Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6073 Reviews

TOTAL EVALUATION

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DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1863

Very good

33% Complete

2051

Average

18% Complete

1097

Poor

9% Complete

605

Very poor

7% Complete

458

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    Round Indicators
    ILOVETHEBEACH987 05/22/2019

    “Great time!”

    Great location and wonderful first club team! The Hibachi was our favorite a la cart. Specific individuals who went above and beyond were Irma in housekeeping and Marco at the first club bar! Kudos to them on a job well done!!
    Round Indicators
    CORedtop Littleton, Colorado. 05/21/2019 Couples

    “Perfect for families and couples”

    My husband and myself just got back from a 3 week stay. It was perfect in every way. You don't have to bring kids to enjoy the resort. But if you do bring children, the kids water park and playground could definitely keep them happy and busy. It is a beautiful well kept resort. The grounds are immaculate. Juan and his fellow employee {whose name escapes me} kept the pools immaculate. Air conditioning kept up with the heat. The food is acceptable for what you pay for the all inclusive. My only wish is that the food be served hot. We always found something to eat and never went hungry. We dined at all specialty restaurants and all were great. I do wish they could find a way to cool the buffet restaurant. It is unbearable at times and I can't imagine how the poor waiters can do their jobs in that heat. The hours of the restaurants seem perfect. Service at this resort is outstanding. The waiters ALWAYS kept our table with drinks and free of dirty plates. I'm amazed with how these guys basically run in the heat to keep their tables happy and do a great job at it. I have noticed a few guests who think they are above manners and yet the waiters keep their professionalism and continue the great service. I hope the resort reads this as I want to name a few that took great care of us and deserve recognition, Leonel, Sergio, Jorge, Ignacio, Santos, Felix, Simon, Erik. A couple of the hostesses were so sweet and welcoming, Brenda and Liiz. Beach was clean and beautiful. Plenty of chairs. Had resort bar service on the beach everyday of our stay. Our room was clean with no issues. Jorge does a great job, each and every day. We are members so we stayed in the First Club section. Karina does a great job of running a perfect club. Andrea and Valentin are always willing to help with anything or problem. All three are exceptional and professional. The bartenders Luis, Marco and Irving, were amazing and extremely personable. The club is very lucky to have such a dedicated staff. To sum up this review, the resort is perfect and so is the staff.
    Round Indicators
    Wander22715161944 Littleton, Colorado. 05/21/2019 Solo travel

    “Best Beach on the Island”

    Best beach on the island and snorkeling right off the beach. Staff is fantastic, clean and comfortable rooms. The Dive Shop is top notch. I have been staying here for 20 years and can't wait for my next visit.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Wander22715161944, Firstly we would like to thank you for choosing our Allegro Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are delighted that you have enjoyed your stay with us, thank you for continuing to choose us when you visit the area. It is a pleasure for us to continue receiving them several times during the year. Kind regards! Guest experience manager - Allegro Cozumel

    Round Indicators
    Rose257198 Charlotte, North Carolina. 05/21/2019 Solo travel

    “I love Allegro Cozumel”

    I just returned from another relaxing visit to Allegro Cozumel. The concierge is helpful and pleasant. The grounds are beautiful and the beach is amazing. I enjoy the daily activities, especially volleyball and dancing. The animators Cesar, Hevik and David, always smiling and welcoming, keep it lively. Their boss, Santana is very nice. The all inclusive food and drink leave you fat and happy. :-) The rooms are comfortable. I enjoyed naptime in my hammock on the patio. The Spa is a relaxing place to get a massage or jacuzzi. I can't thank Pablo enough for taping an old knee injury. The ladies at the Spa are also very nice and helpful. The resort is located close to the dive spots so it is only a short boat ride away. The pier is a convenient pick up place for any diving or snorkeling you may book. Allegro is the perfect place to get away from it all.

    allegroczm, Gerente at Allegro Cozumel, responded to this review
     Dear Rose257198, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We also thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards! Guest experience manager - Allegro Cozumel

    Round Indicators
    Voyage51998045680 05/21/2019 Family

    “Family vacation”

    Overall great place, staff friendly and accommodating, food good to excellent depending on the particular meal (breakfast, lunch, or supper), clean. Would definitely go back. WiFi and TV channels could be improved. WiFi too slow to stream and had to be purchased to use in your room. Hard to find TV channels in English. Even when the card guide said a particular channel was in English, it wasn’t.

    EVALUATION

    Round Indicators

    • may 22 2019

    ILOVETHEBEACH987

    “Great time!”


    Great location and wonderful first club team! The Hibachi was our favorite a la cart. Specific individuals who went above and beyond were Irma in housekeeping and Marco at the first club bar! Kudos to them on a job well done!!


    EVALUATION

    Round Indicators

    • may 21 2019
    • Littleton, Colorado
    • Couples

    CORedtop

    “Perfect for families and couples”


    My husband and myself just got back from a 3 week stay. It was perfect in every way. You don't have to bring kids to enjoy the resort. But if you do bring children, the kids water park and playground could definitely keep them happy and busy. It is a beautiful well kept resort. The grounds are immaculate. Juan and his fellow employee {whose name escapes me} kept the pools immaculate. Air conditioning kept up with the heat. The food is acceptable for what you pay for the all inclusive. My only wish is that the food be served hot. We always found something to eat and never went hungry. We dined at all specialty restaurants and all were great. I do wish they could find a way to cool the buffet restaurant. It is unbearable at times and I can't imagine how the poor waiters can do their jobs in that heat. The hours of the restaurants seem perfect. Service at this resort is outstanding. The waiters ALWAYS kept our table with drinks and free of dirty plates. I'm amazed with how these guys basically run in the heat to keep their tables happy and do a great job at it. I have noticed a few guests who think they are above manners and yet the waiters keep their professionalism and continue the great service. I hope the resort reads this as I want to name a few that took great care of us and deserve recognition, Leonel, Sergio, Jorge, Ignacio, Santos, Felix, Simon, Erik. A couple of the hostesses were so sweet and welcoming, Brenda and Liiz. Beach was clean and beautiful. Plenty of chairs. Had resort bar service on the beach everyday of our stay. Our room was clean with no issues. Jorge does a great job, each and every day. We are members so we stayed in the First Club section. Karina does a great job of running a perfect club. Andrea and Valentin are always willing to help with anything or problem. All three are exceptional and professional. The bartenders Luis, Marco and Irving, were amazing and extremely personable. The club is very lucky to have such a dedicated staff. To sum up this review, the resort is perfect and so is the staff.


    EVALUATION

    Round Indicators

    • may 21 2019
    • Littleton, Colorado
    • Solo travel

    Wander22715161944

    “Best Beach on the Island”


    Best beach on the island and snorkeling right off the beach. Staff is fantastic, clean and comfortable rooms. The Dive Shop is top notch. I have been staying here for 20 years and can't wait for my next visit.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Wander22715161944, Firstly we would like to thank you for choosing our Allegro Cozumel hotel once again for your holidays and for sharing this wonderful feedback of your recent stay among us, it is indeed very rewarding to read that we keep on meeting all your holiday needs and wishes year after year. I am grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. We are delighted that you have enjoyed your stay with us, thank you for continuing to choose us when you visit the area. It is a pleasure for us to continue receiving them several times during the year. Kind regards! Guest experience manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 21 2019
    • Charlotte, North Carolina
    • Solo travel

    Rose257198

    “I love Allegro Cozumel”


    I just returned from another relaxing visit to Allegro Cozumel. The concierge is helpful and pleasant. The grounds are beautiful and the beach is amazing. I enjoy the daily activities, especially volleyball and dancing. The animators Cesar, Hevik and David, always smiling and welcoming, keep it lively. Their boss, Santana is very nice. The all inclusive food and drink leave you fat and happy. :-) The rooms are comfortable. I enjoyed naptime in my hammock on the patio. The Spa is a relaxing place to get a massage or jacuzzi. I can't thank Pablo enough for taping an old knee injury. The ladies at the Spa are also very nice and helpful. The resort is located close to the dive spots so it is only a short boat ride away. The pier is a convenient pick up place for any diving or snorkeling you may book. Allegro is the perfect place to get away from it all.


    allegroczm, Gerente at Allegro Cozumel, responded to this review
    Dear Rose257198, Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We are delighted to see that you really enjoyed the beauty of our installations. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We also thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon. Kind regards! Guest experience manager - Allegro Cozumel

    EVALUATION

    Round Indicators

    • may 21 2019
    • Family

    Voyage51998045680

    “Family vacation”


    Overall great place, staff friendly and accommodating, food good to excellent depending on the particular meal (breakfast, lunch, or supper), clean. Would definitely go back. WiFi and TV channels could be improved. WiFi too slow to stream and had to be purchased to use in your room. Hard to find TV channels in English. Even when the card guide said a particular channel was in English, it wasn’t.


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