Close

You are using Internet Explorer as a browser to visit Barcelo.com, and we trully recomend to use other browser in order to avoid troubles. If you prefer it, upload your browser versión to Internet Explorer 7 or newer by following the steps you will find in the “About” option inside Tools Configuration (upper right of your window)

Views of Barceló Hotel Complex  Allegro Cozumel Resort
;
map

Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6470 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

Round Indicators

Quality/price ratio

Round Indicators

Location

Round Indicators

Quality of sleep

Round Indicators

Rooms

Round Indicators

Cleaning

Round Indicators

Service


Comments

Excellent

31% Complete

2009

Very good

33% Complete

2166

Average

17% Complete

1164

Poor

9% Complete

640

Very poor

7% Complete

491

Filter by

Sort by

    Round Indicators
    bylow78 Orillia, Canada. 11/11/2019 Friends getaway

    “Food not so yummy”

    Beach is beautiful and the snorkeling is great. Pools are clean and the cleaning staff are good at what they do. The VIP lounge and pool were also nice. The grounds are well kept. The walls in your room are very thin. You can hear everything and everyone that's stay in the rooms around you
    Round Indicators
    Cara C 11/10/2019 Couples

    “The beach was amazing!”

    This resort was okay, the beach was amazing! The buffet was not the best, we recommend the al a carte restaurants specifically the teppanyaki and Italian!! If you have asthma request a bottom floor!!! The straw ceilings create a lot of musty mildew smells. Plus if it rains your room gets very damp! We recommend renting a car and travelling around the island yourself!

    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
     Dear, Cara C We appreciate the time you dedicated to review your experience in our hotel, at Allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We appreciate the preference you have given to us and it is our hope to have a new opportunity to better serve you in the future. Best regards!

    Round Indicators
    Sheridan G Peterborough, Canada. 11/10/2019 Friends getaway

    “A great week overall!”

    We just came back from our annual friends fall trip. We had a great week! We have been all over and post this review with a good perspective. The great - the staff!!! All so friendly and helpfu! The liquor selection and drinks were great. The beach! No sargasam and the beach and water was lovely! The food was fine, but the buffet was hot (the food not always). We did the Mexican and Japanese a la carte and they were great! The rooms were fine but noisy. Beds were hard but comfy. The grounds were stunning and so well maintained! We would definitely go back. We did a deep sea fishing charter and caught mahi mahi and barracuda - a fantastic day! I also recommend touring the island we just hired a cab (not the excursion) for $20 usd for 7 of us and went to Rasta's and Liquor Box - highly recommend. All in all we would say Allegro was a top 5 for our group who have travelled for 13 years.

    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
     Dear, Sheridan G Thank you for the great feedback of your recent holiday experience at our Allegro Cozumel; guest satisfaction is our main goal and there is nothing better than achieving that, we are glad to read that our hotel and staff were able to meet your needs during your stay. We appreciate that you have made us your choice hotel and for your constructive critics, we certaily look forward to serve you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    Round Indicators
    Frank H Mineapolis. 11/06/2019 Couples

    “Junk food in Paradise”

    Grounds are very nice, first club great. Bartenders excellent. As usual the working poeple that care for you are great! The food is disgusting. Mostly fried and old or tasteless. Only 1 specialty restaurant open per day. Owner or not, you will not get anything other than the awful buffet. If Paradise is shriveled up old hotdogs or starchy cold frys this is heaven. You would think that if you spend many 10s of thousands with this resort the food might be better.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear, Frank H. We are truly sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make every single stay with us an unforgettable one. Discussions involving the respective team members and management have already taken place to review these comments of yours, and we would like to assure you that all of your concerns will be addressed and attended. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Cozumel. Best regards!

    Round Indicators
    ShayMoose_II 11/04/2019 Friends getaway

    “Run, don’t walk AWAY from this disaster”

    Was all excited to spend a week scuba diving in Cozumel. Went down with the local dive shop and was staying Saturday to Saturday. There was a proximately 20 of us in the group. When we arrived nothing was ready for us. It was as if they didn’t know we were coming. No rooms prepared, nothing. Two hours later we all finally got to our rooms. Some had the correct rooms while others did not (Meaning there were 2 people (non-couple) in room but single bed). As you’ll see from my pictures, the rooms are a disaster. Several of us had leaking roofs and others had bugs. I myself had almost zero water pressure and limited to no hot water. I also would have this random puddle next to my bed every other night rain or shine. There was no water trail to show me where it was coming from and I am on the second floor so I only assume it was from the roof. Property management did not seem surprised when I told them and simply sent a house cleaner who literally squeegeed the water out the door and threw down a towel. The puddle would keep reappearing but now they would only put down a thatched mat to try and hide it. The face plate on my door was broken and would not allow the door to close or lock when shut. When they finally got around to looking at it they simply put another screw in the face plate hole without looking to see that it was all rotted out and did not attach to anything. They also put two screws on either side to keep it from rocking. I would end up yp having to push up the face plate every day in order to get the door to close properly. I had run out of patience with the place and couldn’t be bothered calling maintenance anymore. The daily housekeeping consisted of throwing the sheets back on the bed and leaving my dirty towels on the floor even though the placard said if you would like new towels please place them on the floor. No new towels just a pile of dirty ones were left. The food in the dining areas was actually not all that bad. They do make an excellent chicken and fish. The weird thing was I wanted to take one of their nasty burgers with me as I was late for a dive but they would not let me take it outside of the dining hall. The scuba diving clubhouse where I was provided a continental breakfast was usually out of most of the food and the coffee machine was constantly leaking everywhere with no one to clean it up. You can also forget about Internet while you are there. They say they have free Wi-Fi but it is only available in the main lobby and is sporadic at that. If you want it elsewhere, it’s about 35 USD per day and limited to two devices. I will submit an additional review regarding the dive shop, pro divers, separately but they are equally as much of a disaster. I would recommend looking up the street at the Iberostar which is far nicer, has a way better dive shop (Dressel Diver’s), and appears to be the same price if not cheaper. The staff, mostly the dining staff, are the only saving grace for this establishment. They were incredibly gracious and professional. The giant bag of ice in the pictures is from when I went to one of the bars and asked for a small bag of ice. He pulled it right out of the ice bin and was clearly a language barrier issue. My point of including this is to show that even with the language barrier, the wait staff did their best to accommodate. Maybe even over accommodate a little The giant bag of ice in the pictures is from when I went to one of the bars and asked for a small bag of ice. He pulled this right out of the ice bin and was clearly a language barrier issue. My point of including this is to show that even with the language barrier, the wait staff did their best to accommodate. Maybe even over accommodate a little lol.

    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
     Dear, ShayMoose_II Although we sincerely regret reading that your stay at Allegro Cozumel fell short of your expectations, we thank you for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there are always opportunities for improvement and therefor your feedback is very much appreciated. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards!

    EVALUATION

    Round Indicators

    • november 11 2019
    • Orillia, Canada
    • Friends getaway

    bylow78

    “Food not so yummy”


    Beach is beautiful and the snorkeling is great. Pools are clean and the cleaning staff are good at what they do. The VIP lounge and pool were also nice. The grounds are well kept. The walls in your room are very thin. You can hear everything and everyone that's stay in the rooms around you


    EVALUATION

    Round Indicators

    • november 10 2019
    • Couples

    Cara C

    “The beach was amazing!”


    This resort was okay, the beach was amazing! The buffet was not the best, we recommend the al a carte restaurants specifically the teppanyaki and Italian!! If you have asthma request a bottom floor!!! The straw ceilings create a lot of musty mildew smells. Plus if it rains your room gets very damp! We recommend renting a car and travelling around the island yourself!


    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
    Dear, Cara C We appreciate the time you dedicated to review your experience in our hotel, at Allegro we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We appreciate the preference you have given to us and it is our hope to have a new opportunity to better serve you in the future. Best regards!

    EVALUATION

    Round Indicators

    • november 10 2019
    • Peterborough, Canada
    • Friends getaway

    Sheridan G

    “A great week overall!”


    We just came back from our annual friends fall trip. We had a great week! We have been all over and post this review with a good perspective. The great - the staff!!! All so friendly and helpfu! The liquor selection and drinks were great. The beach! No sargasam and the beach and water was lovely! The food was fine, but the buffet was hot (the food not always). We did the Mexican and Japanese a la carte and they were great! The rooms were fine but noisy. Beds were hard but comfy. The grounds were stunning and so well maintained! We would definitely go back. We did a deep sea fishing charter and caught mahi mahi and barracuda - a fantastic day! I also recommend touring the island we just hired a cab (not the excursion) for $20 usd for 7 of us and went to Rasta's and Liquor Box - highly recommend. All in all we would say Allegro was a top 5 for our group who have travelled for 13 years.


    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
    Dear, Sheridan G Thank you for the great feedback of your recent holiday experience at our Allegro Cozumel; guest satisfaction is our main goal and there is nothing better than achieving that, we are glad to read that our hotel and staff were able to meet your needs during your stay. We appreciate that you have made us your choice hotel and for your constructive critics, we certaily look forward to serve you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    EVALUATION

    Round Indicators

    • november 6 2019
    • Mineapolis
    • Couples

    Frank H

    “Junk food in Paradise”


    Grounds are very nice, first club great. Bartenders excellent. As usual the working poeple that care for you are great! The food is disgusting. Mostly fried and old or tasteless. Only 1 specialty restaurant open per day. Owner or not, you will not get anything other than the awful buffet. If Paradise is shriveled up old hotdogs or starchy cold frys this is heaven. You would think that if you spend many 10s of thousands with this resort the food might be better.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear, Frank H. We are truly sorry to read that you did not enjoy the experience in our hotel to the fullest as we strive to make every single stay with us an unforgettable one. Discussions involving the respective team members and management have already taken place to review these comments of yours, and we would like to assure you that all of your concerns will be addressed and attended. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Cozumel. Best regards!

    EVALUATION

    Round Indicators

    • november 4 2019
    • Friends getaway

    ShayMoose_II

    “Run, don’t walk AWAY from this disaster”


    Was all excited to spend a week scuba diving in Cozumel. Went down with the local dive shop and was staying Saturday to Saturday. There was a proximately 20 of us in the group. When we arrived nothing was ready for us. It was as if they didn’t know we were coming. No rooms prepared, nothing. Two hours later we all finally got to our rooms. Some had the correct rooms while others did not (Meaning there were 2 people (non-couple) in room but single bed). As you’ll see from my pictures, the rooms are a disaster. Several of us had leaking roofs and others had bugs. I myself had almost zero water pressure and limited to no hot water. I also would have this random puddle next to my bed every other night rain or shine. There was no water trail to show me where it was coming from and I am on the second floor so I only assume it was from the roof. Property management did not seem surprised when I told them and simply sent a house cleaner who literally squeegeed the water out the door and threw down a towel. The puddle would keep reappearing but now they would only put down a thatched mat to try and hide it. The face plate on my door was broken and would not allow the door to close or lock when shut. When they finally got around to looking at it they simply put another screw in the face plate hole without looking to see that it was all rotted out and did not attach to anything. They also put two screws on either side to keep it from rocking. I would end up yp having to push up the face plate every day in order to get the door to close properly. I had run out of patience with the place and couldn’t be bothered calling maintenance anymore. The daily housekeeping consisted of throwing the sheets back on the bed and leaving my dirty towels on the floor even though the placard said if you would like new towels please place them on the floor. No new towels just a pile of dirty ones were left. The food in the dining areas was actually not all that bad. They do make an excellent chicken and fish. The weird thing was I wanted to take one of their nasty burgers with me as I was late for a dive but they would not let me take it outside of the dining hall. The scuba diving clubhouse where I was provided a continental breakfast was usually out of most of the food and the coffee machine was constantly leaking everywhere with no one to clean it up. You can also forget about Internet while you are there. They say they have free Wi-Fi but it is only available in the main lobby and is sporadic at that. If you want it elsewhere, it’s about 35 USD per day and limited to two devices. I will submit an additional review regarding the dive shop, pro divers, separately but they are equally as much of a disaster. I would recommend looking up the street at the Iberostar which is far nicer, has a way better dive shop (Dressel Diver’s), and appears to be the same price if not cheaper. The staff, mostly the dining staff, are the only saving grace for this establishment. They were incredibly gracious and professional. The giant bag of ice in the pictures is from when I went to one of the bars and asked for a small bag of ice. He pulled it right out of the ice bin and was clearly a language barrier issue. My point of including this is to show that even with the language barrier, the wait staff did their best to accommodate. Maybe even over accommodate a little The giant bag of ice in the pictures is from when I went to one of the bars and asked for a small bag of ice. He pulled this right out of the ice bin and was clearly a language barrier issue. My point of including this is to show that even with the language barrier, the wait staff did their best to accommodate. Maybe even over accommodate a little lol.


    allegroczm, Guest experience Manager at Allegro Cozumel, responded to this review
    Dear, ShayMoose_II Although we sincerely regret reading that your stay at Allegro Cozumel fell short of your expectations, we thank you for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there are always opportunities for improvement and therefor your feedback is very much appreciated. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards!

    Close 

    Back Find a hotel

    Hotels in El Salvador

    Select El Salvador

    Hotels in Costa Rica

    Select Costa Rica

    Hotels in Ecuador

    Select Ecuador

    Hotels in Guatemala

    Select Guatemala

    Hotels in Nicaragua

    Select Nicaragua

    Hotels in Mexico

    Select Mexico

    Hotels in Aruba

    Select Aruba

    Hotels in Spain

    Select Spain

    Hotels in Germany

    Select Germany

    Hotels in Turkey

    Select Turkey

    Hotels in Bulgaria

    Select Bulgaria

    Hotels in Czech Republic

    Select Czech Republic

    Hotels in Italy

    Select Italy

    Hotels in Greece

    Select Greece

    Hotels in Portugal

    Select Portugal

    Hotels in Hungria

    Select Hungria

    Hotels in Morocco

    Select Morocco

    Hotels in Egypt

    Select Egypt

    Hotels in Túnez

    Select Túnez

    Take me from

    ALL A B C D E F G H I J K L M N Ñ O P Q R S T U V W X Y Z