Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

If you wish, you can change language

Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and awards

;
map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6294 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

73% Complete

4599

Very good

16% Complete

1061

Average

5% Complete

365

Poor

2% Complete

166

Very poor

1% Complete

103

Filter by

Sort by

    Round Indicators
    apetrie894 Fort Worth, Texas. 08/20/2019 Family

    “Royal Hideaway Excellent”

    The Casita 3 bedroom suite was fantastic for our adult family of 5. The resort has excellent staff that is very friendly. The resort is very clean and the landscaping on the grounds are magnificent. We enjoyed all our meals, the pools and the beach.
    Round Indicators
    jml41952 Worcester, Massachusetts. 08/20/2019

    “Great service, out-of-date facilities”

    First, the common areas, pool and beach are gorgeous at this facility. The food is very good and reliable. Our favorite place was Spices and really enjoyed having Abi as our server twice. The other service people were also awesome, including Emmanuel at the Grill, Carla the concierge at villa 29, and Diego the server at Palazzo and Ventanas (food overrated). The location is nice since you are across from the mall and vendors where you can get souvenirs, cash, or necessities. You can also walk to Playa del Carmen. We did get a good price ($1800 ish for 7 nights), but there were some serious issues. The ratings, AAA 4 diamond and Apple 6 golden apple designations are misleading. A luxury resort should not have AC, hot water, or a lack or responsiveness to complaints.The AC in the whole complex is wholly inadequate. In the room, there is a fan and we were comfortable sleeping, but the restaurants and the bathroom in our room were very hot. We were always sweating. We also had issues with water or hot water every day. We could not count on hot water. Some days this did not matter, but the mornings we had to get up early, it did. On several occasions, absolutely no water was coming out of the warm tap. 80% of the time, it was just lukewarm. When we complained, we were told they would fix it, but we were ignored. This is not what I expect for the price or the ratings. The hotel needs a serious investment to update the rooms and facilities in order to keep attracting customers.
    Round Indicators
    della0814 08/20/2019

    “Don't stay here! Bad service, no hot water, dingy and dirty! So many OTHER resorts to choose from!”

    Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment. Regarding looking at this property for the wedding. We were told the only venue we could use was the public beach. No other options for the ceremony. Also, we told the wedding coordinator about our room situation and she said she would talk to someone... we never heard back. For a potential wedding with 60+ people, they did not seem to be appreciate my potential business.
    Round Indicators
    LauraG0810 Fort Collins, Colorado. 08/15/2019 Couples

    “Great honeymoon!”

    We have had a wonderful honeymoon at Royal Hideaway! We had great service at all the restaurants and bars, but I want to especially point out Angel Garcia from the Ventanas Mediterranean restaurant for making our last dinner here phenomenal! He had amazing suggestions for across our meal and delicious drink pairings! Our concierge, Michelle Gómez was also so kind and helpful in planning our excursions and making our honeymoon special!
    Round Indicators
    gasparek15 Burlington, Canada. 08/14/2019 Family

    “Excellent service ”

    I give 5 stars for the best services. Beautiful resort and nice clean big room. But I have to say the food was the worst in Mexico we ever try. We had excellent service at the beach! Genaro Ek is number one !! He is a great worker! Royal Hideaway should be so proud to had Genaro . He is working so hard making everyone happy! And he is doing this so great . We traveling a lot, but we had first time service like this. Oscar was helpful a lot. He was every time for us when we needed him. We got everything what we ask him was no problem! Thank you a lot! You had wonderful service and beautiful resort ! Great staff!!!

    EVALUATION

    Round Indicators

    • august 20 2019
    • Fort Worth, Texas
    • Family

    apetrie894

    “Royal Hideaway Excellent”


    The Casita 3 bedroom suite was fantastic for our adult family of 5. The resort has excellent staff that is very friendly. The resort is very clean and the landscaping on the grounds are magnificent. We enjoyed all our meals, the pools and the beach.


    EVALUATION

    Round Indicators

    • august 20 2019
    • Worcester, Massachusetts

    jml41952

    “Great service, out-of-date facilities”


    First, the common areas, pool and beach are gorgeous at this facility. The food is very good and reliable. Our favorite place was Spices and really enjoyed having Abi as our server twice. The other service people were also awesome, including Emmanuel at the Grill, Carla the concierge at villa 29, and Diego the server at Palazzo and Ventanas (food overrated). The location is nice since you are across from the mall and vendors where you can get souvenirs, cash, or necessities. You can also walk to Playa del Carmen. We did get a good price ($1800 ish for 7 nights), but there were some serious issues. The ratings, AAA 4 diamond and Apple 6 golden apple designations are misleading. A luxury resort should not have AC, hot water, or a lack or responsiveness to complaints.The AC in the whole complex is wholly inadequate. In the room, there is a fan and we were comfortable sleeping, but the restaurants and the bathroom in our room were very hot. We were always sweating. We also had issues with water or hot water every day. We could not count on hot water. Some days this did not matter, but the mornings we had to get up early, it did. On several occasions, absolutely no water was coming out of the warm tap. 80% of the time, it was just lukewarm. When we complained, we were told they would fix it, but we were ignored. This is not what I expect for the price or the ratings. The hotel needs a serious investment to update the rooms and facilities in order to keep attracting customers.


    EVALUATION

    Round Indicators

    • august 20 2019

    della0814

    “Don't stay here! Bad service, no hot water, dingy and dirty! So many OTHER resorts to choose from!”


    Where do I begin...I've stayed at multiple all inclusive properties so I felt that my expectations were realistic. My mother and I were traveling to look for wedding venues for my upcoming wedding. This resort was such a disappointment. The checkin service took an hour and we did not receive any orientation to the resort or information on activities for the week. We were told that our reservations were pre-booked to all the restaurants for 8:30 PM and we could not change it when we asked. The Italian restaurant was closed for the entire stay. I was traveling with my mother and we requested double beds, none were "available" yet the resort felt empty. The water in the shower was COLD and when I called to ask about it, they said they were sending someone to the room to check it out... they never came. Then the next day, they wouldn't move us to a different room because they "fixed it." The water was only ever tepid at best. My mother and I washed our hair in the sink. The TV only had 2 channels that were English speaking and no option for movies for us to have a girls night in. They also allowed people to bring their own music to the small pool and blare it. My mother and I love music but the type of music playing wasn't the most appropriate and did not help relaxation. The best part about this place was the location. The beach was beautiful. My recommendation is that you find someplace else to stay nearby because this place was dirty, old, without good service, and a huge disappointment. Regarding looking at this property for the wedding. We were told the only venue we could use was the public beach. No other options for the ceremony. Also, we told the wedding coordinator about our room situation and she said she would talk to someone... we never heard back. For a potential wedding with 60+ people, they did not seem to be appreciate my potential business.


    EVALUATION

    Round Indicators

    • august 15 2019
    • Fort Collins, Colorado
    • Couples

    LauraG0810

    “Great honeymoon!”


    We have had a wonderful honeymoon at Royal Hideaway! We had great service at all the restaurants and bars, but I want to especially point out Angel Garcia from the Ventanas Mediterranean restaurant for making our last dinner here phenomenal! He had amazing suggestions for across our meal and delicious drink pairings! Our concierge, Michelle Gómez was also so kind and helpful in planning our excursions and making our honeymoon special!


    EVALUATION

    Round Indicators

    • august 14 2019
    • Burlington, Canada
    • Family

    gasparek15

    “Excellent service ”


    I give 5 stars for the best services. Beautiful resort and nice clean big room. But I have to say the food was the worst in Mexico we ever try. We had excellent service at the beach! Genaro Ek is number one !! He is a great worker! Royal Hideaway should be so proud to had Genaro . He is working so hard making everyone happy! And he is doing this so great . We traveling a lot, but we had first time service like this. Oscar was helpful a lot. He was every time for us when we needed him. We got everything what we ask him was no problem! Thank you a lot! You had wonderful service and beautiful resort ! Great staff!!!


    Close 

    Back Find a hotel

    Hotels in Cuba

    Select Cuba

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z