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I.- Who is responsible for handling your data?

The entity in charge of your data is Barceló Gestión Hotelera, S.L. (hereinafter “BGH”) with registered office at c/ Josep Rover Motta, 27, 07006, of Palma de Mallorca. If you have any queries regarding data protection, please contact the BGH Data Protection Officer by email

II.- Why are we handling your data?

BGH hereby informs the interested party that their data will be treated by BGH, for the following purposes: 


1. Managing user requests.


Barceló will process the data required to answer user requests for information. We will therefore process data like your name, surname(s), email, telephone number. This processing will be carried out in the same manner in the event that the request is made by a journalist or similar, in which case Barceló will also capture information relating to the media represented and the information request directed by the interested party. 

Legitimation: This processing shall only be carried out if BGH has received user consent.


2. Analysis and study of interactions with the page. 


Barceló may process user personal data on the website, through their IP or MAC address, or in the event that the user is a member of my Barceló, linking said IP or MAC to identifying data by the user provided, with the purpose of analyzing interactions, movements, scrolls, visits, product consultation, that the user can carry out on their website. 

Legitimation: Such processing is necessary to satisfy the legitimate interests of BGH. The Interested Party may oppose that their data will be treated for such purposes by following the instructions set out in section V. 


3. Sending of commercial communications about Barceló products and services.


BGH, in the event of the consent of the interested party, can send you promotional offers on its products and services, such as offers and promotions at certain hotels, products that can be purchased from the hotel itself, travel combined… 

Legitimation: This processing shall only be carried out if BGH has received consent from the interested party. The interested party can revoke his/her consent by following the indications in section V. 


4. Website monitoring.


Barceló will monitor and control website use in order to prevent and detect any fraudulent use, unauthorized access, alterations or loss of personal or other data. 

Legitimation: Such processing is necessary to comply with the obligations under the Law on Information Society Services and Electronic Commerce, as well as to satisfy Barceló’s legitimate interest in guaranteeing internet and information security. 


5. Attending to user rights requests.


Based on the forms activated by Barceló on their website to customer rights and/or customer rights, BGH will process their personal information to answer the request, and request certain information to those hotels where the user has stayed or other information that Barceló has may transmit based on its privacy policy (for example, an insurance company if the customer has suffered compensable damage). 

Legitimation: Such processing is necessary to fulfill user rights obligations under data protection regulations.


6. Processing of cookies data: Information regarding the cookies policy is located in the following link

III.- How long will we keep your data for?

Any personal data that BGH has access to will be handled for the necessary time for which they were collected. Once the purpose of the processing has expired, BGH will retain the personal data, duly blocked, for the provision of the relevant Public Administrations, Judges and Courts or the Tax Ministry during the term of prescribing the actions that may arise from the relationship maintained with the customer and/or the timings for legally authorized conservation. Once said time frames have passed, BGH shall proceed with the physical deletion of the data.

IV.- Who will we share your data with?

BGH may communicate data to:

  • Hotel companies, to answer user requests, including the exercise of a specific right.
  • Third parties that have been able to receive user information at the user’s request.
  • Competent Public Bodies, Judges and Courts.
  • Beside the aforementioned data sharing, BGH works with third parties who provide services and have access to the personal data of the customers, which they process in representation and on behalf of BGH as a result of providing said services. To this end, BGH will contract the provision of services by third parties that make use of their activity, for example, and not limited, in the following sectors: legal advice, multidisciplinary professional services, tech services, IT services. The following suppliers include Salesforce Inc., a company located in the United States and covered by Privacy Shield.

V.- What rights do you require when providing us with your data?

The Interested Parties may, if they wish, exercise their rights to access, amend and delete their data, request that the processing of their personal data is limited, oppose, request the portability of their data, and to not be the object of automated individual decisions, by means of the following:

  • By writing to the postal address indicated above.

The Interested Parties may, in relation to those treatments that are based on the obtaining of their consent, withdraw their consent through the procedure described in the previous paragraph.

VI.- I have detected an abnormality regarding my personal data or a third party, how can I give notice of this?

The interested party that, by any means, has knowledge of a potential breach or safety incident resulting in unauthorized access, alteration, modification or deletion of unauthorized data regarding any personal data concerning which it is held or which is associated with a third party, has at your disposal on the website a series of forms so that you can put the detected incident into Barceló knowledge.

In any case, the user can send this incident to the email

VII.- How have we obtained your data?

The personal data processed by BGH is the personal data collected using online forms.

In the event that this is necessary to care for the request or exercise application of a right, BGH may request information to the hotels where the customer user has been registered, in their case, or to third parties who may have received their information, as a customer, based on the corresponding privacy policy (bookings, check-in, etc.).

VIII.- With which authority can you exercise your right to claim?

The Interested Parties may file a claim with the Spanish Data Protection Agency in relation to the response they have received from BGH in supporting their rights.

In any event, the interested party is informed that handling claims regarding handling of personal data will be processed by the Barceló Gestión Hotelera, S.L. Data Protection Officer, located in c/ Josep Rover Motta, 27, 07006, Palma de Mallorca, or by sending an email to the address, attach the ID of your ID, ID or official document that identifies you.

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