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Views of Barceló Hotel Complex  Allegro Cozumel Resort
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Map and location

Carretera Costera Sur Km 16.5   77600 San Francisco , Palancar   Cozumel  


Points of Interest

11.5 mi Cozumel International Airport

328 yards Private hotel beach

Guest reviews.

There is no better expert than a traveller.

Allegro Cozumel

3.5/5 Round Indicators
| 6311 Reviews

TOTAL EVALUATION

Round Indicators

DETAILED EVALUATION

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Quality/price ratio

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Location

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Quality of sleep

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Rooms

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Cleaning

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Service


Comments

Excellent

30% Complete

1955

Very good

33% Complete

2119

Average

17% Complete

1134

Poor

9% Complete

625

Very poor

7% Complete

478

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    Round Indicators
    165j_r_mem Ottawa, Canada. 08/19/2019 Family

    “Allegro”

    Great hotel. It is not a 5 star so do expect to wait sometimes at the bar or to eat in the main restaurant. It rained in a few rooms including ours during a thunderstorm. Staff is great, beach is great, location is great. Food is very good, we did not use the specialty restaurant. Good choices of meat/seafood/vegetables/fruit (not enough mangos or bacon though. Bacon disappeared quickly in the morning ...) We made the snorkling trip and we had a blast, really worth it. Overall excellent value for the price. We will be back.
    Round Indicators
    Smpan777 08/14/2019 Family

    “Some good and some bad”

    Good: The gardens and outside areas are well manicured and beautiful. The pools stay open till 8 pm. The food was decent. The beach is clear and beautiful. The lobby bar with Juan Carlos is always welcoming. Juan Carlos is a friendly and kind guy. The medic service was helpful. Alonso was extremely diligent in helping us to resolve a couple of medical issues. The bartender at the beach bar is extremely friendly and works very hard to get everyone drinks. The Michael Jackson show was enjoyable. We also like the circus show. The animation crew are friendly. The beds are comfortable. We were able to get a first floor room. It was cleaned well each day. Bad: You can only book 2 restaurants and the guy who books restaurants is extremely unhelpful. He needs a course in customer service. With someone in our family needing a gluten free diet and someone having a broken foot, a sit down dinner was a better option than navegating a buffet. Unfortunately, the guy who books wouldn't help us and our gluten free family member suffered at Buffet. One evening there were not gluten free options. She had to wait til a chef helped to find other food and missed the entire family dinner. I have never once been to a resort where there is a line for buffets. That isnt acceptable on vacation. we just want to enjoy our time and not be in lines just to eat. Some of the guests are inconsiderate. They put their hands right into trays of food without using a serving spoon. Perhaps the resort can post more signs or be more vigilant during buffet times.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear, Smpan777. We first would like to thank you for choosing our Allegro Cozumel for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    Round Indicators
    ESMERALDABeauty Lee's Summit, Missouri. 08/13/2019 Family

    “Best Service ever”

    Beautiful all inclusive Resort , Very nice ,friendly and professional employees . Delicious food and amazing drinks. Rooms are big , clean and very well maintained. You never heard NO as an answer, Always is some one willing to assist or help in your needs. Beautiful beaches and clear water.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear, ESMERALDABeauty. Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We always find it very nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Allegro Cozumel with us and Tripadvisor readers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    Round Indicators
    GoPlaces442559 08/13/2019 Family

    “Family Trip to Cozumel”

    Overall trip and experience and resort was great. See notes about poor experience with front desk and manager that cost me $700 as a result of bad information. That experience and the poor attitude of the manager to help us resolve the situation ultimately are the overriding memories of the trip.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear, GoPlaces442559 We first would like to thank you for choosing our Allegro Cozumel hotel for your holidays and for sharing your comments on your experience among us as this means a valuable feedback with us. we sincerely appreciate you taking the time to bring this matter to our attention and please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards!

    Round Indicators
    nm89bi22vi Sherman, Texas. 08/12/2019 Family

    “A little below expectations”

    This resort is more suited for smaller children and not so much for early teenagers. If your expecting to dine in the comfort of air conditioned this NOT the place because only the Fiji was comfortable. The bartenders at the swim up bar were not very tentative to those in the pool, mostly just tending to the needs of the restaurant side of the bar. You better check the forecast for rain too because the grass roofs tend to leak into your rooms as well as the restaurants.

    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
     Dear, nm89bi22vi. Thank you very much for the time you spent to share your personal impressions of your stay at Allegro Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    EVALUATION

    Round Indicators

    • august 19 2019
    • Ottawa, Canada
    • Family

    165j_r_mem

    “Allegro”


    Great hotel. It is not a 5 star so do expect to wait sometimes at the bar or to eat in the main restaurant. It rained in a few rooms including ours during a thunderstorm. Staff is great, beach is great, location is great. Food is very good, we did not use the specialty restaurant. Good choices of meat/seafood/vegetables/fruit (not enough mangos or bacon though. Bacon disappeared quickly in the morning ...) We made the snorkling trip and we had a blast, really worth it. Overall excellent value for the price. We will be back.


    EVALUATION

    Round Indicators

    • august 14 2019
    • Family

    Smpan777

    “Some good and some bad”


    Good: The gardens and outside areas are well manicured and beautiful. The pools stay open till 8 pm. The food was decent. The beach is clear and beautiful. The lobby bar with Juan Carlos is always welcoming. Juan Carlos is a friendly and kind guy. The medic service was helpful. Alonso was extremely diligent in helping us to resolve a couple of medical issues. The bartender at the beach bar is extremely friendly and works very hard to get everyone drinks. The Michael Jackson show was enjoyable. We also like the circus show. The animation crew are friendly. The beds are comfortable. We were able to get a first floor room. It was cleaned well each day. Bad: You can only book 2 restaurants and the guy who books restaurants is extremely unhelpful. He needs a course in customer service. With someone in our family needing a gluten free diet and someone having a broken foot, a sit down dinner was a better option than navegating a buffet. Unfortunately, the guy who books wouldn't help us and our gluten free family member suffered at Buffet. One evening there were not gluten free options. She had to wait til a chef helped to find other food and missed the entire family dinner. I have never once been to a resort where there is a line for buffets. That isnt acceptable on vacation. we just want to enjoy our time and not be in lines just to eat. Some of the guests are inconsiderate. They put their hands right into trays of food without using a serving spoon. Perhaps the resort can post more signs or be more vigilant during buffet times.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear, Smpan777. We first would like to thank you for choosing our Allegro Cozumel for your holidays in and for letting us know your concerns relating to your time in our hotel as it gives us an opportunity to look at areas which may have for improvement and for that we are grateful. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

    EVALUATION

    Round Indicators

    • august 13 2019
    • Lee's Summit, Missouri
    • Family

    ESMERALDABeauty

    “Best Service ever”


    Beautiful all inclusive Resort , Very nice ,friendly and professional employees . Delicious food and amazing drinks. Rooms are big , clean and very well maintained. You never heard NO as an answer, Always is some one willing to assist or help in your needs. Beautiful beaches and clear water.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear, ESMERALDABeauty. Thank you very much for sharing this great review of your recent stay at Allegro Cozumel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. We always find it very nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at Allegro Cozumel with us and Tripadvisor readers. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Warmest regards!

    EVALUATION

    Round Indicators

    • august 13 2019
    • Family

    GoPlaces442559

    “Family Trip to Cozumel”


    Overall trip and experience and resort was great. See notes about poor experience with front desk and manager that cost me $700 as a result of bad information. That experience and the poor attitude of the manager to help us resolve the situation ultimately are the overriding memories of the trip.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear, GoPlaces442559 We first would like to thank you for choosing our Allegro Cozumel hotel for your holidays and for sharing your comments on your experience among us as this means a valuable feedback with us. we sincerely appreciate you taking the time to bring this matter to our attention and please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences among us. We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality and interest in serving you properly in the future. Best regards!

    EVALUATION

    Round Indicators

    • august 12 2019
    • Sherman, Texas
    • Family

    nm89bi22vi

    “A little below expectations”


    This resort is more suited for smaller children and not so much for early teenagers. If your expecting to dine in the comfort of air conditioned this NOT the place because only the Fiji was comfortable. The bartenders at the swim up bar were not very tentative to those in the pool, mostly just tending to the needs of the restaurant side of the bar. You better check the forecast for rain too because the grass roofs tend to leak into your rooms as well as the restaurants.


    allegroczm, Guest Experience Manager at Allegro Cozumel, responded to this review
    Dear, nm89bi22vi. Thank you very much for the time you spent to share your personal impressions of your stay at Allegro Cozumel.We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We always look for ways to improve and your comments are crucial to our future success. Thank you once again for making us your choice hotel, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards!

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