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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 17987 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8691

Very good

30% Complete

5414

Average

11% Complete

2138

Poor

5% Complete

973

Very poor

4% Complete

773

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    Round Indicators
    Janelle R Fort St. John, Canada. 09/15/2019

    “Not in our books to re-visit, but don't let that deter you”

    We traveled here in a group of 8. We picked this resort because it checked the boxes we were looking for: 1.Spacious 2.Connected to Xcaret (We didn't even end up going) 3. Inlet seemed like it may be cleaner than open beach. 4 Shuttle service throughout resort Positives included: When we arrived we were pleased with the Lobby view. Check-in was smooth & staff were welcoming. Rooms were nice & requests were honored. The layout of the resort is a journey in itself, but there are map boards to help you out. Entertainment throughout the resort was good and the shops along the water had decent pricing for the most part. There are old ruins on site, and animals to see/interact with (Monkeys,Coaties,Iguanas,Flamingos,Agouti's,Macaws) Some downfalls include: Room service - available, but you have to provide a credit card with each order. WIFI is an extra fee, Food was decent tasting, but we did have 6 of 8 ppl that suffered stomach issues & when one of the kids was sick, neither the restaurants or buffets would let us bring anything back to the room / They just kept telling us to get room service. The last 4 days, half of us upgraded to the Members section- The 1 BDR suite we upgraded to was breathtaking, as were the views from our private bar & restaurant, on a rocky ledge, overlooking the ocean - with everything included! WIFI /Room Service/ Private pool/restaurant&bar. Don't forget mini-golf! Negative here is kids are allowed in both pools, and they aren't that big = NO QUIET TIME
    Round Indicators
    crocettesontour Hook, United Kingdom. 09/15/2019 Family

    “Emperor’s new clothes syndrome ?”

    To be frank, I was surprised at my disappointment as all the reviews were so positive! The rooms themselves were just “ok”, certainly not luxurious (and we were upgraded to First Club room as our double bedded room that we booked wasn’t available). They were clean and functional but can’t say they blew me away. Toiletries were only partially replaced once during my 10 day stay! The poolside experience was nice (when people weren’t blaring out their boom boxes) and made nicer by Lister and Rosita who’s smiling faces behind the bar made everyone happier! The restaurants were again “ok” but a lot more limited than described as 2 were completely off limits unless you were Royal (although we got upgraded, we couldn’t use the facilities) and there were a lot of restaurants that weren’t available until the evening. Of all the ones that we tried, the Italian was probably the closest you’ll get to feeling like you were in a restaurant instead of a school canteen. As well as the problem of most being outside (which opened me up to a multitude of mosquitoe bites!) it wasn’t pleasant eating when it was so hot! Not being able to take a pizza back to your room (you have to order room service and only after 10pm), nowhere to sit in an air conditioned environment to have a cool drink in the afternoon nor anywhere but the buffet to get a coffee (unless you wanted to pay at the speciality coffee shop) added to the just “ok”. The wristband status’s seemed outdated and charging for Wi-fi downright tacky The people were lovely, the animals enchanting but would I stay here again? - probably if I were travelling with children but for luxury I would say NO.
    Round Indicators
    andyorozco Savannah, Georgia. 09/14/2019 Family

    “Just wow!”

    Are you looking for superior service? This is your place. Mark went above and beyond! He took care of a maintenance issue for me. I'm almost certain he performs above his pay level. He should be in customer relations or in some sort of management position. He understands customers and thinks a step ahead placing himself in your shoes. Every time I came across him he asked if there was anything he could do. Always with a can do attitude. He recommended activities and sight seeing locations that are not listed. If you come across him tell him of what you want to get from your stay and he will make it happen.
    Round Indicators
    FastZ21 09/14/2019 Couples

    “Beautiful place”

    From the moment we got here we were amazed by the natural beauty of this place. Our room was very nice and very comfortable and quiet. Definitely will be back here with our toddler. Special thanks to Maricarmen Villasenor from the beach for all the tips to getting the most out of our stay.
    Round Indicators
    Julie H Cortez, Colorado. 09/14/2019 Business

    “Royal Club was amazing!”

    The hotel is perfect for familys and group tours. Be sure to book your excursions from Mexico instead of Trip Advisor Viatour. Viatour is not as connected to the outing and you will not have good service. I highly reccomend booking any trip with the Royal conierge staff Paula Pena, She is intellegient, clear, understanding, and very helpful. Her staff is attentive and Senor Alondra Bravo was gracious and she answered my questions happily and offered me water when she saw I was hot. The gentelman Rodrigo Armando Guided offered excellent advice and assisted us with ways to discover Mexico rivers on kayaks. When I was at the beach, Maricarmen Villasenor made my experience spiritual, inviting and completely comfortable. She is engaging and informative, and made me feel at home and interested to return to stay at Xcaret and explore more of the area and the culture here. She is an exmpleary person with great courage, love and strength. The hotel rooms at Occidental Royal with a king room and sleeper sofa was carefully groomed and well appointed. Fresh water, coffee, chocolate on beds, and concientious and quiet while attending to their tasks. I felt safe to leave my belongings, they did not touch one thing! So kind and respectful. The Royal chef created decious dinners, breakfast and lunch at all time. The staff Omar was a delight, he was joyful and funny, yet quick and attentive and very intelligent. There were many other waiters, and they share the same fame as Omar even though I forgot their names. What a staff @ the Royal Club. Worth every penny. I am grateful my Group Bodly Embody Grace choice this resort to explore the connection of Spirit of Mujere on Earth! Via con Dios!!!

    EVALUATION

    Round Indicators

    • september 15 2019
    • Fort St. John, Canada

    Janelle R

    “Not in our books to re-visit, but don't let that deter you”


    We traveled here in a group of 8. We picked this resort because it checked the boxes we were looking for: 1.Spacious 2.Connected to Xcaret (We didn't even end up going) 3. Inlet seemed like it may be cleaner than open beach. 4 Shuttle service throughout resort Positives included: When we arrived we were pleased with the Lobby view. Check-in was smooth & staff were welcoming. Rooms were nice & requests were honored. The layout of the resort is a journey in itself, but there are map boards to help you out. Entertainment throughout the resort was good and the shops along the water had decent pricing for the most part. There are old ruins on site, and animals to see/interact with (Monkeys,Coaties,Iguanas,Flamingos,Agouti's,Macaws) Some downfalls include: Room service - available, but you have to provide a credit card with each order. WIFI is an extra fee, Food was decent tasting, but we did have 6 of 8 ppl that suffered stomach issues & when one of the kids was sick, neither the restaurants or buffets would let us bring anything back to the room / They just kept telling us to get room service. The last 4 days, half of us upgraded to the Members section- The 1 BDR suite we upgraded to was breathtaking, as were the views from our private bar & restaurant, on a rocky ledge, overlooking the ocean - with everything included! WIFI /Room Service/ Private pool/restaurant&bar. Don't forget mini-golf! Negative here is kids are allowed in both pools, and they aren't that big = NO QUIET TIME


    EVALUATION

    Round Indicators

    • september 15 2019
    • Hook, United Kingdom
    • Family

    crocettesontour

    “Emperor’s new clothes syndrome ?”


    To be frank, I was surprised at my disappointment as all the reviews were so positive! The rooms themselves were just “ok”, certainly not luxurious (and we were upgraded to First Club room as our double bedded room that we booked wasn’t available). They were clean and functional but can’t say they blew me away. Toiletries were only partially replaced once during my 10 day stay! The poolside experience was nice (when people weren’t blaring out their boom boxes) and made nicer by Lister and Rosita who’s smiling faces behind the bar made everyone happier! The restaurants were again “ok” but a lot more limited than described as 2 were completely off limits unless you were Royal (although we got upgraded, we couldn’t use the facilities) and there were a lot of restaurants that weren’t available until the evening. Of all the ones that we tried, the Italian was probably the closest you’ll get to feeling like you were in a restaurant instead of a school canteen. As well as the problem of most being outside (which opened me up to a multitude of mosquitoe bites!) it wasn’t pleasant eating when it was so hot! Not being able to take a pizza back to your room (you have to order room service and only after 10pm), nowhere to sit in an air conditioned environment to have a cool drink in the afternoon nor anywhere but the buffet to get a coffee (unless you wanted to pay at the speciality coffee shop) added to the just “ok”. The wristband status’s seemed outdated and charging for Wi-fi downright tacky The people were lovely, the animals enchanting but would I stay here again? - probably if I were travelling with children but for luxury I would say NO.


    EVALUATION

    Round Indicators

    • september 14 2019
    • Savannah, Georgia
    • Family

    andyorozco

    “Just wow!”


    Are you looking for superior service? This is your place. Mark went above and beyond! He took care of a maintenance issue for me. I'm almost certain he performs above his pay level. He should be in customer relations or in some sort of management position. He understands customers and thinks a step ahead placing himself in your shoes. Every time I came across him he asked if there was anything he could do. Always with a can do attitude. He recommended activities and sight seeing locations that are not listed. If you come across him tell him of what you want to get from your stay and he will make it happen.


    EVALUATION

    Round Indicators

    • september 14 2019
    • Couples

    FastZ21

    “Beautiful place”


    From the moment we got here we were amazed by the natural beauty of this place. Our room was very nice and very comfortable and quiet. Definitely will be back here with our toddler. Special thanks to Maricarmen Villasenor from the beach for all the tips to getting the most out of our stay.


    EVALUATION

    Round Indicators

    • september 14 2019
    • Cortez, Colorado
    • Business

    Julie H

    “Royal Club was amazing!”


    The hotel is perfect for familys and group tours. Be sure to book your excursions from Mexico instead of Trip Advisor Viatour. Viatour is not as connected to the outing and you will not have good service. I highly reccomend booking any trip with the Royal conierge staff Paula Pena, She is intellegient, clear, understanding, and very helpful. Her staff is attentive and Senor Alondra Bravo was gracious and she answered my questions happily and offered me water when she saw I was hot. The gentelman Rodrigo Armando Guided offered excellent advice and assisted us with ways to discover Mexico rivers on kayaks. When I was at the beach, Maricarmen Villasenor made my experience spiritual, inviting and completely comfortable. She is engaging and informative, and made me feel at home and interested to return to stay at Xcaret and explore more of the area and the culture here. She is an exmpleary person with great courage, love and strength. The hotel rooms at Occidental Royal with a king room and sleeper sofa was carefully groomed and well appointed. Fresh water, coffee, chocolate on beds, and concientious and quiet while attending to their tasks. I felt safe to leave my belongings, they did not touch one thing! So kind and respectful. The Royal chef created decious dinners, breakfast and lunch at all time. The staff Omar was a delight, he was joyful and funny, yet quick and attentive and very intelligent. There were many other waiters, and they share the same fame as Omar even though I forgot their names. What a staff @ the Royal Club. Worth every penny. I am grateful my Group Bodly Embody Grace choice this resort to explore the connection of Spirit of Mujere on Earth! Via con Dios!!!


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