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Interiores del hotel Occidental Hotel El Embajador
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map

Map and location

Avda. Sarasota, 65. Ensanche Bella Vista   10110 Santo Domingo ,   República Dominicana  


Places of Interest

32.3 km Las Américas International Airport

17.7 km El Higuero International Airport

3.8 km Downtown Centre

6.5 km Colonial District of Santo Domingo

Premios y Reconocimientos

Prizes and awards

Guest reviews.

There is no better expert than a traveller.

El Embajador, a Royal Hideaway Hotel

4.5/5 Round Indicators
| 435 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

81% Complete

356

Very good

11% Complete

50

Average

3% Complete

15

Poor

1% Complete

6

Very poor

1% Complete

8

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    Round Indicators
    lplyons Boston, Massachusetts. 09/16/2019 Solo travel

    “Great room, messy check-in and could be better”

    I really thought the price for this hotel compared to the US was great. The check-in process took way too long!!!!! I was in the Ambassador floor which is the 5th and upon booking my room, was not told that I had a separate check-in on that floor and all of the details of the hotel. I waited SO long. The ac in the general areas seem off or not strong enough, sooo hot. Once on the 5th, the staff person at the desk was not very friendly, did not tell me about the hotel's amenities and didn't move me along the process well enough, so I just sat there and had to ask how much longer to which she responded you're all set, I was so upset and asked her why she didn't let me know I was all set until I asked, wasted time. The room was fantastic, I paid for an upgrade to be on the ocean side and it was worth it. The room was so clean and really modern, very quiet. I went to the spa got several services they fit me right in and the technicians were great. I ate at the restaurant closest to the pool, it was meh, for the price not worth it. I would recommend the restaurants outside of the hotel walking distance, Muelle 47 was so amazing, best seafood ever, great service worth the price. The laundry service ruined my clothes it was all worn out arghh. Overall very safe place, fantastic room, ok service, loved the lounge on the 5th. May be back.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mrs Luisa P, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. From your answers, it seems that some aspects of your stay, did not meet our usual service standards and were not of your liking. Please accept our sincere apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you have taken time to let us know. Regarding your comment about the incident with our laundry service, we would be grateful if you give us some details about it in order we can be able to verify. The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. Once again we thank you for this review, and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    Round Indicators
    zailetg Caracas, Venezuela. 09/12/2019 Family

    “Excellent Hotel”

    excellent hotel, very attentive and friendly staff, varied breakfast, impeccable rooms, I recommend it in everything!!! the restaurant staff very friendly, as well as those at the reception and the waitresses, a good example of the friendliness of the Dominicans.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mr Zailet G, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    Round Indicators
    Mirelle M Passaic, New Jersey. 09/10/2019 Couples

    “Great hotel! Close to everything in the capital”

    Great hotel! Close to everything in the capital! Staff was great! We enjoyed the casino abd the pool. Food is a bit pricey but there’s good restaurants right outside the hotel within walking distance. Total recommend it.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Mrs Mirelle M, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    Round Indicators
    Tickets C 09/10/2019 Business

    “Perfect service!”

    I ate at Los Porches Restaurant at El Embajador Hotel and I received excellent service from Aneuris Perez and Omar Arias. I highly recommend the hotel and the restaurant. I will definitely stay here again when in Santo Domingo.

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Dear Tickets C, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    Round Indicators
    keniola1989 09/08/2019 Family

    “Excellent service and food!”

    Thanks to Julio Montero and Aneurys Perez for their kindness and excellent service! We will definitely come back soon! La berenjena estaba riquísima y también el trago de gin tonic. Les deseamos lo mejor!

    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
     Estimada Sra keniola, Que placer leer su comentario! Nos encanta saber que pudimos sobrepasar sus expectativas y que se sintió tan a gusto con el trato que cada día, cada uno de nosotros se esfuerza a dar a nuestros clientes. De verdad que nos esforzamos por satisfacer las necesidades de nuestros clientes y garantizar su bienestar, para que reciba el mejor de los tratos, por lo que estamos orgullosos de que fuera exactamente lo que se le ofreció. Una vez más le damos las gracias por esta fantástica opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Por favor, no dude en ponerse en contacto con nosotros por su próxima visita, estaremos encantados de ayudarle y hacer de sus estadía un maravilloso recuerdo. Atentamente, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 16 2019
    • Boston, Massachusetts
    • Solo travel

    lplyons

    “Great room, messy check-in and could be better”


    I really thought the price for this hotel compared to the US was great. The check-in process took way too long!!!!! I was in the Ambassador floor which is the 5th and upon booking my room, was not told that I had a separate check-in on that floor and all of the details of the hotel. I waited SO long. The ac in the general areas seem off or not strong enough, sooo hot. Once on the 5th, the staff person at the desk was not very friendly, did not tell me about the hotel's amenities and didn't move me along the process well enough, so I just sat there and had to ask how much longer to which she responded you're all set, I was so upset and asked her why she didn't let me know I was all set until I asked, wasted time. The room was fantastic, I paid for an upgrade to be on the ocean side and it was worth it. The room was so clean and really modern, very quiet. I went to the spa got several services they fit me right in and the technicians were great. I ate at the restaurant closest to the pool, it was meh, for the price not worth it. I would recommend the restaurants outside of the hotel walking distance, Muelle 47 was so amazing, best seafood ever, great service worth the price. The laundry service ruined my clothes it was all worn out arghh. Overall very safe place, fantastic room, ok service, loved the lounge on the 5th. May be back.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mrs Luisa P, We thank you for having dedicated your time to share your recent experience with the El Embajador, a Royal Hideaway Hotel. From your answers, it seems that some aspects of your stay, did not meet our usual service standards and were not of your liking. Please accept our sincere apologies for not making your stay with us a perfect time of relaxation and we greatly appreciate that you have taken time to let us know. Regarding your comment about the incident with our laundry service, we would be grateful if you give us some details about it in order we can be able to verify. The opinions of our guests provide us the opportunity to see our hotel through their eyes, pointing out any service that may have room for improvement to optimize the stay of our future guests. Once again we thank you for this review, and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manager

    EVALUATION

    Round Indicators

    • september 12 2019
    • Caracas, Venezuela
    • Family

    zailetg

    “Excellent Hotel”


    excellent hotel, very attentive and friendly staff, varied breakfast, impeccable rooms, I recommend it in everything!!! the restaurant staff very friendly, as well as those at the reception and the waitresses, a good example of the friendliness of the Dominicans.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mr Zailet G, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    EVALUATION

    Round Indicators

    • september 10 2019
    • Passaic, New Jersey
    • Couples

    Mirelle M

    “Great hotel! Close to everything in the capital”


    Great hotel! Close to everything in the capital! Staff was great! We enjoyed the casino abd the pool. Food is a bit pricey but there’s good restaurants right outside the hotel within walking distance. Total recommend it.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Mrs Mirelle M, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    EVALUATION

    Round Indicators

    • september 10 2019
    • Business

    Tickets C

    “Perfect service!”


    I ate at Los Porches Restaurant at El Embajador Hotel and I received excellent service from Aneuris Perez and Omar Arias. I highly recommend the hotel and the restaurant. I will definitely stay here again when in Santo Domingo.


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Dear Tickets C, What a pleasure to read your comment! We love knowing that we were able to exceed your expectations and that you felt so comfortable with the treatment that each day, each of us strives to give our guests. Our goal is to meet the needs of our guests and ensure their well-being, so that they receive the best treatment, so we are proud that it was exactly what was offered. Once again we thank you for this fantastic opinion, it has been a pleasure for us to read it and we hope to be able to welcome you again soon. Please, do not hesitate to contact us for your next visit, we will be happy to help you and make your stay a wonderful memory. Sincerely, Patricia Santana Guest Experience Manage

    EVALUATION

    Round Indicators

    • september 8 2019
    • Family

    keniola1989

    “Excellent service and food!”


    Thanks to Julio Montero and Aneurys Perez for their kindness and excellent service! We will definitely come back soon! La berenjena estaba riquísima y también el trago de gin tonic. Les deseamos lo mejor!


    PatriciaSantana2019, Guest Experience Manager at El Embajador, A Royal Hideaway Hotel, responded to this review
    Estimada Sra keniola, Que placer leer su comentario! Nos encanta saber que pudimos sobrepasar sus expectativas y que se sintió tan a gusto con el trato que cada día, cada uno de nosotros se esfuerza a dar a nuestros clientes. De verdad que nos esforzamos por satisfacer las necesidades de nuestros clientes y garantizar su bienestar, para que reciba el mejor de los tratos, por lo que estamos orgullosos de que fuera exactamente lo que se le ofreció. Una vez más le damos las gracias por esta fantástica opinión, ha sido un placer para nosotros leerla y esperamos poder servirle de nuevo pronto. Por favor, no dude en ponerse en contacto con nosotros por su próxima visita, estaremos encantados de ayudarle y hacer de sus estadía un maravilloso recuerdo. Atentamente, Patricia Santana Guest Experience Manager

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