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Interiores del hotel Occidental Hotel El Embajador
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Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 586 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

82% Complete

482

Very good

11% Complete

65

Average

3% Complete

18

Poor

1% Complete

10

Very poor

1% Complete

11

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    Round Indicators
    I7093NWalexanderp 02/16/2020

    “Excellence in Customer Services: An example in case!”

    My experience with this hotel was nothing but outstanding. The hotel generally boasts with impressive facilities, the most comfy beds and a pittoresque garden in the backyard, that you would only imagine from romance movies. Their food is of high quality and provides colourful options throughout the day. Their SPA treatments are reasonably priced and of a good standard. What is most striking about the place however, is the hotel's most service-oriented staff. In my case, I even was helped most caring, when I had health issues due to excessive sun exposure and circulatory problems. Guest Management, which is spearheaded by the fabulous Julianny Sanchez, couldn't have been more helpful and caring and even accompanied me to the hospital in the ambulance! Really have received the best of assistance and couldn't be more grateful for their support, which included free ice and drinks and the required medicine delivered from a local pharmacy to my room, when I was discharged from hospital. This is something I truly had not expected from upmarket hotel, regardless of their 5 star status - which is more than deserved from any angle you could possibly look at.
    Round Indicators
    Danhahn Jacksonville, Florida. 02/13/2020 Business

    “DR trip # 19”

    Best hotel in Santo Domingo. Hands down. Best breakfast and staff are very friendly. Choice destination in the Dominicans republic. Center of town basically, restaurants everywhere and and Uber ride is very cheap to anywhere you want to go.

    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Danhahn, What a joy it is to receive such extraordinary and flattering comments from you! It has been a majestic honor to make your wishes come true at El Embajador, a Royal Hideaway Hotel. We also appreciate your kind words regarding our staff, and knowing that we have made you happy with the service provided by our culinary offer fills us with joy. We sincerely thank you for the time dedicated to share your extraordinary feedback and I assure you that we sincerely wish to welcome you again with open arms, ready to offer you a genuine and memorable experience. For us it is an honor to be considered the best hotel in Santo Domingo, thank you very much for your wonderful words. With kindest regards, Julianny S. Bibieca Guest Experience Manager

    Round Indicators
    Elisa B Corbetta, Italy. 02/12/2020 Couples

    “Amazing”

    Our experience here was fantastic. Nice and clean hotel, awesome food. Gentle staff. Just a couple of issues with our on line booking but everything was solved. Close to various Malls. Historical Centre is 1 hr walking distance betterto get there with taxi service. Strongly Reccomended.

    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Distinguished Elisa B, We are very grateful for the time and effort you spent to share your personal experience about the hotel. It has been a pleasure for all of us to welcome you to El Embajador, a Royal Hideaway Hotel. We are pleased to know the details of your stay with us, and to know that we exceeded your expectations fills us with joy. We always find it nice to read that our guests went home with great memories. Thank you for choosing us to be your place to stay when you come to Santo Domingo. We hope to see you soon, Sincerely yours, Julianny S. Bibieca Guest Experience Manager

    Round Indicators
    jamescB2355XB Taylors. 02/10/2020 Business

    “Great. Clean property”

    Great Stay quite rooms and good service will return to Santo Domingo .The security was Good safe place and walking distance off some great restaurants .grounds were beautiful and bar Tapa food was. Good

    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear jamescB2355XB, First of all, thank you for choosing El Embajador, a Royal Hideaway Hotel for your stay in Santo Domingo. It is a pleasure for us to read your review and know that we have exceeded your expectations, and a privilege to have had the opportunity to serve you and to attend to all your needs, we are at your service. We thank you for the wonderful comments about the service received, our main objective is to ensure that our guests feel comfortable and enjoy their visits to the fullest. We look forward to welcoming you back very soon. All the best, Julianny S. Bibieca Guest Experience Manager

    Round Indicators
    jmvarela Miami, Florida. 02/09/2020 Business

    “Best option for business.”

    Five stars. This is the best option in the whole Caribbean by far. Service, attention, quality of service ans facilities makes of Hotel El Embajador the best option for business travels. I have 18 years traveling continuously to Santo Domingo, and El Embajador is by far the best option of hotel.

    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     jmvalera, What a pleasure is for us to read your comment! We are more than happy to know that you have enjoyed your stay with us and that you have felt well cared for. Thank you for your 5 star comment. Being considered as the best option in the whole Caribbean is, without a doubt, a great compliment to us. We are very grateful for your words, as they are a great source of inspiration for all of us. Our main goal is to ensure that our guests feel comfortable and fully enjoy their stay. We hope to continue to be your first choice of accommodation every time you visit the city of Santo Domingo. Yours truly, Julianny S. Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 16 2020

    I7093NWalexanderp

    “Excellence in Customer Services: An example in case!”


    My experience with this hotel was nothing but outstanding. The hotel generally boasts with impressive facilities, the most comfy beds and a pittoresque garden in the backyard, that you would only imagine from romance movies. Their food is of high quality and provides colourful options throughout the day. Their SPA treatments are reasonably priced and of a good standard. What is most striking about the place however, is the hotel's most service-oriented staff. In my case, I even was helped most caring, when I had health issues due to excessive sun exposure and circulatory problems. Guest Management, which is spearheaded by the fabulous Julianny Sanchez, couldn't have been more helpful and caring and even accompanied me to the hospital in the ambulance! Really have received the best of assistance and couldn't be more grateful for their support, which included free ice and drinks and the required medicine delivered from a local pharmacy to my room, when I was discharged from hospital. This is something I truly had not expected from upmarket hotel, regardless of their 5 star status - which is more than deserved from any angle you could possibly look at.


    EVALUATION

    Round Indicators

    • february 13 2020
    • Jacksonville, Florida
    • Business

    Danhahn

    “DR trip # 19”


    Best hotel in Santo Domingo. Hands down. Best breakfast and staff are very friendly. Choice destination in the Dominicans republic. Center of town basically, restaurants everywhere and and Uber ride is very cheap to anywhere you want to go.


    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Danhahn, What a joy it is to receive such extraordinary and flattering comments from you! It has been a majestic honor to make your wishes come true at El Embajador, a Royal Hideaway Hotel. We also appreciate your kind words regarding our staff, and knowing that we have made you happy with the service provided by our culinary offer fills us with joy. We sincerely thank you for the time dedicated to share your extraordinary feedback and I assure you that we sincerely wish to welcome you again with open arms, ready to offer you a genuine and memorable experience. For us it is an honor to be considered the best hotel in Santo Domingo, thank you very much for your wonderful words. With kindest regards, Julianny S. Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 12 2020
    • Corbetta, Italy
    • Couples

    Elisa B

    “Amazing”


    Our experience here was fantastic. Nice and clean hotel, awesome food. Gentle staff. Just a couple of issues with our on line booking but everything was solved. Close to various Malls. Historical Centre is 1 hr walking distance betterto get there with taxi service. Strongly Reccomended.


    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Distinguished Elisa B, We are very grateful for the time and effort you spent to share your personal experience about the hotel. It has been a pleasure for all of us to welcome you to El Embajador, a Royal Hideaway Hotel. We are pleased to know the details of your stay with us, and to know that we exceeded your expectations fills us with joy. We always find it nice to read that our guests went home with great memories. Thank you for choosing us to be your place to stay when you come to Santo Domingo. We hope to see you soon, Sincerely yours, Julianny S. Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 10 2020
    • Taylors
    • Business

    jamescB2355XB

    “Great. Clean property”


    Great Stay quite rooms and good service will return to Santo Domingo .The security was Good safe place and walking distance off some great restaurants .grounds were beautiful and bar Tapa food was. Good


    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear jamescB2355XB, First of all, thank you for choosing El Embajador, a Royal Hideaway Hotel for your stay in Santo Domingo. It is a pleasure for us to read your review and know that we have exceeded your expectations, and a privilege to have had the opportunity to serve you and to attend to all your needs, we are at your service. We thank you for the wonderful comments about the service received, our main objective is to ensure that our guests feel comfortable and enjoy their visits to the fullest. We look forward to welcoming you back very soon. All the best, Julianny S. Bibieca Guest Experience Manager

    EVALUATION

    Round Indicators

    • february 9 2020
    • Miami, Florida
    • Business

    jmvarela

    “Best option for business.”


    Five stars. This is the best option in the whole Caribbean by far. Service, attention, quality of service ans facilities makes of Hotel El Embajador the best option for business travels. I have 18 years traveling continuously to Santo Domingo, and El Embajador is by far the best option of hotel.


    JuliannySBibieca, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    jmvalera, What a pleasure is for us to read your comment! We are more than happy to know that you have enjoyed your stay with us and that you have felt well cared for. Thank you for your 5 star comment. Being considered as the best option in the whole Caribbean is, without a doubt, a great compliment to us. We are very grateful for your words, as they are a great source of inspiration for all of us. Our main goal is to ensure that our guests feel comfortable and fully enjoy their stay. We hope to continue to be your first choice of accommodation every time you visit the city of Santo Domingo. Yours truly, Julianny S. Bibieca Guest Experience Manager

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