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Pool at the Allegro Palma Real hotel
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Map and location

Calle 1era 64   Matanzas Varadero ,   Cuba  


Points of Interest

3 mi Juan Gualberto Gómez International Airport in Varadero

2.5 mi Varadero golf course

0 km Varadero

Guest reviews.

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Allegro Palma Real

3.0/5 Round Indicators
| 3344 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

12% Complete

427

Very good

33% Complete

1106

Average

25% Complete

846

Poor

13% Complete

464

Very poor

14% Complete

501

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    Round Indicators
    Russ S 03/16/2020

    “Location but going going going brutal”

    Ive been here on 2 occasions. First was what I wxpected, just OK. Second time Feb 2020 it has gone even further down hill. I did not eat here, it was that bad. Lobby var closes at 11PM, and the hotel is in poor shape. If you want to reserve a restaurant, it will take about an hour and isnt worth it. Better off going to the park or street for all your meals.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real. The lobby bar is 24/7 Guest Services

    Round Indicators
    JEWEL1966 Coldwater, Canada. 03/10/2020

    “2 star at best”

    This was our first trip to Cuba, as well to an All Inclusive. We were disappointed in the experience at the hotel. Firstly we arrived at 2.pm and were told that we could not get the room key until 4.00 PM. At 4.00 PM there were about 80 other guests at the desk all trying to get their room key. The hotel says there is a safe, but ours was locked and when I went to the desk to ask to use the safe they told me they don't work. So no safe. The phone does not work, so I could not even call to the desk to ask about the safe. There are no hand towels, no floor mat and our towels were only changed time during our 6 night stay. We were in building 4 which was a long hike from the lobby. We were on 4400 and pushed floor 4 to get to our room but 4 was actually 5, so we had to go down one floor. YOu would think the desk could explain on check in that 3 is 4. Also the noise from the hallway was so very loud in our room, and people are very ignorant when in the hall about others in their room. Upon check in we were given a map, but nothing was explained to us. The Italian restaurant was closed. We saw a little restaurant called the CRiolla ( cuban ) a La carte but had no idea it was included and that you need to make a reservation, we managed to get in on our last night and it was very good. I don't know if anything was included in water activities or if it was extra, the website says snorkel, canoe , kayak.. etc... but I have no idea where you would access these. The Russians were very rude and have no manners, even the hotel staff get irritated with them. There is clearly a line at the bar but people have no respect and just bud in front, the bar tenders should not serve them. The staff was very nice and the theatre shows were very good as well. Oh and the beach is a 2 block walk, not noted in the hotel info. I would not recommend hotel to anyone.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! Thank you for sharing a review of allegro Palma Real. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Guest Services

    Round Indicators
    420megannem Brampton, Canada. 03/08/2020 Friends getaway

    “GOING DOWN HILL DO NOT STAY HERE”

    This was my 2nd trip to this hotel, previously stayed in April 2018. Within the year this hotel drastically went downhill. Was 3.5 star and dropped to 2.5 star. The food sucks ... Everywhere. Even the snack bar sucked. No 24 hour bar? Disco is dead and NOT FREE for Allegro guests. TOO MANY KIDS IN SWIM UP BAR ... Splashing and blocking the bar. Ban them ... Make them use the other 3 pools. The rooms are covered in mold and have bugs. Too many RUDE locals who push their way through and butt in front of you. If you aren't Cuban you can forget about being served at the pool bar. I will never stay here again and I will make sure everyone knows how garbage this place is.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! Firstly we thank you for making our allegro Palma Real your choice hotel for a second visit to Varadero, although we regret that we fell a little short of your expectations this time around. However we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the We are a family hotel and we cannot ban children. If you are looking for a hotel only adults allegro Palma Real is not your option. The Havana Club nightclub has free access for the clients of the allegro Palma Real hotel. It is not a exclusivr hotel disco, people from other hotels can go. Our lobby bar is open 24 hours, and the snack bar from 11pm to 06am. So you hace 24h services. We are an international hotel and we accept customers from all countries, from Cubans to Canadians, Russians ... all are welcome in our hotel. We are sorry if you did not feel comfortable with Cuban guest, local people. The hotel has several years of use and a room renovation is scheduled for mid-year. Guest Services

    Round Indicators
    2MrGrumpy Cornwall, Canada. 03/02/2020

    “In need of maintenance.”

    I chose this hotel based on price and it's location off Calle 1 in Varadero. The Palma Real had several problems serious enough that I probably wouldn't use them again: No hot water the whole time I was there- lukewarm at best and that was the whole time I was there. Sewage smell sometimes coming out of the floor drain in the bathroom. No mini bar stocked with a beer or two- just a bottle of water daily. No decent alchohol - I asked for a Havana club and they said they had none and showed me a pale cheap rum as the best one they had. I asked for a mojito instead and they said they had no mint so no mojitos. I didn't see anyone with a mojito the whole week. I bought a decent bottle of rum at the store and had that in my room in the evenings. Except for filling a bubba on tap, which I don't do, you had to pay 1.25 CUC for a bottle of Crystal. I was in block 4 in room 4105. The room smelled super moldy when I arrived, and black mold was on the walls in places. During the week, believe it or not, several spots on the wall started flaking and a day or two later, white fluffy mold started growing- it looked like cotton candy! The air circulation was always running and when I removed the thermostat cover, it was non functional inside- everything was disconnected. The room was much too cold in the evenings and on two night I used a blanket. The air conditioning was also loud so I had to use ear plugs to sleep. The food was adequate and I ate well enough at the buffet bar. The staff were all great and hard working and did their best with the resources they had to work with. Except for the room problems, I did enjoy my trip and the central location was great for shopping and sight seeing. The grounds and pool area are well maintained and I spent a couple of days poolside. Probably not my choice again, but it could be if the maintenance and bar issues were addressed.

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! Thank you for sharing a review of allegro Palma Real. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Guest Services

    Round Indicators
    Deborah002 Barrie, Canada. 02/23/2020 Friends getaway

    “Beautiful beaches, beautiful staff, great location!”

    This resort try’s their best with what they have . We where in building 3 at first and no hot water but you know , we accepted it and the water is not ice cold like in Canada so we dealt with it . Over 30 Celsius everyday sure helps . We then had to move to building 1, where we had the beautiful sea view . The cleaning staff gave us towels , water and when asked they changed the sheets . We left them gifts every day and where sweet helpful girls . Kierran ( not sure of spelling ) at the reception desk was fantastic when arranging a room for us . Moises , our favourite bartender is such a great person and great service. Even though he was sick , he had a smile every day !. The servers in the dining room are wonderful, friendly and work really hard to please The food is different than what we eat but again they try their best . We enjoyed the snack shack and the a lacarte dinners where good ! I recommend this resort for the price , it’s us 3 girls that travelled , 2 of us it’s our 2nd time , one girl her 5 th time at this resort ! Great time , 10 days in Cuba , beautiful vacation !

    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
     Hola!! First of all we would like to express our sincerest gratitude for your trust and loyalty to allegro Palma Real for your holidays and for choosing our hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Guest Services

    EVALUATION

    Round Indicators

    • march 16 2020

    Russ S

    “Location but going going going brutal”


    Ive been here on 2 occasions. First was what I wxpected, just OK. Second time Feb 2020 it has gone even further down hill. I did not eat here, it was that bad. Lobby var closes at 11PM, and the hotel is in poor shape. If you want to reserve a restaurant, it will take about an hour and isnt worth it. Better off going to the park or street for all your meals.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! Thank you for the time you took out of your day to share your comments regarding your recent stay in our allegro Palma Real. The lobby bar is 24/7 Guest Services

    EVALUATION

    Round Indicators

    • march 10 2020
    • Coldwater, Canada

    JEWEL1966

    “2 star at best”


    This was our first trip to Cuba, as well to an All Inclusive. We were disappointed in the experience at the hotel. Firstly we arrived at 2.pm and were told that we could not get the room key until 4.00 PM. At 4.00 PM there were about 80 other guests at the desk all trying to get their room key. The hotel says there is a safe, but ours was locked and when I went to the desk to ask to use the safe they told me they don't work. So no safe. The phone does not work, so I could not even call to the desk to ask about the safe. There are no hand towels, no floor mat and our towels were only changed time during our 6 night stay. We were in building 4 which was a long hike from the lobby. We were on 4400 and pushed floor 4 to get to our room but 4 was actually 5, so we had to go down one floor. YOu would think the desk could explain on check in that 3 is 4. Also the noise from the hallway was so very loud in our room, and people are very ignorant when in the hall about others in their room. Upon check in we were given a map, but nothing was explained to us. The Italian restaurant was closed. We saw a little restaurant called the CRiolla ( cuban ) a La carte but had no idea it was included and that you need to make a reservation, we managed to get in on our last night and it was very good. I don't know if anything was included in water activities or if it was extra, the website says snorkel, canoe , kayak.. etc... but I have no idea where you would access these. The Russians were very rude and have no manners, even the hotel staff get irritated with them. There is clearly a line at the bar but people have no respect and just bud in front, the bar tenders should not serve them. The staff was very nice and the theatre shows were very good as well. Oh and the beach is a 2 block walk, not noted in the hotel info. I would not recommend hotel to anyone.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! Thank you for sharing a review of allegro Palma Real. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Guest Services

    EVALUATION

    Round Indicators

    • march 8 2020
    • Brampton, Canada
    • Friends getaway

    420megannem

    “GOING DOWN HILL DO NOT STAY HERE”


    This was my 2nd trip to this hotel, previously stayed in April 2018. Within the year this hotel drastically went downhill. Was 3.5 star and dropped to 2.5 star. The food sucks ... Everywhere. Even the snack bar sucked. No 24 hour bar? Disco is dead and NOT FREE for Allegro guests. TOO MANY KIDS IN SWIM UP BAR ... Splashing and blocking the bar. Ban them ... Make them use the other 3 pools. The rooms are covered in mold and have bugs. Too many RUDE locals who push their way through and butt in front of you. If you aren't Cuban you can forget about being served at the pool bar. I will never stay here again and I will make sure everyone knows how garbage this place is.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! Firstly we thank you for making our allegro Palma Real your choice hotel for a second visit to Varadero, although we regret that we fell a little short of your expectations this time around. However we would like to take this opportunity to clarify certain aspects of your review as a simple matter of exactness of the We are a family hotel and we cannot ban children. If you are looking for a hotel only adults allegro Palma Real is not your option. The Havana Club nightclub has free access for the clients of the allegro Palma Real hotel. It is not a exclusivr hotel disco, people from other hotels can go. Our lobby bar is open 24 hours, and the snack bar from 11pm to 06am. So you hace 24h services. We are an international hotel and we accept customers from all countries, from Cubans to Canadians, Russians ... all are welcome in our hotel. We are sorry if you did not feel comfortable with Cuban guest, local people. The hotel has several years of use and a room renovation is scheduled for mid-year. Guest Services

    EVALUATION

    Round Indicators

    • march 2 2020
    • Cornwall, Canada

    2MrGrumpy

    “In need of maintenance.”


    I chose this hotel based on price and it's location off Calle 1 in Varadero. The Palma Real had several problems serious enough that I probably wouldn't use them again: No hot water the whole time I was there- lukewarm at best and that was the whole time I was there. Sewage smell sometimes coming out of the floor drain in the bathroom. No mini bar stocked with a beer or two- just a bottle of water daily. No decent alchohol - I asked for a Havana club and they said they had none and showed me a pale cheap rum as the best one they had. I asked for a mojito instead and they said they had no mint so no mojitos. I didn't see anyone with a mojito the whole week. I bought a decent bottle of rum at the store and had that in my room in the evenings. Except for filling a bubba on tap, which I don't do, you had to pay 1.25 CUC for a bottle of Crystal. I was in block 4 in room 4105. The room smelled super moldy when I arrived, and black mold was on the walls in places. During the week, believe it or not, several spots on the wall started flaking and a day or two later, white fluffy mold started growing- it looked like cotton candy! The air circulation was always running and when I removed the thermostat cover, it was non functional inside- everything was disconnected. The room was much too cold in the evenings and on two night I used a blanket. The air conditioning was also loud so I had to use ear plugs to sleep. The food was adequate and I ate well enough at the buffet bar. The staff were all great and hard working and did their best with the resources they had to work with. Except for the room problems, I did enjoy my trip and the central location was great for shopping and sight seeing. The grounds and pool area are well maintained and I spent a couple of days poolside. Probably not my choice again, but it could be if the maintenance and bar issues were addressed.


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! Thank you for sharing a review of allegro Palma Real. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention Guest Services

    EVALUATION

    Round Indicators

    • february 23 2020
    • Barrie, Canada
    • Friends getaway

    Deborah002

    “Beautiful beaches, beautiful staff, great location!”


    This resort try’s their best with what they have . We where in building 3 at first and no hot water but you know , we accepted it and the water is not ice cold like in Canada so we dealt with it . Over 30 Celsius everyday sure helps . We then had to move to building 1, where we had the beautiful sea view . The cleaning staff gave us towels , water and when asked they changed the sheets . We left them gifts every day and where sweet helpful girls . Kierran ( not sure of spelling ) at the reception desk was fantastic when arranging a room for us . Moises , our favourite bartender is such a great person and great service. Even though he was sick , he had a smile every day !. The servers in the dining room are wonderful, friendly and work really hard to please The food is different than what we eat but again they try their best . We enjoyed the snack shack and the a lacarte dinners where good ! I recommend this resort for the price , it’s us 3 girls that travelled , 2 of us it’s our 2nd time , one girl her 5 th time at this resort ! Great time , 10 days in Cuba , beautiful vacation !


    BarceloSmAb, Gerente at Allegro Palma Real, responded to this review
    Hola!! First of all we would like to express our sincerest gratitude for your trust and loyalty to allegro Palma Real for your holidays and for choosing our hotel this time around, it is indeed a great source of satisfaction to read that once again you had a pleasant stay among us. On the other hand we thank you for pointing out the kindness and enthusiasm of our staff, their friendliness and helpfulness being our hotels’ main strength we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. Guest Services

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