Facilities at the Occidental Madrid Este hotel

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Occidental Madrid Este

Julian Camarillo, 19-21   28037 Madrid ,   España  

How to get to the hotel

T + 34 91 387 94 00

madrideste@occidentalhotels.com

Places of Interest

16 km Adolfo Suárez Madrid-Barajas Airport

9 km IFEMA Exhibition Centre

7 km El Prado & Thyssen & Reina Sofía Museums

9 km Olivar de la Hinojosa Golf Course

Premios y Reconocimientos Prizes and awards

Guest reviews.

There is no better expert than a traveller.

Occidental Madrid Este

4.5/5 Round Indicators
| 847 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service

GUESTS’ SCORE

Excellent

46% Complete

397

Very good

40% Complete

345

Average

8% Complete

69

Poor

2% Complete

21

Very poor

1% Complete

15

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    Round Indicators
    milan1201 07/05/2018 Business

    “Calm”

    Nice hotel at a very peaceful residential location outside of the city center. Breakfast was nice and tasteful. Rooms were clean and the hotel overall. There is a grocery store 100m from the hotel. Coffee machine in the lobby is a nice touch.
    See full review

    Félix L, General Manager at Occidental Madrid Este, responded to this review
     Dear guest, First of all, let me thank you for such a wonderful review. It is nice to read that the overall satisfaction during your stay was high, and both the facilities and the staff were of your liking. Thank you for describing the surrounding areas of the hotel, with full of services as supermarkets, restaurants, a department store, a bingo, and with confortable connections to the city centre. We will be happy to welcome you back. Warm regards, Alain Lago Areitioaurtena Deputy Manager #myBarcelóWorldCup

    Round Indicators
    Traveler1775 Kamloops, Canada. 06/13/2018 Couples

    “Friendly Staff Okay Location”

    Enjoyed our stay here. Checking in was quick and easy. The staff were very good and very willing to help out and answer all our questions. The breakfast had a good variety of items and I really enjoyed the Spanish omelette. Rooms were clean and a decent size. First time we went to the centre of town we took the bus as the metro station nearby was closed. On the way into town the bus is okay, but on the way back the journey seemed to go on forever. We got to one stop and the driver made us all get off the bus and when it was time to continue the journey and get back on he made us pay again. If you stay here use the metro to get around. It's faster and runs much more frequently.
    See full review

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Dear Guest, Thank you for making our Occidental Marid Este your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General Manager #myBarcelóWorldCup

    Round Indicators
    Ana Maria M 06/08/2018 Business

    “Good”

    The room was big and comfortable. Breakfast was really nice. Love the fresh orange juice machine. People working at reception where kind and helpful. Would definitely recommend this hotel. Location was very convenient for me.
    See full review

    Félix L, General Manager at Occidental Madrid Este, responded to this review
     Dear Ana Maria, It is a great pleasure to read these positive comments. Thank you! We are happy to read that all facilities and services where above your expectations at all times. Our team works hard to offer a nice stay to our guests, focusing on a tidy and confortable room, a nice variety and quality of products, as well as an efficient service. We would be happy to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager #myBarceló

    Round Indicators
    SergiuBerende Cluj-Napoca, Romania. 06/07/2018 Business

    “good for business trips”

    excellent breakfast excellent rooms good for business trips decent prices 10 minutes walking to the metro, so it can be a good hotel also if you are visiting Madrid shopping places nearby very good services offered by the hotel staff
    See full review

    Félix L, Director General at Occidental Madrid Este, responded to this review
     Hello Sergiu, Warmest greeting from Occidental Madrid Este. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We look forward to welcoming you back again in the future. Kind regards, Félix López Pérez General Manager #myBarcelóWorldCup

    Round Indicators
    S8G London, United Kingdom. 05/15/2018 Solo travel

    “Clean but average”

    Decent hotel, very clean, modern looking. Rooms have no free slippers even though the flooring is all wood. I asked for slippers but was told it could cost €10 which I refused to pay. The AC in the room on my last night was not working, warm air coming out, called up to get it sorted but informed no engineering staff were working at night. Metro a good 10 min walk. Loads of local supermarkets about including Lidl. Nice cafe near metro station which charged breakfast much cheaper than the hotel.
    See full review

    Félix L, General Manager at Occidental Madrid Este, responded to this review
     Dear guest, We appreciate te time devoted to share your experience at Occidental Madrid Este with the rest of users. Thank you for your nice comments about the facilities and service offered. Slippers and bath robe are not included in the room, only at Junior Suites or with an extra charge. I am sorry to read that the AC did not work, and I hope our front desk agents were able to offer you to change to another room. We will be glad to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager

    EVALUATION

    Round Indicators
    • july 5 2018
    • Business

    milan1201

    “Calm”

    Nice hotel at a very peaceful residential location outside of the city center. Breakfast was nice and tasteful. Rooms were clean and the hotel overall. There is a grocery store 100m from the hotel. Coffee machine in the lobby is a nice touch.

    The hotel has answered

    Félix L, General Manager at Occidental Madrid Este, responded to this review
    Dear guest, First of all, let me thank you for such a wonderful review. It is nice to read that the overall satisfaction during your stay was high, and both the facilities and the staff were of your liking. Thank you for describing the surrounding areas of the hotel, with full of services as supermarkets, restaurants, a department store, a bingo, and with confortable connections to the city centre. We will be happy to welcome you back. Warm regards, Alain Lago Areitioaurtena Deputy Manager #myBarcelóWorldCup

    EVALUATION

    Round Indicators
    • june 13 2018
    • Kamloops, Canada
    • Couples

    Traveler1775

    “Friendly Staff Okay Location”

    Enjoyed our stay here. Checking in was quick and easy. The staff were very good and very willing to help out and answer all our questions. The breakfast had a good variety of items and I really enjoyed the Spanish omelette. Rooms were clean and a decent size. First time we went to the centre of town we took the bus as the metro station nearby was closed. On the way into town the bus is okay, but on the way back the journey seemed to go on forever. We got to one stop and the driver made us all get off the bus and when it was time to continue the journey and get back on he made us pay again. If you stay here use the metro to get around. It's faster and runs much more frequently.

    The hotel has answered

    Félix L, Director General at Occidental Madrid Este, responded to this review
    Dear Guest, Thank you for making our Occidental Marid Este your choice hotel on this occasion and for your very kind recommendation to the travel community of TripAdvisor. This positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Kind regards, Félix López Pérez General Manager #myBarcelóWorldCup

    EVALUATION

    Round Indicators
    • june 8 2018
    • Business

    Ana Maria M

    “Good”

    The room was big and comfortable. Breakfast was really nice. Love the fresh orange juice machine. People working at reception where kind and helpful. Would definitely recommend this hotel. Location was very convenient for me.

    The hotel has answered

    Félix L, General Manager at Occidental Madrid Este, responded to this review
    Dear Ana Maria, It is a great pleasure to read these positive comments. Thank you! We are happy to read that all facilities and services where above your expectations at all times. Our team works hard to offer a nice stay to our guests, focusing on a tidy and confortable room, a nice variety and quality of products, as well as an efficient service. We would be happy to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager #myBarceló

    EVALUATION

    Round Indicators
    • june 7 2018
    • Cluj-Napoca, Romania
    • Business

    SergiuBerende

    “good for business trips”

    excellent breakfast excellent rooms good for business trips decent prices 10 minutes walking to the metro, so it can be a good hotel also if you are visiting Madrid shopping places nearby very good services offered by the hotel staff

    The hotel has answered

    Félix L, Director General at Occidental Madrid Este, responded to this review
    Hello Sergiu, Warmest greeting from Occidental Madrid Este. We are also very pleased to read your complété satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We look forward to welcoming you back again in the future. Kind regards, Félix López Pérez General Manager #myBarcelóWorldCup

    EVALUATION

    Round Indicators
    • may 15 2018
    • London, United Kingdom
    • Solo travel

    S8G

    “Clean but average”

    Decent hotel, very clean, modern looking. Rooms have no free slippers even though the flooring is all wood. I asked for slippers but was told it could cost €10 which I refused to pay. The AC in the room on my last night was not working, warm air coming out, called up to get it sorted but informed no engineering staff were working at night. Metro a good 10 min walk. Loads of local supermarkets about including Lidl. Nice cafe near metro station which charged breakfast much cheaper than the hotel.

    The hotel has answered

    Félix L, General Manager at Occidental Madrid Este, responded to this review
    Dear guest, We appreciate te time devoted to share your experience at Occidental Madrid Este with the rest of users. Thank you for your nice comments about the facilities and service offered. Slippers and bath robe are not included in the room, only at Junior Suites or with an extra charge. I am sorry to read that the AC did not work, and I hope our front desk agents were able to offer you to change to another room. We will be glad to welcome you back. Best regards, Alain Lago Areitioaurtena Deputy Manager

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