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my Barceló general terms and conditions

my Barceló is the Barceló Hotel Group’s international loyalty programme with unrestricted and free access, which aims to reward our private and independent customers who book through Barcelo.com and our Call Centre with special content, communications and highly valuable benefits which will improve their Barceló experience before, during and after their stay.

Accessing the my Barceló programme, as well as carrying out transactions on the Barcelo.com website and through the Barceló Hotel Group telephone booking service, implies full acceptance of the following terms and conditions of use:

- accept the privacy policy of the Barceló Hotel Group website

- to restrict access via the www.barcelo.com website to confidential information about the my Barceló programme account so that it can only be accessed by the member or with their consent, you will be required to enter your personal details (first name, last name, phone number, date of birth, home address), a unique personal email and a password.

- if a member forgets their password, they can request that it be sent to the email address with which they have registered that is their username. To do so, you will need to go to the website www.barcelo.com, try to access the my Barceló area and click on the option: “Have you forgotten your email or password?”

- the member will be responsible for safeguarding their password. Barceló Hotel Group will not be responsible for the consequences of the possible illegitimate use, by third parties, of the client’s access code


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1. OBJECTIVE 1. OBJECTIVE

The my Barceló programme is based on guests attaining exclusive advantages when registering for the programme and making bookings on Barcelo.com and/or through its Call Centre when identifying oneself as a my Barceló customer.


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2. BENEFICIARIES 2. BENEFICIARIES

The beneficiaries of the my Barceló programme (hereinafter “the member”) are of-age individuals (identified by their personal data) registered for the my Barceló Programme via the website www.barcelo.com or the Barceló Call Centre.

To benefit from the exclusive advantages, the person making the bookings must be the member, who will first need to log into the my Barceló website.

Bookings made by people other than the member will not be accumulated in the member’s my Barceló account.

As the person making the booking and the guest, the my Barceló member is the only person that can benefit from the exclusive advantages of the programme, and will also be the person who receives all communication. With a booking of multiple rooms, the advantages apply only and exclusively to the room in which the member stays, and do not apply to other rooms included in the reservation.


Payment of invoices for bookings shall be made by the credit card included in the booking process. In the event of a booking not being a prepaid booking, payment shall be requested to the client upon arrival at the hotel.


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3. THE ACCOUNT 3. THE ACCOUNT

Each client participating in the my Barceló programme can access a private area within barcelo.com where the corresponding booking transactions made at barcelo.com and via the Call Centre in the last 3 years are stored:

1. The account shall remain permanently active as long as the user does not decide to unsubscribe from the programme.

2. The client may, at any moment, request voluntary cancellation in the personalised area.

3. Booking activity generated by a member may not be transferred to another member's account.

4. Members' accounts are non-transferable.


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4. TRANSACTIONS 4. TRANSACTIONS

Bookings are credited to the my Barceló account once the customer has registered for the programme.

For the purposes of calculating the my Barceló level and applying the benefits, only bookings made through Barcelo.com and/or the Call Centre, with prior login or identification in my Barceló, will be accumulated automatically after the stay in question (the day after check-out) for a period of 24 months* and from 26 March 2015 ( (any bookings before this date will not count when calculating the level).

To calculate the level and application of my Barceló benefits, please note that only the 1st stay will be accumulated if there are consecutive later dates booked at the same hotel. The 2nd booking and any subsequent bookings will be identified as invalid and will not accumulate in your my Barceló stay counter.

If a booking has been generated without prior login or identification in my Barceló, the my Barceló benefits will not apply during the stay and will not be automatically taken into account when calculating the programme level. Even so, the registered customer can request to import this booking, provided the booking was made through Barcelo.com and/or the Call Centre with the same email address registered in the programme. The import request for these bookings must be made using the Barcelo.com help form. Maximum time allowed for importing a historical reservation: 12 months after the check-out date at the hotel, which must be part of the Barceló Hotel Group’s portfolio at the time of the stay.

The package bookings for flight plus hotel and those made through channels other than Barcelo.com and the Call Centre (OTAs, tour operators, travel agencies or other methods) cannot be imported to your my Barceló account, and therefore do not give access to the my Barceló benefits during your stay, nor do they accumulate in the programme account for calculating the level.


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5. COMMUNICATIONS 5. COMMUNICATIONS

Barceló Hotel Group will send regular notifications regarding exclusive current personalised offers to all my Barceló programme clients.


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6. LEVELS 6. LEVELS

My Barceló currently has 3 client levels (valid as of 2 July 2015):

- my Barceló: is the basic level which applies to a client once they register with my Barceló and for the first and second booking made at www.barcelo.com and/or our Call Centre. As a client you will reach the my Barceló Intense membership level after your 2nd stay with us within a 24-month period. A minimum expenditure of €$600 is required to qualify for this next level.
- my Barceló Intense: is the intermediate level which applies to a my Barceló client’s second stay within a 24-month period (with a minimum expenditure of €$600) and for your third or fourth booking made at www.barcelo.com and/or our Call Centre. As a client you will upgrade from the my Barceló Intense to the my Barceló Unique membership level after your 4th stay with us within a 24-month period. A minimum expenditure of €$2,000 is required to upgrade from Intense to Unique level.
- my Barceló Unique: is the top level which applies to a my Barceló client after a 4th stay within a 24-month period (with a minimum expenditure of €$2,000) and from your fifth booking made at www.barcelo.com and/or our Call Centre.

Your my Barceló level is based on stays you have enjoyed which were booked through Barcelo.com or the Call Centre, accumulated over a period of 24 months* from 26 March 2015 (all bookings made before this date are not used when calculating the level).

In order to qualify for an upgrade to the next level, you must fulfil the minimum expenditure requirement accumulated from that same date.

New: as a result of the abnormal situation caused by coronavirus (Covid-19), the validity of the Intense and Unique levels will be extended until 31/12/2021.


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7. BENEFITS – Advantage packages according to level 7. BENEFITS – Advantage packages according to level

As of 2 July 2015, Barceló Hotel Group offers its my Barceló clients and all its my Barceló programme customers a complete package of additional benefits relating to their level in the aforementioned rewards scheme.

My Barceló Benefits

- Exclusive my Barceló rate

- Extra discount on bookings by accumulating stays (5% from the first stay already made)

- Special offers and promotions

- Early notification of corporate campaigns

- Priority check-in and check-out

- Welcome and departure service

- Welcome gift

- Complimentary water in the room on the first night

- 10% discount on extra services at the hotel, whether or not as part of a stay*

- Up to a 5% discount on the hotel’s own experiences**

- Personal document printing service

Apart from the exclusive benefits of booking at Barcelo.com:

- Best online price guaranteed

- Last rooms available

- Special requests at no extra charge (subject to availability) ***

- Pre check-in online

*10% discount on extra services during the stay, at hotels in the EMEA region; for hotels in the LATAM region, a Resort Discount of a minimum of 10% applies. Check with the hotel to learn about available services where you can apply the discount. This replaces the previous benefit called “Gift Voucher”

**Check with the hotel to learn about available services where you can apply the discount. Does not apply to Barceló Experiences:
https://www.barcelo.com/guia-turismo/es/. Experiences with discount cannot be accumulated with resort credit. Discount limited to 10% off for experiences with Vacaciones Barceló.

*** Not applicable to hotels and holiday resorts in North America. Check with the hotel for details of special requests available and discounted my Barceló experiences during your stay.

My Barceló INTENSE benefits

- Exclusive my Barceló rate

- Extra discount on bookings by accumulating stays (10% from the second stay already made)

- Special offers and promotions

- Early notification of corporate campaigns

- Priority check-in and check-out

- Early check-in from noon (subject to availability)
- Late check-out until 14.00 (subject to availability)

- Premium welcome gift

- Complimentary water in the room each night

- 20% discount on extra services at the hotel, whether or not as part of a stay*

- Up to 10% discount on hotel’s own experiences**

- Personal document printing service

- Special conditions for meeting room hire (audiovisual equipment and up to 5% discount on other services)

- Business Coffee Break when you rent meeting rooms

Apart from the exclusive benefits of booking at Barcelo.com:

- Best online price guaranteed

- Last rooms available

- Special requests at no extra charge (subject to availability) ***

- Pre check-in online

*20% discount on extra services during the stay, at hotels in the EMEA region; for hotels in the LATAM region, a Resort Discount of a minimum of 10% applies. Check with the hotel to learn about available services where you can apply the discount. This replaces the previous benefit called “Gift Voucher”

**Check with the hotel to learn about available services where you can apply the discount. Does not apply to Barceló Experiences: https://www.barcelo.com/guia-turismo/es/. Experiences with discount cannot be accumulated with resort credit. Discount limited to 10% off for experiences with Vacaciones Barceló.


*** Not applicable to hotels and holiday resorts in North America. Check with the hotel for details of special requests available and discounted my Barceló experiences during your stay.

my Barceló UNIQUE Benefits

- Exclusive my Barceló rate

- Additional discount on bookings by accumulating stays (10% from the third stay already used)

- Special offers and promotions

- Early notification of corporate campaigns

- Priority check-in and check-out

· Early check-in from 10.00 (subject to availability)
- Late check-out until 16.00 (subject to availability)

- Premium welcome gift

- VIP amenities in the room

- Complimentary water in the room each night

- Welcome minibar

- 20% discount on extra services at the hotel, whether or not as part of a stay*

- Up to 20% discount on hotel experiences

- Personal document printing service

- Business document printing service

- Special conditions for meeting room hire (audiovisual equipment and up to 15% discount on other services)

- Business Coffee Break when you rent meeting rooms

Apart from the exclusive benefits of booking at Barcelo.com:


- Best online price guaranteed

- Last rooms available

- Special requests at no extra charge (subject to availability) ***

- Pre check-in online

*20% discount on extra services during the stay, at hotels in the EMEA region; for hotels in the LATAM region, a Resort Discount of a minimum of 10% applies. Check with the hotel to learn about available services where you can apply the discount. This replaces the previous benefit called “Gift Voucher”

**Check with the hotel to learn about available services where you can apply the discount. Does not apply to Barceló Experiences: https://www.barcelo.com/guia-turismo/es/. Experiences with discount cannot be accumulated with resort credit. Discount limited to 10% off for experiences with Vacaciones Barceló.


*** Not applicable to hotels and holiday resorts in North America. Check with the hotel for details of special requests available and discounted my Barceló experiences during your stay.

The benefits applicable to the my Barceló membership level are applied automatically during step 2 of the booking process on Barcelo.com, as long as you make the booking after logging in to the my Barceló area. Only one my Barceló benefits package will be applied per stay, regardless of the number of rooms in the booking. The benefits only apply to the room where the my Barceló account owner is staying.


Application of benefits:

In order to enjoy the my Barceló discount on bookings at Barcelo.com (discount on accumulating stays) and the my Barceló benefits during your stay, you must log into the my Barceló area in step 1 (select the room) of the booking process or identify yourself as a my Barceló customer if the booking made is through the Call Centre. If you book through Barceló, the benefits applicable to the my Barceló membership level are applied automatically during step 2 of the booking process on Barcelo.com, as long as you make the booking after logging into the my Barceló area. Only one my Barceló benefits package will be applied per stay, regardless of the number of rooms in the booking. The benefits only apply to the room where the my Barceló account owner is staying.


As a result of the circumstances brought about by the COVID-19 pandemic, the Barceló Hotel Group has adapted its operations to comply with recommendations issued by the health authorities and thus some my Barceló loyalty programme benefits may be affected during your stay. If we are unable to offer any of the services, we will do everything we can to offer you an alternative benefit, subject to availability at the hotel.


Specifications of my Barceló benefits (restrictions)

- Best price guaranteed: to apply the guarantee, the difference should be with an identical hotel booking, i.e. same hotel, same room type, same board basis, same dates, same number of guests, same currency, same price restrictions, for the entire stay, as well as the same rates, taxes, handling costs and other costs derived from the service that the other website includes in the booking. The difference should be reported within 24 hours of making your booking through www.barcelo.com, in the help area of Barcelo.com

- Special requests: When booking at Barcelo.com Always subject to availability. Request must be made at least 48 hours beforehand. The following are not considered to be special requests: Currency exchange, requests for medication or medical assistance, transfers, food products which are not available, upgrades and other services with a cost offered by the hotel and which do not feature on our itemised list of special requests.

- Pre check-in on-line: does not substitute the client identification process (handing over of ID document and collection of room key), which the hotel must carry out.

- Preferential Check-in and check-out: my Barceló reception desk depending on the respective hotel’s availability, and any client must still provide ID for identification purposes.

- Printing services for personal documents: limited to documents for personal use (boarding card, map, passport or ID document) and with a maximum of 5 copies per person and stay.

- Early check-in: subject to availability, does not include a free extension on your accommodation type, and in Latin America/Caribbean requires a minimum notice of 48 hours to the hotel.

- Early check-in: subject to availability, does not include a free extension on your accommodation type.

- Special conditions for hotel experiences: Does not apply to Barceló Experiences: https://www.barcelo.com/guia-turismo/es/. Only applicable to hotels with paid experiences available for customers. Discounts do not apply for pre-booked experiences. The maximum discount for experiences with Vacaciones Barceló is 10%. You cannot accumulate discounts with other external programme offers and promotions. Cannot be used in conjunction with resort credit in LATAM.

- Special terms and conditions for meeting rooms: only for clients staying at the hotel who have booked a meeting room. Not applicable for holiday resort hotels in Latin America/Caribbean.

1. Business coffee break: maximum of one complementary coffee service per stay for no more than 5 people, consisting of coffee, tea and pastries selected by the hotel.

2. Free audiovisual equipment: basic equipment available at the hotel.

3. Discount on rental of meeting rooms; only applies for rooms with a maximum capacity of 10-12 people. We cannot guarantee rooms with all your requirements.

4. Printing services for professional documents: limited to a maximum of 150 black and white copies, and complimentary service only guaranteed with 24 hours’ notice.

Welcome Minibar: limited to hotels with minibar in the rooms. Does not include drinks or replacements. New: Due to the new protocols implemented as a result of Covid-19, it is necessary for the customer to specifically request this benefit at reception.


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8. HOTELS 8. HOTELS

my Barceló, the Barceló Hotel Group’s international loyalty programme, can be applied in all Barceló Hotel Group hotels in Europe, Latin America/Caribbean and Africa, with the exception of Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (Caribbean). My Barceló benefits do not apply to bookings made at these hotels and these bookings do not accumulate in the my Barceló account of the member for calculating the programme level.


Although the my Barceló benefits are global, there may be slight variations and/or customisations, as well as exceptions, depending on the specific situation of each hotel.


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9. MODIFICATIONS 9. MODIFICATIONS

1. Barceló Hotel Group reserves the right to modify, in total or partially, these General Terms and Conditions. The guest can check their updated benefits at all times on this page.

2. Barceló Hotel Group may end the participation of a member in the my Barceló programme with immediate effect by written notification when a member does not comply with the general Terms and Conditions or when any fraudulent use of the account is detected. Fraudulent use of the account includes bookings made under the account of a my Barceló member for other non-members, so that they benefit from the conditions of the programme, without the actual member making use of the stay.

3. Members can change their personal data or unsubscribe from the programme in the private area of my Barceló at barcelo.com. You can also unsubscribe from communications by using the link provided for this purpose on newsletters sent from Barceló Hotel Group.

4. Barceló Hotel Group reserves the right to amend or cancel, either completely or partially, without prior notice, these general Terms and Conditions, or any other aspect relating to the programme or the participation of its members.



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