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Hotel Beach Views  Occidental Grand Xcaret Resort
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map

Map and location

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 18317 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

48% Complete

8877

Very good

29% Complete

5494

Average

11% Complete

2182

Poor

5% Complete

986

Very poor

4% Complete

778

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    Round Indicators
    Amy G 11/17/2019 Family

    “Great relaxing family time”

    My two boys and I loved our time there. We saw monkeys every morning. We enjoyed the beach and the ocean in the mornings and then the pools in the afternoon. Getting to and from Xcaret was easy. Xcaret was great with all the sea animals and swimming in the underground rivers. The property is clean. Can't wait to go back again.
    Round Indicators
    jaderoberts88 11/16/2019 Family

    “Had a great family vacation”

    We love this resort great for families... we look forward to coming back next year!!! I wish it was closer to the airport.................. But we enjoy it so much that the hour travel from Cancun isnt that horrible
    Round Indicators
    galvatronic maple ridge. 11/15/2019

    “Very nice, beware hidden costs”

    2 wonderful weeks spent here. I'd didn't give it 5 star for a few reason that could easily be fixed to get that 5 star. Not enough beach chairs, and several broken chairs No screen doors on patios , can't leave doors open... way to many mosquitos Any where on the resort with music, it's way to loud, and especially the nightly entertainment I found that they lacked the ability to have things cleaned in timely fashion. They have a coffee bar... but you still need to pay even if all inclusive They claim no free internet and try to extract 45.00 usa per device per week, and even when I asked if there was no free internet even if just in lobby I was told no. This is a LIE. Free internet is located by the smoke shop. And no beach other than the man made lagoon was a big one for me, obviously this can't be helped but it's what was missing for me The food was plentiful and really good. The rooms large and clean Staff very friendly Lots of fish In the lagoon. Loved all the mokeys Check in and out is quick. Beware check out is noon. They cut your bracelet off and you can't use the pools, eat or drink after that unless you pay another 15 USD. per person. Which is truly outrageous, no other resort does this. Night entertainment was average The lobby musical entertainment was really nice 20 min walk to the road to catch a collectivo to take you to playa del Carmen for 50 pesos for 2
    Round Indicators
    jennabE9807SL 11/13/2019 Friends getaway

    “Occidental Amazing !”

    Mi amiga y yo noscadomos en Occidental at Xcaret por una hermosa semana. The resort was amazing and the staff was exceptional. We were greeted upon our arrival by Martha who was so friendly and helpful. She went out of her way to make us feel at home. She took the time to personally walk us to our room and make sure that we were introduced to our concierge Andres. From there Andres went above and beyond to make sure all of our Mexico Dreams came true. I recommend staying at this resort to celebrate any special occasion or just to live your best life!

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    roneiges Long Beach. 11/12/2019

    “2 Weeks at the Royal Level in a Suite”

    We had an outstanding experience during our two weeks stay at the Occidental at Xcaret Destination with the Royal Level upgrade. We stayed in a suite in building 32 located near all the Royal Level guest facilities. The arrival and departure process with both BD travel and Occidental and Xcaret Destination was issue free. Moses Omoniyi was our favorite representative during our entire visit due to his gregarious demeanor and knowledge of everything at Occidental at Xcaret Destination and throughout the Rivera Maya. The Royal level VIP check in and out was expeditious as well as stress and trouble free. I can go on and on about the entire establishment but in short, here are a few highlights: extensive natural tropical environment, extensive wildlife, professional courteous staff, cleanliness throughout, quality food & service, respectable entertainment, and a low mosquito Caribbean resort experience. I mention this from extensive experience and because we saw the grounds being treated with top quality equipment a number of times. I can list at least a dozen more and one of those is Safety, it is respectable for Mexico standards.

    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

    EVALUATION

    Round Indicators

    • november 17 2019
    • Family

    Amy G

    “Great relaxing family time”


    My two boys and I loved our time there. We saw monkeys every morning. We enjoyed the beach and the ocean in the mornings and then the pools in the afternoon. Getting to and from Xcaret was easy. Xcaret was great with all the sea animals and swimming in the underground rivers. The property is clean. Can't wait to go back again.


    EVALUATION

    Round Indicators

    • november 16 2019
    • Family

    jaderoberts88

    “Had a great family vacation”


    We love this resort great for families... we look forward to coming back next year!!! I wish it was closer to the airport.................. But we enjoy it so much that the hour travel from Cancun isnt that horrible


    EVALUATION

    Round Indicators

    • november 15 2019
    • maple ridge

    galvatronic

    “Very nice, beware hidden costs”


    2 wonderful weeks spent here. I'd didn't give it 5 star for a few reason that could easily be fixed to get that 5 star. Not enough beach chairs, and several broken chairs No screen doors on patios , can't leave doors open... way to many mosquitos Any where on the resort with music, it's way to loud, and especially the nightly entertainment I found that they lacked the ability to have things cleaned in timely fashion. They have a coffee bar... but you still need to pay even if all inclusive They claim no free internet and try to extract 45.00 usa per device per week, and even when I asked if there was no free internet even if just in lobby I was told no. This is a LIE. Free internet is located by the smoke shop. And no beach other than the man made lagoon was a big one for me, obviously this can't be helped but it's what was missing for me The food was plentiful and really good. The rooms large and clean Staff very friendly Lots of fish In the lagoon. Loved all the mokeys Check in and out is quick. Beware check out is noon. They cut your bracelet off and you can't use the pools, eat or drink after that unless you pay another 15 USD. per person. Which is truly outrageous, no other resort does this. Night entertainment was average The lobby musical entertainment was really nice 20 min walk to the road to catch a collectivo to take you to playa del Carmen for 50 pesos for 2


    EVALUATION

    Round Indicators

    • november 13 2019
    • Friends getaway

    jennabE9807SL

    “Occidental Amazing !”


    Mi amiga y yo noscadomos en Occidental at Xcaret por una hermosa semana. The resort was amazing and the staff was exceptional. We were greeted upon our arrival by Martha who was so friendly and helpful. She went out of her way to make us feel at home. She took the time to personally walk us to our room and make sure that we were introduced to our concierge Andres. From there Andres went above and beyond to make sure all of our Mexico Dreams came true. I recommend staying at this resort to celebrate any special occasion or just to live your best life!


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • november 12 2019
    • Long Beach

    roneiges

    “2 Weeks at the Royal Level in a Suite”


    We had an outstanding experience during our two weeks stay at the Occidental at Xcaret Destination with the Royal Level upgrade. We stayed in a suite in building 32 located near all the Royal Level guest facilities. The arrival and departure process with both BD travel and Occidental and Xcaret Destination was issue free. Moses Omoniyi was our favorite representative during our entire visit due to his gregarious demeanor and knowledge of everything at Occidental at Xcaret Destination and throughout the Rivera Maya. The Royal level VIP check in and out was expeditious as well as stress and trouble free. I can go on and on about the entire establishment but in short, here are a few highlights: extensive natural tropical environment, extensive wildlife, professional courteous staff, cleanliness throughout, quality food & service, respectable entertainment, and a low mosquito Caribbean resort experience. I mention this from extensive experience and because we saw the grounds being treated with top quality equipment a number of times. I can list at least a dozen more and one of those is Safety, it is respectable for Mexico standards.


    OccidentalatXcaret, Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your comments about our Royal Level. I agree with you that our Royal staff is recognized for the high level of attention they have with our guests offering them a treatment worthy of royalty. It is indeed a pleasure to receive such a nice review highlighting our facilities, services, and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Kind Regards,

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