Hotel Beach Views  Occidental Grand Xcaret Resort
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Occidental at Xcaret Destination

Carretera Federal Chetumal   Puerto Juárez Km. 282 77710 Playa del Carmen , Solidaridad - Quintana Roo   México  


Places of Interest

63.2 km  Cancun International Airport 

3 km Playa del Carmen

41 km Xel há

Just a few steps away Xcaret Park

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental at Xcaret Destination

4.0/5 Round Indicators
| 14960 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

6896

Very good

31% Complete

4703

Average

12% Complete

1848

Poor

5% Complete

853

Very poor

4% Complete

660

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    Round Indicators
    lizgonzalez1974 Bay Shore, New York. 07/18/2018 Family

    “FAMILY VACATION”

    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.
    Round Indicators
    jnc3md Philadelphia, Pennsylvania. 07/18/2018 Family

    “HOTEL RESORT REVIEW”

    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    Round Indicators
    Niamh M 07/17/2018 Couples

    “I would not recommend this hotel”

    Well we are just back from 10 nights in this resort. Let me start by saying it is a beautiful resort and we had a lovely time. Would I recommend this resort to family or friends? No. Myself and my partner are very well travelled and we were both looking forward to coming here on our first Mexican vacation. Bedroom- We stayed in block 18 and felt the rooms were poor. The beds are tiny but comfortable. We felt the mini bar lacked quantity and we thought the room was small. On the plus side the shower and hair dryer were good. Food- we did not like any of the restaurants apart from the buffet. We thought the buffet was fabulous, food was amazing and great choice. The restaurants upstairs we found the hygiene level to be very poor and the food we were presented was one of the worst meals we have ever had. The three big things why we wouldn’t recommend this resort to anyone are the WiFi, staff and prices. We spent 80 dollars getting the WiFi which we didn’t mind as long as it worked. The first four days it worked perfectly. By the fifth day it was very poor and did not work for us we found the staff not helpful about this and had we have got an apology we wouldn’t have minded as bad. My advice would be not to spend the 80 dollars because it does not work and is a waste of money. Staff- we found the staff not friendly, we felt it was a hassle if they were asked to do something. When they were friendly it was very over the top and fake all for their tips. The exchange rate in the shops in this resort changed all the time which I felt was terrible. From pesos to dollar they would make up their own price just to profit for themselves even though we were told 200 pesos is 10 dollars. We bought a packet of crisps and m and ms and were told it was 140 Pesos but when I asked the price in dollars the guy in the shop tried to charge me 22 dollars! Ridiculous!! He was so arrogant and rude. Also the price from the resort to 5th Avenue changed each time!!! We found the alcohol in the hotel to be completely watered down also. Even though a lot of things disappointed us we did have a lovely time and the place itself is lovely but the staff need to work on their manners.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    Round Indicators
    myohre Scottsdale, Arizona. 07/17/2018 Family

    “This is a 3 star resort not 4.”

    This place needs a major overhaul paint was coming off the buildings, there are missing tiles in the pools, they run out of towels for the pool everyday, the Wi-Fi is horrible. The best thing about it is how close it is to the park. The beach is really small and once again not enough chairs at the beach. I would not recommend this to my friends.

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    Round Indicators
    Kimberly N 07/17/2018 Friends getaway

    “Great vacation”

    Awesome hotel and loved the monkeys! loved the all inclusive and enterance into the park. Customer service was great and very clean. The only thing lacking was the food. Such a nice hotel the could use better food and drinks. Nightly entertainment was ok

    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
     Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 18 2018
    • Bay Shore, New York
    • Family

    lizgonzalez1974

    “FAMILY VACATION”


    Great family vacation, staff was very friendly and accommodating. Love seeing the monkeys, lizards and deer roaming around the hotel. The beach was beautiful. lots of walking but all worth it for the view.


    EVALUATION

    Round Indicators

    • july 18 2018
    • Philadelphia, Pennsylvania
    • Family

    jnc3md

    “HOTEL RESORT REVIEW”


    This was a great stay for a large family reunion. There was enough to do for everyone, from the youngest, age 2, to the oldest, age 78. Everybody had a great time, the food was excellent and plentiful, the 24/7 open bar was fantastic for the old folks and service was without flaw.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. ¡Wow! We loved how in a few words you described the incredible experience. We do our very best to ensure our guests are taken care of, from the moment they arrive until the time of departure. We would like to express our most sincere gratefulness for your kind words about the service you received. We truly appreciate your sincere and constructive comments and we are very pleased to know you had a delightful stay with us and that we were able to fullfill all your expectations. We strive in having a great ambience to satisfy all of our guest needs, so we are very pleased to read you enjoyed your stay with us. It was an honor to host you and your family and I hope that Occidental at Xcaret Destination will be your number one choice for future family vacations. Regards.

    EVALUATION

    Round Indicators

    • july 17 2018
    • Couples

    Niamh M

    “I would not recommend this hotel”


    Well we are just back from 10 nights in this resort. Let me start by saying it is a beautiful resort and we had a lovely time. Would I recommend this resort to family or friends? No. Myself and my partner are very well travelled and we were both looking forward to coming here on our first Mexican vacation. Bedroom- We stayed in block 18 and felt the rooms were poor. The beds are tiny but comfortable. We felt the mini bar lacked quantity and we thought the room was small. On the plus side the shower and hair dryer were good. Food- we did not like any of the restaurants apart from the buffet. We thought the buffet was fabulous, food was amazing and great choice. The restaurants upstairs we found the hygiene level to be very poor and the food we were presented was one of the worst meals we have ever had. The three big things why we wouldn’t recommend this resort to anyone are the WiFi, staff and prices. We spent 80 dollars getting the WiFi which we didn’t mind as long as it worked. The first four days it worked perfectly. By the fifth day it was very poor and did not work for us we found the staff not helpful about this and had we have got an apology we wouldn’t have minded as bad. My advice would be not to spend the 80 dollars because it does not work and is a waste of money. Staff- we found the staff not friendly, we felt it was a hassle if they were asked to do something. When they were friendly it was very over the top and fake all for their tips. The exchange rate in the shops in this resort changed all the time which I felt was terrible. From pesos to dollar they would make up their own price just to profit for themselves even though we were told 200 pesos is 10 dollars. We bought a packet of crisps and m and ms and were told it was 140 Pesos but when I asked the price in dollars the guy in the shop tried to charge me 22 dollars! Ridiculous!! He was so arrogant and rude. Also the price from the resort to 5th Avenue changed each time!!! We found the alcohol in the hotel to be completely watered down also. Even though a lot of things disappointed us we did have a lovely time and the place itself is lovely but the staff need to work on their manners.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We appreciated your sincere and constructive comments, I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. We would love to have a second opportunity to demonstrate you the high quality standards our brand is known for. Regards.

    EVALUATION

    Round Indicators

    • july 17 2018
    • Scottsdale, Arizona
    • Family

    myohre

    “This is a 3 star resort not 4.”


    This place needs a major overhaul paint was coming off the buildings, there are missing tiles in the pools, they run out of towels for the pool everyday, the Wi-Fi is horrible. The best thing about it is how close it is to the park. The beach is really small and once again not enough chairs at the beach. I would not recommend this to my friends.


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which I will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

    EVALUATION

    Round Indicators

    • july 17 2018
    • Friends getaway

    Kimberly N

    “Great vacation”


    Awesome hotel and loved the monkeys! loved the all inclusive and enterance into the park. Customer service was great and very clean. The only thing lacking was the food. Such a nice hotel the could use better food and drinks. Nightly entertainment was ok


    OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret Destination, responded to this review
    Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about guests’ wellbeing and strive to make their holiday an unforgettable experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Regards.

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