Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

If you wish, you can change language

Barceló Hotel Pool  Royal Hideaway Playacar Resort
Premios y Reconocimientos

Prizes and awards

;
map

Map and location

Lote Hotelero No. 6, Desarrollo   77710 Playacar , Playa del Carmen   Quintana Roo  


Places of Interest

60.5 km Cancun International Airport 

10 minutes Playa del Carmen

Guest reviews.

There is no better expert than a traveller.

Royal Hideaway Playacar - Adults only

4.5/5 Round Indicators
| 6421 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

73% Complete

4693

Very good

16% Complete

1077

Average

5% Complete

374

Poor

2% Complete

171

Very poor

1% Complete

107

Filter by

Sort by

    Round Indicators
    kevinkD1107DU Conneaut Lake, Pennsylvania. 10/19/2019 Family

    “Another exceptional stay!”

    My family and I had a wonderful week being pampered at the Royal Hideaway. The resort continued to meet all expectations. Food and beverage selections were top-notch, staff eager to assist with any needs, and the grounds were perfectly maintained. There definitely is a culture of excellence being promoted from management! Absolutely recommend you experience this resort!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Mr, Kevin, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    M_Traveler_8359 10/18/2019

    “Royal Hideaway - Beautiful Place”

    Excellent accommodations and service, very good food. Relatively quiet, no kids (which is nice if that's what you're looking for). Nice beach area, beautiful pool area. Facing the ocean, turn to the right & walk for about 20 minutes or so & you're in front of a man-made reef area just offshore where you can enjoy some nice snorkeling - it's not the best you've ever seen but still nice & you can walk to it, which is nice. Overall, really nice place for relaxation. They also have plenty of activities poolside & some other small shows & events at the hotel that are nice.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Traveler, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Nirarn Los Angeles, California. 10/17/2019 Family

    “Excellent vacation”

    I don't write many reviews, however we really were impressed by how helpful and friendly ALL the staff were, especially I would like to thank patsi, Johnathan, carlos santos who went out of their way for us. Also the facility was very clean and beautiful and we loved the restaurants. The rooms were clean and perfect. Really a wonderful vacation!

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Nirarn, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    sfhamilton5 Summerfield, Florida. 10/17/2019 Friends getaway

    “Royal Hideaway”

    An excellent 10 day stay. Rooms are beautiful and beds are so comfortable. Employees are top notch and very professional. Food is generally excellent. The pool is very refreshing when it is hot as it was when we were there the past 10 days. Each building has a concierge and ours was Luis. He went out of his was to make sure there was the kind of beer my husband likes stocked in the room and Pepsi for me. We love the Royal Hideaway.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear Hamilton, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    Round Indicators
    Helen M 10/16/2019 Couples

    “Not like it used to be”

    I am at the hideaway now. It has been days since anyone restocked the room even though I asked the concierge to do so for the past 4 days. The first concierge seems to have quit,the second was a manager and the current one seems unresponsive. Customer service seems to be nonexistant. We waited one and a half hours to get lunch yesterday as everyone around us got served. I guess Barcelo as an owner means this place has gone down hill. You could get a good choice of wine the last time we were here, now you are limited to 2 reds. Staff varies from very good to not my problem. Very disappointed in what this resort has become.

    Community M, Gerente at Royal Hideaway Playacar, responded to this review
     Dear guest, First of all thank you very much for contacting us. Our main objective is to exceed the expectations of our guests, we would like to be able to approach you, would you be so kind as to write to playacar.socialmedia@royalhideaway.com and provide us with your room number please? I look forward to your kind reply. Regards

    EVALUATION

    Round Indicators

    • october 19 2019
    • Conneaut Lake, Pennsylvania
    • Family

    kevinkD1107DU

    “Another exceptional stay!”


    My family and I had a wonderful week being pampered at the Royal Hideaway. The resort continued to meet all expectations. Food and beverage selections were top-notch, staff eager to assist with any needs, and the grounds were perfectly maintained. There definitely is a culture of excellence being promoted from management! Absolutely recommend you experience this resort!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Mr, Kevin, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • october 18 2019

    M_Traveler_8359

    “Royal Hideaway - Beautiful Place”


    Excellent accommodations and service, very good food. Relatively quiet, no kids (which is nice if that's what you're looking for). Nice beach area, beautiful pool area. Facing the ocean, turn to the right & walk for about 20 minutes or so & you're in front of a man-made reef area just offshore where you can enjoy some nice snorkeling - it's not the best you've ever seen but still nice & you can walk to it, which is nice. Overall, really nice place for relaxation. They also have plenty of activities poolside & some other small shows & events at the hotel that are nice.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Traveler, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • october 17 2019
    • Los Angeles, California
    • Family

    Nirarn

    “Excellent vacation”


    I don't write many reviews, however we really were impressed by how helpful and friendly ALL the staff were, especially I would like to thank patsi, Johnathan, carlos santos who went out of their way for us. Also the facility was very clean and beautiful and we loved the restaurants. The rooms were clean and perfect. Really a wonderful vacation!


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Nirarn, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • october 17 2019
    • Summerfield, Florida
    • Friends getaway

    sfhamilton5

    “Royal Hideaway”


    An excellent 10 day stay. Rooms are beautiful and beds are so comfortable. Employees are top notch and very professional. Food is generally excellent. The pool is very refreshing when it is hot as it was when we were there the past 10 days. Each building has a concierge and ours was Luis. He went out of his was to make sure there was the kind of beer my husband likes stocked in the room and Pepsi for me. We love the Royal Hideaway.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear Hamilton, We would like to express our gratitude for the comments you have made about your recent visit, since they help us to understand how our guests enjoy their stay with us. It is always our goal to achieve the maximum satisfaction of our customers and we are delighted to hear that they enjoyed their vacations with us. We continually strive to offer the best quality and ensure that all our guests return home with beautiful memories of their vacations. We are pleased that you have chosen us on your holidays, your opinion is very important to us and we assure you that we will share it internally. We hope you will allow us to make your next stay unforgettable. Best regards!

    EVALUATION

    Round Indicators

    • october 16 2019
    • Couples

    Helen M

    “Not like it used to be”


    I am at the hideaway now. It has been days since anyone restocked the room even though I asked the concierge to do so for the past 4 days. The first concierge seems to have quit,the second was a manager and the current one seems unresponsive. Customer service seems to be nonexistant. We waited one and a half hours to get lunch yesterday as everyone around us got served. I guess Barcelo as an owner means this place has gone down hill. You could get a good choice of wine the last time we were here, now you are limited to 2 reds. Staff varies from very good to not my problem. Very disappointed in what this resort has become.


    Community M, Gerente at Royal Hideaway Playacar, responded to this review
    Dear guest, First of all thank you very much for contacting us. Our main objective is to exceed the expectations of our guests, we would like to be able to approach you, would you be so kind as to write to playacar.socialmedia@royalhideaway.com and provide us with your room number please? I look forward to your kind reply. Regards

    Close 

    Back Find a hotel

    Hotels in Cuba

    Select Cuba

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z