Welcome to your private area with my Barceló!

my Barceló is the Barceló Hotel Group’s international loyalty programme with unrestricted and free access, which aims to reward our private and independent guests who book through Barcelo.com or our Customer Service and Telephone Bookings number with special content, communications and highly valuable benefits which will improve their Barceló experience before, during and after their stay.

BENEFICIARIES:
Beneficiaries of the my Barceló Programme are individuals of legal age, signed up to the my Barceló Programme via www.barcelo.com or through the Customer Service and Telephone Bookings number.

To benefit from the exclusive benefits, the person making the bookings must be the member, who will first need to log in to the my Barceló website. Payment of invoices for bookings shall be made by the credit card included in the booking process. In the event of a booking not being a prepaid booking, payment shall be requested to the client upon arrival at the hotel.

As the person making the booking and the guest, the my Barceló member is the only person that can benefit from the exclusive benefits of the programme, and will also be the person who receives all communications.

TRANSACTIONS:
All clients start to generate booking communications by registering in the programme.

My Barceló benefits only accumulate and apply toward the guest’s level when the booking is made at Barcelo.com and/or through the Customer Service and Telephone Bookings number and after completing the stay in question (the day after check-out), within a period of 24 months* and from 26 March 2015 (any bookings before this date will not count toward the level calculation).

To calculate the level and application of my Barceló benefits, please note that only the 1st stay will be accumulated if there are consecutive later dates booked at the same hotel. The 2nd booking and any subsequent bookings will be identified as invalid and will not accumulate in your my Barceló stay counter.

HOTELS:
my Barceló, the Barceló Hotel Group international loyalty programme, is applied in all Barceló Hotel Group hotels in Europe, Latin America/Caribbean and Africa, except at Novo Resort The Residence Luxury Apartments by Barceló (Cádiz, Spain) and Cuba (Caribe).

Although the my Barceló benefits are global, there may be slight variations and/or customisations, as well as exceptions, depending on the specific situation of each hotel.

To more information, you can check the general terms and conditions of the my Barceló programme.

What do I need to do to become a my Barceló client?
Click on my Barceló and enter the information required on the I WANT TO BE A MY BARCELÓ MEMBER application form. Once you are registered, we recommend that you fill in your preferences in MY INFORMATION AND PREFERENCES. That way, we can personalise our communications and the offers we send you.

I have forgotten my password for the my Barceló account. How can I recover it?
No sweat! All you need to do is click on the my Barceló top menu and click on the link FORGOTTEN YOUR PASSWORD? Enter the email you signed up with and we will send you an email with the new password.

How can I cancel my private my Barceló account?
Access my Barceló with your email and password, go to the PROFILE section and you can cancel it through the CANCEL MY ACCOUNT button. This option will eliminate all of the data from your account.

How can I update the information in my personal my Barceló account?
Access my Barceló with your email and password, go to the MY INFORMATION AND PREFERENCES section and change the information you want.

Why doesn’t the my Barceló stay counter reflect all the stays that I have purchased at the chain’s hotels?
Our programme automatically accumulates bookings (hotel only) made through Barcelo.com or through our Customer Service and Telephone Bookings number, but you must have identified your status as a customer within 24 months* of your stay and after 26 March 2015.

The stay is then added to your account after you have completed it. If you forgot to identify yourself as a customer at the time of booking or were not yet signed up, you can import the stay (provided that you booked through direct channels).

Why can’t I import my stay?
It may be due to several reasons. We suggest that you first verify that the booking was made after 26 March 2015 (otherwise, you cannot add it).

It may also be the case that you made the booking through a different channel outside of Barcelo.com or our Telephone Bookings and Customer Service number. In this case, it is impossible to add the stay.

It could be a flight plus hotel booking. In this case, it is not possible to import it.

It may be the case that you made the booking with a different email than the one you signed up with on my Barceló.

It may be the case that you made the booking directly at the hotel. In this case, it is not possible to import it.

Why hasn’t my level gone up yet?
The my Barceló level is calculated based on two criteria: the number of stays within a 24-month period and their monetary amount.

To go up a level from my Barceló Base to my Barceló Intense, you need a minimum of two stays and an accumulative amount of €600.

If you are already an Intense member and you want to upgrade to my Barceló Unique, you must have a minimum of 4 stays and an accumulative amount of €2,000.

How can I import a booking I’ve made to the my Barceló account?
If a booking has been made, but the customer did not log in to my Barceló, the registered customer can import the booking to their my Barceló account, so this booking is included in their transactions and they can obtain the maximum benefits.

Maximum time to import a reservation into history: 12 months after the checkout date at the hotel which, at the time of the stay, must be part of the Barceló Hotel Group’s portfolio. You can import the booking by making the request through the web form, by accessing the private area

Bookings for Flight plus Hotel packages and those made through other websites, travel agencies or other methods cannot be imported to their my Barceló account, and therefore will not give access to or accumulate my Barceló benefits.

To more information, you can check the general terms and conditions of the my Barceló programme.

LEVELS:
Currently there are 3 levels of my Barceló guests.

- my Barceló: this is the basic membership level which applies to a client once they register with my Barceló and for the first and second booking made at Barcelo.com and/or the Customer Service and Telephone Bookings number. As a client you will reach the my Barceló Intense membership level after your 2nd stay with us within a 24-month period. A minimum expenditure of €600 is required to qualify for this next level.

- my Barceló Intense: this is the intermediate membership level which applies to a my Barceló client after their 2nd stay with us within a 24-month period (with a minimum expenditure of €600) and for their third or fourth booking made at Barcelo.com and/or through our Customer Service and Telephone Bookings number. As a client you will upgrade from the my Barceló Intense to the my Barceló Unique membership level after your 4th stay with us within a 24-month period. A minimum expenditure of €2,000 is required to qualify for this next level.

- my Barceló Unique: this is the top membership level which applies to a my Barceló client after their 4th stay with us within a 24-month period (with a minimum expenditure of €2,000) and from their fifth booking made at Barcelo.com and/or our Customer Service and Telephone Bookings number.

Your my Barceló membership level is based on your stays with us that were booked through Barcelo.com and/or through the Customer Service and Telephone Bookings number, accumulated over a period of 24 months* from 26 March 2015 (all bookings made before this date are not used when calculating the membership level).

In order to qualify for an upgrade to the next level, you must fulfil the minimum expenditure requirement accumulated from that same date.

BENEFITS:

As of 26 March 2015, Barceló Hotel Group is rewarding all my Barceló Programme members who book through Barcelo.com or the Customer Service and Telephone Bookings number and identify themselves as a my Barceló member with a discount of up to 10% on upcoming bookings, depending on the number of stays accumulated over the last 24 months:

BENEFITS PER LEVEL:
As of 2 July 2015, Barceló Hotel Group offers its my Barceló guests a complete package of benefits, depending on their level in the aforementioned rewards programme.

For more information, take a look here.

As a result of the health situation generated by COVID-19, Barceló Hotel Group has adapted its operations to the recommendations of the health authorities and some of the benefits of my Barceló loyalty program could be compromised during your stay. If we are unable to offert you any of the services, we will do our best to offer you an alternative benefit, depending on the availability of the hotel.