Hotel Beach Views  Occidental Grand Xcaret Resort
map

Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14745 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


GUESTS’ SCORE

Excellent

45% Complete

6770

Very good

31% Complete

4654

Average

12% Complete

1825

Poor

5% Complete

842

Very poor

4% Complete

654

Filter by

Sort by

    Round Indicators
    Sheffsteve63 06/22/2018 Couples

    “Spoiled by the pseudo sales people”

    At first seems an idyllic destination for a holiday, once you look past the hyped up exterior you see the false facade. At every opportunity you are harassed to purchase "extras" and invited by the "concierge" (salesman) to a no obligation pitch which turns out to be the typical yank hard sell for "membership" (time share) with the most arrogant yank in the world who retorts to sarcasm and insults when you don't buy off him. Would recommend the hotel but stay away from the patter. Most satisfying thing was knowing that for a $10 bottle of tequila, a beach bag and discount for the xceret park I totally pissed the guy off and lost him his commission, if Carlsberg did karma.
    Round Indicators
    Narelle H 06/21/2018 Friends getaway

    “Good hotel”

    I visited the Occidental a couple of weeks ago, my friend and I arrived to discover we had been upgraded to a suite which was lovely and very spacious! A very nice surprise, we had a slight issue with us being given a double bed as we are not a couple, but this was rectified quickly. We also received a bottle of sparkling wine, a bottle of tequila and a fruit selection. I found the food overall to be very good. Decent selection for breakfast, never actually made it lunch as I was still full from breakfast! Evening meals were great as you can go to any of the restaurants as often as you like without having to book or with any limitations. I particularly enjoyed the oriental restaurant which was very surprising as generally I find all inclusive hotels lacking in this area! But the food was really very good and tasted authentic. I would also recommend the Mediterranean restaurant. Drinks wise I found the cocktails overly sweet, using syrups rather than fresh juices but the Sangria was good as were the Pina Colada's. The wine wasn't great but drinkable. The service from staff at the hotel was excellent, very attentive, friendly and welcoming. They would occasionally try and talk you into their time share plan but I didn't find them over the top as others have described. The night club was good the first night we were there but got progressively worse as our stay went on. The best thing about our stay was a visit from some monkeys! A family of monkeys including a tiny baby came to visit us and another monkey actually ventured onto our balcony and tried to come inside! It was amazing to see them so close up, a very special moment. We also saw all sort of creatures/animals around the resort just roaming freely. The hotel was spotless although the walls were very thin and some of the staff could be rather chatty very early in the morning which disturbed my sleep. Overall I enjoyed my 4 day stay very much, although I think I may have got a little bored in the evenings if I had stayed any longer.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Daniela D London, United Kingdom. 06/21/2018 Family

    “Great place to stay especially for children”

    We loved our holiday at the Occidental. We didn’t realise that the hotel is right bang in the middle of XCaret echological park and this meant that the hotel itself features an amazing wild life from early morning to sunset. We used the beach a lot as well as the pools and were surrounded by deers, coati, monkeys, iguanas, flamingoes! My daughter was fascinated by all this. XCaret offers many activities to do with the children however I would highly recommend spending few hours at the Dolphin centre as it’s lovely and dolphins are so well looked after. We enjoyed the food at all facilities and there is plenty to choose from!!!

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

    Round Indicators
    inail2018 Davenport, Florida. 06/20/2018 Family

    “Excellent hotel”

    The location and the service is incredible. Rooms and pools are big for families and also walking distance to Xcaret park. Really nice person in the buffet area with excellent food. Will recommend 100%

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Rebecca D Salt Lake City, Utah, United States. 06/20/2018 Family

    “Fun family vacation spot”

    Fun location for a family adventure. The grounds were very cool and the wildlife was awesome! We loved the beach and access to Xcaret. We’d recommend this resort to families, but less so for adult only parties.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • june 22 2018
    • Couples

    Sheffsteve63

    “Spoiled by the pseudo sales people”


    At first seems an idyllic destination for a holiday, once you look past the hyped up exterior you see the false facade. At every opportunity you are harassed to purchase "extras" and invited by the "concierge" (salesman) to a no obligation pitch which turns out to be the typical yank hard sell for "membership" (time share) with the most arrogant yank in the world who retorts to sarcasm and insults when you don't buy off him. Would recommend the hotel but stay away from the patter. Most satisfying thing was knowing that for a $10 bottle of tequila, a beach bag and discount for the xceret park I totally pissed the guy off and lost him his commission, if Carlsberg did karma.


    EVALUATION

    Round Indicators

    • june 21 2018
    • Friends getaway

    Narelle H

    “Good hotel”


    I visited the Occidental a couple of weeks ago, my friend and I arrived to discover we had been upgraded to a suite which was lovely and very spacious! A very nice surprise, we had a slight issue with us being given a double bed as we are not a couple, but this was rectified quickly. We also received a bottle of sparkling wine, a bottle of tequila and a fruit selection. I found the food overall to be very good. Decent selection for breakfast, never actually made it lunch as I was still full from breakfast! Evening meals were great as you can go to any of the restaurants as often as you like without having to book or with any limitations. I particularly enjoyed the oriental restaurant which was very surprising as generally I find all inclusive hotels lacking in this area! But the food was really very good and tasted authentic. I would also recommend the Mediterranean restaurant. Drinks wise I found the cocktails overly sweet, using syrups rather than fresh juices but the Sangria was good as were the Pina Colada's. The wine wasn't great but drinkable. The service from staff at the hotel was excellent, very attentive, friendly and welcoming. They would occasionally try and talk you into their time share plan but I didn't find them over the top as others have described. The night club was good the first night we were there but got progressively worse as our stay went on. The best thing about our stay was a visit from some monkeys! A family of monkeys including a tiny baby came to visit us and another monkey actually ventured onto our balcony and tried to come inside! It was amazing to see them so close up, a very special moment. We also saw all sort of creatures/animals around the resort just roaming freely. The hotel was spotless although the walls were very thin and some of the staff could be rather chatty very early in the morning which disturbed my sleep. Overall I enjoyed my 4 day stay very much, although I think I may have got a little bored in the evenings if I had stayed any longer.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • june 21 2018
    • London, United Kingdom
    • Family

    Daniela D

    “Great place to stay especially for children”


    We loved our holiday at the Occidental. We didn’t realise that the hotel is right bang in the middle of XCaret echological park and this meant that the hotel itself features an amazing wild life from early morning to sunset. We used the beach a lot as well as the pools and were surrounded by deers, coati, monkeys, iguanas, flamingoes! My daughter was fascinated by all this. XCaret offers many activities to do with the children however I would highly recommend spending few hours at the Dolphin centre as it’s lovely and dolphins are so well looked after. We enjoyed the food at all facilities and there is plenty to choose from!!!


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. We hope to have the pleasure to host you again. Regards.

    EVALUATION

    Round Indicators

    • june 20 2018
    • Davenport, Florida
    • Family

    inail2018

    “Excellent hotel”


    The location and the service is incredible. Rooms and pools are big for families and also walking distance to Xcaret park. Really nice person in the buffet area with excellent food. Will recommend 100%


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We are delighted to read, that we were up to par to your standards. We thank you for your feedback, which shall serve as a further source of inspiration for us to achieve higher standards of hospitality excellence. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • june 20 2018
    • Salt Lake City, Utah, United States
    • Family

    Rebecca D

    “Fun family vacation spot”


    Fun location for a family adventure. The grounds were very cool and the wildlife was awesome! We loved the beach and access to Xcaret. We’d recommend this resort to families, but less so for adult only parties.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We will never grow tired of reading such complimenting reviews or of providing the type of service that warrants feedback such as yours. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy