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Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6747 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

31% Complete

2100

Very good

33% Complete

2244

Average

18% Complete

1217

Poor

9% Complete

671

Very poor

7% Complete

515

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    Round Indicators
    nicolelF1002RQ Thornbury, Canada. 04/02/2020 Family

    “Island Oasis”

    I agree with everything Jessica. L said in her review .. Allegro was a wonderful time spent with our family (all adults). The front desk staff Zarely, Gabrielle and Rashid were always so helpful, informative and friendly - thank you so much for all that you did!! And to the young chef who always got me more bacon when I got to the breakfast buffet .. thank you for your smile every time. The buffets and restaurants were always clean and well presented.. my top 3 would hands down be the ribs, the homemade bread and all the salad fixings. The sand, ocean and sunsets are breathtaking, it's hard to pull yourself away!! I will continue to dream of our time spent here for years to come. I can't wait to return - thank you to all who make the magic happen!!
    Round Indicators
    T6019IXnancyh 03/31/2020 Friends getaway

    “Excellent trip! Friendly exceptional service and beautiful setting!!!”

    Can't say enough good about my stay at Allegro! Best part besides being with awesome friends in a beautiful location with great amenities, was the people! Everyone, from the restaurants to bars and gardeners to housekeepers, were extremely hospitable and that's what it's all about, right? Especially all the staff at First Club, the Activities poolside staff, and Yoga instructor. ( Freddy, Anna, Karina, Luis, Irving, Valentin, and Michelle) Lots of activities and entertainment too. "Enjoy Life" is on the front of the hotel and I truly did at Allegro...for 3 weeks, lucky me!!! Go here, you won't be disappointed!!! :)

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear T6019IXnancyh, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your recent stay with us and making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards,

    Round Indicators
    Zoltan s 03/29/2020

    “Beautifull and spotless clean”

    We travelled during March Break. Our trip was cut short by two days due to Covid 19. The resort was spotless clean, pools were clean and nice temperature. The food was fantastic at the buffet, and the Italian a la carte was superb. Huge food portions for an a la carte. The beach was clean and swimable. The hotel staff was always friendly. and eager to please . The bar closest to the beach was very slow and always took preference to serve hispanic customers first, being in line means nothing. The other bars were very efficient. There is nothing within walking distance other than a small botique across the road. A great place to relax and enjoy the well manicured grounds.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Zoltan s, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to host you again in a future when the covid-19 contingency was over. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,

    Round Indicators
    Jessica L 03/28/2020 Friends getaway

    “A perfect getaway in paradise”

    Allergo Resort on Cozumel Island in Mexico provided an amazing getaway that I won't soon forget! I loved every minute of my stay, as did the 6 others I went with (family and friends). This review is long but informational for anyone interested in staying at this resort... Resort~ Direct access to a beautiful white sand beach, with crystal clear waters. On site pools, bars, hot tub, daily activities and entertainment. (Volleyball on the beach was a hit). This resort never seemed crowded which was really nice, an ideal size with all the amenities less than a 5 minute walk apart. The staff at Allegro were very friendly and accommodating, a special shoutout to Gabrielle and Zarely for outstanding service! Rooms were grouped in smaller buildings and clean- I'd recommend a second floor room (balcony) and away from the night entertainment. Great sunsets on the beach, right over the ocean. There was some wildlife on the resort including iguanas and coatis. Food~ There is a buffet available all day, always lots of selection and many tasty options! On site there are 3 a la carte restaurants (Mexican, Italian, and Japanese) which are all delicious, make reservations early. I would highly recommend trying the taco stand across the street during your stay, easily accessible and delicious. Alberto's restaurant just a short walk down the beach is a great spot for a dinner off the resort, try to go when they have live music. Location ~ Being secluded on Cozumel Island is a real getaway. The island is small enough to explore and easily navigate. A bonus of Allegro's resort location is the car rental hut, taxi service, shops, and restaurant across the street- many of the other resorts would require a trip to town for any of these. An airport right on the island cut travel time. There is a bustling town center with lots of shops, as well as several shops and restaurants scattered along the shore of the island. I highly recommend renting a jeep to explore the island. We brought our own snorkel masks and water shoes (recommended) and drove around to try different spots. Stopping at Elpescador was a highlight of our trip offering a great snorkel spot right off the beach. I would highly recommend Allegro Cozumel to anyone looking to getaway, I sincerely hope to return one day.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Jessica L, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. It is delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards,

    Round Indicators
    Navigator258850 03/23/2020

    “Gorgeous setting, great dive shop, friendly staff, accommodated food allergies”

    My husband and I spent 10 days at Allegro in March. The beach setting is stunning, the landscaping lush with great plants, and the dive shop has a friendly and professional staff. The guest services manager and a team of chefs worked to accommodate my food allergy to soy since I was not able to eat from the buffet. I met several times with the guest services manager who developed a lunch and dinner menu that was served to me at set times. The manager and chefs were very friendly, professional, and worked hard to make sure I did not get sick. The food cooked for me was fresh and delicious! Their extra effort to accommodate my food allergy made a huge difference in the success of our vacation. We paid for the ultimate dive package which gave us access to VIP locations including a better room located closer to the beach and a beach bar with a great view where we ate breakfast and lunch. This made all the difference! The general dining hall is in a stuffy, windowless room in the back of the resort. Two things we didn't like: the evening entertainment was so loud it dominated the entire resort late into the evening and ruined the ambiance, and the dining room at the back of the resort really, really needs an update to make it an appealing space with windows and a much better vibe. A big highlight for us was ProDive. We got in 14 dives with the team and absolutely love the staff. It is fantastic to have their office on location at Allegro and leave from the resort pier each day to head out on their dive boats. The staff were knowledgeable, fun and had safety as a priority. We saw spotted eagle rays, rays, turtles, and so many other things... Our room was clean and nicely situated. The cleaning staff were friendly and left towel creatures with flowers. We were sad to leave and our hearts are with the Allegro staff and the ProDive staff as they face the uncertainty of COVID-19.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Navigator258850, Thank you for the great feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are proud that you have enjoyed the gastronomic efforts of our chefs to satisfy your food diet needs. We have taken good note of your comments on the music and sincerely lament the disturbances caused and will not fail to share your comments with our head of entertainment for information and further revision. We truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

    EVALUATION

    Round Indicators

    • april 2 2020
    • Thornbury, Canada
    • Family

    nicolelF1002RQ

    “Island Oasis”


    I agree with everything Jessica. L said in her review .. Allegro was a wonderful time spent with our family (all adults). The front desk staff Zarely, Gabrielle and Rashid were always so helpful, informative and friendly - thank you so much for all that you did!! And to the young chef who always got me more bacon when I got to the breakfast buffet .. thank you for your smile every time. The buffets and restaurants were always clean and well presented.. my top 3 would hands down be the ribs, the homemade bread and all the salad fixings. The sand, ocean and sunsets are breathtaking, it's hard to pull yourself away!! I will continue to dream of our time spent here for years to come. I can't wait to return - thank you to all who make the magic happen!!


    EVALUATION

    Round Indicators

    • march 31 2020
    • Friends getaway

    T6019IXnancyh

    “Excellent trip! Friendly exceptional service and beautiful setting!!!”


    Can't say enough good about my stay at Allegro! Best part besides being with awesome friends in a beautiful location with great amenities, was the people! Everyone, from the restaurants to bars and gardeners to housekeepers, were extremely hospitable and that's what it's all about, right? Especially all the staff at First Club, the Activities poolside staff, and Yoga instructor. ( Freddy, Anna, Karina, Luis, Irving, Valentin, and Michelle) Lots of activities and entertainment too. "Enjoy Life" is on the front of the hotel and I truly did at Allegro...for 3 weeks, lucky me!!! Go here, you won't be disappointed!!! :)


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear T6019IXnancyh, Thank you very much for leaving these wonderful comments on Tripadvisor, we are delighted that you enjoyed your stay among us. Thank you for your very nice compliments for our team, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are thrilled you enjoyed your recent stay with us and making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Kind regards,

    EVALUATION

    Round Indicators

    • march 29 2020

    Zoltan s

    “Beautifull and spotless clean”


    We travelled during March Break. Our trip was cut short by two days due to Covid 19. The resort was spotless clean, pools were clean and nice temperature. The food was fantastic at the buffet, and the Italian a la carte was superb. Huge food portions for an a la carte. The beach was clean and swimable. The hotel staff was always friendly. and eager to please . The bar closest to the beach was very slow and always took preference to serve hispanic customers first, being in line means nothing. The other bars were very efficient. There is nothing within walking distance other than a small botique across the road. A great place to relax and enjoy the well manicured grounds.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Zoltan s, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to host you again in a future when the covid-19 contingency was over. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Kind regards,

    EVALUATION

    Round Indicators

    • march 28 2020
    • Friends getaway

    Jessica L

    “A perfect getaway in paradise”


    Allergo Resort on Cozumel Island in Mexico provided an amazing getaway that I won't soon forget! I loved every minute of my stay, as did the 6 others I went with (family and friends). This review is long but informational for anyone interested in staying at this resort... Resort~ Direct access to a beautiful white sand beach, with crystal clear waters. On site pools, bars, hot tub, daily activities and entertainment. (Volleyball on the beach was a hit). This resort never seemed crowded which was really nice, an ideal size with all the amenities less than a 5 minute walk apart. The staff at Allegro were very friendly and accommodating, a special shoutout to Gabrielle and Zarely for outstanding service! Rooms were grouped in smaller buildings and clean- I'd recommend a second floor room (balcony) and away from the night entertainment. Great sunsets on the beach, right over the ocean. There was some wildlife on the resort including iguanas and coatis. Food~ There is a buffet available all day, always lots of selection and many tasty options! On site there are 3 a la carte restaurants (Mexican, Italian, and Japanese) which are all delicious, make reservations early. I would highly recommend trying the taco stand across the street during your stay, easily accessible and delicious. Alberto's restaurant just a short walk down the beach is a great spot for a dinner off the resort, try to go when they have live music. Location ~ Being secluded on Cozumel Island is a real getaway. The island is small enough to explore and easily navigate. A bonus of Allegro's resort location is the car rental hut, taxi service, shops, and restaurant across the street- many of the other resorts would require a trip to town for any of these. An airport right on the island cut travel time. There is a bustling town center with lots of shops, as well as several shops and restaurants scattered along the shore of the island. I highly recommend renting a jeep to explore the island. We brought our own snorkel masks and water shoes (recommended) and drove around to try different spots. Stopping at Elpescador was a highlight of our trip offering a great snorkel spot right off the beach. I would highly recommend Allegro Cozumel to anyone looking to getaway, I sincerely hope to return one day.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Jessica L, First and foremost we would like to thank you for the praising review you shared following your recent visit to our hotel and are delighted to read that we were able to match your expectations. It is delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us. We also greatly appreciate your comments on the quality and variety of our buffets because our talented team of chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards,

    EVALUATION

    Round Indicators

    • march 23 2020

    Navigator258850

    “Gorgeous setting, great dive shop, friendly staff, accommodated food allergies”


    My husband and I spent 10 days at Allegro in March. The beach setting is stunning, the landscaping lush with great plants, and the dive shop has a friendly and professional staff. The guest services manager and a team of chefs worked to accommodate my food allergy to soy since I was not able to eat from the buffet. I met several times with the guest services manager who developed a lunch and dinner menu that was served to me at set times. The manager and chefs were very friendly, professional, and worked hard to make sure I did not get sick. The food cooked for me was fresh and delicious! Their extra effort to accommodate my food allergy made a huge difference in the success of our vacation. We paid for the ultimate dive package which gave us access to VIP locations including a better room located closer to the beach and a beach bar with a great view where we ate breakfast and lunch. This made all the difference! The general dining hall is in a stuffy, windowless room in the back of the resort. Two things we didn't like: the evening entertainment was so loud it dominated the entire resort late into the evening and ruined the ambiance, and the dining room at the back of the resort really, really needs an update to make it an appealing space with windows and a much better vibe. A big highlight for us was ProDive. We got in 14 dives with the team and absolutely love the staff. It is fantastic to have their office on location at Allegro and leave from the resort pier each day to head out on their dive boats. The staff were knowledgeable, fun and had safety as a priority. We saw spotted eagle rays, rays, turtles, and so many other things... Our room was clean and nicely situated. The cleaning staff were friendly and left towel creatures with flowers. We were sad to leave and our hearts are with the Allegro staff and the ProDive staff as they face the uncertainty of COVID-19.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Navigator258850, Thank you for the great feedback of your recent holiday experience at our hotel; guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay. We are proud that you have enjoyed the gastronomic efforts of our chefs to satisfy your food diet needs. We have taken good note of your comments on the music and sincerely lament the disturbances caused and will not fail to share your comments with our head of entertainment for information and further revision. We truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered and will not fail to pass your comments to those team members whom you have personally mentioned. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards,

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