Facilities at the Occidental Madrid Este hotel
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Occidental Madrid Este

Julian Camarillo, 19-21   28037 Madrid ,   España  


Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 821 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


GUESTS’ SCORE

Excellent

46% Complete

379

Very good

41% Complete

337

Average

8% Complete

69

Poor

2% Complete

21

Very poor

1% Complete

15

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    Round Indicators
    S8G London, United Kingdom. 05/15/2018 Solo travel

    “Clean but average”

    Decent hotel, very clean, modern looking. Rooms have no free slippers even though the flooring is all wood. I asked for slippers but was told it could cost €10 which I refused to pay. The AC in the room on my last night was not working, warm air coming out, called up to get it sorted but informed no engineering staff were working at night. Metro a good 10 min walk. Loads of local supermarkets about including Lidl. Nice cafe near metro station which charged breakfast much cheaper than the hotel.

    Félix L, General Manager at Occidental Madrid Este, responded to this review
     Dear guest, We appreciate te time devoted to share your experience at Occidental Madrid Este with the rest of users. Thank you for your nice comments about the facilities and service offered. Slippers and bath robe are not included in the room, only at Junior Suites or with an extra charge. I am sorry to read that the AC did not work, and I hope our front desk agents were able to offer you to change to another room. We will be glad to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager

    Round Indicators
    agusticassa Girona, Spain. 04/25/2018 Business

    “Correct although outside the center”

    Correct although outside the center, but being a very new hotel, everything is in quite good condition. about 10 minutes by taxi from the center, the price: about € 100 per night is normal in hotels of this category. If you want to be in the center, it's not your hotel.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you for choosing our hotel as your accommodation. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We look forward to welcoming you back again very soon. Kind regards, Félix López Pérez General Manager #myBarceló

    Round Indicators
    GiriJoshi London, United Kingdom. 04/07/2018 Family

    “Spacious and Beautiful”

    We stayed 2 nights as part of Spain tour with Star tours. Lovely hotel. Spacious room, it could accommodate extra bed. It has modern looks. The continental breakfast served had a lot of choices. The fresh orange juice dispenser was a hit with our group. One thing missing was kettle and tea bags, would have been fantastic stay with these. But overall very good.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Castellana Norte. We are thrilled that you have enjoyed your stay. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours faithfully, Félix López Pérez General Manager #myBarceló

    Round Indicators
    asandulescu 03/20/2018 Business

    “Good for a business stay”

    I met very nice people, the food was good and fresh, personnel helpful and the services provided excellent. The staying was made pleasurable by the overall quality of both people and services provided.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor. We are delighted that you enjoyed your stay among us. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to all team members. We also greatly appreciate your comments on the quality and variety of our food. Once more we thank you for choosing our hotel for your business trip and very much look forward to having the opportunity to serve you again in the future. Have a nice weekend, Félix López Pérez General Manager #myBarcelóhappy

    Round Indicators
    SouthPhillyPT19148 Philadelphia, Pennsylvania. 12/23/2017 Couples

    “Clean and Modern”

    This hotel was chosen as part of Trafalgar Tour of Spain, Morocco, and Portugal (September 2017). The hotel was clean and modern. The lobby was refreshing with friendly front desk staff. No problems were encountered at this hotel. The hotel is somewhat far from the city center. Various transportation modes can be made but taking a taxi would be best if you are rushing.

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General Manager

    EVALUATION

    Round Indicators

    • may 15 2018
    • London, United Kingdom
    • Solo travel

    S8G

    “Clean but average”


    Decent hotel, very clean, modern looking. Rooms have no free slippers even though the flooring is all wood. I asked for slippers but was told it could cost €10 which I refused to pay. The AC in the room on my last night was not working, warm air coming out, called up to get it sorted but informed no engineering staff were working at night. Metro a good 10 min walk. Loads of local supermarkets about including Lidl. Nice cafe near metro station which charged breakfast much cheaper than the hotel.


    Félix L, General Manager at Occidental Madrid Este, responded to this review
    Dear guest, We appreciate te time devoted to share your experience at Occidental Madrid Este with the rest of users. Thank you for your nice comments about the facilities and service offered. Slippers and bath robe are not included in the room, only at Junior Suites or with an extra charge. I am sorry to read that the AC did not work, and I hope our front desk agents were able to offer you to change to another room. We will be glad to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators

    • april 25 2018
    • Girona, Spain
    • Business

    agusticassa

    “Correct although outside the center”


    Correct although outside the center, but being a very new hotel, everything is in quite good condition. about 10 minutes by taxi from the center, the price: about € 100 per night is normal in hotels of this category. If you want to be in the center, it's not your hotel.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you for choosing our hotel as your accommodation. We also would like to thank you for pointing out the good value for money of our hotel as we always strive to ensure the best pricing for our guests. We look forward to welcoming you back again very soon. Kind regards, Félix López Pérez General Manager #myBarceló

    EVALUATION

    Round Indicators

    • april 7 2018
    • London, United Kingdom
    • Family

    GiriJoshi

    “Spacious and Beautiful”


    We stayed 2 nights as part of Spain tour with Star tours. Lovely hotel. Spacious room, it could accommodate extra bed. It has modern looks. The continental breakfast served had a lot of choices. The fresh orange juice dispenser was a hit with our group. One thing missing was kettle and tea bags, would have been fantastic stay with these. But overall very good.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for sharing this great review of your recent stay at Occidental Castellana Norte. We are thrilled that you have enjoyed your stay. We also would like to thank you for your highlight on the comfort of our beds because at Occidental Hotels we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Yours faithfully, Félix López Pérez General Manager #myBarceló

    EVALUATION

    Round Indicators

    • march 20 2018
    • Business

    asandulescu

    “Good for a business stay”


    I met very nice people, the food was good and fresh, personnel helpful and the services provided excellent. The staying was made pleasurable by the overall quality of both people and services provided.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor. We are delighted that you enjoyed your stay among us. I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to all team members. We also greatly appreciate your comments on the quality and variety of our food. Once more we thank you for choosing our hotel for your business trip and very much look forward to having the opportunity to serve you again in the future. Have a nice weekend, Félix López Pérez General Manager #myBarcelóhappy

    EVALUATION

    Round Indicators

    • december 23 2017
    • Philadelphia, Pennsylvania
    • Couples

    SouthPhillyPT19148

    “Clean and Modern”


    This hotel was chosen as part of Trafalgar Tour of Spain, Morocco, and Portugal (September 2017). The hotel was clean and modern. The lobby was refreshing with friendly front desk staff. No problems were encountered at this hotel. The hotel is somewhat far from the city center. Various transportation modes can be made but taking a taxi would be best if you are rushing.


    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear guest, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for Occidental. We very much look forward to having the opportunity to serve you again in the future. Kind regards, Félix López Pérez General Manager