Occidental Grand Cozumel Resort Hotel Pool
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Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 5644 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Excellent

38% Complete

2177

Very good

32% Complete

1833

Average

15% Complete

888

Poor

7% Complete

446

Very poor

5% Complete

300

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    Round Indicators
    tonyjpicone Santa Barbara, California. 09/19/2018 Family

    “Great staff great location”

    The staff at the Royal club keeps us coming back year after year very professional and will accommodate whatever you want the staff of Thomas, Miguel, Roligio, Thomas, Miguel, Carlos make up quite a team from the morning to the end of the evening there was never a problem always a great experience
    Round Indicators
    harrysonge Crosby, Texas. 09/19/2018 Couples

    “Harry SongeSr.”

    This was our fourth year and already booking for May this year. The atmosphere and wildlife is beautiful. We stay in the Royal section and the staff goes out of their way to make it exceptional. The restaurant at the Royal is amazing and the staff there is the best. A special thanks to Tomas Palacios, Rogelio Caamal and Carlos Uch for making every stay more than perfect. We will be back again and again.
    Round Indicators
    shasonge Crosby, Texas. 09/19/2018 Couples

    “Occidental Cozumel Royal”

    Absolutely love this Resort. Our fourth trip & it gets better every visit! The staff/our friends now.. are amazing, they truly get to know you, in pleasing you thru out your visit. The restaurant offers a evening of delicious entree's & desserts! Highly recommend & we will return!

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear shasonge We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guetsexperience♠4occidentalhotels.com

    Round Indicators
    prestongrl Edmond, Oklahoma. 09/17/2018 Couples

    “Beautiful Resort, Very friendly staff!”

    We have been to Cozumel servers times but we usually come for the day on a cruise. This was our first time to stay for an extended period of time. The hotel was gorgeous! The staff was beyond friendly and so helpful! The food was was average for an all inclusive hotel. It was actually better in the specialty restaurants than the buffet. The rooms were very clean and large. I HIGHLY recommend getting a room on a high floor. We stayed on the 1st and could hear water running nonstop from the floors above us! We also upgraded to the Royal club, DO NOT I repeat DO NOT waste your money doing this!! You get free WiFi and an extra restaurant. We happen to be there during “ off season” so the restaurant wasn’t even open! Over all it was a good experience. I would recommend and would go back!

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear prestongrl, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    Round Indicators
    ehanci781335 Dallas, Texas. 09/13/2018 Couples

    “Great Beach and Sea!”

    Food and drink quality is really low compared to the quality of the hotel. The beach and the sea was awesome. Room was really comfortable and clean. Overall we enjoyed our stay. Please improve on food and quality.

    Gabriela G, Gerente at Occidental Cozumel, responded to this review
     Dear ehanci781335, In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

    EVALUATION

    Round Indicators

    • september 19 2018
    • Santa Barbara, California
    • Family

    tonyjpicone

    “Great staff great location”


    The staff at the Royal club keeps us coming back year after year very professional and will accommodate whatever you want the staff of Thomas, Miguel, Roligio, Thomas, Miguel, Carlos make up quite a team from the morning to the end of the evening there was never a problem always a great experience


    EVALUATION

    Round Indicators

    • september 19 2018
    • Crosby, Texas
    • Couples

    harrysonge

    “Harry SongeSr.”


    This was our fourth year and already booking for May this year. The atmosphere and wildlife is beautiful. We stay in the Royal section and the staff goes out of their way to make it exceptional. The restaurant at the Royal is amazing and the staff there is the best. A special thanks to Tomas Palacios, Rogelio Caamal and Carlos Uch for making every stay more than perfect. We will be back again and again.


    EVALUATION

    Round Indicators

    • september 19 2018
    • Crosby, Texas
    • Couples

    shasonge

    “Occidental Cozumel Royal”


    Absolutely love this Resort. Our fourth trip & it gets better every visit! The staff/our friends now.. are amazing, they truly get to know you, in pleasing you thru out your visit. The restaurant offers a evening of delicious entree's & desserts! Highly recommend & we will return!


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear shasonge We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Feel free to contact me for any future assistance, Gabriela Gaeta Guest Experience Manager cozumel.guetsexperience♠4occidentalhotels.com

    EVALUATION

    Round Indicators

    • september 17 2018
    • Edmond, Oklahoma
    • Couples

    prestongrl

    “Beautiful Resort, Very friendly staff!”


    We have been to Cozumel servers times but we usually come for the day on a cruise. This was our first time to stay for an extended period of time. The hotel was gorgeous! The staff was beyond friendly and so helpful! The food was was average for an all inclusive hotel. It was actually better in the specialty restaurants than the buffet. The rooms were very clean and large. I HIGHLY recommend getting a room on a high floor. We stayed on the 1st and could hear water running nonstop from the floors above us! We also upgraded to the Royal club, DO NOT I repeat DO NOT waste your money doing this!! You get free WiFi and an extra restaurant. We happen to be there during “ off season” so the restaurant wasn’t even open! Over all it was a good experience. I would recommend and would go back!


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear prestongrl, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics We do our utmost to ensure that our guests can enjoy an enriching dining experience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. Thank you for this heartwarming review of your stay with us, we look forward to your next visit.

    EVALUATION

    Round Indicators

    • september 13 2018
    • Dallas, Texas
    • Couples

    ehanci781335

    “Great Beach and Sea!”


    Food and drink quality is really low compared to the quality of the hotel. The beach and the sea was awesome. Room was really comfortable and clean. Overall we enjoyed our stay. Please improve on food and quality.


    Gabriela G, Gerente at Occidental Cozumel, responded to this review
    Dear ehanci781335, In Occidental Cozumel we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics.

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    A discount* or promotional code (also appears as “promo code”) is a combination of letters and/or numbers that gives a discount on the normal rate. If you have a discount code, enter it when booking and you will receive a discount on your booking. Once you have entered this code, the prices shown in step 1 of the booking process will already include the relevant discount. 

    The discount does not apply to prices on extras and/or extra services, neither does it apply to prices on last available rooms. You can only apply one discount code per booking which will only be valid at the time of making your booking.** 

    The maximum amount of accumulated discount will be at most 25% off the rate for hotels in Latin America and at most 20% off the rate for European and Mediterranean hotels. It is possible to combine a discount code with a special discount*** (discounts when you book multiple rooms, senior, resident, millennials, large families, etc.) and the discount for being a my Barceló client. 

    *Barceló reserves the right to accept the application of advertised discounts. 

    **The application of the discount code is not valid upon arrival at the hotel; the discount is only applicable at the time of booking. 

    ***The hotel will request to see valid official documents to verify compliance with the conditions for the discount codes and special discounts. In the event of not providing valid official documents or non-compliance, the hotel reserves the right to charge the amounts that were deducted from the original reservation.

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