Premium Level
Premium Level is the exclusive services and facilities concept implemented at Barceló Premium Level hotels, which provides guests with a superior and exclusive level of service. To acquire Premium Level services, book one of the following room categories: Junior Suite Ocean Front Premium Level, Junior Suite Swim Up Premium Level, Suite Swim Up Premium Level and Suite Ocean Front Premium Level (in this last category and in the Swim Up rooms you can enjoy the facilities and services of the hotel Barceló Maya Palace).
It includes, among others, the following services:
- Personalised check-in and check-out in the exclusive Premium Level area
- Exclusive guest service for Premium Level customers
- Room with the best view in the Premium Level area
- VIP minibar (soft drinks, water, national beer and snacks)
- Premium toiletries
- Room turndown service
- Priority booking at à la carte restaurants (unlimited bookings: subject to availability)
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- Exclusive use of the Premium Level Lounge with access to international drinks, canapés, continental breakfast, board games, books, newspapers and free Internet. Service available from 07:00 to 23:00 (7 am - 11 pm)
- Premium drinks in all hotel bars and restaurants (except Barceló Maya Palace and Barceló Maya Riviera)
- Free local calls
- Free Wi-Fi
- Express laundry service at the normal rate
- Room service
- 20% discount on Spa and Beauty Salon services (Possible restrictions, the discount percentage may vary per hotel)
- 10% discount in Barceló Gift Shops
- Access to the Spa's Hydrotherapy
- Bottle of sparkling wine upon arrival
