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GIFT CARD


TERMS AND CONDITIONS

 

You are accepting these terms and conditions of the gift card you are purchasing. In the event that the purchase of the gift card is intended for use by a third party, it shall be understood that the third party accepts these terms and conditions upon the first use of the gift card.

 

1.      Who is who in these conditions?

 

On the one hand, there is you. From now on, we may also refer to you as the Gift Card Holder. If you purchase the Gift Card for use by someone other than yourself, that person will be deemed to be the Gift Card Holder and, from the first use of the Gift Card, including you, these terms and conditions will apply to that person as if he or she were you.

 

On the other hand, there is us, the Barceló Hotel Group. We are the issuer of the gift card and we are selling this product to you. Legally, in these terms and conditions we are the company Barceló Gestión Hotelera, S.L., with NIF B-07918287, and our registered office is at Calle José Rover Motta, number 27, Palma de Mallorca.

 

2.      What are these terms and conditions?

 

These terms and conditions are the contractual document between you and us. They contain all the rights and obligations that you and we will be entitled to as a result of the gift card.

 

3.      What is a gift card?

 

The gift card that you are acquiring is an instrument that allows its Holder to have a balance that can be used to acquire certain services in different of our establishments, as detailed in these conditions. The amount of the balance initially available to you will be equal to the amount of the gift card purchase.

 

Despite the name, the gift card is not a physical card, but an electronic one. When purchasing the gift card, therefore, the Cardholder will receive a code in his/her e-mail which will constitute the product, i.e. the gift card.

 

4.     Who can use your gift card?

 

The Gift Card can only be used by the Cardholder, either you or whoever you designate at the time of purchase.

 

Therefore, the gift card is personal and non-transferable and in no case can it be sold, exchanged or given as a gift by its Holder. We may refuse any use of the Gift Card that is not made by the Cardholder.

 

5.      How can you use your gift card?

 

The use of your gift card is performed by withdrawing the balance you have on it. To do so, you must communicate that you want to use it as a means of payment at the hotel reception desk at the time of payment for the services for which it is enabled. It will be necessary that, for any use, you communicate us the product code and prove your identity as Holder by means of an official document.

 

You can use the balance of your gift card on one or more purchases, in whole or in part. You may also use the balance to partially pay for some services, in which case you must supplement with any means of payment accepted by the hotel the remaining amount for the provision to be effectively carried out.

 

Any use of your gift card will result in the amount used to purchase the services being subtracted from the existing balance on your gift card.

 

6.        Where can you use your gift card balance?

 

You can use your gift card at the front desk of any hotel in Europe, Africa, Asia and the Orient operating under one of the Barceló Hotel Group brands, currently Barceló, Royal Hideaway, Occidental and Allegro.

 

You may also use the following telephone numbers:

 

Spain: 971 92 80 21  and for UK 020 3727 0251   for reservations at any of these hotels.

 

7.      What can you use your gift card balance for?

 

The gift card can be used to pay for the hotel's lodging service, as well as any complementary and directly related service.

 

8.      For how long is your gift card valid?

 

The gift card and the present conditions are valid for 12 months from the moment the gift card is sent to the holder's e-mail address. After this period, the gift card cannot be used and any balance on the card will automatically be used up in our favor.

 

9.      Other gift card features

 

9.1  Where can you check the balance and validity of your gift card? You can access this information from our website Barcelo.com or by calling our call center.

 

9.2  In which currency can you purchase your gift card? You can purchase your gift card in euros, US dollars or pounds sterling. The balance on the gift card will be denominated in the same currency in which the purchase was made.

 

9.3   In which currencies can you use your gift card? You can only use your gift card for specific amounts in the same currency in which it was purchased. However, the hotels of the Barceló Hotel Group will convert at your request any amount in which you may use your gift card to the currency in which it is denominated, duly informing you of the exchange rate applied and thus enabling you to use it.

 

9.4   Can you reload your gift card? Yes. The gift card can be reloaded exclusively by the cardholder. Any recharge must be made in the same currency in which the gift card purchase was made and will automatically increase the balance by the same amount as the recharge.

 

9.5  Is there a minimum and maximum balance on your gift card? Yes, the balance of the gift card may at no time be less than 0 or more than 2,000 euros, or the equivalent of these amounts in the currency in which the gift card is denominated, if different.

 

9.6  Can there be any interruption in the usability of your gift card? Yes, due to errors, technical problems or maintenance work there may be some interruption in the usability of your gift card. In such cases, we will attempt, where reasonably possible, to notify you in advance of any disruptions that will occur. However, we shall not be liable in the event of failure to give prior notice or for the impossibility of using the gift card, provided that this is not due to causes directly and exclusively attributable to our will.

 

9.7  What happens if the gift card is lost or stolen? You are solely responsible for the safekeeping and use of the gift card. However, we recommend that in case of loss or theft you contact us as soon as possible.

 

9.8  Can you use the balance of the gift card in cash or request a refund? No. The balance of the gift card may be used solely and exclusively for the purchase of services in accordance with these terms and conditions and, therefore, may not be used in cash or by means of reimbursement of any kind.

 

10.  How will you receive or consult these conditions?

 

These terms and conditions will be sent to both you and the Gift Card Holder, if different, to the e-mail address you have indicated to us, in a non-editable file that will allow you to keep them for a long time.

 

11.  Can these conditions change during the term of the gift card?

 

These terms and conditions may only be modified by us for justified reasons. In that case, we will send you the new terms and conditions through the same channel we sent you the original terms and conditions.

 

12.  What happens to your personal data?

 

The personal data you provide or have provided to make the purchase will be processed by us, as data controllers. 

 

Specifically, we will process your personal data for the following purposes: (i) managing and formalizing the contracting requested through the website; and (ii) compliance with obligations of an accounting, legal, fiscal and administrative nature (by application of pre-contractual measures). 

 

We may communicate personal data to: (i) other companies owning hotels in our network and, in particular, to the hotel selected to make use of the gift card (this communication may involve the performance of an international transfer of data), (ii) competent Public Bodies, Judges and Courts, (iii) third party service providers who have access to the personal data of customers and who process the referred data in our name and on our behalf as a consequence of their provision of services.

 

Any personal data that BGH has access to will be handled for the necessary time to fulfill the purpose for which they were collected. After that, BGH will retain the personal data, duly blocked, for the provision of the relevant Public Administrations, Judges, and Courts or the Tax Ministry during the term of prescribing the actions that may arise from the relationship maintained with the customer and/or the terms for legally authorized conservation. We will proceed to the physical deletion of your data after these deadlines. 

 

In any case, you may exercise, if you wish, the rights of access, rectification and deletion of data, limitation of processing, opposition to processing, portability of your data, by sending a written communication to our Data Protection Officer at the address c/ José Rover Motta, 27, 07006, in Palma de Mallorca or by sending an email to the address dpo@barcelo.com ,attaching in both cases to the request, a copy of your DNI, NIF, or official document that identifies you.

 

For further information, please refer to the Privacy Policy of the Barcelo Group.

 

13.   Can you cancel the purchase of the gift card?

 

Yes. During the 14 calendar days following the purchase, or after we have sent the Gift Card to the Cardholder if later, you may cancel the purchase without justification and we will reimburse you the balance that exists at that time on the Gift Card, using the same means of payment used by you for the purchase of the same. To do so, all you have to do is inform us, within this period, of your unequivocal desire to cancel your gift card through the channels indicated in these terms and conditions to contact us, indicating the code of your gift card.

In the case of a Credit Voucher for cancellation of reservation, no refund applies, it is issued subject to the prior contracting of the Non-Refundable rate.

 

14.  How can you contact us?

 

You can contact us at contact@barcelo.com

 

You may also use the following telephone numbers:

 

Spain: 971 92 80 21 and for UK 020  3727 0251 for reservations at any of these hotels.

 

15.  What is the applicable law?

 

We expressly agree that the law applicable to these terms and conditions and to the use of the gift card shall be the common Spanish law.

 



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