautiful grounds. Nice,clean, spacious room. Huge bathroom. Nice well maintained pools. Very friendly staff. Cons....food, was ok but could be better. I don't like the fact they will only restock your mini fridge every other day. You can only eat at 1 specialty restaurant if your stay is 1-3 days. And was told you must make reservations at 9am in the lobby. I was there at 9, the restuarant I wanted to eat at was told it would be closed for 2 days. Later that day my husband asked about it and we had a reservation for the next day! Hmmmm, thought it was closed?! While eating in said restaurant we saw a couple come in and they asked if they could eat there that night. They were told sure and an hour later they showed up. So seems like lots of inconsistency. Would I recommend to others? Sure. Would I stay there again, no.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

    EVALUATION

    Round Indicators

    • may 18 2019
    • Family

    ottermatic2

    “Superior destination choice and getting even better”


    We have come to this resort at least once every year it's been open other than the first year. It has always been meticulously maintained and is incredibly comfortable and peaceful. The present ownership has upgraded several aspects of life there and added yet another specialty restaurant but the one thing that has never changed is the quality of the people staffing the property. They are and have always been superior. Friendly, accomodating, professional and capable - in every fashion. They truly care. We will continue visiting as often as we can and recommend the place highly as a restful and all inclusive destination.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to share your recent holiday experience at our Occidental Cozumel hotel and we thank you for your kind recommendation to Tripadvisor’s readers . Thank you very much for sharing this great review of your recent stay. We are thrilled that you have enjoyed your stay ane´s again and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  Feel free to contact me for any future assistance, Gabriela Gaeta Guest experience manager cozumel.guestexperience@occidentalhotels.com

    EVALUATION

    Round Indicators

    • may 18 2019
    • Friends getaway

    Julielatraverse

    “Best vacations”


    First time in Cozumel. Handsome hotel in the nature, well the maintained and the people so nice. The shows on night time was great and the person in charge of activities, Francisco de la Parra, do an amazing job! I recommend this place without any doubt!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental cozumel was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.

    EVALUATION

    Round Indicators

    • may 18 2019
    • Colorado Springs, Colorado
    • Couples

    Relax14499972883

    “Diver’s heaven”


    Great hotel for divers. Clean, good food, all inclusive. The dive shop had amazing dive instructors and the diving is world class. We highly recommend this hotel, esp. if you dive. Take advantage of the advance diving classes and nitrox. They know what they are doing there. The dock is right there and they keep your gear locked up at night so you don’t have to drag it around and store it in your room. So convenient. We are going back again!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal.

    EVALUATION

    Round Indicators

    • may 15 2019
    • Madison, Wisconsin
    • Friends getaway

    rhehl

    “Amazing dive vacation”


    The Occidental is a beautiful beach resort connected with an awesome dive shop. Everyone was friendly and accommodating, especially with our large group of 18 people. I'd stay here again in a heartbeat!


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our hotel with us and Tripadvisor readers.

    EVALUATION

    Round Indicators

    • may 14 2019
    • Humble, Texas
    • Couples

    lmg2802

    “It was decent!”


    Stayed 3 nights in May. Perfect weather! I give this place a solid 3 star rating. Pros....beautiful grounds. Nice,clean, spacious room. Huge bathroom. Nice well maintained pools. Very friendly staff. Cons....food, was ok but could be better. I don't like the fact they will only restock your mini fridge every other day. You can only eat at 1 specialty restaurant if your stay is 1-3 days. And was told you must make reservations at 9am in the lobby. I was there at 9, the restuarant I wanted to eat at was told it would be closed for 2 days. Later that day my husband asked about it and we had a reservation for the next day! Hmmmm, thought it was closed?! While eating in said restaurant we saw a couple come in and they asked if they could eat there that night. They were told sure and an hour later they showed up. So seems like lots of inconsistency. Would I recommend to others? Sure. Would I stay there again, no.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, at Occidental Cozumel we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that can be used to add a discount to the normal rate. If you have a discount code, enter it when booking and you will receive a discount. Once you have entered this code, the prices shown in step 1 of the booking process will take into account the discount. 

    The discount does not apply to supplements and/or additional services, nor to prices on last available rooms. You can only apply one discount code per booking, which will only be valid at the time of booking.** 

    The maximum amount of accumulated discount may be up to 20% off the booking rate. It is possible to combine a discount code with a special discount** (for example multiple room, senior, resident, millennials,or large family bookings) and your my Barceló discount. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The discount code is not valid on arrival at the hotel, only at the time of booking. 

    ***At check-in, the hotel will request valid official documents in order to verify compliance with the terms and conditions of the discount codes and special discounts. In the event of a failure to provide such documents or meet the conditions, the hotel reserves the right to charge for the amounts that were deducted at time of booking.