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Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and awards

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map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6669 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

72% Complete

4836

Very good

16% Complete

1133

Average

6% Complete

402

Poor

2% Complete

184

Very poor

1% Complete

114

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    Round Indicators
    Gulflover Pittsburgh. 01/27/2020

    “Fabulous vacation destination”

    This is our third all inclusive and far above our previous experiences. Staff have been outstanding—Jazmin helped us each morning with towels and beach set-up. Just came back from a terrific meal at Palazzo with superb service from Eduardo and manager—best meal we’ve had in years! Last night, we dined at Spice, where Francisco assisted us in another delicious meal. The beach is incredible and our lodgings are spacious and comfortable. We will definitely be back.
    Round Indicators
    DebMC19 01/27/2020

    “Beautiful resort but food needs work”

    The hotel is beautiful and staff is amazing but the food was a hit and a miss. We have stayed in Playa Del Carmen many times and this was the worst we have had in food. They really need to work on the taste and learn how to cook the food for the dishes they have. I honestly can not see myself coming back because of the food which is a shame because everything else was amazing. Drinks are great! Beach is great! 25 Min walk to 5th Ave.
    Round Indicators
    GloPittsburgh Pittsburgh. 01/27/2020

    “Large Destination Wedding”

    From what we understand we had the largest wedding at this property 75 guests. They did a great job, it was an indoor wedding and the high ceiling did make it hard to hear but other than that was beautiful and fun!
    Round Indicators
    604-Nat Vancouver, Canada. 01/26/2020

    “Royal Hideaway Playacar”

    Great resort. Excellent food and amazing service through out the resort. The location in Playacar and the place on the beach is great. It is a short 2km walk down the beach to the ferry to Cozumel. The service is awesome right from the entertainment staff Johnathon, Carlos and Mercedes to the servers around the pool (sorry I can’t remember their names one starts with a G) to the cleaners, the restaurant servers (Angel in Ventanas was one of the best waiters I have ever have in my life) to the bell men and “door man” at the front (also can’t remember his name starts with a B) who was great and set us up with a taxi for the day to go to Tulum.
    Round Indicators
    RoseWehnau Averill Park, New York. 01/26/2020

    “Royal Hideaway”

    This was my first experience at an all inclusive and I really enjoyed being spoiled by the staff . Everyone we encountered was friendly. attentive and spoke excellent english . It was a relaxing vacation at a beautiful location and the water and beach were beautiful and clean.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear RoseWehnau: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • january 27 2020
    • Pittsburgh

    Gulflover

    “Fabulous vacation destination”


    This is our third all inclusive and far above our previous experiences. Staff have been outstanding—Jazmin helped us each morning with towels and beach set-up. Just came back from a terrific meal at Palazzo with superb service from Eduardo and manager—best meal we’ve had in years! Last night, we dined at Spice, where Francisco assisted us in another delicious meal. The beach is incredible and our lodgings are spacious and comfortable. We will definitely be back.


    EVALUATION

    Round Indicators

    • january 27 2020

    DebMC19

    “Beautiful resort but food needs work”


    The hotel is beautiful and staff is amazing but the food was a hit and a miss. We have stayed in Playa Del Carmen many times and this was the worst we have had in food. They really need to work on the taste and learn how to cook the food for the dishes they have. I honestly can not see myself coming back because of the food which is a shame because everything else was amazing. Drinks are great! Beach is great! 25 Min walk to 5th Ave.


    EVALUATION

    Round Indicators

    • january 27 2020
    • Pittsburgh

    GloPittsburgh

    “Large Destination Wedding”


    From what we understand we had the largest wedding at this property 75 guests. They did a great job, it was an indoor wedding and the high ceiling did make it hard to hear but other than that was beautiful and fun!


    EVALUATION

    Round Indicators

    • january 26 2020
    • Vancouver, Canada

    604-Nat

    “Royal Hideaway Playacar”


    Great resort. Excellent food and amazing service through out the resort. The location in Playacar and the place on the beach is great. It is a short 2km walk down the beach to the ferry to Cozumel. The service is awesome right from the entertainment staff Johnathon, Carlos and Mercedes to the servers around the pool (sorry I can’t remember their names one starts with a G) to the cleaners, the restaurant servers (Angel in Ventanas was one of the best waiters I have ever have in my life) to the bell men and “door man” at the front (also can’t remember his name starts with a B) who was great and set us up with a taxi for the day to go to Tulum.


    EVALUATION

    Round Indicators

    • january 26 2020
    • Averill Park, New York

    RoseWehnau

    “Royal Hideaway”


    This was my first experience at an all inclusive and I really enjoyed being spoiled by the staff . Everyone we encountered was friendly. attentive and spoke excellent english . It was a relaxing vacation at a beautiful location and the water and beach were beautiful and clean.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear RoseWehnau: We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

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