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Occidental Grand Cozumel Resort Hotel Pool
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Map and location

Carretera Costera Sur Km 16.6   77600 San Francisco , Palancar   México  


Places of Interest

19.8 km Cozumel International Airport

300 m Beach

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Cozumel

4.0/5 Round Indicators
| 6553 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

39% Complete

2585

Very good

32% Complete

2123

Average

15% Complete

1012

Poor

7% Complete

499

Very poor

5% Complete

335

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    Round Indicators
    glennbradley2000 Leakey, Texas. 10/19/2019 Friends getaway

    “Needs attention”

    This was our second stay at Occidental in Cozumel. Though the stay was good and very relaxing, we did notice that the resort was in need of maintenance. The staff was very accommodating, but it appeared there was not enough staff on hand.
    Round Indicators
    ScubaDude88 Denver, Colorado. 10/17/2019 Couples

    “Cozumel Occidental 2019”

    The overall stay was good, grounds are beautiful, adult pools area real plus. Food was average. The rooms are in major need of updating. Nothing went wrong that wasn't fixed quickly. A/C was perfect. They also need a better service for their Cable. Not very many channels to choose from while in the room. Our cleaning lady was awesome , cleaned the room every morning before we got back from diving. The Dive Shop staff was great, took care of everything each day, any issues were resolved quickly. I would use Pro Dive again as my Diving choice. Need to open the bars before 12:00 pm, it is all inclusive, so I didn't get why they wouldn't serve cocktails before 12:00 pm ??
    Round Indicators
    dasjman Godley, Texas. 10/16/2019

    “Second Stay And It Just Gets Better”

    This was our second stay at the Occidental Cozumel, October 4-10, and I dare say it was even better than the first. I have to backtrack, as my satisfaction started with great communication by Gabriela Gaeta, the Guest Experiences Manager (sorry were unable to formally meet) when I decided I wanted to both upgrade my reservation to the Royal Level (we had booked through a third party) and purchase the beach sunset dinner for my wife and I. Ms. Gaeto was quick to reply and made sure everything was set up for our arrival. Room Shout out to the concierge (didn’t get his name unfortunately) who carted us over from the entrance to the Royal Level office which is deep into the property, as well as randomly offering us rides to the lobby bar over the course of our stay. Our room was very nice, the AC worked great, and the location was perfect. No complaints. Extra water was left each day, along with a couple beers. A huge thank you to Margarita at the Royal Level office for all of her help and your wonderful cheerfulness. Whenever we needed anything, she was happy to take care of us. Food: It was probably the lowest of the low season, so it was very quiet and some nights the main buffet was not open. However, we had no problems booking dinner reservations for those nights. The newsletter each morning noted which restaurants were open for dinner, so you had ample time to make a reservation if needed. LaCarreta: This is the Royal Level restaurant, open for breakfast, lunch, and dinner. You need reservations for dinner. Breakfast there was really good. It’s ala cart, so plan on spending some time there. We ate lunch there one day while it was raining, but most of the time we were at the beach and simply utilized the buffet. Dinner there was really good, and worth the Royal Level upcharge. Heck the AC at La Carreta is worth it! The lunch buffet was good. We had no problems finding plenty to fill up on. We also ate at the Mexican and Mediterranean restaurants, with the Mediterranean being the better of the two. A special shout out to Alberto who was our server for the romantic beach dinner, and took care of us at many more meals, always quick to welcome us, get us seated, and make sure we didn’t wait for anything. Hard worker and good dude! As for the beach dinner, it was WELL worth it. We couldn’t even come close to finishing. We were each served a large bowl of soup that was delicious, but I have no idea what it was, a large Caesar’s salad with shrimp, and a surf-n-turf main that was far more food than I had expected. I’m guessing an 8 ounce lobster tail and around and 8 ounce filet that was the most tender, tasty steak I’ve ever had in the Yucuatan. One note for ordering steak in this region that I’ve learned by trial and error: If you like medium rare, order medium well and you’ll get medium rare. Anything, and I mean anything ordered under medium well will be delivered to you rare. We also had a slice of cheesecake for desert. It was far more food than I expected and really good. Well worth the upcharge for a nice evening with your loved one. Drinks: When you have the wonderful Reyna taking care of you, you can’t go wrong. Just a note that the pool and lobby bars don’t start alcohol service until noon. I’m telling you at 11:45 Reyna had picked up our cups and ensured our first drinks were there immediately when they started service. It didn’t matter if we were on the loungers, or in the water, she would swing by and drop off refills, even walking up to the water’s edge to drop off drinks if we were enjoying the Caribbean. No complaints regarding drinks or drink service. The guys in the lobby bar were great as well. Even when the lobby bar was busy they were quick to get to us. I didn’t get their names, unfortunately, but they did a great job. The grounds were just as beautiful this time as the last, and it’s a big reason this resort feels so cozy. Full of various critters and foliage, and one of the best walks to a beach you’ll find, surrounded by the mangroves. The beach and water are beautiful, and a main reason we return to this resort, but as I mentioned when we stayed here last year, the people really put it over the top. I feel like I’m leaving some people out of the praise parade I’ve got going here, but seriously, the Occidental Cozumel probably has the best staff of people we’ve encountered over many visits to Cancun, Playa and Cozumel, some even noting that they remembered us from last year, which was our first stay. It won’t be our last.
    Round Indicators
    Explorer542086 10/15/2019 Friends getaway

    “Pleasant trip”

    Very nice place, beautiful beach, super friendly personnel,food unfortunately not in four star Region, expected more especially in the theme restaurants such as the Mexican or mediterrian, also when booking all inclusive an absolute no go when offered restaurants are closed for guests and can’t be booked for another restaurant

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    Round Indicators
    Chase184 Raleigh, North Carolina. 10/14/2019 Friends getaway

    “Will not return”

    1. $40-45 extra for WiFi for the week 2. Warm beer at all bars 3. Food was very mediocre at best 4. Temperature in all indoor dining facilities was hot - barely any A/C 5. Out of vodka, whiskey, and other liquors on two occasions 6. Understaffed at pool bar and this long waits 7. Fridge in room would not get cold 8. A/C in room would not get very cool I heard this resort was nice years ago, but it seems that’s no longer true. Perhaps they are having cash flow issues? Don’t know the reason, but whatever iit is, we won’t be returning.

    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
     Thank you for sharing a review of Occidental Cozumel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

    EVALUATION

    Round Indicators

    • october 19 2019
    • Leakey, Texas
    • Friends getaway

    glennbradley2000

    “Needs attention”


    This was our second stay at Occidental in Cozumel. Though the stay was good and very relaxing, we did notice that the resort was in need of maintenance. The staff was very accommodating, but it appeared there was not enough staff on hand.


    EVALUATION

    Round Indicators

    • october 17 2019
    • Denver, Colorado
    • Couples

    ScubaDude88

    “Cozumel Occidental 2019”


    The overall stay was good, grounds are beautiful, adult pools area real plus. Food was average. The rooms are in major need of updating. Nothing went wrong that wasn't fixed quickly. A/C was perfect. They also need a better service for their Cable. Not very many channels to choose from while in the room. Our cleaning lady was awesome , cleaned the room every morning before we got back from diving. The Dive Shop staff was great, took care of everything each day, any issues were resolved quickly. I would use Pro Dive again as my Diving choice. Need to open the bars before 12:00 pm, it is all inclusive, so I didn't get why they wouldn't serve cocktails before 12:00 pm ??


    EVALUATION

    Round Indicators

    • october 16 2019
    • Godley, Texas

    dasjman

    “Second Stay And It Just Gets Better”


    This was our second stay at the Occidental Cozumel, October 4-10, and I dare say it was even better than the first. I have to backtrack, as my satisfaction started with great communication by Gabriela Gaeta, the Guest Experiences Manager (sorry were unable to formally meet) when I decided I wanted to both upgrade my reservation to the Royal Level (we had booked through a third party) and purchase the beach sunset dinner for my wife and I. Ms. Gaeto was quick to reply and made sure everything was set up for our arrival. Room Shout out to the concierge (didn’t get his name unfortunately) who carted us over from the entrance to the Royal Level office which is deep into the property, as well as randomly offering us rides to the lobby bar over the course of our stay. Our room was very nice, the AC worked great, and the location was perfect. No complaints. Extra water was left each day, along with a couple beers. A huge thank you to Margarita at the Royal Level office for all of her help and your wonderful cheerfulness. Whenever we needed anything, she was happy to take care of us. Food: It was probably the lowest of the low season, so it was very quiet and some nights the main buffet was not open. However, we had no problems booking dinner reservations for those nights. The newsletter each morning noted which restaurants were open for dinner, so you had ample time to make a reservation if needed. LaCarreta: This is the Royal Level restaurant, open for breakfast, lunch, and dinner. You need reservations for dinner. Breakfast there was really good. It’s ala cart, so plan on spending some time there. We ate lunch there one day while it was raining, but most of the time we were at the beach and simply utilized the buffet. Dinner there was really good, and worth the Royal Level upcharge. Heck the AC at La Carreta is worth it! The lunch buffet was good. We had no problems finding plenty to fill up on. We also ate at the Mexican and Mediterranean restaurants, with the Mediterranean being the better of the two. A special shout out to Alberto who was our server for the romantic beach dinner, and took care of us at many more meals, always quick to welcome us, get us seated, and make sure we didn’t wait for anything. Hard worker and good dude! As for the beach dinner, it was WELL worth it. We couldn’t even come close to finishing. We were each served a large bowl of soup that was delicious, but I have no idea what it was, a large Caesar’s salad with shrimp, and a surf-n-turf main that was far more food than I had expected. I’m guessing an 8 ounce lobster tail and around and 8 ounce filet that was the most tender, tasty steak I’ve ever had in the Yucuatan. One note for ordering steak in this region that I’ve learned by trial and error: If you like medium rare, order medium well and you’ll get medium rare. Anything, and I mean anything ordered under medium well will be delivered to you rare. We also had a slice of cheesecake for desert. It was far more food than I expected and really good. Well worth the upcharge for a nice evening with your loved one. Drinks: When you have the wonderful Reyna taking care of you, you can’t go wrong. Just a note that the pool and lobby bars don’t start alcohol service until noon. I’m telling you at 11:45 Reyna had picked up our cups and ensured our first drinks were there immediately when they started service. It didn’t matter if we were on the loungers, or in the water, she would swing by and drop off refills, even walking up to the water’s edge to drop off drinks if we were enjoying the Caribbean. No complaints regarding drinks or drink service. The guys in the lobby bar were great as well. Even when the lobby bar was busy they were quick to get to us. I didn’t get their names, unfortunately, but they did a great job. The grounds were just as beautiful this time as the last, and it’s a big reason this resort feels so cozy. Full of various critters and foliage, and one of the best walks to a beach you’ll find, surrounded by the mangroves. The beach and water are beautiful, and a main reason we return to this resort, but as I mentioned when we stayed here last year, the people really put it over the top. I feel like I’m leaving some people out of the praise parade I’ve got going here, but seriously, the Occidental Cozumel probably has the best staff of people we’ve encountered over many visits to Cancun, Playa and Cozumel, some even noting that they remembered us from last year, which was our first stay. It won’t be our last.


    EVALUATION

    Round Indicators

    • october 15 2019
    • Friends getaway

    Explorer542086

    “Pleasant trip”


    Very nice place, beautiful beach, super friendly personnel,food unfortunately not in four star Region, expected more especially in the theme restaurants such as the Mexican or mediterrian, also when booking all inclusive an absolute no go when offered restaurants are closed for guests and can’t be booked for another restaurant


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future.

    EVALUATION

    Round Indicators

    • october 14 2019
    • Raleigh, North Carolina
    • Friends getaway

    Chase184

    “Will not return”


    1. $40-45 extra for WiFi for the week 2. Warm beer at all bars 3. Food was very mediocre at best 4. Temperature in all indoor dining facilities was hot - barely any A/C 5. Out of vodka, whiskey, and other liquors on two occasions 6. Understaffed at pool bar and this long waits 7. Fridge in room would not get cold 8. A/C in room would not get very cool I heard this resort was nice years ago, but it seems that’s no longer true. Perhaps they are having cash flow issues? Don’t know the reason, but whatever iit is, we won’t be returning.


    GabrielaGaeta, Gerente at Occidental Cozumel, responded to this review
    Thank you for sharing a review of Occidental Cozumel. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention We do our utmost to ensure that our guests can enjoy an enriching dining expérience in an unrivaled setting and with an excellent service. Our restaurant team will continue working to surprise you with delicious international and local dishes on your next visit. We are very sorry to read the disturbances caused by the air conditioning unit in your room and not being immediately informed as we would have been able to send a technician and have it repaired in no time for you to fully enjoy your stay, for a future occasion please do not hesitate to contact our réception desk for anything we may do for you to fully enjoy your stay among us. Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.

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