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Barceló Hotel Pool  Royal Hideaway Playacar Resort
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map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6220 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

73% Complete

4545

Very good

16% Complete

1049

Average

5% Complete

361

Poor

2% Complete

165

Very poor

1% Complete

100

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    Round Indicators
    GLC arlington, texas. 07/19/2019 Couples

    “Relaxing at Royal Hideaway”

    From the moment we arrived we saw Bogar waiting for us. He remembered us from the last 2 times we've been in 9 months, this being the third. Then were greeted with drinks and towels. Check-in was fairly easy. The restaurants are great, our faves are Spices and Grill. All of the staff in the restaurants are so friendly and so willing to please. Entertainment at the pool is great with Johnathan and Carlos dancing however not enough entertainment overall. We did play Bingo. Genado and Daniel keep the drinks coming and are amazing. Your glass is never empty! Rooms are great, beds great, bathroom is perfect with a place to put on makeup! Plenty of room to put all of your clothes too. I think overall the resort suits our needs. Being small is what we like also.
    Round Indicators
    119teresah Granbury, Texas. 07/19/2019 Couples

    “Amazing Place!”

    We just returned from our second 5 night stay and this place is amazing! The service is unbelievable! I must give a shout out to Daniel and “Mr. G” our pool servers; they were quite simply amazing! The entertainment at the pool from Jonathon, Carlos, Mercedes, and Poxie was fun! The dancing; the games and I even joined In on The pool aerobics! Then there’s Bogar at the front door; always smiling; happy to help with ANYTHING; and a wonderful hugger! The entire staff busted their butts to assure our stay was enjoyable. The ONLY complaint I have is on behalf of my husband, having to wear pants; collared shirts; and closed shoes for some of the restaurants. It’s very hot in Mexico in July! I highly recommend this resort and can’t wait to get back!
    Round Indicators
    John Edward D 07/19/2019 Couples

    “Our 7th return visit back "home" :-)”

    One of our best stays yet!! As usual, we received unparalleled service from arrival to departure at every aspect of this establishment. The views and friendly service by the pool and the beach are truly what keeps us coming back time after time. The restaurants are a absolutely a fine dining experience and a culinary treat. We look forward to our next trip "home."
    Round Indicators
    johnebe1 Chicago, Illinois. 07/19/2019

    “Quick trip w/ NO kids”

    What a great time. The staff is unbelievably consistent. Johnathan at the pull was great daily to help us get our places picked out at the pool. The food is seriously like going to a 5 star restaurant daily. We met with the chef and Sous Chef to let them know how we appreciate the food. German did everything possible to help make our stay special. We had a 2 story ocean view room. Couples message was 1st class. My biggest suggestion is to understand that just because it is all inclusive, does NOT mean that you should not show your support for the peoples hard work. we saw too many people using the facility, restaurants, pools etc. and not tipping. We would definitely go back again!
    Round Indicators
    Cheer4GSU 07/18/2019 Couples

    “15th Anniversary Trip”

    My husband and I had a fantastic trip to Royal Hideaway Playacar. My husband did most of the planning, so I don't know how they are to work with, but from the moment we stepped on property, I didn't have to lift a finger. We enjoyed all of the restaurants and they were wonderful. There are 3 formal restaurants and 2 non formal. Formal just means well dressed, no shorts or beach attire. There are 6 pools. The 2 largest are down by the ocean and the other 4 are tucked throughout the resort. We often had the small pool closest to our room to ourselves. There is a bar right by the beach and pools and another bar at the main building. Playacar is a wonderful area. It is a gated community that has many resorts and several shopping areas. They also offer a spa, but we did not partake in any of those activities. Our only complaint, was that the night light was a little lacking. They did have a show or event every night, they just weren't the type that we enjoy. That is not a complaint, as we could have gone to one of the shows outside of the resort. We enjoyed the small bar at the main building, but they only had a few activities. There are 6 or 7 buildings that hold the rooms and each building has a personal concierge. They help you with reservations for dinner at the restaurants as well as any other excursions or trips you may want to take. Our concierge Michelle meet with us and asked what types of drink and snacks we liked and made sure that our mini bar was stocked with our preferred drinks. She also went out of the way to make our anniversary special. On more than one occasion we had various desserts and drinks delivered to our room while we were out telling us Happy Anniversary. My husband was especially impressed by this, because he never mentioned it during check-in or when meeting with Michelle. He mentioned it when talking on the phone prior to our trip, when he made a change to our reservation because he found a better deal on line and they had a price match guarantee. This was one of our most relaxing vacations and we had an awesome time. We have already decided that we will return again as soon as we can.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Cheer4GSU: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • july 19 2019
    • arlington, texas
    • Couples

    GLC

    “Relaxing at Royal Hideaway”


    From the moment we arrived we saw Bogar waiting for us. He remembered us from the last 2 times we've been in 9 months, this being the third. Then were greeted with drinks and towels. Check-in was fairly easy. The restaurants are great, our faves are Spices and Grill. All of the staff in the restaurants are so friendly and so willing to please. Entertainment at the pool is great with Johnathan and Carlos dancing however not enough entertainment overall. We did play Bingo. Genado and Daniel keep the drinks coming and are amazing. Your glass is never empty! Rooms are great, beds great, bathroom is perfect with a place to put on makeup! Plenty of room to put all of your clothes too. I think overall the resort suits our needs. Being small is what we like also.


    EVALUATION

    Round Indicators

    • july 19 2019
    • Granbury, Texas
    • Couples

    119teresah

    “Amazing Place!”


    We just returned from our second 5 night stay and this place is amazing! The service is unbelievable! I must give a shout out to Daniel and “Mr. G” our pool servers; they were quite simply amazing! The entertainment at the pool from Jonathon, Carlos, Mercedes, and Poxie was fun! The dancing; the games and I even joined In on The pool aerobics! Then there’s Bogar at the front door; always smiling; happy to help with ANYTHING; and a wonderful hugger! The entire staff busted their butts to assure our stay was enjoyable. The ONLY complaint I have is on behalf of my husband, having to wear pants; collared shirts; and closed shoes for some of the restaurants. It’s very hot in Mexico in July! I highly recommend this resort and can’t wait to get back!


    EVALUATION

    Round Indicators

    • july 19 2019
    • Couples

    John Edward D

    “Our 7th return visit back "home" :-)”


    One of our best stays yet!! As usual, we received unparalleled service from arrival to departure at every aspect of this establishment. The views and friendly service by the pool and the beach are truly what keeps us coming back time after time. The restaurants are a absolutely a fine dining experience and a culinary treat. We look forward to our next trip "home."


    EVALUATION

    Round Indicators

    • july 19 2019
    • Chicago, Illinois

    johnebe1

    “Quick trip w/ NO kids”


    What a great time. The staff is unbelievably consistent. Johnathan at the pull was great daily to help us get our places picked out at the pool. The food is seriously like going to a 5 star restaurant daily. We met with the chef and Sous Chef to let them know how we appreciate the food. German did everything possible to help make our stay special. We had a 2 story ocean view room. Couples message was 1st class. My biggest suggestion is to understand that just because it is all inclusive, does NOT mean that you should not show your support for the peoples hard work. we saw too many people using the facility, restaurants, pools etc. and not tipping. We would definitely go back again!


    EVALUATION

    Round Indicators

    • july 18 2019
    • Couples

    Cheer4GSU

    “15th Anniversary Trip”


    My husband and I had a fantastic trip to Royal Hideaway Playacar. My husband did most of the planning, so I don't know how they are to work with, but from the moment we stepped on property, I didn't have to lift a finger. We enjoyed all of the restaurants and they were wonderful. There are 3 formal restaurants and 2 non formal. Formal just means well dressed, no shorts or beach attire. There are 6 pools. The 2 largest are down by the ocean and the other 4 are tucked throughout the resort. We often had the small pool closest to our room to ourselves. There is a bar right by the beach and pools and another bar at the main building. Playacar is a wonderful area. It is a gated community that has many resorts and several shopping areas. They also offer a spa, but we did not partake in any of those activities. Our only complaint, was that the night light was a little lacking. They did have a show or event every night, they just weren't the type that we enjoy. That is not a complaint, as we could have gone to one of the shows outside of the resort. We enjoyed the small bar at the main building, but they only had a few activities. There are 6 or 7 buildings that hold the rooms and each building has a personal concierge. They help you with reservations for dinner at the restaurants as well as any other excursions or trips you may want to take. Our concierge Michelle meet with us and asked what types of drink and snacks we liked and made sure that our mini bar was stocked with our preferred drinks. She also went out of the way to make our anniversary special. On more than one occasion we had various desserts and drinks delivered to our room while we were out telling us Happy Anniversary. My husband was especially impressed by this, because he never mentioned it during check-in or when meeting with Michelle. He mentioned it when talking on the phone prior to our trip, when he made a change to our reservation because he found a better deal on line and they had a price match guarantee. This was one of our most relaxing vacations and we had an awesome time. We have already decided that we will return again as soon as we can.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Cheer4GSU: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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