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Facilities at the Occidental Madrid Este hotel

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Map and location

Julian Camarillo, 19-21   28037 Madrid ,   España  

How to get to the hotel

T + 34 91 387 94 00

madrideste@occidentalhotels.com

Places of Interest

8 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 1154 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

Comments

Excellent

52% Complete

602

Very good

36% Complete

421

Average

7% Complete

81

Poor

2% Complete

27

Very poor

1% Complete

23

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    Round Indicators
    miltin7 Fuerteventura, Spain. 12/03/2019 Friends getaway

    “Great hotel!!!”

    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets
    See full review

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    bombrowicki 12/02/2019 Business

    “Decent value for money”

    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.
    See full review

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    Drumaqueen_MW Everingham, United Kingdom. 11/18/2019 Business

    “Top quality hotel ”

    Lovely hotel with great service Front desk are helpful and professional and accommodating when I wanted to practise my Spanish! Room was modern, clean and comfortable Bar area is small but well stocked and service is good - there are many places to eat locally too Plenty of space to work in the lobby too - which they are very happy to allow
    See full review

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    louisal399 Suzhou, China. 10/23/2019 Couples

    “Poor front desk service”

    A gentleman asked for an extension of 1 night, at the front desk, a manager in charge was heard to tell the gentleman that all rooms were booked and he would have to make an application to his boss for approval. The gentleman considered that to be too complicated and said that he would rather look for another hotel. Then the hotel manager told/threatened him that if you look for another hotel and later decided to come back to us, we will not accept you to be our guest. What????? Where is the reason and logic????? The gentlemen scratched his head wondering what a place he is in.
    See full review

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Madrid Este hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    Round Indicators
    MauroArdizzi Buenos Aires, Argentina. 10/21/2019 Business

    “Nice business Hotel close to my office”

    Is a nice hotel, very close to my office with good service and nice fitness room. Cheaper than other hotel with the same service in the area. Good restaurant choices and comfortable rooms. It is as well close to 2 main avenues and the subway
    See full review

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
     Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    EVALUATION

    Round Indicators
    • december 3 2019
    • Fuerteventura, Spain
    • Friends getaway

    miltin7

    “Great hotel!!!”

    A lovely hotel in the East side of Madrid. Staff was extremely friendly and the hotel is very clean and looks very new. A good variety at breakfast to get you starting the day. Metros are walking distances so theres no problem at all to get to the main high streets

    The hotel has answered

    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, We greatly appreciate the time you spent to share your recent experience at our Occidental Madrid Este hotel and we thank you for your kind recommendation to Tripadvisor’s readers. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope that your experience at our establishment will create many fond memories for you to look back on. Yours faithfully, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    EVALUATION

    Round Indicators
    • december 2 2019
    • Business

    bombrowicki

    “Decent value for money”

    Everything was fine. Polite staff, well equipped, good amenities. Food was also alright. Location is not that bad either. There is a bus going to IFEMA if you need and metro to the city centre is fairly close. If I had to complain, here it is: I asked to turn the sauna on twice. The first time, the temperature was set to 45 degrees and the thermostat was key locked. The second time, I asked specifically to set the temperature at least to 80 degrees, but again it was set to 45. Please fix this, the finnish sauna only makes sense in 80-100 degrees.

    The hotel has answered

    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for such a positive review of your stay. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards, Félix López Pérez General Manager @barcelohotelsresorts #liveuptomore

    EVALUATION

    Round Indicators
    • november 18 2019
    • Everingham, United Kingdom
    • Business

    Drumaqueen_MW

    “Top quality hotel ”

    Lovely hotel with great service Front desk are helpful and professional and accommodating when I wanted to practise my Spanish! Room was modern, clean and comfortable Bar area is small but well stocked and service is good - there are many places to eat locally too Plenty of space to work in the lobby too - which they are very happy to allow

    The hotel has answered

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, We truly appreciate your comments. Guest feedback is very important to us because it is the best way to know how we should focus our efforts for continuous improvement. Thank you for your lovely comments regarding the service you received from our team members, we will make sure to share your kind words as we know it will mean a great deal to them. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    EVALUATION

    Round Indicators
    • october 23 2019
    • Suzhou, China
    • Couples

    louisal399

    “Poor front desk service”

    A gentleman asked for an extension of 1 night, at the front desk, a manager in charge was heard to tell the gentleman that all rooms were booked and he would have to make an application to his boss for approval. The gentleman considered that to be too complicated and said that he would rather look for another hotel. Then the hotel manager told/threatened him that if you look for another hotel and later decided to come back to us, we will not accept you to be our guest. What????? Where is the reason and logic????? The gentlemen scratched his head wondering what a place he is in.

    The hotel has answered

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, We were very disappointed to read your experience during your stay in our Occidental Madrid Este hotel, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We have taken good note of your comments and are truly sorry you did not feel attended enough, the team works daily to provide the best possible service to let our guests feel most valued and genuinely cared for. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons. Best wishes, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

    EVALUATION

    Round Indicators
    • october 21 2019
    • Buenos Aires, Argentina
    • Business

    MauroArdizzi

    “Nice business Hotel close to my office”

    Is a nice hotel, very close to my office with good service and nice fitness room. Cheaper than other hotel with the same service in the area. Good restaurant choices and comfortable rooms. It is as well close to 2 main avenues and the subway

    The hotel has answered

    Félix L, Deputy Manager at Occidental Madrid Este, responded to this review
    Dear Guest, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to match your holiday expectations. I am also happy to read you found our hotel to be at a convenient location during your visit to Madrid. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Marina Solanas Montero Deputy Manager @barcelohotelsresorts #liveuptomore

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